Lync client certificate error

How can I troubleshoot certificate issues on Lync internal usage?
We have CA in our domain environment. Lync server successfully requested and assigned 4 certificates from CA. (actually one certificate for own 4 needs).
All computers by default group policy achieved root CA certificate. And almost all sign in to lync without problems. But there are few computers which can't sign in followed with certificate problem. 
So, at problem computer I opened certificate snap-in using MMC. Then I watched in trusted root certificate container for our root CA certificate. And it exists!
So, I manually exported Lync certificate from CA server, and manually imported it to problem computer to trusted root certificate authorities. - It haven't solved the issue.
I also tried to join lync by other accounts - no help. 
I deleted all unused or self-signed certificates from problem computer, deleted all certificates from untrusted publisher container. - doesn't help
I reinstalled lync client, tried another versions. - doesn't help

What error did you get when you failed to sign in?
Have you error sign in on these computer successfully?
Check if you have Lync user certificate issued by Lync Server in user’s Personal certificate store.
Check if the same issue exists when sign in with different Lync accounts.
The following is a blog about Lync client authentication, it is useful for your further troubleshooting.
http://blogs.technet.com/b/nexthop/archive/2012/11/28/lync-2010-client-authentication.aspx
Lisa Zheng
TechNet Community Support

Similar Messages

  • Provide steps to send Root CA certificate to the Lync client, getting error" There was a problem verifying certificate from the server"

    Hi,
      I Build an Lync 2013 set up with FEpool, Director pool and Exchange server is integrated. I have windows 8 client machine, with Lync client installed. When I try to login to the lync client, I am getting error like"There was a problem verifying
    certificate from the server".
    When I installed ROOT CA cert  manually on client machine I am able to login to the lync client. similarly if I add my client machine in my domain, I am able to login to the Lync client.
    Now is there any other way to send the certificate automatically to the client machine (Which are NOT part of the DOMAIN) from the server, instead of manual installation process.
    Please help me troubleshoot this problem

    Agree with S Guna, there is no easy way to push a certificate automatically to a client that you don't control other than building an installer package and asking them to run it.  In this situation, if there are a lot of non-domain joined machines
    a third party certificate is the way you need to go.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications

  • Lync client Login error

    Hi guys,
    I'm facing with an error while logging in to lync client. I have a user called nima, I added this user to lync server accordng to the following link but when I try to login I get an error stating that credentials are incorrect. I can login to windows with
    my credentials but lync client doesn't work at all.
    link: http://www.orcsweb.com/blog/cory-granata/how-to-install-lync-server-2013-standard-edition-on-windows-server-2012/
    any help would be so appreciated.
    Thanks and regards,
    Bahman

    Hi,
    Is that you used the Users Email ID address while creating the user in Lync?
    Try Specify SIP URI In first Block  nima in the drop down menu select your Lync server.
    Check this way.
    Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

  • Certificate error when Lync client login through VPN connection

    Hello,
    I am using the certificates from internal cert authority on Lync 2013 frontend servers and on edge server internal network. Edge external is using a third part certificate.
    The users always use MS VPN connection when work remotely. We have multiple subnets in the company so "use default gateway on remote network" is enabled for routing.
    When the users try to log in Lync client from non-domain joined computers while on VPN, they can't log in and get certificate error. It is hard to import the internal certificate on the computers.
    What change do I need to do to the Lync certificates? Thanks

    You have a few options:
    1) You could attempt to hardcode the client so that it always connects through the edge.  This can be done through tools->options->personal->advanced->manual configuration (but you may have to hardcode the FQDN in your hosts file so it doesn't
    attempt to resolve via internal DNS).  This may not work since your firewall may not be too happy with "internal" traffic leaving and coming back through the edge.
    2) Write a script that helps automate the certificate installation and try to walk users through it.
    3) Bite the bullet and use a third party certificate on the internal servers.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications

  • Iphone getting a certificate error logging into Lync 2013

    Hello,
    I am having a strange issue with Lync Mobility. Android seems to work just fine, but my IPhone clients are throwing certificate errors. Everything is showing up properly in the Lync Connectivity Analyzer. The LyncDiscover URL seems to work just fine.Any
    Anyone run into issues specifically with certificates and IPhone?

