Macbook Pro cannot configure AirPort Extreme using AirPort Utility

Hi all,
I can't get my macbook pro's airport utility to connect to my airport extreme, and hard reset doesn't seem to work either. However, the airport extreme still functions properly... just doesn't allow me to reconfigure it.
Steps to reproduce:
1. Open AirPort Utility.
--> my AirPort Extreme router shows up with a green light (it's working).
--> Information displayed includes "AirPort Utility found an AirPort Extreme with 802.11n (Gigabit Ethernet)", with correct-looking gateway and IP information (version 7.2.1)
2. Click "Continue"
--> Screen shows "Reading base station configuration..." with a little spinning icon.
3. Wait 3 minutes.
--> During this wait, the green light stays lit on the router, my wireless connection does not drop, and the icon next to "Reading base station configuration..." continues to spin.
4. Popup dialog appears: "An error occurred while reading the configuration. Please make sure your AirPort base station is plugged in and in range of your computer or connected via Ethernet and try again. (-6753)". The AirPort extreme is sitting 2 feet from my MacBook Pro, connected only by wireless internet.
At this point, I wonder whether hooking it up with an ethernet cable would work better. So I did the following:
1. Turn off Macbook Pro Airport wireless card.
2. Connect an ethernet cable from the laptop to the 2nd port of the Airport Extreme
3. Wait 60 seconds for DHCP etc.
4. Close the Airport Utility (from the last test)
5. Open the Airport Utility again
6. My Airport Extreme router is again displayed, the same information is present as before.
7. Click Continue
--> "Reading base station configuration..." message with spinning icon appears again.
8. Wait 3 minutes. During this time, as before, the green light on the router stays lit, and nothing much seems to happen. I ran a "ping google.ca" from a terminal window just to verify that my internet stayed connected during this process, and the pings all responded fine.
9. Again, an error popup: "An error occurred while reading the configuration. Please make sure your AirPort base station is plugged in and in range of your computer or connected via Ethernet and try again. (-6753)"
At this point, I decided it might be a good idea to do a hard reset. I pressed and held down the tiny button on the back of the Airport Extreme for 6 seconds then released... no visible result. Green light still on. Then I tried for 11 seconds. Still no result, green light still on. I restarted the router, waited for the green light to come back on, and tried again with 6 seconds then 11 seconds again. STILL no result.
I can't think of anything else to try. Any suggestions?

The Windows "Airport Setup" version you need for the Airport Extreme N base station is not really available for download - but you can get it if you are up to following this procedure:
1. download "AirPort Base Station Update 2007-002 for Windows" from Apple's web site
2. use a Winzip utility to extract the contents of the file you downloaded (called Airport521update.exe) to another folder.
3. the contents of that folder should include four files - applesoftwareupdate.msi, apsetup.msi, apsetupadmin.exe, and bonjour.msi
4. go to All Programs -> Accessories. Right click on the "Command Prompt", select to "run as administrator", and click continue when Windows asks for your permission to run this command.
5. in the command prompt window, type and execute the command
msiexec /i pathto_folder_of_files_youdownloaded\apsetup.msi /qb ap50isinstalled=1
This method simply forces the installer into thinking Airport 5.0 is already installed, thus letting the installer complete its job of installing a full working copy of the updated version.
This procedure also installs Bonjour for Windows, which will simplify the task of configuring on the PC any printer connected to the Base Station.

Similar Messages

Can I connect my MacBook Pro to an existing network using Airport Express?

I live on a sailboat that is about 225 feet from the marina's network antenna. I receive a strong signal on my boat but can only occasionally connect from my cabin and even then, the connection is very slow (I am pretty certain that my MacBook Pro just does not have enough signal power to get back to the network antennae). If I move 50 feet closer the connection works well. I tried to configure a range extender but nobody has any technical information on the marina's network. Does anybody know of a way to for my AirPort Express (or any other product with greater range) to connect to their network and then by cable (or wireless) to my MacBook?
MacBook Pro Mac OS X (10.4.8)
MacBook Pro Mac OS X (10.4.8)

DeltaDawg, Welcome to the discussion area!
There was a similar question but using an AirPort Extreme base station (AEBS). Unfortunately the answer is the same.
No, that is not possible. The Ethernet port on the AirPort Express (AX) is ONLY active when the AX uses WDS to wirelessly join a network. Unfortunately very few (less than 7) 3rd party devices support Apple's WDS. Also this requires configuration changes at the base station creating the network and the AX.

