Magsafe recall

I have a 2008 unibody Macbook Pro with a frayed magsafe adapter. It's frayed right at the connecter end. I heard there was a recall for some magsafes in the past, and I was wondering if mine was one of them. And if so, would I still be eligible for a replacement?

here are the details: http://support.apple.com/kb/TS4127

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I have a T shaped magsafe plug, is it still recalled?

I bought my 15inch Macbook pro sometime in 2009, the Magsafe connection is frayed and really bad, the wire is exposed and the rubber shows signs of burning, the rubber, actually melted off of it. so i bought a new plug about a year ago. well i just found the old one and was wondering if it was recalled because i want to send it back.

Maverick5300 wrote:
i read somewhere that i can take it in and they will look at it.
That's correct. Perhaps you read it in the article I linked you to.

Why won't apple replace my magsafe power cable in the uk, as recalled in the US. tHANKS

Why won't Apple replace my magsafe cable in the UK, as is done in the US? Thanks.

Thank, Russ. I just wondered if anyone had an opinion about the situation, which seems unfair. If there's a product call, surely it should be beyond just the US.

MagSafe LED always amber - Battery won't charge past 90%

My 2007 SantaRosa model also suffered from the Navidia 8600 chip failure and I took it in for diagnosis and repair under them unannounced 'recall'. I got it back and all was working just fine... for the first week. It was actually working better than before, and still is except that quite suddenly, the battery has stopped charging all the way up to 99-100%, and the amber light on the MagSafe adapter of the charger will not change to green. Right now the battery will not charge above 90%, and the charger has been attached over-night. The charger is not over-heating as far as my touch can tell, there is no fray in the MagSafeplug, it is clean and it is plugged into a reliable outlet.
Yes, I did do an SMC reset, ran the long version of the Apple Hardware Test from the install disks, and did do a battery recalibration. The Hardware test indicated that there was no problem with the laptop, and as part of the logic board replacement due to the Navidia problem, the Apple techs also had successfully run the full course of diagnostics - no problems indicated.
I have a second battery that I installed and still get the same result - incomplete charging and constant amber LED.
Any of you had this problem or have suggestions of another route to follow in troubleshooting this pain the the rump?? I've Googled this problem to death and not seen a page that mentions a problem where the MBP charger amber light stays on constantly with incomplete battery charging.
Let's see if the collective powers of this forum have the solution! Thanks in advance to all...

and I took it in for diagnosis and repair under them unannounced 'recall'.
Take it back ASAP. If the problems started after the logic board replacement (that's the nVidea fix) then something about the new board or the way it was reassembled is wrong.

No charge from magsafe adapter

I hate to post a new topic when it looks like hundreds of people have this problem, but none of the methods posted seem to have worked for me.
The other day I was using my macbook when i realized that the battery power was decreasing even though it was plugged in. I checked the power source, all seemed connected well, but the little green/amber light wasn't showing up on my magsafe adapter.
Eventually all of the battery power was used up and the computer turned off.
I have plugged this cord into about a hundred different places, tried other people's power cords... nothing.
I took the computer to a genius bar a few hours ago. They plugged in their adapter to my computer, and miraculously, it started charging again. Then they tried my adapter, and it, too, started working. We charged it up to 10% and then I was on my way, feeling a tad like an idiot, since everything seemed to work just fine at the genius bar.
Now I am back at home, and the **** thing isn't charging at all... again. And the 10% charge that I had saved up at the Apple store is gone... again.
No charge, no anything.
What should I do?

My MacBook works only with the Adaptor....and I've bougth it in the july 2007...
From the shell..if I write:
ioreg -w0 -l | grep Capacity
the result is:
| | "MaxCapacity" = 0
| | "LegacyBatteryInfo" = {"Capacity"=0,"Amperage"=0,"Cycle Count"=0,"Current"=0,"Voltage"=0,"Flags"=1}
| | "CurrentCapacity" = 0
My model of Battery begins with A1185....so battery serial number does not match any of the ranges listed in the Battery Exchange Program (Apple is voluntarily recalling the affected batteries and has initiated a worldwide exchange program to provide eligible customers with a new replacement battery, free of charge)...can you HELP ME?
https://support.apple.com/ibook_powerbook/batteryexchange/main?id=qp

