Main master datasources of CRM Service and CIC

<b>what are the main master datasources (Attribute, text, Hir) Related to CRM Service and CIC?</b>
Regards,
sure

what are main master data sources of SERVICE and CIC in CRM

Similar Messages

Which datasource for CRM Service controlling Header Data

Dear Friends,
Could someone tell me Which data source can be used to extract data for infosources 0CRM_SERVICE_CONTROLLING_H and 0CRM_SERVICE_CONTROLLING_I (Service Controlling Header Data and Service Controlling Item Data)
Your points are assured.
Regards
Prasad.

Hi Prasad,
The infosources facilitates the dataload to the ODS 0CRM_COH and 0CRM_COI respectively.
0CRM_COI is designed for delta update AIMD (After images with deletion flag via delta queue) with the DataSource CRM Service Order Items: Actual Costs Using Delta Extraction (0CRM_SRV_C_ITEM).
0CRM_COH is designed for delta update AIMD (After images with deletion flag via delta queue) with the DataSource CRM Service Orders: Actual Costs Using Delta Extraction(0CRM_SERVICE_COSTS).
Check these links:
http://help.sap.com/saphelp_nw2004s/helpdata/en/18/f0203b8ae5630ee10000000a114084/content.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/34/73203b11e5bb0ee10000000a114084/content.htm
Hope this helps.
Bye
Dinesh

Delta not working for a Z Datasource for CRM Services

Hi Experts,
I have created an exact replica of the standard CRM Service Datasource 0CRM_SRV_PROCESS_I and named it as ZCRM_SRV_PROCESS_I by adding a field and populating it using a BADI.
I have initalized this datasource from BI for delta.
Now when I create or change a service order, the delta does not get picked up.
I checked RSA7 and the ZCRM_SRV_PROCESS_I is active.
Have I missed anything?
In my hey days (about 3-4 years back) we use to set up the population (schedule) of the delta queue by V3 update using the cockpit (i think LBWQ).
In CRM are there any other ways?
Please help?
Thanks and Regards
Raj Jain

Hi Pramod,
SMQ1 will only show an entry, when there are available data for the delta queue, i.e. someone has made a change or added new data.So checking RSA7 and SMQ1 will give the same result, if RSA7 shows more than 0 entries.
The problem may be the init. What init did you do: an init with data, or an init without data, or an init with a filter. Experience with our CRM system tells me, best way to initialize any CRM data is to do a full data init (without filter) or a init without data (without filter). I wonder about the FULL load you mentioned ? When did you do it ?
Kind regards,
Jürgen

What are the major issues in implementation SAP CRM sales and CIC.

Hi
We are newly implanting the project to the mobile Manfaturing Company. Our Clint is going for are looking to implement the CIC interaction center win Clint and the Sales modules of CRM .
We have some 3rd parry raw data with us with that raw data we are calling to the customers and we want create the opportunity in the CIC after that we will convert the opportunity as a sales with our other sales people. After that they will sale that product to that customers.
We have the back end of the R/3 SD, MM modules implemented for Clint.
Now 1) I want to know after implementation what are the major issues will come in the project normally for the conman Sales and CIC Win Clint projects kindly give the some issues normally come and solutions for the problems also.
My motto is that if I know the issues I can make preparation for that conman issues and I will make my project with good effective and smooth running ..
with Regards,
prakesh
Edited by: prakesh on Dec 9, 2009 6:04 AM

hi prakesh,
firstly, cic winclient is an older version and obsolete so its better to implement the new crm version.
secondly, in any case if you want to implement, then your 3rd party raw data has to be mapped with the SAP system which could be a problem. Middleware could be a lot of effort. Rest all depends on how much customization you need for your business requirement in cic and sales. In case you are implementing standard functionality mostly then no major complications are expected otherwise lot of development effort may be required.
regards
shikha

Reg: Customer master datasource (BW-CRM)

Hello all,
I am dealing with Customer fact sheet reporting objects & Activities objects in my assignment. Would like to know if there are any data sources (standard) which have priorities,reasons (code group) and similar things in CRM.
Regards,
Sai Gautam Pusala

Hi Sai,
I believe, this is what you are exactly looking for.
http://help.sap.com/saphelp_crm50/helpdata/en/d1/091d3b24f7d923e10000000a11402f/frameset.htm
Do not forget to reward if it helps,
Regards,
Paul Kondaveeti

View alternative items on item master screen with CRM license

Hi,
Does anyone got this issue? We couldn't view the alternative items on item master screen with CRM Service or CRM Sales license on B1 2007A version. We was able to do that in 2005 version with CRM license?
Thanks,
David

In this case, it must be a new fix to the hole before. CRM license might have been restricted to more degree. However, check some marketing documents to see if they can select alternative items. That is main purpose for the sales person.