Problems replacing BT Hub 5 with Airport Extreme using Airport Utility 6.3.2

Hi
I have spent all afternoon trying to connect to BT infinity using the Airport Extreme router. I have a BT Hub 5 which is OK apart from the fact that it cannot hold more than 3 wireless devices connected at any one time and keeps dropping wi fi connections.
I am using OSX 10.9.4 (Mavericks), Airport Utility v. 6.3.2 and a iMac 2013 base model.
I had some instructions but these refer to the previous version of Airport Utility which is quite different from the current one, so I had to improvise a little
This is what I have done so far:
1. I have connected the LAN1 port from the Openreach modem to the Gigabit ethernet WAN port of Airport Extreme and I have connected my iMac ethernet to one of the Gigabit Ethernet LAN ports of Airport Extreme
2. I have named and passworded the network and given the base station a name as required
3. In the Internet tab I have put in the account name as [email protected] and put in a space in the password box (I also tried writing BT in it with no result). I have set the PPoE connection as local link only.
The problem I have is that when I click on the internet icon on Airport Utility is shows disconnected and amber light, no matter what changes I make to the Airport Extreme which has a green light. I have noticed that in the new version of Airport Utility it doesn't seem to be possible to set the PPoE connection to be always on.
In desperation I have disconnected the Airport Extreme router and reconnected the Home Hub 5 which works.
What do I need to do?

Your connection is Openreach Modem -> BT Home Hub 5 -> iMAC.
After a bit of reading - http://www.broadbandchoices.co.uk/guides/hardware/bt-home-hub
Openreach Modem - Optical Network Terminal (ONT).
HH5 - is a 4-port Ethernet Router/Switch
It looks like BT may be locking the MAC addresses of the modem and hh5 with access control lists, so customers cannot connect a device to replace the HH5.
You have an option. Connect one of the HH5 LAN ports to the WAN port of the Airport.
Set the Airport to Bridge mode, no DHCP address distribution, Create a Wireless Network.
You can just ignore the HH5 SSID(s) completely and just connect to the ones you create on the Extreme. The iMac can connect to any LAN port on the Extreme or one of the remaining HH5 LAN ports.
The only challenge you may have is, if the number of IP addresses the HH5 can allocate is limited to 4 (by BT's configuration). It can be verified using more than four (4) devices.
If this works, then there are alternatives where a new LAN within a LAN can be created if the IP address limitation becomes an issue.

How do I remove an external hard drive from airport extreme using airport utility 6.2

I want to remove an external drive from my airport extreme but unsure how to do so (apart from just unplugging it). I need to take it away and hopefully plug it back in later. Any advice would be appreciated.

Unfortunately, AirPort Utility 6.2 does not provide you with the option to "unplug" a drive.
If the drive is mounted on your desktop, simply drag its icon to the Trash.....or.....right-click the disk icon and choose the Eject option.
Now you can disconnect the hard drive from the AirPort Extreme.
If the drive does not appear on the desktop, then you can simply physically unplug the drive.

AirPort Extreme and AirPort Time Capsule not working

So heres the situation: I have 1 airport extreme in the house and another in the office separate from the house. The cable modem connects to the aiport express in the house through ehternet. An ethernet chord goes from the Aiport Extreme from in the house to the office in the back yard.
Decided to update my airport extremes with the new tall ones. Bought the normal one for the house and got the Airport Extreme Time capsule for the office.
But nothing works. Reseted the device, unpluged the modems power and cables and still nothing ... just blinks yellow
I feel like the NEW Aiport Extremes are not talking to the modem ... theres some diconnection between the airports and the modem.
So there both sitting on my desk until i can figure out what the problem is.
The modem is provided from Time Warner, Los Angeles area. Its maybe 1.5 to 2 years old
Any thoughts or suggestions would be much apprecaited, thanks!