Battery Recall

Hi everyone.
I bought a first generation MacBook Pro (the original Core Duo 1.83GHz version) way back in June 2006 from the Apple Retail store near where I live in Meadowhall, Sheffield.
I have recently been noticing my MagSafe connector flickering when supposedly the battery is fully charged - i.e. it never stays on solid green any more - it flashes green and orange.
I have learned that Apple did in fact recall the batteries in the early MBP's and have discovered that my battery should indeed have been recalled and replaced.
Apple never contacted me about this issue and I was never aware of it until very recently, when this problem started to occur.
I would very much like to know how I could get this obviously faulty battery replaced? It is clearly one of those included in the recall (I've checked the serial number) and I also have an Apple Care protection plan on the MBP that doesn't run out for another 6 months.
Any help anyone who could give on how to get a replacement battery for my otherwise still fantastic laptop, would be greatly appreciated. I am somewhat disappointed in Apple for not notifying their customers of this issue, since they're usually very good at after sales service.
Once again, any help would be great.
Many thanks,
Gareth.

How many charge/discharge cycles are on the battery? If it's more than 300 they will probably tell you the battery is worn out and it's time to buy a new one.

Unable to ground magsafe with the short UK plug

My magsafe can't properly ground/earth itself when using the direct UK plug (Figure 1), however able when using the extended UK plug cable (i.e. no electric shock) (Figure 2).
I already tried using another magsafe; same outcome.
Can anyone explain to me what's going on here? Thanks
Figure 1. Direct UK wall plug
Figure 2. Extended cable UK plug

Ah, I recall some other UK posters mentioning that the use of an extension cord on your power outlets removes the shock/grounding indicated issue you are mentioning that the short plug does not.
Oddly there was just such a mention from a UK poster on another board just a couple hours ago.
here it is:
https://discussions.apple.com/message/24064306#24064306
Ive had some electrical theory, but best I can recall (if correct) the longer extension grounds or dissipates as ground in some manner.

Extremely hot MagSafe

Since recently, every once in a while when I'm charging my MacBook, the MagSafe will get extremely hot. The little clip thing on the wire got stuck the first time it happened, and I had to break it to get it unstuck. The part that attaches to my computer gets too hot to touch so i have to quickly pull it out and let it cool down. Is there any recall or anything, this is very annoying, and it seems to happen when I'm charging wile using a bit of a draw. Any help would be very nice.

i'm having the same problem! it's to the point that i cannot charge the macbook while using it because it has actually burned my fingers when i tried to pick up the computer and accidentally touched the power adapter. i have to let the computer finish charging and cool off before i can even lift it. i tried setting it on a hard surface and it actually puffed up the paint on my desk. i dont know how hot its running but its hot enough to ruin the paint. i dont know what to do with it either. the macbook has always ran hot but recently it got much worse. i am afraid of where i leave it to charge. i dont want it to melt anything else.

How safe is Magsafe?

We all know that Magsafe is a great idea, in concept that is. Some of us choose to believe that it is an all around great idea. The thought that if someone or school happens to trip over your power cord, rest assured, Magsafe will save your Macbook Pro, from taking the dreaded plunge to the floor. I on the other hand am so easily convinced. The other day, after calling apple, and complaining about a malfunctioning power supply. I was using my computer, and the charger was plugged into my Macbook Pro. I was working along, all fine and well, then I noticed something funny smelling, kinda like burning plastic. As I took notice, I looked around my room, and at my computer, everything seemed to be okay. I went back to listening to music in iTunes, and surfing the web. A few seconds later, a few sparks emitting from my Magsafe, and just narrowly catches my eye. Then before I can react, there is a copious amount of sparks, and the plastic sheath and cable surrounding it, is melting away quite quickly. I proceed to remove the Magsafe from my Macbook Pro (Being my first concern), then I remove the power supply from the wall (for fear of having my property ruined from fire).
Here is some images, for your viewing.
http://www.nitropaintball.com/mag_1.jpg
http://www.nitropaintball.com/mag_2.jpg
http://www.nitropaintball.com/mag_3.jpg
http://www.nitropaintball.com/mag_4.jpg
http://www.nitropaintball.com/mag_5.jpg
You tell me.
What is more important, the fact that you run your cord in a way, that nobody will trip over it? Or have your power supply randomly malfunction, causing damage to the plug, notebook and personal property?
Thanks,
Justin Carman
15" Macbook Pro Mac OS X (10.4.5) 1.83 Ghz, 512 MB Ram, 80 GB SATA

I never said that adapters other then Magsafe are guaranteed not to malfunction. All I have a problem with is this is one of a few cases Ive heard thus far, and this is a BRAND new product, not something that has a long standing reputation. Honestly, something as simple and as dangerous as a power adapter, from a QC standpoint 3/25,000 over a month (if the 25,000 is true, I dont know, I wouldnt put it past you) isnt a terribly great record given that it is a new product. If it was 3/25,000 MBP's that didnt function, I could understand, there are by far more many points of failure. There seems to be a few electrical related issues with the new MBP's (electric discharge through the chasis, a planned battery recall, powersupply issues). While this may be either unrelated, or midly related, the amounting problems seem to be quite outstanding. Then agian, this is a 1st gen product.

