Lync 2010 phone not available when users have two Directory Number Associations in CUCM

Hello everyone,
We currently have a little issue with our LYNC 2010 to Cisco UC Integration (CUCM 8.5.1), I’m wondering if someone can shed some light please.
There are some users in our organisation having two Directory Number Associations in CUCM (Primary Extension for work number and IPCC Extension for team number), which result them not be able to dial out from Lync. For these users, it appears the Cisco phone
is not available in Lync.
I tried to disable the team number from them, and after reboot, the Cisco phone came back available and dialing out from Lync was enabled.
Is there any workaround for this issue? Thank you in advance.
Shawn

As far as Lync concern lync only do a number translation and send the call to cisco for reaching the destination.So you have to check how the call split is configured for users with respect to the team number and Extension.So in this case you need to have
2 different dial pattern to cisco based on how they accept the calls.
One pattern will translate the Primary extension number to the format cisco accept
Second pattern to translate the Team extension number to the format cisco accept.
Jayakumar K

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