    Check the following KB about Lync Mobile users cannot sign in after they update to client version 5.4:
    http://support.microsoft.com/kb/2965499/en-us
    Lisa Zheng
    TechNet Community Support

  • Lync is attempting to connect to certificate error

    Lync Basic version prompt certificate error but Lync pro plus didn't have prompt certificate error.
    It is different sip domain lync with error.
    Certificate is ok.
    srv record is add on two domain zone.
    sipinternaltls._tcp._domainA.com 5061
    lyncdiscover.domainA.com
    lyncdiscoverinternal.domainA.com
    sip.domainA.com
    sipinternaltls._tcp._domainB.com 5061
    lyncdiscover.domainB.com
    lyncdiscoverinternal.domainB.com
    sip.domainB.com
    Any idea? Thanks.

    Did you try the problem user account on the Lync pro plus system?
    Did you try the working account on the Lync basic system?
    Is the Issuing Root CA certificate trusted by the basic system?
    Have you turned on and reviewed the client side logs (http://blogs.msdn.com/b/leoncon/archive/2013/05/15/where-are-all-the-troubleshooting-logs-in-lync-2013.aspx)? 
    Also go through this guide:
    https://support.office.com/en-us/article/Troubleshooting-Lync-sign-in-errors-448b8ea7-5b33-444a-afd4-175fc9930d05, could be something as simple as wrong date/time.
    Please mark posts as answers/helpful if it answers your question.
    Blog
    Lync Validator - Used to assist in the validation and documentation of Lync Server 2013.
    Yes,I using same accounts to test. All is new AD accounts , let me try to turn on the log file to trace.

  • Lync Connectivity Analyzer Certificate Error

    The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server lyncedgesvr.redfoxtechnologies.net on port 443.
    The certificate couldn't be validated because SSL negotiation wasn't successful. This could have occurred as a result of a network error or because of a problem with the certificate installation.
    Elapsed Time: 456 ms.
    I got the following certificate error when trying to test remote connection from lync connectivity analyzer, But we have purchase a comodo PositiveSSL Multi-domain what do I need to do Please help I have contact the SSL provider but they don't even know
    the problem.
    Than Public Certificate is bind only on Lync Edge Server and there is not Public Certificate on Lync Federation Server.
    The Lync Edge server is not using a NAT it is directly connected to the internet or the public ip address mounted on LAN.
    I have used only one Public IP address.

