Lync 2013 - We didn't find an audio device

Hi,
I have done all troubleshooting but while opening Lync 2013, it's showing no audio device is available.
Both speakers and mic are working fine in laptop.

Hi Rahul Mallaiya,
This is a very common problem, and there're so many reasons can cause this problem.
There are several common situations:
1. Compatible problem
Try to use the qualified device for Lync.
2. Drivers related problem
Try to update the drivers of your device(include BIOS)
3. Software related problem
Maybe some similar software as Lync installed on your device, you could try to uninstall the software.
4. other
related problems
USB hub related problem, you could refer to the following thread.
https://social.technet.microsoft.com/Forums/lync/en-US/30ec9d70-2cca-40be-b9dc-be7763e3530a/lync-2013-client-no-audio-device-detected
Also please take your Lync client up to date.
Hope it
can be helpful.
Best regards,
Eric

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Lync 2013 "Setup can't find or validate an installation file...."

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Hi,
It may also cause by the issue of the conflict with other software, please use clean boot to test the issue. In this mode install Lync 2013 file again.
You can refer to the link of “How to perform a clean boot in Windows”:
http://support.microsoft.com/kb/929135
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Solved after reinstalling Win XP. Wasted too much time on trying other possible solutions.
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I've got a problem with the Lync 2013 client on Windows 7 x64 Ent that's giving me a real headache, please help!
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Update:
Whilst browsing through the Windows App Event Log, I found these two entries:
Log Name: Application
Event ID: 1
Source: Lync
The description for Event ID 1 from source Lync cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
Log Name: Application
Event ID: 12
Source: Lync
The description for Event ID 12 from source Lync cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Lync
I tried both a "Repair" and "Online Repair" in Control Panel | Programs and Features | Office 365 Pro Plus. The events still appear when starting Lync 2013.

No audio device detected - Lync 2013 Client

I have a brand new Dell Latitude E6430 laptop running Windows 7 x64 SP1. I installed Office 2013, including the Lync 2013 client. We are running Lync 2013 server as well. I have connected three different audio devices.
Polycom CX600 phone.
Plantronics Bluetooth headset.
Logitech Video Camera (The video on this works with Lync but no audio)
I cannot get Lync to recognize either of them. I can see them as devices in Windows but within Lync I only get a screen that says "We didn't find an audio device, which you need for calling". Does anyone have any idea on how to resolve this issue?
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Jamie

Had the same issue. For me it required uninstalling the Intel Widi device from device manager. I think it was titled "wiusb" or something similar. It was in its own group in device manager. After uninstalling that, Lync would then
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I had the exact same problem as everyone else. I purchased two Dell Latitude E6530 laptops with Windows 7 Pro 64-bit. Both laptops had the issue. I uninstalled the WIUSB devices, restarted Lync, and Lync suddenly is able to detect devices...
I refreshed device manager to see if the devices would auto-install again... but there weren't detected again.
William Christenson
This worked for me as well. Uninstalled the WIUSB and WIUSB Host Controller which was present under its own group, Exit Lync process and started again, it detected the Sound Devices again. Definitely a driver conflict but it was quick resolution to uninstall
and get it working. No other issues with user as far as another device stopped working due to uninstallation of the devices.
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Hi,
Old situation:
(I recently changed motherboard for my computer Elitebook 2540p. When i installed windows 7 to my computer the computer doesn't list any audio devices in device manager page. I've checked bios for any faulty settings and they are all set right. Theres no yellow marks in device list either and all drivers seems to be installed.)
New situation:
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I then installed xp and the computer found IDT audio device normally and the sounds are working correct.
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Any help for this problem?
BIOS is updated to newest version from HP driver download center.
All windows drivers are installed.
Motherboard info: Product Number VB841AV
Product Model BU RCTO i7-640LM fMdm 2540p
598762-001 MB SYS W/PROC CORE2 DUO 2.13 GHZ

Hi Jarppi,
Welcome to the HP Support Forums! To get your issue more exposure I would suggest posting in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

MS Lync Audio Device Not Detected

I Have recently upgraded my lync to 2013 from 2010 and my audio device is not detecting in Lync 2013 now. Am using 3.5 mm jack Iball head phone which is working in other systems with same configuration. Can any one help...???

Hi,
In addition, if it can be detected in Windows system, you could try setting it to the default device.
Restart Lync and test.
And some related cases for your reference.
https://social.technet.microsoft.com/Forums/en-US/4a4be6e3-a68d-476c-b879-7ea6d1548792/lync-2013-we-didnt-find-an-audio-device-which-you-need-for-calling
https://social.technet.microsoft.com/Forums/en-US/30ec9d70-2cca-40be-b9dc-be7763e3530a/lync-2013-client-no-audio-device-detected?forum=lyncvoice
Best regards,
Eric

Lync 2013 desktop usesr and Lync Web users.

When i send IM to users within my group using Lync 2013 desktop client, the recipients on Lync Web app does not get my font color or font syle. Is there settings to get the font color and font style I use on the desktop client to appear in the Lync
web app users windows as I send it over.