The cable modem remembers your old AirPort Extreme and it will not associate with the new AirPort Extreme until it....the modem....is completely reset to the point where it has forgotten your old AirPort Extreme.
Power off the modem completely by pulling the power plug from the back of the device
Leave it off at least 30 minutes. longer will not hurt at all.
Power up the new AirPort Extreme for a few minutes
Hold in the reset button on the Extreme firmly for 10 seconds and release
Allow a full minute for the AirPort Extreme to restart
Now power off the AirPort Extreme
After the modem power down period is done, connect an Ethernet cable from the modem to the WAN "O" Port on the AirPort Extreme
Power up the modem and let it run for 10 minutes by itself
Power up the AirPort Extreme and let it run a few minutes
Now try to set up the AirPort Extreme using AirPort Utility
Post back on your progress and we will get the new Time Capsule set up next.

Airport Extreme & MacBook & MacBook Pro: only one can talk to Airport

I've got an Airport Extreme is in bridge mode and hooked via an ethernet cable to an SMC router. The SMC device is a wireless (and four wired ethernet ports) router. It's attached via ethernet cable to a DSL modem. All the settings on the Airport Extreme are for the it to be connected to a router and DCHP. I've also got two Airport Expresses to extend the range of the Airport Extreme. I have a Canon printer attached to the Airport Extreme.
In our home we have a black MacBook (10.5.6), a MacBook Pro (10.4.11), Pismo PowerBook (10.4.11), an Apple TV, an iPhone and wireless security web cam.
The problem is that either the MacBook or the MacBook Pro can go through the Airport Extreme to the internet. If the MacBook can go through the Airport Extreme, then the MacBook Pro cannot. If the MacBook Pro can go through the Airport Extreme, then the MacBook cannot.
All computers can get to the Internet via the SMC router wirelessly at the same time.
The Pismo, Apple TV, iPhone and web cam have no problem going through the Airport Extreme to the internet regardless of what's going on between the two MacBooks
No matter what, wireless printing works for all computers.
The MacBook is a "clone" of the MacBook Pro. Internet sharing is on for both MacBooks. Both have unique AirPort ID numbers.
After powering down the DSL modem, SMC router and Airport Extreme and then restarting everything (MacBooks, Airport Extreme, DSL modem) the first MacBook that I use to connect to the Internet always work and the other one never works.
I would like both MacBooks to be able to access the internet via the Airport Extreme.
What is the problem and what is the solution? Any help will be greatly appreciated.
Note: This is a long (years) and ongoing problem and I've posted (over a year ago) before with no luck.

Hi,
"Internet sharing is on for both MacBooks." Why is that? Try to disable Internet sharing on both.
Furthermore I understand that your SMC device is wireless enabled too. Make your configuration more simple by disabling that. Your Airport Extreme can handle that since it is bridged.
See if we can get somewhere.

I want to share files between my MacBook Pro and G5, I am using an AirPort

I want to share files between my MacBook Pro and G5, I am using an AirPort Extreme Base Station. I can see the MacBook Pro on the G5 and vice versa, I have file sharing turned on both, as well as Screen Sharing. I currently am sharing using Target Disk Mode, I want to know what other wireless options are available to me?
I want to have the 2 computers able to see each other and be able to share files be drag and dropping, I also have another G4 on using Tiger I want to be a part of this happy Apple sharing family. Can someone please tell me how to accomplish my goal?
Thanks in advance for reading and replying to my post,
Sebastian

The mac help is: Finder window/Help/Mac Help. It provides answers to a lot of common questions, including file sharing.
As for the ethernet cable, you can either buy another one (inexpensive and available in many places including Walmart), or just unplug it from your modem temporarily and plug it back in when you're done.
As for Target disk mode, take a look at this Apple article:
http://docs.info.apple.com/article.html?artnum=58583
Apple online support pages are also a great way to find out how to do things.
As I mentioned, I prefer using the ethernet/file sharing method if I need to copy a lot of files; however, there is another way around if you have an external drive and just want to copy one or two files. Just plug the external into one computer, copy the file onto it, unplug, plug into the other computer and copy.

My time capsule was working and then I added another Macbook pro. TC stopped appearing in Airport Utilities. I have tried resetting TC, I have turned if off and held reset button with pen for 10 secs. I just cannot work out what else to do?