    Hi Everyone,
    I am not using reversed proxy I only just used the following below:
    Pfsense: Public IP
    Lync Fe : Single internal IP
    Lync Edge : External Public IP no NAT
    Lync Edge : Internal IP
    Based on the Lync Validator below it says that I should create a NAT of Lync Fe Server to the External ip 103.17.21.198 Then issues a public Certificate to Internal of Lync Fe. Just because I don't have a External for Lync Fe. And I only have one LAN. correct
    me if this validator is wrong.
    For the Certificate CAN I USE THE "Comodo PositiveSSL Multi-Domain"?
    Internal DNS:
    Internal DNS Records                                
    Type
    FQDN
    IP
    Service
    Protocol
    Domain
    Host
    PRI
    Weight
    Port
    SRV
    _sipinternaltls
    _tcp
    redfoxtechnologies.net
    sip.redfoxtechnologies.net
    0
    0
    5061
    Automatic Login
    A
    dialin.redfoxtechnologies.net
    10.10.10.11
    Simple URL Dialin
    A
    lyncadmin.redfoxtechnologies.net
    10.10.10.11
    Simple URL Admin
    A
    lyncdiscoverinternal.redfoxtechnologies.net
    10.10.10.11
    Internal Lync client discovery.
    A
    lyncedgesvr.redfoxtechnologies.net
    172.0.0.113
    Edge Pool Name
    A
    lyncedgesvr.redfoxtechnologies.net
    172.0.0.113
    Edge Server #1
    A
    lyncfesvr.redfoxtechnologies.net
    103.17.21.198
    External Web Services
    A
    lyncfesvr.redfoxtechnologies.net
    10.10.1.1
    Front-End Server #1
    A
    lyncfesvr.redfoxtechnologies.net
    10.10.10.11
    Internal Web Services
    A
    lyncpool.redfoxtechnologies.net
    10.10.1.1
    Front-End Server #1
    A
    meet.redfoxtechnologies.net
    10.10.10.11
    Simple URL Meet
    A
    sip.redfoxtechnologies.net
    10.10.1.1
    Front-End Server #1
    External DNS:
    External DNS Records                                
    Type
    FQDN
    IP
    Service
    Protocol
    Domain
    Host
    PRI
    Weight
    Port
    SRV
    _sip
    _tls
    redfoxtechnologies.net
    lyncedgesvr.redfoxtechnologies.net
    0
    0
    443
    Automatic Login
    SRV
    _sipfederationtls
    _tcp
    redfoxtechnologies.net
    lyncedgesvr.redfoxtechnologies.net
    0
    0
    5061
    Lync Federation Discovery
    A
    dialin.redfoxtechnologies.net
    103.17.21.198
    Simple URL Dialin
    A
    lyncdiscover.redfoxtechnologies.net
    103.17.21.198
    Lync client discovery.
    A
    lyncedgesvr.redfoxtechnologies.net
    103.17.21.196
    Access Edge #1
    A
    lyncedgesvr.redfoxtechnologies.net
    0.0.0.0
    Web Conferencing #1
    A
    lyncedgesvr.redfoxtechnologies.net
    0.0.0.0
    AV #1
    A
    lyncfesvr.redfoxtechnologies.net
    103.17.21.198
    External Web Services
    A
    meet.redfoxtechnologies.net
    103.17.21.198
    Simple URL Meet
    Internal Certificates                                
    Type
    Server
    SN
    SAN
    EKU
    Internal
    Front-End
    lyncpool.redfoxtechnologies.net
    lyncpool.redfoxtechnologies.net
    lyncfesvr.redfoxtechnologies.net
    meet.redfoxtechnologies.net
    dialin.redfoxtechnologies.net
    lyncadmin.redfoxtechnologies.net
    lyncdiscoverinternal.redfoxtechnologies.net
    lyncdiscover.redfoxtechnologies.net
    sip.redfoxtechnologies.net
    lyncfesvr.redfoxtechnologies.net
    lyncfesvr.redfoxtechnologies.net
    Server
    SAN/UCC Certificate for Front-End Pool
    Internal
    OAuth
    redfoxtechnologies.net
    Server
    OAuth
    Internal
    Edge Server
    lyncedgesvr.redfoxtechnologies.net
    Server
    Certificate for Internal Edge
    External Certificates                                
    Type
    Server
    SN
    SAN
    EKU
    Public
    Lync Edge
    lyncedgesvr.redfoxtechnologies.net
    lyncedgesvr.redfoxtechnologies.net
    lyncedgesvr.redfoxtechnologies.net
    Server Client
    SAN/UCC Certificate for Edge Server
    Public
    Reverse Proxy
    lyncfesvr.redfoxtechnologies.net
    meet.redfoxtechnologies.net
    dialin.redfoxtechnologies.net
    lyncdiscover.redfoxtechnologies.net
    lyncfesvr.redfoxtechnologies.net
    Server
    SAN/UCC Certificate for Reverse Proxy

  • HTTP Error 403.16 - Forbidden, Your client certificate is either not trusted or is invalid.

