Mail form in SAP CRM campaign

Hi Experts,
I want to create a MailForm in CRM WebUI .It must be possible for receivers of emails regarding a campaign/event to automatically unsubscribe via e.g. a browser.
I want to implement News Letter Functionality.
Could you please suggest me how to do it?
Thanks

Hello Majid,
Since you seem to be using CRM 2006s (CRM 5.1 / CRM 5.2) the easiest solution -- which is actually an out of the box solution -- is to use the ERMS Push functionality provided by SAP. With the ERMS Push solution you first send the emails from the third-party contact center software into the SAP SAPconnect interface (which ERMS uses) instead of into the SAP ICI interface (which real-time push emails normally use). Once inside ERMS you have a chance to use all of the standard functionality like auto-acknowledge and auto-prepare. Then instead of using ERMS to route the email to the Agent Inbox, you pass the email back to the third-party contact center software for routing. A special ERMS action called ERMS Push sends the email back to the ICI interface where it is pushed real time to an agent using the normal routing rules defined by your third-party conctact center software! Then the agent receives the email via real-time push just like normal. When the agent clicks reply in the Email Editor, the system automatically inserts the defined email template (standard response) as defined in the ERMS Auto Prepare action paramter and linked Category Modeler categorization!
Currently I think only Genesys has implemented the ERMS Push interface. However, SAP BCM is also on the way to support this feature. And other vendors such as Avaya and others would also do so on request. Who is your vendor???
Warm regards,
John

Similar Messages

How to add Attribute Category in Mail Form - WEB UI CRM 7.0

Dear Friends,
My requirement is to add custom fields to the mail form - attribute page so that IC agent can select these attributes when they create the mail forms. These customer fields are related to Service ticket like Account details, service ticket ID , IBASE details etc.
I read on SAP HELP and got to know that I need to implement BADI CRM_IM_ADD_DATA_BADI to maintain additional attribute but for this, first i need to maintain attribute context ( IMG path is under personalized mails under campaign management in CRM Marketing ). so i created the attribute context.
But i can't see anything related to my attribute context on mail form when i select attribute button, i get nothing in additional fields to insert. Also the BADI does not get triggered.
Can anyone please guide me on this as how to get the custom attributes on mail forms ?
Our requirement is not specific to CRM marketing but generic to give IC agents some Service ticket specific attributes to add in the mail forms.
Please advice as i am struggling a lot on this and i never worked in CRM marketing.
Reply awaited.
Thanks & Regards,
Suchita

Hi,
Sorry for the delayed reply as notifications were kept off.
I solved it by implementing the BADI, and the same method as you guessed. I also had to maintain the custom attribute contexts with the fields i would like. This custom attribute context will be the filter for the badi and basically you will populate the attribute values in the badi method.
Mail-form help on help.sap.com as well as the BADI and IMG documentations on SPRO are more than enough to get the job done.
I wont be able to share the code as it was complete custom development in relation to auto-escalation emails in SLA and Escalations scenario and the project was completed long back.
Thanks & Regards
Suchita

Email (mail form) response tracking in Campaign Management

Hi ,
There is a requirement in my project where we need to track the reponse of a campaign .
We are executing campaigns through mail forms which are being sent to a selected target group.
We want to track the number of people in the target group who have read the mail form and send a confirmation mail back to the sender.
Can it be done through PRCu2019s (Personal Response Codeu2019s ) or Repsonse Id's .
Could please guide me ?Any suggestions would be welcomed.
Regards,
Maroof

Hi Satish
Can you help me out with regard to redirection of URL as i am stuck with the same scenario as you explained in your answer, where i have to use Intermediate site option for sending links in email for the tracking for customers. I hvae done the config settings, it is works fine Internal nework, but i am not sure how i can do the re-direction of the URL. Can you please explain me
example:
I am sending email with following link
https://www.xxx.com/customersupply/xxx.html (External Link)
i need to re-direct to to our CRM system which is
http://hxxxx.com:8000/ (CRM System)
Thank you in advance
regards
shankar

Campaign Code in Mail forms and Marketing Planner - Campaign

Hi Experts,
What is the purpose for campaign code field? How to generate this field value in Mail forms?
Why it appears in marketing planner - campaign.
Anybody please help.
Thanks in Advance,
Suvitha

Hi Dipesh
Thanks for your reply. I want to know how this campaign code is related to the product order number?
Where you will specify which product you are offering discount?
when u execute the campaign Campaign Code will be read from campaign. -- Can you explain me in detail this statement
Thanks in advance
Regards
Suvitha