Battery Recall......Whats up?

Ok, I have ordered my new battery, but I was just wondering, why are they doing this recall? I mean what is wrong with the battery i have? I know what Apple says but I was wondering if someone could tell me more.

> What do you mean by split apart?
The battery casing and innards come apart, gaps appear along the edges of the battery. There's a few pictures of this posted around the place if you Google it.
> and how does Apple say they can be used until the replacement gets here, when they can damage the computer by swelling?
If you'd called Apple and described 'swelling' problems they'd have told you to take it out and run on magsafe power until a new one arrived.
A recall is a preventative measure and not all of them will be faulty, just a high enough percentage to warrant a full replacement of those 2 weeks 'bad' batches.

Issue with magsafe/charging (blinks green, amber, off)

Having a quirky issue with my mid-2009 Macbook Pro.
A month or so ago, I began having an issue with my macbook charging. When the computer is up and running and I plug in the magsafe it will say "Calculating..." and then say "Not Charging" and then switch to battery use. It constantly does this as long as the magsafe is connected. The lights on the magsafe will constantly cycle from green to amber to no light.
At first, it would do it a few times then it would start charging. Now it constantly does this without ever stopping. I was editing video the other day for a while and it never stopped the cycle.
Thinking it was the battery, I took it into the Apple Store last week and got a new battery because it had been saying "Service battery" for a while and the battery would only last about 20 minutes on a charge. So I just thought the battery finally refused to charge.
But the problem still exists.
The magsafe is new (only 3 months old) and here's the quirky thing: the computer will charge if it's asleep (lid closed) or shut down completely. No blinking lights at all. It will charge as long as it's asleep or shut down. So I don't think it's the charger. But as soon as you hit the power button to starting booting up, it will blink.
I have reset the SMC a couple times actually, but no change.
Is there something software/firmware related that I haven't tried? Any insight or suggestions would be greatly appreciated before I take it back to the Apple Store (which is about an hour away).
Thanks!

Try resetting the system management controller
http://support.apple.com/kb/HT3964?viewlocale=en_US
If that did nothing for you, try resetting the NVRAM
https://support.apple.com/kb/HT1379

What is new in Exchange 2013 Mail Recall

As we all know that there are limitation in mail recall in Exchange, is there anything new in Exhange 2013 in mail recall ? It has always been a client-side operation, will it ever be a server-side operation ? Anybody with an idea ?
Message recall is not successful if one or more of the following conditions are true:
•The recipient is not using Outlook.
•The recipient is not logged on to the mail service provider.
•The recipient is using Cached Exchange Mode and is working offline.
•The original message is moved from the Inbox. This can occur when rules are used.
•The original message is opened first and marked as read. This can occur when the message is displayed in the Preview Pane or Reading Pane.

It has always been a client-side operation, will it ever be a server-side operation ?
It is more of an administrative task, but you can still use Search-Mailbox to purge unwanted items from the server. Mail recall it is still an Outlook-side action only, you may find some 3thd party plugin to recall message from OWA.
Bruce Jourdain de Coutance - Consultant MVP Exchange http://blog.brucejdc.fr

Is it time yet for Microsoft to "Recall" Office 2013 and provide anyone who has a 2013 license a replacement Office 2010 license?