    Dear Experts,
    I have tried mutual authentication with sample website as per below link:
    http://itq.nl/testing-with-client-certificate-authentication-in-a-development-environment-on-iis-8-5/#comment-19427
    1. Created a Root certificate, client and server certificate based on this root certificate by using Makecert command as per below link:
    2. Import these certificates in Trusted Root Certification authority of both the stores (Local and Current user)
    3. Created a sample website with HTML page
    4.Hosted this website in IIS with HTTPS binding and selected the above server certifcate
    5. Enabled "Require SSL" and selected "Require" under SSL settings of website
    6. Exported the client certificate in base64 format --> Edited in notepad --> made the key into single line
    7. Placed the above key under Configuration editor --> system.webServer/security/authentication/iisClientCertificateMappingAuthentication --> one to one mapping with user credentials.
    8. I tried to access the website
    But, I ended with below error :(
    HTTP Error 403.16 - Forbidden
    Your client certificate is either not trusted or is invalid.
    Detailed Error Information:
    Module    IIS Web Core
    Notification    BeginRequest
    Handler    ExtensionlessUrlHandler-Integrated-4.0
    Error Code    0x800b0109
    Requested URL    https://localhost:443/
    Physical Path    E:\SampleRoot
    Logon Method    Not yet determined
    Logon User    Not yet determined
    Could you please let me know what I missed here.
    Note:
    I am using windows8, IIS8.0.
    Thanks in advance.
    Regards,
    M. Prasad Reddy.

    Hi Prasad,
      As per this case, I have been shared the corresponding details below
      1.First of all,make sure that you import the certificate whether it belongs to Trusted RootCertification or not .
        If that is the case ,Goto Microsoft Management Console (MMC), open the Certificates snap-in. 
        For instance, the certificate store that WCF is configured to retrieve X.509 certificates from, select the Trusted RootCertification Authoritiesfolder. Under the Trusted Root Certification Authorities folder, right-click the Certificatesfolder,
    point to All Tasks, and then click Import.
      2.you configured the server certificate as well, But check the client certificate whether have root certificate or not by following command?
    makecert -pe -n "CN=SSLClientAuthClient"
             -eku 1.3.6.1.5.5.7.3.2 -is root -ir localmachine -in WebSSLTestRoot
             -ss my -sr currentuser -len 2048
      3. Also check the Service Certificate whether its configured on the WCF Service side
      4.Make sure that you followed all the steps are done correctly from your given referred link below
    http://itq.nl/testing-with-client-certificate-authentication-in-a-development-environment-on-iis-8-5/#comment-19427
      5.Besides, please try to set the require SSL as ignore to see if you can access the website.
    If the above details cannot able to resolve this issue, please post your config file here.