Interactive forms in SAP CRM 5.0

Hello all,
we want to use Adobe Interactive Forms instead of SmartForms for the printing scenarios in SAP CRM 5.0
In the Chapter "Output Determination" the SAP Help says:
"You design the forms for your output using the graphical tool Smart Forms."
http://help.sap.com/saphelp_crm50/helpdata/en/b8/58bf39f7568648e10000000a11402f/frameset.htm
Is there any possibility to use Adobe interactive forms instead of SmartForms?
Thanks a lot in advance.
Regards,
Thomas

Ramesh,
One of my colleagues in EMEA was able to help us out. Below are several links on help.sap.com that I believe you will find useful.
I hope this information helps. Good luck!
http://help.sap.com/SCENARIOS_BUS2005/helpdata/EN/43/39698985581BCBE10000000A1553F7/content.htm
http://help.sap.com/saphelp_crm60/helpdata/en/46/32c149ff4914dce10000000a155369/frameset.htm
Also, in his post to me, he mentioned there should be a configuration document in SAP Solution Manager. I personally do not have access to SolMan; however, you may be able to find something by going to CRM > Solutions/Applications > SAP CRM > Scenarios > Partner Channel Management > Lead and Opportunity Management with Channel Partners > Business Processes > Lead Processing with Channel Partners > on the right side is a Configuration tab (click on it) > under Type Document select the first link Configuration Reference.

Based on DDL value ,How to make few other fields visible in Adobe forms in SAP CRM??

Hi All,
        I need to make few fields visible in adobe forms, based on the dropdown value which user selects.....

Hi Vignesh,
     In the "EXIT" or "CLICK"event of the particular Drop down field you can write the below code(in Java script).
if (this.rawvalue == <value> )
      <field name>.presence = "invisible";
else
    <field name>.presence = "visible";
Thanks,
Ashok N.

Mails forms in Campaign Management

Hi Experts,
I need to create a new mail for for the camapaign management.
I have created a new mail form for the campaign, using the Attributes, Address and BP NO
In Campaign creation under the Channel, Communication is selected as Email and in the Form: my mail form is displaying. When I try to execute,Error : TREX is not configured.
please let me know how to configure this mail forms in sap crm 7 in campaign mgt, or whether some steps has been missed out by me.
regards.
karthik
Edited by: Karthik J on Feb 19, 2012 12:20 PM
Edited by: Karthik J on Feb 19, 2012 12:24 PM

Hi Karthik,
In case of HV segmentation, may be you can check whether the TREX settings are maintained for the object ID : BPARTNER
Path :CRM ->Marketing->Segmentation->High Volume Segmentation ->Define RFC Destination and Settings for TREX Index
Hope this helps to resolve the error.
Regards,
Rashmi

Creation of Mail Forms -- From HTML page

Hi all,
I have a basic question wrt the creation of MAIL FORMS in SAP CRM.
Our client creates Email communication content in HTML format. And the requirement is to use these HTML files for creation of Mail Forms (on a very frequent basis)
While creating Mail Forms there is an Option to UPLOAD HTML file. Can we upload HTML files to create the MAIL FORMS
We tried doing the same but the files after upload got distorted and the result was not as desired. Should the HTML file exist in a defined format before upload in SAP CRM mail form?
Thanks.
Regards,
SAURABH

Hi Surabh,
Use HTML codes in notepad. Use the notepad to upload the file and create mail form. You should follow W3C standard. Refer note 1131645.
BR, Sathish R

Create mail form in CRM

Hello everyone,
I'm trying to create new mail form in the CRM (tran " CRMD_EMAIL") with new structure that we defined.
The problem is that we can't find a way to fill it with our data.
To be more specific: when I create the form, the fields that we import from the standard structure are shown, but the fields from our new structure are empty.
How can we fill them?
Thank you very much,
Ronen

Hello everyone,
I'm trying to create new mail form in the CRM (tran " CRMD_EMAIL") with new structure that we defined.
The problem is that we can't find a way to fill it with our data.
To be more specific: when I create the form, the fields that we import from the standard structure are shown, but the fields from our new structure are empty.
How can we fill them?
Thank you very much,
Ronen

Add atributes to mail forms

Hi,
I need your help to know how can I have more available attributes to insert automatic information fields in mail forms. The information fields I need are related with ICWC context fields. So, how can I do it?
Thanks in advance,
Nuno Moreira

Hi Nuno,
please have a look at:
SPAM -> CRM -> Marketing -> Marketing Planning and Campaign Management -> Personalized Mail -> Maintain Scenario for Mail Forms
and
SPAM -> CRM -> Marketing -> Marketing Planning and Campaign Management -> Additional Business Add-Ins (BAdIs) for Marketing Planning -> BAdI: Maintain Additional Attributes for Mail Forms Scenario
Regards
Gregor

Mail forms and ELM

Hello All,
Can anybody plz give me an idea of mail forms with file export and ELM in marketing....
Regards
Sarjit