C_CR700_40 Solution Consultant CRM Service

Can you please help me with the following :
1) Do you have question dump(i.e a sample questionaire) for solution consultant CRM service certification .
2) List of SAP Course Materials required for the prep.None of the online SAP documentation seems to specify the proper requirements for the certification.
Thanks and regards,
Suki
Message was edited by:
Suki Lal

Hi Suki,
Please check the following website:
https://service.sap.com/~form/sapnet?_SHORTKEY=01200252310000078557
Then click on the CRM -> Service link in the learning map. You will then get an exact overview of the Consultant Training & Certification Program for CRM Service (and all other CRM certification trajectories).
Hope this helps.
Kind regards,
KZ

CS - CRM Service

Hi friends,
Is it mandatory that we also need to also implement ECC Customer Service & ECC PM at the back end to implement CRM Service.( or some other legacy customer service application at the end back end ).
I am assuming when we implement CRM service, it can totally replace ECC CS. is it correct ?
Any inputs are highly appreciated.
Regards
Bindu

Hi Bindu,
You are correct , when CRM Service is implemented there is no need to have complete ECC CS as backend.
Only we need to configure / integrate CRM Service and ECC for areas like
equipment replication
HR integration effort times of service engineers
Posting accounting docs in ECC
Costing integration
Thanks ,
Nitin Patki

What are all Modules come under sales,service and marketing in Oracle CRM?

Hi All,
This is Hemanth writing in. I'm new to oracle CRM implementation in client side through Oracle Business Accelerator Methodology . I want to map sales ,service, marketing Modules.
Our client Company is manufacturing crane, tower crane,cutting bending machine.
what are all Modules come under sales, service and marketing ?
In Which module we can map the Trade management and logistics ?
Thanks in Advance
Hemanth.C

hi prakesh,
firstly, cic winclient is an older version and obsolete so its better to implement the new crm version.
secondly, in any case if you want to implement, then your 3rd party raw data has to be mapped with the SAP system which could be a problem. Middleware could be a lot of effort. Rest all depends on how much customization you need for your business requirement in cic and sales. In case you are implementing standard functionality mostly then no major complications are expected otherwise lot of development effort may be required.
regards
shikha

Master Data Loading for Prices and Conditions in CRM - "/SAPCND/GCM"

Hi,
Could anyone give me some inputs on Master Data Loading for Prices and Conditions in CRM.
T. Code is: /SAPCND/GCM
I need to load data on a file (extracted from 4.6) for service contracts.
I tried LSMW : for this transaction, recording does not work.
I am trying loading thru Idocs (LSMW). But that too is note really working.
Do we require some custom development for this , or is some SAP standard funcntionality available ??
Can anyone provide some valuable inputs one this.
Would appreciate your responses.

Hi Tiest,
Thanx for responding.
U r right, our clint is upgrading from 4.6 to ECC.
So as per the clients requirements, we are maintaining all the configs for Services in CRM.
Services Data which was in 4.6 is being pulled put on flat files which needs to be loaded in CRM. So middleware would not be able to do this.
What I am looking os some standard upload program.
LSMW recording does not work.
This I-Doc "CRMXIF_COND_REC_SLIM_SAVE_M", i am able to load a single record. But I am not able to find , how to make this function for multiple entries.
IN standard we for loading master data thru I-docs, we map the values to the standard fields which are available in that I-Doc.
But in this particular i-doc, there is a common field for which I need to define the field name and a field value..
Till now, I am only able to define just one field name and a field value.
I want this to word for mutliple entries.
Hope u get my point.
Thanx

Delta's not working on CRM service header datasource (0CRM_SRV_REQ_INCI_H)