My time capsule was working and then I added another Macbook pro. TC stopped appearing in Airport Utilities. I have tried resetting TC, I have turned if off and held reset button with pen for >10 secs. I just cannot work out what else to do? I have turned router off and on. Amber light is flashing.

The ethernet says self assigned IP 169.254.67.6
Then the ethernet is not getting an IP from the TC.. there is no connection.
I am not sure where you mean when you say the green LED should be on. Do you mean the TC?
Thanks
In order to help troubleshoot ethernet connections all routers use connectivity leds.. even APPLE.. it has one big LED on the front.. and 4 tiny leds beside each ethernet port. That light has to come on for ethernet to be active.. if you plug an ethernet cable into the port and the light doesn't come on.. then there is no connection.. either the other end isn't plugged in.. or the cable is bad.. or the ethernet port is bad.. something is wrong.
To get access to the TC you need this led to be green.. is it?
If it is green and the WAN is also green.. then I want you to unplug the WAN connection.. the blue wire in the picture.. the port slightly separated from the 3 LAN port.. computer plugged just into LAN port.. no airport turned on.. and press the reset again for 10sec until front led flashes rapidly.. then try and bring up the airport utility again.. assuming the ethernet led is green.
How old and what model is the TC?
The A number from the rubber mat will tell us the model.

The backup disk image "/Volumes/AirPort Disk-1/Angelo's MacBook Pro.sparsebundle" is already in use.

It worked fine. Now I get the same crap as everyone else lucky me!
The backup disk image “/Volumes/AirPort Disk-1/Angelo’s MacBook Pro.sparsebundle” is already in use.

Hi Bob there's an eject button next to the Time Capsule in Finder. Also when I press the select disk button is it suppose to show 2 disks for Time Capsule because it shows 2. Also when the backup was taking place I opened up Time Machine preferences to watch it doing the backup. Could this also have caused it? Also when I pressed the eject button Time Machine was showing up under the Time Capsule but now it disappeared. I read that if it's mounted it will cause this error.

My macbook pro won't connect to my airport extreme

My Macbook Pro won't connect with my airport extreme network....the extreme seems to be working fine....Any thoughts? I ahve tried diagnositics and assistant....thanks

OOPS...it actually says "Incompatible security". Any ideas? I had no problems connecting to my other wireless network at home.

MacBook Pro 15 (2.4 GHz) Loosing AirPort Connectivity

I have a MacBook Pro 15 (2.4GHz) connecting via AirPort to an AirPort Extreme base station. At least once a day, randomly, my MacBook will drop the wireless connection, and then start prompting me for a password to reconnect. If I reboot the machine, it automatically reconnects to my saved wireless connection. I cannot seem to solve this problem - has anyone seen similar symptoms, or come up with a solution?

Suggest that you also cross-post over in one of the AirPort Forums.
The next time the MBP drops connection do the following:
System Preferences>Network
Click the Assist Me button.
In the next window that pops up, click the Diagnostic button & do the necessary.
Also, run the Airport Utility app which is located inside the Utilities folder.
!http://i50.tinypic.com/izvwo1.gif!

I cannot afford an iMac, can anyone recommend a widescreen Monitor for my 15" MacBook Pro. It would be used mainly for iPhoto and Aperture.

I cannot afford an iMac, can anyone recommend a widescreen Monitor for my 15" MacBook Pro. It will be used mainly for iPhoto and Aperture. TF

Pair a wireless KB with the laptop and all should be well when you attach the laptop to the iMac and invoke TDM. But as Denny mentions, it does seem like the waste of a good iMac to use it in just this configuration. Why is the laptop primary?

HT1145 The airport extreme used with my iMac is not seeing my other devices...anybody, please?