See these links to get basic idea of Mail forms.
SAP help page on Mail Forms
http://help.sap.com/saphelp_crm40/helpdata/en/82/dbfd38ccd23942e10000000a114084/content.htm
Config Guide for lean Campaign Management. This gives some info on Mail form as well.
help.sap.com/bp_htsw603/bblibrary/.../c22_bb_configguide_en_de.doc
rgrds,
Randhir

Dynamic graphic in Mail forms

Hi All,
I have a mail form which has been created in transaction CRMD_EMAIL. I have been asked to enhance it with a dynamic graphic image.
There will be uploaded 1 image pr customer in transaction SE78.
And for each document I must find the corresponding image.
In normal smartform I can choose between 'Fixed value' and 'Dynamic field value' for graphichs name. And I can see that it works when I create a global variabel eg. 'TESTNAME' and assign it the value '123456'. if I then enter &TESTNAME& as dynamic graphic name, and test print it works fine and prints graphical image 123456.
But in with the mail forms in CRMD_EMAIL, this is not available. If I enter a variable the field disaperes and in test mode i get the error 'Graphic cannot be displayed' - This is identical to the error I get in smartforms if I enter a name that does not exist.
Does anybody knows if this is possible to do in mail forms. Or if I can use the smartforms instead of the Mail forms when working with campaigns.
Best regards
Dennis Lybecker

Hi Gregor,
Thanks for your quick response.
The document was ment to include a technical drawing regarding the specific installation for the customer/prospect.
It looks like we are going to include this drawing in a different document, which should be created in smartform.
If anybody come up with a way to do this - please let us all know.
Best regards
Dennis

Mail Form In Campaign

Hi,
We are using CRM 7.0 (Marketing module).
I have created Attribute Context for Mail Forms in the IMG and it is also appearing in the Web UI.
Nothing is appearing in Attributes when I'm selecting "Insert Attributes".
Could anyone provide me the configuration steps for creating Mail Form?
Reply awaited.
Regards,
Sri...
Edited by: Srinath Devarshetty on Jun 25, 2010 12:06 PM

Hi Srinivas,
I want to give some customer attributes to make the users able to insert them when they create mail forms.
For example, I would like to proved the attributes like Current Service ticket ID, current IBSE reference etc.
I read in SAP help and created a structure in SE11. then created attribute context ZSERVICE and added the created structure to it.
But in WEB UI, when i am creating mail from and click on attribute button, I do not see ZSERVICE in the attribute category drop down. It always contains only following 5 option
1, Business Partner
2. Campaign
3. System
4.Marketing attributes
5.Additional attributes ( this has no attributes in it )
Could you please advice me on how to get custom attributes on mail forms ? I will be very much grateful to you as i am struggling a lot from last few days for this.
Also, My requirement is nothing related to marketing or campaign management. This is generic to give all IC AGENT some custom attributes to add when they create mail forms as per their needs.
Please advice.
Thanks & Regards,
Suchita

Upload of Campaign and Leads from flat file into SAP CRM system

Hi Gurus,
We need to upload Campaign and Leads from our legacy systems to SAP CRM systems. The source data will be available in the form of flat files (tab delimited)
Please let me know the possible ways of doing this.
Reward points are assured.
Thanks in advance.

Hi
you can use external list management functionality in CRM 5.0 useing the flat file tab delimited you can upload the contacts and create business partners followed by lead transaction types with business partners created and also external list management will allow you to create target groups for executing the campaigns in SAP CRM
please do reward points if helpful
regards
Dinaker vikas

Links donu00B4t work in mail forms(Mailing Campaign)

Hello,
We have created some links in a mail form and when we execute the campaign, the
link doesn´t navegate to the URL.
The code is as follows:
href="/exchweb/bin/redir.asp?URL=http://www.efeservicios.com
It happens the same with a sound link, the page doesn´t load, and the defined code is as follows:
href="/exchweb/bin/redir.asp?URL=http://www.EFE.com/radio/mkt/copaamerica.asx
Any solution??
I´ll reward points!!
Luis Angel Fernández
CRM Consultant

Sorry, the forum created links of my post automatically
I meant to say:
Hi,
Normally, the HTML code should look like this:
{a href="/exchweb/bin/redir.asp?URL=http://www.efeservicios.com">PUT YOUR DESCRIPTION OF THE LINK HERE</a}
CHANGE the { to an < and the } to an >
If your link should point to http://www.efeservicios.com, it should be:
{a href="http://www.efeservicios.com">PUT YOUR DESCRIPTION OF THE LINK HERE</a}
again, CHANGE the { to an < and the } to an >
Hope this helps!
Jeroen

Mail form in SAP CRM campaign

Similar Messages

Maybe you are looking for