MacBook 13" 10.6.3 Retail Disk pops out

Hello. I recently picked up a 13" White MacBook. I'm going to assume it originally came with Snow Leopard installed. The passwords to computer were lost and forgotten by the original owner. I tried to use my retail copy of Snow Leopard 10.6.3 to reset passwords or to reinstall Mac OS altogether but the disk just pops out. I loaded a retail copy of Leopard and updated to 10.5.8. The computer works fine but I'd like the OS to be up to date. Unfortunately now I took a step back in Mac OS. Has anyone had this situation presented to them before and if so any pointers?

If one optical disk (in this case your retail 10.6.3 DVD) fails but all others work, then the problem is with that DVD.

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