  • Error 403.7 - Forbidden: SSL client certificate is required

    Hi people!
    I�m developing a java client to a WebService (developed in .NET). The communication protocol is HTTPS to the URL where the Web Service is located (something like https://10.200.140.117/dirNotes/serviceName.asmx.). I�ve been reading many posts but I could'nt find the solution to the problem wich has the following message: Error 403.7 - Forbidden: SSL client certificate is required".
    I�m using JDK 1.5 and developing and testing on Windows Plataform. I'm able to access the URL specified above directly from the browser, I installed the client certificate (the same that �ve put into the ,jks keystore. I�ve also imported the whole certificate chain of the server to the cacerts.
    I�ll paste the code and the console trace below. I�d be very grateful if you can help me. Thanks a lot.
    _THE CODE_
    package principal;
    import java.io.BufferedReader;
    import java.io.FileInputStream;
    import java.io.FileNotFoundException;
    import java.io.FileReader;
    import java.io.IOException;
    import java.net.URL;
    import java.net.UnknownHostException;
    import java.security.KeyStore;
    import java.security.Security;
    import javax.net.ssl.HttpsURLConnection;
    import javax.net.ssl.KeyManagerFactory;
    import javax.net.ssl.SSLContext;
    import javax.net.ssl.SSLSocket;
    import javax.net.ssl.SSLSocketFactory;
    import javax.net.ssl.TrustManagerFactory;
    import org.apache.axis.client.Call;
    import org.apache.axis.client.Service;
    import entidade.Certificado;
    public class SSLClient {
    private static final int PORT_NUMBER = 443;
    private static final String HTTPS_ADDRESS = "10.200.140.117";
    private static String strCabecalhoMsg = "";
    private static String strDadosMsg = "";
    public static void main(String[] args) throws Exception {
    System.setProperty("javax.net.ssl.keyStore", Certificado.getStrNomeArquivoJKSServidor());
    System.setProperty("javax.net.ssl.keyStorePassword", "senha");
    System.setProperty("javax.net.ssl.trustStore", "Certificados/cacerts");
    System.setProperty("javax.net.ssl.trustStorePassword", "changeit");
    System.setProperty("javax.net.ssl.keyStoreType", "JKS");
    Security.addProvider(new com.sun.net.ssl.internal.ssl.Provider());
    System.setProperty("javax.net.debug","ssl,handshake,record");
    KeyStore ks = KeyStore.getInstance(KeyStore.getDefaultType());
    ks.load(new FileInputStream(Certificado.getStrNomeArquivoJKSServidor()),
    Certificado.getArranjoCharSenhaCertificadoServidor());
    KeyManagerFactory kmf = KeyManagerFactory.getInstance(KeyManagerFactory.getDefaultAlgorithm());
    kmf.init(ks, Certificado.getArranjoCharSenhaCertificadoServidor());
    KeyStore ksT = KeyStore.getInstance(KeyStore.getDefaultType());
    ksT.load(new FileInputStream("C:/Arquivos de programas/Java/jre1.5.0_05/lib/security/cacerts"), "changeit".toCharArray());
    TrustManagerFactory tmf = TrustManagerFactory.getInstance(TrustManagerFactory.getDefaultAlgorithm());
    tmf.init(ksT);
    SSLContext sc = SSLContext.getInstance("SSLv3");
    sc.init(kmf.getKeyManagers(), tmf.getTrustManagers(), new java.security.SecureRandom());
    SSLSocketFactory factory = sc.getSocketFactory();
    try{