The airport extreme used with my iMac is not seeing my iPhone 5, iPad (third generation) or my windows based PC. When I open the airport utility it shows only the internet and my iMac. It does not identify the others. Any thoughts? Thanks

Hi DaileyT,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
When do Apple wireless devices appear in AirPort Utility?
http://support.apple.com/kb/HT3624
Troubleshooting missing devices
If your Apple wireless device doesn't show up in the wireless device list, try the following:
Check to see that the device is turned on.
Check that the device is connected to the network via Ethernet or in wireless range of your computer.
Make sure the device has had adequate time to start up and become discoverable. In the case of Apple wireless devices that are not connected via Ethernet, AirPort Utility scans for new devices once every 15 seconds. From the time a device becomes discoverable (typically around one minute), it could take up to another 15 seconds before the device is displayed in the list.
If you have just configured a new Apple Wireless device, upgraded the firmware, selected "Restore Default Settings..." or have hard reset and configured an Apple wireless device and it does not show up in AirPort Utility after restarting, you may have an incorrect setting. You may want to hard reset the unit and set it up again.
If you are connected to a specific wireless network, all Apple wireless devices which make up that network will appear. However, if you "Restore Default Settings..." from AirPort Utility, or hard reset a device that is out of physical wireless range of the computer, you will need to move the device closer the computer to configure it again.
Best of luck,
Mario

Unable to connect Brother printer to Airport Extreme using USB

Hi, I recently bought a Brother HL-2270DW printer, which has 802.11 b/g wireless capabilities. My airport extreme (2008 model) is set to 802.11 n (5 ghz), so I can't set-up the printer wirelessly to the airport extreme without changing to 802.11 b/g. Instead I'm fine hooking up the printer to the airport extreme using a USB. When I first turn on the printer, I can print from my Macbook, but after a few minutes, the printer goes offline and has to be turned off/on. When I try to Open Printer Utility, there is a connection error. I have the right driver installed, and I can print fine for a few minutes after turning on the printer, and all the time when the printer is connected to the Macbook directly using the USB. I would like to use the printer by connecting it to the airport extreme using the USB or Ethernet. Any help would be much appreciated, thanks,

Please explain exactly what you're experiencing that leads you to claim that.
The current firmware of the TiVo Premier is easily confused about whether it's connected to the Internet or not. In my experience, a TiVo unit will quickly regain its senses and decide that it really is connected.

Creating network using Time Capsule, Airport Extreme and Airport Express

Hello,
Yesterday I purchased the 4th Gen Time Capsule to replace my Airport Extreme (4th gen) as my "main" router. However, I want to repurpose my Airport Extreme to extend the network AND use the Ethernet ports to connect additional devices. I will then use my Airport Express solely to "join the network" for Airplay purposes.
I connected the Time Capsule directly to my cable modem using Ethernet. I set up the Time capsule in Airport, checked the "allow this network to be extended" and used WPA2 Personal encryption. I then set up the Airport Extreme to "join an existing network" wirelessly and mimic the same network name, encryption type and password. Finally, I set up the aiport express as I mentioned above.
This setup does a great job of extending my network with increased performance. However, when I plug my Mac into the Airport Extreme using ethernet, it does not recognize. This Mac IS connected via Aiport. However, under the "ethernet" option in the Network Menu, it says "No IP Address Found."
I've searched some other forums and thought this configuration would work. Also, I apologize if this seems like and amateur post. This is my first time using the Apple support Community.
Thank you

I set up the Time capsule in Airport, checked the "allow this network to be extended" and used WPA2 Personal encryption
Those are the correct settings for the "main" router.
I then set up the Airport Extreme to "join an existing network" wirelessly and mimic the same network name, encryption type and password
The AirPort Extreme does not provide any additional wireless coverage and the Ethernet ports are not enabled if the device is configured to "join a wireless network"
Check your setttings using AirPort Utility - Manual Setup
Click the Wireless tab located just below the row of icons
Wireless Mode = Extend a wireless network
Wireless Network Name = Same name as the Time Capsule wireless network
Enter a check mark next to "Allow wireless clients"
Wireless Security = Same setting as the Time Capsule wireless network
Wireless Password = Same password at the Time Capsule wireless network
Confirm Password
Click Update at the lower right and allow 25-30 seconds for the AirPort Extreme to restart.
Configured correctly, the AirPort Extreme will extend the wireless network and the Ethernet ports on the Extreme will be enabled.
I good starting location for the extending device is a location about 1/2 to 2/3 the distance from the main router to the area that needs more wireless coverage.
Once you have the AirPort Extreme configured and working correctly, post back if you would like a tip to find out exactly which device....your Time Capsule or the AirPort Extreme that your laptop is connected to at any given location.

Macbook Pro cannot configure AirPort Extreme using AirPort Utility

Similar Messages

Maybe you are looking for