Macbook Air. Unable to send or receive e mails.

We have just changed from EE broadband to BT Infinity. Coincidently, the same day I could no longer receive e mails. EE say this is nothing to do with them, BT say it is nothing to do with them. I am a complete techno phobe and have now played around with so many settings that not only can I not receive emails. I can no longer send e mails. I wish to keep the email address I had when I set up the EE account as this is the address I have used for years.
Help please

Hello, dorset sweetpea.
Thank you for visiting Apple Support Communities.
Here is the best resource to go through when troubleshooting issues with email.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
Cheers,
Jason H.

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Unable to send and receive e-mails

before everyone says do this do that , ive done it all. updated, reset, took battery out, service book.
it just suddely stopped working, im ready to fling the phone in the bin, it is of no use to me if not working. i need access to e-mails.
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Hello
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LesHarg wrote:
Hello
I use Windows Live Mail to download my emails. This is working fine on two computers for other BT Internet and Gmail accounts. But one of my main BT accounts consistently receives the following messages on both computers:
Unable to send or receive messages for the Btinternet (xxx) account.
Server Error: 0x800CCC90
Server Response: -ERR inactivity timeout
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800420CD
Protocol: POP3
Port: 110
Secure(SSL): No
Unable to send or receive messages for the Btinternet (xxx) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems or a long period of inactivity.
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800CCC0F
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Port: 110
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The messages for this account are available via webmail, and sending an email works.
I've tried BT Desktop Help, but this simply sends me in the direction of standard advice pages. I have no reason to think the settings are wrong.
Could anyone suggest what is going on here please?
Hi. Welcome to the forums.
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http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Macbook Air. Unable to send or receive e mails.

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