Lync on Nokia N8-00 Belle: Not signing in/connecti...

Question

Hi,
I recently installed Lync when it became available as an update on Nokia Suite. We use Lync at the company I work for, and the company allows personal mobile devices to connect to the service. I completed all the fields required to sign-in, but I never got signed-in or connected. The startup screen just tells me for 5-10 minutes that it is initiating a session, and then that it is trying to connect. This is where it gets stuck and idles forever. I tried to connect both while connected to a wifi network and to my provider's 3G network.
I asked the support staff at my company and they told me to try again providing the internal and external discovery address (https://......../Autodiscover/autodiscoverservice.svc/Root), but this didn't work either. I was also asked to try connecting to my account from two different Android devices, one with the same service provider I have and the other with a different service provider, and I was able to connect. I also tried to connect using a different phone (also a Nokia N8 running Symbian Belle) and, again, it failed to sign-in/connect. That's where we found out that nobody using a Nokia running on Symbian can connect to the Lync server in our company, while all iPhone and Android users can.
Of course, while trying to connect from my phone, we tried many different variations: entering username and domain in their own fields and only on the username field (domain\username), checking and unchecking the registration option, using the IP address for the server instead of its name, etc., etc. Nothing worked.
The support staff also confirmed that the Lync server has all the latest mobility components installed, as specified here: Set up Lync for mobile devices.
Can somebody here please provide a working solution that allows me to connect?
Thank you in advance!

Answer 1

pj98 wrote:
Hi argie
Yes, one potential reason for the Lync sign-in failure has been found. Not sure if it's the issue in your case but please check with your server administrator that SSLv3 connections are enabled on the server side. Lync client uses SSLv3 for the communication and it has turned out that in some cases SSLv3 has been disabled on the server, causing the Lync sign in to fail.
The instructions for adjusting the SSLv3 setting can be found in the MS KB article below:
http://support.microsoft.com/kb/187498/en-us
If SSL 3.0 is now disabled, turn it on and try signing in again.
Br,
pj98
@pj98
Hello,
Well, after more than a year, I can tell you now that the servers have SSL3 enabled. I am still unable to sign in. The support staf at my company was able to verify my connection attempts, with the server returning the standard messages to my device. Can you please provide some guidance?
Cheers,
Carlos