The interface is terrible and can't be changed. Every application in the suite locks up/crashes nearly constantly on any machine it is used on. The activation process is terrible and wastes hours of any support/IT dept's time. From a 'privacy
standpoint', the software is seemingly criminally intrusive. It is clearly a product that should never have been released and is so far from functional that it can't be repaired by any 'service pack', 'hotfix', or 'patch'. It needs to be completely
scrapped.
The only 'redeeming quality' of this software is that the guy who was in charge of creating it is gone from Microsoft. (Unfortunately, he is now President Obama's appointee for running the attempt at repairing the 'healthcare.gov' website...
out of the frying pan... )
When the software is installed using one profile (domain or machine account) and a different profile tries to use the software, it requires 're-activation' - which often fails because the software believes it has been installed multiple times. (This is particularly
frustrating because it has to be installed by an administrative user, but most of the time, the person who 'uses' the software is not the 'administrator' - so it is almost always being 'installed' using one profile and 'used' using another profile).
The necessary intrusion into privacy created by the requirement of a "Microsoft Account" to use the software is seemingly criminal.
The tracking of, and installation of licenses is absolutely ridiculous.
An example:
Many of my clients have many users and many computers (up to 75 or so).
I could create a "Microsoft User Account" for each 'user', but these machines get moved between users, and the software license is tied to the 'machine' and not to the 'user' so as soon as that happens, the licenses and the users are no longer
in line and become impossible to track.
I could create a "Microsoft User Account" for each 'computer'... and I can't even count the ways this would be a nightmare to try to track.
I actually did that up front for one client, and created Exchange email boxes for each computer so that "prove you are really you" emails from Microsoft could be received managed, and responded to, and passed out second usernames and passwords
to all of the users so they could "log-in" to their Office 2013 software, and created a database of the 'computer usernames and passwords' so I could track this... unfortunately, this confused the users (as it rightfully should) so they would change
the passwords for their computer's 'Microsoft User Account' thus locking me out and invalidating my database, ... and... CLUSTERF#%K!!!
As a 'best - worst case', I have had to create a single 'Microsoft User Account" for each of my clients' businesses so I can install and activate Office 2013 products. This is a whole new set of "Awesome Stupidity".
Now, I can put a new computer into a client's office and install their new license key for their oem Office 2013, and it shows up in the 'business's Microsoft User Account'. Then when I give the machine to the user, I get to 're-activate' the software
(hoping that it doesn't tell me to piss-off - which happens about 40% of the time. This is a process that can only be described as a "feat of engineering created by a group of monkeys whose former jobs included 'janitor at MAD magazine headquarters'
or 'beer-pong referee').
It starts with two hours of pressing phone buttons and ultimately talking to someone who tells me "yeah, nothin' I can do about that I'm just here for product activation" (which, incidentally, is done by machine until you pass through MS's ridiculous
labyrinth of repetitious keystroking until the machine is convinced you are just too stupid to punch in the right numbers and allows you to talk to a person... who then asks you for the exact same set of numbers and repeats back the exact same responding set
of numbers and acts dumbfounded when it still doesn't work - since it didn't work the first six times you punched or said it into the phone) followed by "I need to send you to the support group... but because it's 6:30 pm (in a process you started at
3:00pm) they are gone for the day and you'll have to call back on Monday morning"
At some point in the process, you get to log into the "Microsoft user account" and 'roll the roulette wheel of stupidity' by trying to activate the right software from a list of 40 different lines that all say "Microsoft Office 2013 Home and
Business oem", but none give any indicator or differentiating factor like for instance: license key, date installed, license key last 4 digits, mother's maiden name, phase of moon when software was first activated, color or type of blood of the user's
paperboy's dog's previous owner... NOTHING... RANDOM FREAKING STAB IN THE DARK - pick one, any one, hope its the license you are trying to install onto this machine, 'cause if not, you very well may kill the product on some other machine.
So through the process, the lucky support staff person gets' to waste roughly an hour and a half on average for every Microsoft Office 2013 installation. I have actually had to start telling my clients that they are going to likely have to pay an extra
$100 or so per machine in order to get their new Microsoft Office software which comes on their new computer activated - that number tends to work out roughly accurately - except that it is a terrible way of trying to 'please a client'.
Oh,... and did I mention... "THE SOFTWARE CONSISTANTLY FAILS"!?!
A client tries to open a document that they have been using for 8 years and Excel doesn't say "Hey, I don't know how to deal with some element of the file that you put in here using Excel 2003, or Office 2010 (both products, by the way, which worked
great) - no... instead,... it crashes. Doesn't really do any damage to the file it choked on, but the work you'd been doing on three other files which you also had open,... yeah,... that work is gone.
Yeah,.... over time, I have developed a pretty consistent spiel for client's needing new computers that goes over how absolutely terrible Office 2013 is, and explains that our options are further limited by Microsoft's yanking of all Office 2010 or previous
products from market availability, and explaining the merits of both LibreOffice and OpenOffice, as well as their drawbacks. I also have a strangely static response explaining how "larger companies are not burdened by these issues because they are
able to use MOPL which allows them to downgrade their productivity software to Office 2010 so they can continue to function happily, but this is really not a cost effective solution for smaller companies who primarily buy oem Office products with their replacement
computers".
Unfortunately, many clients still decide they want to go with Office 2013 because they apparently believe "it really can't be that bad". The value in my 'presale descriptions' are only really realized when they come back to me a week, two
weeks, or up to a month after the new machine is in place and say "wow,... you were right". The place I am left open for any further problems is when I don't impress upon them beforehand just HOW BAD OFFICE 2013 REALLY IS. In that case,
they still come back to me as though I have done something wrong foe selling them this piece of $#!% software and I have to remind them of our previous discussions.
Strangely, far too few heed the warnings and buy the software anyway - but the discussion has saved many clients the costs of Microsoft Project, because the discussion of LibreOffice and OpenOffice nearly always leads to at least a small philosophical conversation
about 'Open Source Software' in general, and my absolute favorite descriptive analogy in that discussion is to compare Microsoft Project at $600 v. ProjectLibre at $0 - and then further describe the costs of licensing and implementing the associated back-end
server solutions, etc.
This is a saving grace for me, because even though the client has been saddled with Office 2013, they have also saved substantially on Project and it is a rare (but granted, not absolutely absent) occasion that ProjectLibre is lacking some feature or function
that they actually need or want to use - and on those occasions, finding out has cost them absolutely nothing in software purchases.
Its not surprising, I suppose, that clients have grown to accept Office as a required 'cost', but still choke heavily on the price-tag of Project every time they have to buy it. The interesting thing to watch over the coming couple of years will be
'how many businesses stop accepting MS Office as a 'required cost' due to the failing of the software itself and the fact that most are being burned, at least once, by purchasing the software "against technical advice" and are learning, merely by
virtue of HOW BAD Office is, that there are other options out there that both cost less and work better... I mean,... LOTS BETTER.
How many businesses that are used to accepting the cost of Microsoft Office as a cost of doing business will be moved over to open source options and satisfied by them by the time Microsoft releases its next version - which will, presumably work - such that
they will no longer justify the cost of Microsoft's offering even if it is 'superior' to the open source offerings because the open source offerings are plenty sufficient and include a price tag of $0 and an installation/implementation time that is much, much
shorter than Microsoft's offering.
If Microsoft doesn't make some dramatic reparations, and do it soon, I expect their market share will be reduced in this area by a very significant margin.
I am suggesting either a 'Complete Recall' of Office 2013 including an 'uninstall 2013/install 2010' process driven by the automatic update engine, or at the very least, a free and easy downgrade rights offering for anybody who has already purchased 2013
and anyone who purchases it between now and the time the next "functional product" is released.