Hello All,
Full updates are working for the mentioned datasource 0CRM_SRV_REQ_INCI_H
But i am not able to get any delta records to the delta queue and i have checked all the possibilities
Working on CRM 7.0 EHP1 and connected to a BI 7.02 system
Delta for Master data attr like product and BP is working
I cant debug with RSA3 as it wont allow me to choose delta mode and debug(i have done the initialization successfully)
I have checked all the delta pre requisites and its driving me crazy now
I just need some pointers to actually nail this and will be thankfull for any
Suyash

Hi Sayush,
Did you hear back from SAP then on this delta issue.
Thanks & Regards,
Anu

Datasource for Master Data in CRM

Hi CRM Gurus,
I am working in a CRM-BW integration project. I wanted to know the list of relevant Datasources for Master data in CRM side for which i have to load data in BW side for the Opportunity Cube and Activity Cube.
Also want the list of Datasources for Master Data for Business Partner and Product in CRM system and the relevant Infoobjects(Master Data) in BW side.
Full points will be awarded. Eagerly Awaiting for your help.
Regards
Vishwanath

Hi,
The datasources are:
Opportunity - 0CRM_OPPT_H - Opportunities header
0CRM_OPPT_I - Opportunities Items
Activities - 0CRM_SALES_ACT_1 - Activities
Master data -
0CRM_OPPT_CYCLE_TEXT
0CRM_OPPT_PHASE_TEXT
0CRM_OPPT_TYPE_TEXT
Business Partner
0CRM_BPART_ATTR
0CRM_BPART_TEXT
Products
0CRM_PRODSL_ATTR
0CRM_PROD_ATTR
0CRM_PROD_HIER
0CRM_PROD_IDCMP_TEXT
0CRM_PROD_TEXT
0CRM_PROD_TYPE_TEXT
These are indicative. Do a proper business blueprinting for all your needs.

How to find crm tables and objects in service market place?

hi
there is a place or link in www.service.sap.com where we get the information about the objects/tables related to business partners,products,sales,service and marketing.
can anyone please provide me that link,information.
regards,
hun

Hello Hun,
Check out this link,
Links to CRM Documentation
May be that was the thread u were searching for...
Also some of the tables in my knowledge are as follows,
1. COMM_PRODUCT: Product header and administration data.
2. CRMC_T077D: customer account groups
3. CRMD_ORDERADM_I (Item data)
CRMD_ORDERADM_H: Business Transactions header CRM
4.CRMD_ACTIVITY_H: Activity
5.CRMD_OPPORT_H :Opportunity
6.BUTOO : Customer details
7.BUT001:BP General data II
8.BUT100: BP Roles
9.BUT150: BP relationship: Attribute table (test different
10.BUT_HIER_TREE Business Partner Group Hierarchy
11.CDBC_T_PRODUCTID Mapping: Product Id
12.CDBD_ORGMAN Business transaction - organizational unit - set
13.COMC_PRODUCT General Product Settings
14.COMC_R3_FIELDS Assignment of R/3 material master fields to CFOP
15.COMM_CATEGORY Category
16.COMM_CFGMAT Basic Data for Materials
17.COMM_HIERARCHY Category Hierarchy
18.COMP_TYPES Hierarchy Tool: Comparison Type Check Table
19.CRMC_CPRICPROC Customer Pricing Procedures
20.SMOKVBEZ15 Assignment employees to positions
==========================================================
R/3 Tables re CRM:
1. CRMRFCPAR: CRM Destination.
2. CRMPRLS: Name of the Logical System for Download(GUID).
3. CRMCONSUM: Consumer entry (must match consumer of object in R3AC*).
4. KNA1: Business Partner Master Data.
5. CRMPARNR: Partner Functions \ Contacts
6. CRMKUNNR: Business Partner GUIDS
7. KNVV: Sales Area Data
8. KNVP: Sales Area Data
9. KNVK: Contact Person
10. TBE31 & 34: Events/Enhancement
11.MARA: Products
12. CRMFILTAB: Filters
13. CRMBP_MAP_BUGRP: Mapping of Business Partner Grouping
14. CRMCLASSIF: Account Groups in Replication into R/3
15. CRMCONSUM Possible Users R/3 Adapter Functionality
16.CRMFILFLD Permitted Table Fields for Filtering
17.CRMFILTAB Filter Criteria for Download
18.CRMINTBAP Assignment of Internal& External Table FLD
19.CRMKTOKD Assign Classification and Grouping R/3 Account Groups
20.CRMKUNNR Mapping Table Business Partner - Customer
21.CRMMAPTAB: Relationship Between Table Names in CRMOBJTAB (Tables Belonging to One Object) and BAPIMTCS is Middleware Transaction Container Structure
22.CRMPARNR Mapping Table Business Partner Relationship - Contact Person
23.CRMPAROLTP CRM OLTP Parameter
24.CRMQNAMES Queue Name Management for CRM-QRFC Supply
25.CRMSUBTAB Subscription Table for Up and Download Objects
26.COM_BUPA_CALL_FU Determining FMs for Data Exchange BP
27.COM_BUPA_BCSET Central Settings Data Exchange Business Partner
28.TCRMBP_REFCUST Default Reference Customer
=========================================================
CRM Tables:
1.CRMMLSGUID: GUID entry (should match GUID in CRMPRLS) also its LOGSYS-change-LOG.
2. CRMM_BUT_CUSTNO: Also GUID table (GUID here should match GUID in R/3 table CRMKUNNR)
3.SMOFSUBTAB: Mapping & Parameters
4.SMOFDSTAT: Download Monitor (R4AM1)
5.SMOFFILTAB: Filters (Should match filters in R3AC1 & R/3 Table CRMFILTAB)
6.SMOFOBJECT Definition of Objects for Download
7.SMOFOBJPAR Parent Objects of an Object in Table
8.SMOFPARSFA Middleware Parameter
9.SMOFQFIND Queue Finder Table for MW-Queue finder
10.SMOFTABLES Definition of Tables for Download.
11. CRM_JEST: Individual Object Status
12. CRMD_SHIPPING: Business Transaction - Shipping Set
13. COMM_PRODUCT: Product
14. CRMD_ORDERADM_H: Business Transaction
15. COM_TA_R3_ID: R3 Identification
16. SCAPPTSEG: Folder for Individual Appointments
17. CRMD_PARTNER: Partners
18. CRMD_CUSTOMER_H: Transaction - Customer Extension
===========================================================
KindlyReward Graciously if found useful...:)
Regards,
Harish

