Magnetic charging port and loss of mobile data

I finally decided to switch to Android once I felt the iPhone update was not worth the high price tag. I decided on an Xperia Z3, and so far I have had to replace 2 devices and I am considering returning this one also. The first phone had a dead pixel so this was a quick return and replacement. The second developed problems with the magnetic charging port about 2 months after I received it - for instance in the magnetic charging dock I bought I suddenly had to start propping the phone forwards for it to connect and another magnetic attachment that clips on to the end of the microUSB cable kept connecting and disconnecting. Added to this, it demonstrated the problem I have seen mentioned here and elsewhere with the Z range of phones, in that it will often fail to regain its 3g signal after having lost it however restarting the phone will allow it to reconnect (until it does it again).
I hoped that replacing this phone would finally allow me to enjoy my phone, however right from the beginning it has demonstrated the same signal problem and while the magnetic port is slightly better with the magnetic clip it still wont connect to the charging dock and needs tilting forward slightly for my in-car charger.
I know the chargers are not the problem as my fiancee has the same phone which works perfectly. I don't know whether this is something to do with her buying hers straight from Sony while I got mine from Amazon (directly, not a seller) but I have no idea why that should make a difference to the quality of the handset. Are Sony known for build quality issues with their phones?
I can put up with the magnetic charging port if there is a reliable way of fixing the 3g issue, if anyone can suggest anything I will give it a try. If there isn't anything then I will have to send this phone back and in all likelihood will probably go back to apple

It'll be wise to install or reinstall the latest update with PC Companion (PCC)
http://support.sonymobile.com/us/tools/pc-companion/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Magnetic charging port not working

The magnetic charging port in my phone came out with the charger, I sent it back to Sony for repair, and it arrived back today - it looks like a new case has been put on the phone rather than just the port being stuck back, but it now no longer charges using the Sony magnetic charger - is there a setting somewhere to enable it? I checked the USB cable (which is plugged into the mains) and it charges the phone fine via the usb port, but plug the same cable into the official Sony magnetic charger/phone holder and nothing - this is the same charger and cable that has been charging the phone since last September, I also checked with a third party charger on the same USB cable and that didn't work either. I prefer using the magentic charging as the usb cover is so flimsy I'm afraid of it breaking off. The phone is running Android 5.0.2 and update says it is up-to-date.

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

Ellipsis 7 tablet - drops wi-fi and goes to mobile data w/o telling you, and for no reason?

