Mail doesn't auto receive email

I just setup my mother-in-law's new iMac's email. It is setup to use imap and everything seems to working correctly. However, it will only receive email once Mail is closed (Quit) and reopened. It will not automatically receive email while it is open.
I have tried setting up the pop version of the email but it also does the same thing.
Anyone out there with any suggestions?

sig wrote:
Mail>Preferences>General>Check for new messages.
Thank you for your...reply.
I've tried that, thus the reason of asking why it isn't working. I've also tried the manual "Get Mail" button. The only way that mail is recieved, is if Mail is Quit/closed and then reopened. Once reopened, all test emails start flooding in. Sending mail isn't an issue.

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