Is there another provider with good Customer Service and good Coverage over Oxford, Main?

Hi,
Reason
I am from UK and am trying to find out how best to sign on to a US mobile network and one with the appropriate coverage, as I will be in New England for 3 months, 2 of that around Oxford, Maine. I have joined this forum just hoping for more helpful advice having experienced a very poor Sales & Customer support via both the Web Chat and Phone medium.
Poor WebChat Support
Earlier whilst finding from the website the network coverage claims by Verizon over the Oxford area, I took up the WebChat support that popped up. The first Chat agent advised Verizon don't do PAYG! Have disappointedly signed off, I reasoned to myself that can't be as there was an option to select Prepaid coverage on the Verizon interactive map! So I persevered with exploring the Verizon website and found a whole section on Prepaid, with a even a dedicated WebChat button on the page. So realising it must have been a terminology misunderstanding, I clicked on the WebChat request to try to ask for any pre-requisites, as when I was last in Canada (Ottawa) to buy a SIM, evidently it is not common to sell PrePaid in Canada. It was over an hour to get one sorted because of all sort of procedures. The second Chat agent at least admit he didn't know what is PAYG- then even when I spelt it out he only understood it as another term for Prepaid- then advised he can't help me (even though I later found out it is even the actual name of one of your number of Prepaid Plans available!)! Instead he informed I best call Customer Support on 9085594899 despite reminding him I am in the UK. When I asked about hours of service and the time difference (being at 17:00 hrs in the UK) - he told me not to worry as it's 24 hours support!
Poor Phone Support
The number given turned out to be only for Roaming and Mobile data support only! The first option requiring a registered number which obviously I don't have, so selecting the second the call just got cut-off eventually after ringing on unanswered! Frustrated I found via the Contact Us link the supposedly 24 hours number for Pre-paid Customers 8882946804. After finding the one option to speak to an agent without having to key in a registered mobile number first (I think Credit Card payment), again the call just got cut-off eventually after ringing on unanswered. Then thought may be best try the Consumer Sales line 08002564646 given on the page, and it finally got answered but turns out to be for Business account only (which is a different number according to the webpage!) At least the Business Account agent heard my problem and agreed to stay online until she successfully transfer me to a Prepaid agent. The Prepaid agent on the otherhand couldn't be less helpful. Completely ignored my query on any pre-requistes to sign on any Prepaid plans just wanted to know which Prepaid plans I was interested in and then just rolled off the tariffs for the plan I happened to mention and wanted to get me off the phone. I had to ask her again for any other common requirements - she just say I pay for the tariff plan! No interest to talk me through the process.
Extra item only identified on FORUM under a topic "pay as you go activation fee?"
Yet with such poor assisstance from the formal sales/customer service that I thought to try to search for better awareness within the Forum. To my surprise it was only here I learn of an activation fee to add to any Prepaid plan irrespective of Phone in Box or Customer own Device! As explained by AyaniB_VZW .
Whereupon I gone back to the Verizon Wireless website on Prepaid plans and below is all that it has summarised with the relevant words highlighted in RED by me- NO mention of Activation Fee. Where will I find this activation fee identified on the Prepaid plans pages rather 'hidden' behind small print/ T&C link? As it seems Verizon has good coverage and range of Prepaid options - but inadvisable to incurr any issues or queries after taking up the service.
"Prepaid Plan
Get Freedom & Flexibility
The wireless service you want. No annual contract. Join over 5 million prepaid wireless users on America’s most reliable wireless network with no credit check, no hidden fees or charges and no bills.
How it works:
Simply pay up front to enjoy unlimited talk, text and a prepaid data plan on your 3G smartphone. If you go over your data allowance, pay just 5¢ per megabyte."
Where did I miss the activation fee term when signing onto PrePaid Plan on the Verizon Wireless site?