    // method to load the values of the strings strCabecalhoMsg and strDadosMsg
    carregarXMLCabecalhoDados();
    SSLSocket socket =(SSLSocket)factory.createSocket(HTTPS_ADDRESS, PORT_NUMBER);
    socket.startHandshake();
    String [] arr = socket.getEnabledProtocols();
    URL url = new URL("https://10.200.140.117/dirNotes");
    HttpsURLConnection.setDefaultSSLSocketFactory(factory);
    HttpsURLConnection urlc = (HttpsURLConnection) url.openConnection();
    urlc.setDoInput(true);
    urlc.setUseCaches(false);
    Object[] params = {strCabecalhoMsg, strDadosMsg};
    Service service = new Service();
    Call call = (Call) service.createCall();
    call.setTargetEndpointAddress(url);
    call.setOperationName("serviceName");
    String ret = (String) call.invoke(params);
    System.out.println("Result: " + ret);
    catch (UnknownHostException uhe) {
    uhe.printStackTrace();
    System.err.println(uhe);
    catch (Exception uhe) {
    uhe.printStackTrace();
    System.err.println(uhe);
    private static void carregarXMLCabecalhoDados()
    try
    BufferedReader input = new BufferedReader( new FileReader("notas/cabecalho.xml"));
    String str;
    while((str=input.readLine()) != null)
    strCabecalhoMsg += str ;
    System.out.println("Cabe�a: " + strCabecalhoMsg);
    input = new BufferedReader( new FileReader("notas/nota.xml"));
    while((str=input.readLine()) != null)
    strDadosMsg += str ;
    System.out.println("Nota: " + strDadosMsg);
    catch (FileNotFoundException e)
    // TODO Auto-generated catch block
    e.printStackTrace();
    catch (IOException e)
    // TODO Auto-generated catch block
    e.printStackTrace();
    _THE TRACE_
    adding as trusted cert:
    Subject: [email protected], CN=http://www.valicert.com/, OU=ValiCert Class 2 Policy Validation Authority, O="ValiCert, Inc.", L=ValiCert Validation Network
    Issuer: [email protected], CN=http://www.valicert.com/, OU=ValiCert Class 2 Policy Validation Authority, O="ValiCert, Inc.", L=ValiCert Validation Network
    Algorithm: RSA; Serial number: 0x1
    Valid from Fri Jun 25 21:19:54 BRT 1999 until Tue Jun 25 21:19:54 BRT 2019
    *others trusted certs*
    trigger seeding of SecureRandom
    done seeding SecureRandom
    export control - checking the cipher suites
    export control - no cached value available...
    export control - storing legal entry into cache...
    %% No cached client session
    *** ClientHello, TLSv1
    RandomCookie: GMT: 1198158630 bytes = { 48, 135, 53, 24, 112, 72, 104, 220, 27, 114, 37, 42, 25, 77, 224, 32, 12, 58, 90, 217, 232, 3, 104, 251, 93, 82, 40, 91 }
    Session ID: {}
    Cipher Suites: [SSL_RSA_WITH_RC4_128_MD5, SSL_RSA_WITH_RC4_128_SHA, TLS_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA, SSL_RSA_WITH_DES_CBC_SHA, SSL_DHE_RSA_WITH_DES_CBC_SHA, SSL_DHE_DSS_WITH_DES_CBC_SHA, SSL_RSA_EXPORT_WITH_RC4_40_MD5, SSL_RSA_EXPORT_WITH_DES40_CBC_SHA, SSL_DHE_RSA_EXPORT_WITH_DES40_CBC_SHA, SSL_DHE_DSS_EXPORT_WITH_DES40_CBC_SHA]
    Compression Methods: { 0 }
    main, WRITE: TLSv1 Handshake, length = 73
    main, WRITE: SSLv2 client hello message, length = 98
    main, READ: TLSv1 Handshake, length = 3953
    *** ServerHello, TLSv1
    RandomCookie: GMT: 1198158523 bytes = { 56, 166, 181, 215, 86, 245, 8, 55, 214, 108, 128, 50, 8, 11, 0, 209, 38, 62, 187, 185, 240, 231, 56, 161, 212, 111, 194, 79 }