I don't totally hate my Ellipsis 7 tablet. It does have a nice, bright screen, and it does have a fairly fast processor.
This is where the compliments stop.
1.) It's glitchy. As others have stated, icons do seem to disappear.
2.) It seems to "lose communication" with my high-end Sandisk micro-sd card (that has no other problems when used in my smartphone.)
3.) The battery life could be a lot better - you will charge it every day, even with minimal use.
but my biggest problem with this tablet (which I got from my local Verizon store) is it's "sneaky behavior" with mobile data. I am nearly convinced that these devices are designed, intentionally, to use up your mobile data whenever possible, even when solid wi-fi is available.
Have any of you Verizon Ellipsis 7 users, that use these primarily at home with wi-fi available, noticed a rather large increase in the mobile data being used?
This is sort of long, so I appreciate everyone who takes the time to read this...
Here's my scenario; which I can duplicate.
I live in a place with 2 strong wi-fi networks available. The tablet accesses both of them with no problem. Speed tests show 10Mbps download and 0.768 Mbps upload, the speed we pay for.
One night, I get the text messages from Verizon that I'm close to using all my mobile data. (which I appreciate) But I'd been getting so many texts, emails, etc., that day I didn't look to see what the alert was. My bad! So, I'd gone over and approved $10 to upgrade with one more GB of data. I figured it was a fluke; that somehow I had turned off my wi-fi, or it had gone down, or somehow something happened that made the tablet switch over to mobile data.
...but I was watching more closely now...
less than 24 hours later, I'm getting those messages again! I'd used one GB in less than 24 hours??? So I called Verizon, and we went through the normal putting limits on the device, etc., so it couldn't happen again.
So then, I asked him the simple question? When not 1, but 2, strong wi-fi signals are available, why would this device switch over to mobile data, WITHOUT letting you know???
He couldn't answer that. He transferred me to someone else that was "higher" in techincal support. She was a sweet girl, and really wanted to help me, but she never understood my problem. At one point I said to her, "Look, it's simple. These devices always default to wi-fi if available. What would make them disconnect from wi-fi and go to mobile data instead?" Her answer was that she needed to look up if a tablet was supposed to connect to wi-fi first... uh, OK.
At the end of a very frustrating call, she offered to send me a box to ship it back to Verizon in. They would then decide to repair or replace it. I would be without a tablet for a minimum of two weeks. I said Thanks but No Thanks, I would just disable mobile data entirely. The lady I spoke with did not seem pleased with my decision, but what could she do? And we ended the call.
So, I'm still trying to figure out what is making this thing kick over to mobile data (remember I just shut mobile data off entirely before I hung up with Verizon) and I was currently connected to an external bluetooth speaker (which shouldn't have anything to do with anything, I realize), when I started a video on YouTube.
Now, mind you, I was ALREADY showing connected to a strong wi-fi network.
And up comes a dialog popup, asking me to turn the wi-fi back on, even though I would incur additional charges!
BUSTED, VERIZON!
This message doesn't come up when it tries to switch over from wi-fi to mobile data unless you have completely shut off mobile data.
I only mention that I was connected to an external bluetooth speaker because it is the only way (SO FAR) that I have been able to duplicate this "silent switchover" repeatedly.
If I'm on Youtube first, not connected to my bluetooth external speaker, the device will stay on my wi-fi network when I pause the video, connect to the bluetooth speaker, and then restart the video.
If I'm already connected to the external bluetooth speaker, and then open a browser window or youtube video, the device will attempt to change its connection from wi-fi to mobile data. There is no reason for this!
Yes, yes... I realize that being connected to an external bluetooth device should have absolutely nothing to do with whether the tablet should keep its wi-fi connection or switch to mobile data...
except that it does! And there may be other circumstances that I haven't found yet... I don't know, but I'm watching!
At the end of the day, ANY DEVICE THAT IS GOING TO SWITCH FROM A WI-FI NETWORK TO MOBILE DATA, FOR ANY REASON, SHOULD TELL YOU IT'S GOING TO SWITCH, AND LET YOU DECIDE TO ALLOW THAT CHANGE OR NOT, especially when there is NO REASON for the device to switch in the first place. In the same household are my Samsung Galaxy Note 3 and husband's Galaxy S5. They never exhibit this behavior, and yes, we use internet on our phones at home rather frequently.
Watch your mobile data folks...
Oh, and the Verizon lady called back about 30 minutes later... asking me again to agree to send my tablet in. I explained to her that I could now duplicate the problem. I told her that it would be easy enough for them to check and see if all devices are doing it (which I'm guessing they all do! there's not enough memory to download any apps, so I doubt it's that...) I said that with the millions of Ellipsis 7 devices they have, someone in tech support can grab one and try it. Still no luck, and she still wanted me to send it back and be without a tablet for 2 weeks or more. I declined.
Anyway, if you've read this far, I thank you! I would like opinions as to whether you think this should be happening or not, and whether you have had this happen to you or not with this tablet. Thank you for your time!

Hello this is happening to us also (minus the Bluetooth speaker). We can't figure out what is causing the data usage. I turned off mobile data as soon s I activated the device, and got the message that unless I am connected to WiFi.....(that is exactly what I wanted). We watched Netflix for about three hours, then the alerts started. Like you we have many devices connected and never used over 2GB now all of a sudden we have used it in a matter of hours. My husband called Verizon and got the usual doubting Thomas response. I understand that they don't know my device settings. So over the phone we check all the settings and turned off every possible culprit eating up the data and end the call. By now I have purchased another gig for the month! Assured we are NOT using mobile data, we continue on the IE path to bliss. HA! A few hours later I check the mobile data usage on the Verizon website and that darn thing is still using data. After two more phone calls and two VERY uneventful trips to the local store we were told to take out the sim card. This has stopped the data usage, but it defeats the purpose of having the data plan. I could have just stuck with my Surface. Verizon sent us a new sim card. Its been installed and I have set my homepage to Verizon mobile data usage (just kidding) but I am on that site a lot. I am surprised at the number of complaints about this device. When we called the Verizon support acted as though this was the first time they had heard about this. Loved your post, you should write for a living.

Magnetic Charger Port in Z2 came out along with the Charger

Hi Sony Users, I never ever expected such kind of quality problem from Sony. Today, I kept my phone for charging using magnetic charger. When I removed the charger once battery was fully charged, the magnetic charging port in phone itself came out along with the charger. I am really disappointed with what happened and I really dont know what to do now. If parts are getting easily removed from phone like this, then how does "water-proof" feature in phone is supposed to work? I am really really disappointed. I am actually thinking to switch to some other brand like Apple.