<This discussion is now closed for crossposting violations per the Verizon Wireless Terms of Service. See Visiting States for three months for any replies.>

ALE distribution of HR master data to CRM - subtype CELL and MAIL

Hello,
Overview/Introduction:
we are using the ALE distribution of HR master data to CRM. The distribution has already been set up and it is running. We know that the infotype communication (0105) is especially distributing the subtypes 0010 (e-Mail) and 0020 (telephone number). This e-Mail address and the telephone number are stored in the business partner in the CRM system.
For this infotype 0105 there are also the subtypes CELL (cell phone) and MAIL (e-Mail address). Unfortunately this cell phone number and the mail address (from subtype MAIL) are not stored at the business partner in CRM.
Our request is on the one hand to store the data from subtype CELL into the field mobile number of the business partner. And on the other hand we want to store the e-mail address of subtype MAIL at the business partner instead of subtype 0010.
For some reason it seems that these requests canu2019t be setup within SAP standard.
So we found SAP note 758426 which suggests to use the BAdI HRALEX_INBOUND and the report RH_ENHANCE_BP_TEMPLATE.
Problem:
Now the problem is that the BAdI does not get called! The BAdI is active! We tried to set break points -> unfortunately did not stop! And we also implemented an endless loop in the BAdI -> even with this the system did not u2018stopu2019!?
Any ideas?
Thank you,
Roman

Hi,
First you need to create a distribution model using transaction BD64 : Edit > Model View > create.
Then you will need to maintain fields for description and technical name. In partner box you need to enter the source system (HR) and the target system (FI) in the second field. Then you need to assign a message type and filter settings if you need it. You need to create this distribution model in source system (HR).
After, still in BD64, go to environment > change partner profile or transaction WE20
Select your target system and enter the corresponding message type ( HRMD_A or HRMD_ABA depends on your scenario) with the correct customizing (receiver port, packet size, idoc type, syntax check and output mode).
Then please do the same things in your source system using WE20 for your source system and define your inbound parameters (Process code HRMD, processing by function module : use trigger immediately if it is not a production system or else trigger by background program and this case you will need to run report RBDAPP01 to process Idocs).
Once done, then go back to your model view in your source system (BD64) and go to Environment > generate partner profiles. Then please go to Edit > Model View > distribute
After all these settings done, it should work.
Please also check out documentation :
http://help.sap.com/erp2005_ehp_04/helpdata/EN/82/933b90aa9e11d6b28800508b5d5211/frameset.htm
Best Regards
Christine

Main master datasources of CRM Service and CIC

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