    Session ID: {222, 2, 0, 0, 147, 179, 182, 212, 18, 34, 199, 100, 168, 167, 48, 116, 140, 186, 151, 153, 226, 168, 163, 174, 24, 83, 208, 73, 179, 57, 86, 137}
    Cipher Suite: SSL_RSA_WITH_RC4_128_MD5
    Compression Method: 0
    %% Created: [Session-1, SSL_RSA_WITH_RC4_128_MD5]
    ** SSL_RSA_WITH_RC4_128_MD5
    *** Certificate chain
    chain [0] = [
    Version: V3
    *many chains and related data*
    Found trusted certificate:
    Version: V3
    Subject:
    *many trusted certificates and related data*
    *** ServerHelloDone
    *** ClientKeyExchange, RSA PreMasterSecret, TLSv1
    Random Secret: { 3, 1, 117, 112, 233, 166, 240, 9, 226, 67, 53, 111, 194, 84, 124, 103, 197, 28, 17, 36, 32, 48, 145, 166, 161, 61, 30, 63, 153, 214, 137, 113, 222, 204, 138, 77, 212, 75, 65, 192, 159, 215, 69, 156, 47, 188, 179, 219 }
    main, WRITE: TLSv1 Handshake, length = 134
    SESSION KEYGEN:
    PreMaster Secret:
    0000: 03 01 75 70 E9 A6 F0 09 E2 43 35 6F C2 54 7C 67 ..up.....C5o.T.g
    0010: C5 1C 11 24 20 30 91 A6 A1 3D 1E 3F 99 D6 89 71 ...$ 0...=.?...q
    0020: DE CC 8A 4D D4 4B 41 C0 9F D7 45 9C 2F BC B3 DB ...M.KA...E./...
    CONNECTION KEYGEN:
    Client Nonce:
    0000: 47 6A 73 26 30 87 35 18 70 48 68 DC 1B 72 25 2A Gjs&0.5.pHh..r%*
    0010: 19 4D E0 20 0C 3A 5A D9 E8 03 68 FB 5D 52 28 5B .M. .:Z...h.]R([
    Server Nonce:
    0000: 47 6A 73 BB 38 A6 B5 D7 56 F5 08 37 D6 6C 80 32 Gjs.8...V..7.l.2
    0010: 08 0B 00 D1 26 3E BB B9 F0 E7 38 A1 D4 6F C2 4F ....&>....8..o.O
    Master Secret:
    0000: 0B 3A 71 F8 BB 79 5E 07 78 C2 5F 13 4F 92 9D 87 .:q..y^.x._.O...
    0010: CF 69 0D 07 78 D2 59 46 1E C3 C1 5B A2 DB 04 B9 .i..x.YF...[....
    0020: 42 60 92 48 59 8E FD FD C3 5B BD 00 9C 54 7A 7E B`.HY....[...Tz.
    Client MAC write Secret:
    0000: 33 7C 19 C4 75 D2 CE 82 39 98 37 E5 7D 20 CB B1 3...u...9.7.. ..
    Server MAC write Secret:
    0000: 1E 1E 48 C7 D4 77 23 E4 22 26 8B 98 2E 92 5C 95 ..H..w#."&....\.
    Client write key:
    0000: EE 05 39 76 B2 85 63 6C F7 70 30 CB 6D 08 07 54 ..9v..cl.p0.m..T
    Server write key:
    0000: 5C 2E 3B 5E DC D9 EC C5 04 C4 D5 B5 12 11 B9 08 \.;^............
    ... no IV for cipher
    main, WRITE: TLSv1 Change Cipher Spec, length = 1
    *** Finished
    verify_data: { 143, 115, 243, 131, 242, 244, 12, 44, 191, 172, 205, 122 }
    main, WRITE: TLSv1 Handshake, length = 32
    main, READ: TLSv1 Change Cipher Spec, length = 1
    main, READ: TLSv1 Handshake, length = 32
    *** Finished
    verify_data: { 231, 215, 37, 250, 177, 121, 111, 192, 11, 41, 1, 165 }
    %% Cached client session: [Session-1, SSL_RSA_WITH_RC4_128_MD5]
    setting up default SSLSocketFactory
    use default SunJSSE impl class: com.sun.net.ssl.internal.ssl.SSLSocketFactoryImpl
    class com.sun.net.ssl.internal.ssl.SSLSocketFactoryImpl is loaded
    keyStore is : Certificados/certificadoSondaMonitor.jks
    keyStore type is : JKS
    keyStore provider is :
    init keystore
    init keymanager of type SunX509
    trustStore is: Certificados\cacerts
    trustStore type is : jks
    trustStore provider is :
    init truststore
    adding as trusted cert:
    Subject: [email protected], CN=http://www.valicert.com/, OU=ValiCert Class 2 Policy Validation Authority, O="ValiCert, Inc.", L=ValiCert Validation Network