Hi,
I test in my Lync environment but didn’t find the issue. As Anthony said, there is no set except the setting “Change Font…” on Lync client Options. You can try to download the latest version for Lync client from Microsoft Website
and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2010 to Lync 2013 Trusted application Migration

We have Mitel Live Business Gateway as trusted application server on the Lync 2010 server for Remote call control. I am in the process of migrating to Lync 2013 and can't find
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http://www.justin-morris.net/configuring-lync-server-2010-for-remote-call-control-with-mitel-3300/
Malli Boppe MCITP Enterprise Messaging Exchange 2010

Hi,
You cannot move it to Lync Server 2013. You need to create new trusted application server and select Lync Server 2013 front end pool as the next hop.
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http://technet.microsoft.com/en-us/library/jj204735.aspx
Kent Huang
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How to Disable Lync 2013 Web app link in Lync meeting

I want disable Lync 2013 Web App , because it is confuse WinXP user(no sound suuport) , I reference the topic(Disable Lync Web App link) but not work in 2013 version. How can I disable that?

I assume you're referring to this link:
http://social.technet.microsoft.com/Forums/lync/en-US/33fbfa3f-e7dd-43a7-85f4-43c280e17d4f/disable-lync-web-app-link?forum=ocsconferencing
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Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
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No audio device installed after windows vista sp2 update

Ok I will try to be as thorough as possible because I want to fix this problem and I hope somebody can help me.
So A few days ago There was an update for my audio driver so I accepted.
But after this update my sound worked but on next use the sound was gone.
So......I used system restore but no help the same thing happened
I went to the hp website to look up my audio driver for my model which was conexant audio 221
After download the driver wouldnt let me install it. I go to check in device manger to install it manually and the sound section is gone literally so i cant reformat or reinstall or anything 0.0
Somebody told me I need to upgrade to windows vista x64 sp2 which was in windows update.
So i tried it and still the same crap
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I just get a message saying device installation failed device not found
i dont know what to do
My laptop is a hp dv2700 special edition notebook
Ive had it for a year no problems and this is the first major problem I've had ..............HELP
Past audio driver was conexant : Conexant High-Definition SmartAudio 221 Driver
Ive tried reading through support forums but you have to understand THE SOUND VIDEO GAME CONTROLS SECTION IN DEVICE MANAGER IS GONE
when i go into the programs I find my audio devices which are conexant hd audio and conexant hd audio soft fax modem with smart cp but when I click on them nothing happens

hi, im also exp. the same <text deleted> problem! i also get that error message "quick touch on screen display has stopped working" , lower right corner(volume icon)says"no audio output device is installed", no "video,sound & controllers" on device manager, i had tried reformatting, multible virus\malware scanners, ive tried multible registry cleaners, DL updated drivers, bios, audio(can't install,no audio device),and ive tried all of these conbinations with or without the windows updates, besides the audio prob, the cd/dvd icon's gone frm My comp, cant use the mic, and or webcam, SMART is detecting a hard disk failure now(iminent 2 fail) <text deleted> !,lol... ps HP or Microsoft really needs 2 take this into consideration, im tired of this, i will never buy another HP ever!! or windows!, **bleep** it if i have 2 spent another thousand dollars on a Mac,atleast ill get a much decent,"working" pc, that wontstress the **bleep** out of my mind!
Message Edited by WendyM on 08-09-2009 07:35 PM

No Audio Device Detected (but it shows up correctly in device-manag

Well, I bought a new soundcard, since I was tired of my old integrated one, and wanted good surround-sound. The model is Creative Sound Blaster X-Fi Xtreme Gamer Fatalty, and my old integrated one is a Realtek-HD (doesn't say more than that).
Now to my problem, I removed the drivers from Realtek (even cleaned lots of it from the registry) and put in the new soundcard in a PCI-slot, as it's supposed to be done. I then started the computer, canceled the automatic installation and installed the drivers from the CD I got with the card (this is what it said I should do), now the card shows up in the device-manager as "Creative SB X-Fi" and it tells me it's working fine etc. The Creative-update software also detects it so that I can download the latest drivers.
However, I have no sound, and in the control-panel's "sound & sound devices" it says "No sound device" and I can't do anything. :/ (not sure if this is what it's called in english, I'm using the swedish version of Windows XP Professional), I can select the soundcard in creatives Volume Panel (where it says "select audio device") without any error-messages, but when I double click the application (to change the volume etc.) it says it can't find any supported soundcards.
I tried removing the drivers etc. for the SB-card and installed the Realtek ones again, but it's the same thing there, it shows up in the device manager (under sound - video & gaming-units) but windows still says it can't find an audio-device. My guess is that there's some kind of conflict between the Realtek-integrated card and the new one.
Anyone got any ideas of what to do? :/
Edit: Also, the computer keeps wanting to install the integrated soundcard, but I can't seem to find any way to turn it off in the BIOS :/ (I have an ABIT motherboard, don't know what type, can't seem to find the box for it). The BIOS is called "Phoenix - AwardBIOS v6.00PG"
I have ofcourse tried to fully remove and reinstall the SB-drivers aswell, but no luck there. :/

next time go into control panel click on sounds, click on record, right click any where in the record box and then put check marks in the boxes that say show disabled devices, and show disconnected devices. Those devices disappear when the boxes are not checked making your pc think there is no output sound.

Lync 2013 - We didn't find an audio device

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