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

I buy new iPhone5s befor 11day but. Now don't work I tried restore but same result I went to the nearest repairer and replace the battery and the charging port and the monitor but same result, I failed, said mother Bord (Raja solution)

I buy new iPhone5s befor 11day but. Now don't work I tried restore but same result I went to the nearest repairer and replace the battery and the charging port and the monitor but same result, I failed, said mother Bord (Raja solution)

If you bought the iPhone from an authorized store/vendor, you should have taken the iPhone to them or any other Apple Store for evaluation under warranty.
Once it has been opened by non-Apple entity, Apple will not do anything for this.

I turned my iMessages off and now it won't turn back on and asks for mobile data or wifi to be on but my mobile data works fine! How do I get iMessages to turn on again?

I Turned my iMessages off and now it won't turn on again without saying that wifi or mobile data must be turned on, however my mobile data works fine. How do I get iMessages to turn on again?

I had a similar issue with my phone.....it just shut off and wouldn't come back on even thought it was charged. My daughter toggled the mute switch several times and then she pressed and held down the home and lock buttons. It worked......would be worth a shot.

Why isn't my magnetic charging port not working

Hi guys and g*rls I have bought a 3rd party battery case which covers the rear of the phone and has a built in battery for emergency charge if I (god forbid) run out of juice when im out and about.The only problem is, is it does not charge the phone, i have contacted the seller regarding this issue and they have sent me a second case to try but this is exactly the same.Is there an option somewhere in the phone where you have to enable magnetic charging? I am starting to think that it is my phone that is at fault as i had to send it off for repair due to the phone turning itsaelf off. perhaps when sony dismantled it a connection could of broken to the magnetic strip? clutchin at straws maybe? Thanks in advance Tony

Does the Dock work? (Sony's dock)

Why isn't my magnetic charging port working

Hi guys and g*rls I have bought a 3rd party battery case which covers the rear of the phone and has a built in battery for emergency charge if I (god forbid) run out of juice when im out and about.The only problem is, is it does not charge the phone, i have contacted the seller regarding this issue and they have sent me a second case to try but this is exactly the same.Is there an option somewhere in the phone where you have to enable magnetic charging? I am starting to think that it is my phone that is at fault as i had to send it off for repair due to the phone turning itsaelf off. perhaps when sony dismantled it a connection could of broken to the magnetic strip? clutchin at straws maybe? Thanks in advance Tony

It depends on your country/region. Your local support team might be able to give you information on where you can go to test it.

My phone is stuck on the itunes logo and the charging port and its stuck in recovery mode and please help

please help im about to cry it wont even turn on.

Hi itzzzlill,
If you have an iPhone that is currently in Recovery mode, you may find the following article helpful:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Regards,
- Brenden

On-The-Go USB and Magnetic Charging Cable simultaneously?

Hi everybody I am new to this forum so thank you in advance for reading!
Has anybody had any experience with using an on-the-go USB connector AND the magnetic charging cable simultaneously on their Xperia Z-series device... and does it work?
I am considering buying the Z3 Tablet Compact when it becomes available to use as a field monitor with my vdslr rig (running the DSLR Controller app) which requires the USB port to be used with an OTG connector wired into my DSLR. I have already successfully used my Galaxy Tab2 10.1 for some time with this but is a little on the big/heavy side and the battery life is poor so it doesn't last too long. The Xperia Z-series having a separate magnetic charge port is suddenly a very tempting option now there will be a lightweight, 8 inch option with a super-fast processor.
BUT it is a lot of money to part with if the two charging ports cannot be utilised simultaneously! Any help or advice would be greatly appreciated guys.

All I know from owning one is that it only works when pluged in to a mains socket - I assume it is an amps thing but I'm unable to test this theory - It could also be a monitoring detector in the phone which is able to detect the type of power - Sony themselves have also said it will only work via a mains socket
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Found a dead spider in my charging port (iphone 4) this morning. Now phone wont charge at all... What can I do? It's now all totally cleared of lint and legs :/

This morning my phone wouldnt charge, I tried three different charging cables. They are lighting up to show they are working, but the phone does not charge or show a symbol or connect to the computer.
So i cleaned out the lint from inside the charging port. and inside all the chargers, some of them were new off the shelf so would not be the problem.
I found a dead spider inside the port. Have blown into it, thoroughly cleaned with a needle any debris and fluff and spider legs etc...
It still wont charge. I have ten percent battery... it's off for now. It is not covered for a chat with apple at all, unless i pay $40 which is crazy expensive.
Any ideas of what to do to save this phone? Obviously i cant back it up because it wont plug in to anything.
For now it is not on charge, just trying to let it dry out.
Probably i squashed this spider when plugging it in. therefore there could be spider guts all ruining the inside? I don't know how the ports are made. Up until not charging
there were no issues at all.