    Issuer: [email protected], CN=http://www.valicert.com/, OU=ValiCert Class 2 Policy Validation Authority, O="ValiCert, Inc.", L=ValiCert Validation Network
    Algorithm: RSA; Serial number: 0x1
    Valid from Fri Jun 25 21:19:54 BRT 1999 until Tue Jun 25 21:19:54 BRT 2019
    adding as trusted cert:
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    init context
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    %% No cached client session
    *** ClientHello, TLSv1
    RandomCookie: GMT: 1198158632 bytes = { 93, 1, 41, 236, 165, 146, 251, 117, 129, 195, 129, 72, 245, 181, 43, 48, 80, 251, 244, 198, 223, 85, 82, 101, 20, 159, 17, 26 }
    Session ID: {}
    Cipher Suites: [SSL_RSA_WITH_RC4_128_MD5, SSL_RSA_WITH_RC4_128_SHA, TLS_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA, SSL_RSA_WITH_DES_CBC_SHA, SSL_DHE_RSA_WITH_DES_CBC_SHA, SSL_DHE_DSS_WITH_DES_CBC_SHA, SSL_RSA_EXPORT_WITH_RC4_40_MD5, SSL_RSA_EXPORT_WITH_DES40_CBC_SHA, SSL_DHE_RSA_EXPORT_WITH_DES40_CBC_SHA, SSL_DHE_DSS_EXPORT_WITH_DES40_CBC_SHA]
    Compression Methods: { 0 }
    main, WRITE: TLSv1 Handshake, length = 73
    main, WRITE: SSLv2 client hello message, length = 98
    main, READ: TLSv1 Handshake, length = 3953
    *** ServerHello, TLSv1
    RandomCookie: GMT: 1198158525 bytes = { 109, 114, 234, 1, 130, 97, 251, 9, 61, 105, 56, 246, 239, 222, 97, 143, 22, 254, 65, 213, 10, 204, 153, 67, 237, 133, 223, 48 }
    Session ID: {23, 30, 0, 0, 26, 129, 168, 21, 252, 107, 124, 183, 171, 228, 138, 227, 94, 17, 195, 213, 216, 233, 205, 2, 117, 16, 21, 65, 123, 119, 171, 109}
    Cipher Suite: SSL_RSA_WITH_RC4_128_MD5
    Compression Method: 0
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    SESSION KEYGEN:
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    0010: 95 E0 4B 06 3C 79 73 D8 F4 F6 66 5C BC 40 71 38 ..K.<ys...f\.@q8
    0020: BE 2B 20 33 5A FE 8D B8 47 30 29 1D AD B4 2E 74 .+ 3Z...G0)....t
    CONNECTION KEYGEN:
    Client Nonce:
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    0010: F5 B5 2B 30 50 FB F4 C6 DF 55 52 65 14 9F 11 1A ..+0P....URe....
    Server Nonce:
    0000: 47 6A 73 BD 6D 72 EA 01 82 61 FB 09 3D 69 38 F6 Gjs.mr...a..=i8.
    0010: EF DE 61 8F 16 FE 41 D5 0A CC 99 43 ED 85 DF 30 ..a...A....C...0
    Master Secret:
    0000: FC C9 75 A4 2B F1 8A D8 AD 16 27 70 B7 E4 64 6C ..u.+.....'p..dl
    0010: 05 D7 33 4A 53 91 2F 51 1E 32 D3 3B 2E 18 2E BC ..3JS./Q.2.;....
    0020: E4 16 EE 2F 01 A1 08 48 19 09 32 68 CE 69 8F B1 .../...H..2h.i..
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    Server MAC write Secret:
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    main, READ: TLSv1 Change Cipher Spec, length = 1
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    Hi,
    As the issue only happen for several users, please update to the latest version for the issued Lync clients and then test again.
    Please also update to the latest version for Lync Server 2010 from Microsoft Website:
    http://technet.microsoft.com/en-us/lync/dn146015
    Also you can refer to the link of “Technical Requirements for Mobility” in the link below:
    http://technet.microsoft.com/en-us/library/hh690030(v=ocs.14).aspx
    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

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