I understand the inconvenience you are experiencing when working with Office 2013.
If you have any feedback about Office 2013 product, click the and submit to Microsoft.
Microsoft will decide how to fix the problem for all customers.
For the activation mechanism, it intends to protect customers of their rights and interests.
For a retail version of Office, if it was purchased with a disk, Microsoft account is not necessary during the installation.
For volume license of Office, refer to the following link to deploy Office suites can be much efficient:
http://technet.microsoft.com/en-us/library/cc178982.aspx
For the problem Office 2013 keep crashing, check the following link to check:
http://support.microsoft.com/kb/2813143/en-us
http://support.microsoft.com/kb/2758592/en-us
Thanks,
Tyor Wang
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no
help.
If you have any feedback on our support, please click
here

I have a MBA. I bought the wrong magsafe charger

Greetting,
I bought a 85w magsafe charger instead of the 45w that I was suppose to buy for my MBA. Should I try to return it or it does not make much of a difference? What type of issues can I be expecting?

The only "issue" you will have is that the higher wattage adapter is a tad larger in physical size, if that is of any consequence to your mobile usage.

Cinema display MagSafe

I have just connected a new 27" Cinema Display to my MacBook Pro. All is working very well. However I have a question.
When I remove my MagSafe connector, coming from my Cinema Display, while the computer is running, it immediately goes to sleep. Is this normal?
BTW I was removing the MagSafe to allow the battery to run down.
Thank you.

What kind of Macbook Pro do you have? The Retina Macbook Pro needs a different magsafe. If you have the retina Macbook Pro, you can buy the Magafe 2 adapter.
http://store.apple.com/us/product/MD504ZM/A/magsafe-to-magsafe-2-converter?fnode =5a

Magsafe recall

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