Hi lisellemono1,
I'm sorry to hear you are having charging issues with your iPhone; I know how frustrating that can be. Based on your description and the possibility that there may be other debris or residue still in the charging port, you may need to have your iPhone evaluated or serviced. You may find the following page helpful:
Apple - Support - Service Answer Center
In the mean time, you may also find the information and troubleshooting steps outlined in the following article helpful:
If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
Regards,
- Brenden

Magnetic charger and call - how to disable speaker default?

When charging with magnetic cord, calls are, by default, on a speaker.
How to disable speaker selection???

Hi,
This can't be disabled. When the phone is charging via the magnetic charging dock and you answer a call, the loudspeaker will be enabled. But once you remove the phone from it, the sound will automatically go via the ear speaker. It's not meant that you should lift up the whole charging station for answering a call.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

HT1476 My Ipod Touch 5 is not charging. Checked the cord and cleaned out the charging port. Any ideas on what is wrong?

My iPod touch (5th generation) is not charging. I have checked the cord and cleaned out the charging port and it still won't charge. Any ideas or suggestions?

Not Charge
- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use. I do ot know what youmeant by "have checked the cord ")
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Mobile data & hanging problem... lumina 730 dual s...

Sometimes even if my mobile data is on, the data isn't working. I could not see H or E appearing on the main screen. I have to force restart and then the mobile data works.
Second problem I face is, Sometimes the phone gets heated while in charge and few times, the phone hangs after full charge and I have to remove the battery from the phone and then put it back. What would be the cause for these two problem? OS version 8.10.14234.375

Heating prob is common. Hanging n data problem can be set ok after restoring (hard restore)

Xperia Z2 orange blinking led when connected to magnetic charge cord

Hey guys. I bought this phone off a friend. Its three months old and works great. But the other night I accidentally put the magnetic port on backwards and the phone completely died. I freaked out and tried every key combination possible. I eventually got a red led when I plugged in the microusb port. It turned on in about 10 minutes like normal.
Now, when ever I attach the magnetic cord (properly) I get an orange led blinking and the device doesn't charge at all.
What does the blinking orange led mean? Does warranty cover the magnetic port? Hopefully someone can help me
Solved!
Go to Solution.

Hello everyone. I've was having issues with the magnetic charge port on my Z2. It simply did not want to charge the device. It also was heating up when it was charging through USB. Sometimes it wouldn't even charge!
I was trying to get away with living with it until one day the phone turned off and never started back up for about a day.
At this point I knew there was no other choice but to request an RMA to get these issues addressed.
When I phoned in to tell them my issues, I told them specifically "THERE IS AN ISSUE WITH THE MAGNETIC PORT", "THE PHONE REFUSES TO CHARGE SOMETIMES" and "THE PHONE HEATS UP WHEN CHARGING".
The rep on the other end told me several times he understands the problem and they will all be addressed when it arrives at the repair facility.
So, I packaged the phone up and sent it off to Ontario (shipping cost me $40) and thought that once it comes back it'll work like it should.
This is where I have never been more wrong.
I got the phone back today and opened it up as soon as I could.
First thing I did was try to turn it on. Absolutely nothing. No light, no low battery screen, nothing.
So when I arrived home I plugged the thing into an AC USB charger. The first 10 minutes there was only a red LED and nothing else.
After 10 minutes I was able to see the green battery on the screen.
Another 5 minutes later, I was actually able to power up the phone. It was sitting at 2%.
Which makes me believe that the phone was either left on or COMPLETELY discharged before shipping. Don't these people at the repair facilities know how damaging it is for a battery to be comepletely discharged???
The second and most outrageous thing is the main reason the phone was sent it, wasn't even fixed!!!
I tried plugging into the magnetic port charger (with an aftermarket cord, as well as the dock) and the phone is doing EXACTLY the same thing!!!
In fact, this is an exact quote of what the work order says:
"PHONE IS CHARGING AND IS WORKING GOOD. PLEASE SEND IN USB CABLE AND CHARGER IF PROBLEM P-" <- They didn't even finish the sentence.
"Software Upgrade, Live Call Passed, Quality Control Passed"
I am so totally outraged and disgusted with Sony right now.

Magnetic charging port and loss of mobile data

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