Maintaining mail forms
hi
Does anyone know how to create an e-mail form template? Inside the e-mail form are also form elements/variable, such as input field (for BP) and etc? How do I "call" variable (in this case BP)
For example, I wish to say in the E-mail:-
<b>Hello <i>text field box goes here</i> ,
blah blah blah</b>
- A step by step guidance OR documentation on doing this would be great....
HI Charlene sue,
In Tcode CRMD_EMAIL_TEMPL1, click on create icon and then select an existing mail(source mail) template and create a new one (target mail) for urself
click continue..
You can copy the existing one and then make changes.
Once you are in, in the email template form editor page, you can enter watever text you want.. in addition if you want thigns like plae holders for BP no , BP name etc. you need to drag the respective objects to the editor page from the search locator --> Form tab page. Here you would seee a list of objects / attributes taht can be used in the mail form and thus can be dragged.
Go ahead and drag some...:)
Julius
Its as simple as that.
Similar Messages
-
IC WebClient - Install Font Types Mail Forms
Dear All,
I hope you experts can help me out with the following issue:
With the IC_MANAGER business role it's possible to create/maintain mail forms. To do this, go to "Knowledge Management" in the left menu and after that select Mail Forms.
In here you can maintain your mail forms. I want to extend the font types. Now I only have the font types: Times New Roman, Arial and Courier. I want to extend thist list with 'Verdana'.
Does anybody know how this works?
Kind regards,
MaartenHello Maarten,
1. Upload the TrueType font through transaction SE73 in the backend system.
2. Maintain the table TBTFFONTMAP throught transaction SM30
Logon to the webclient and you should be able to use the newly installed font.
With kind regards,
Jeroen van den Berg -
How to add Attribute Category in Mail Form - WEB UI CRM 7.0
Dear Friends,
My requirement is to add custom fields to the mail form - attribute page so that IC agent can select these attributes when they create the mail forms. These customer fields are related to Service ticket like Account details, service ticket ID , IBASE details etc.
I read on SAP HELP and got to know that I need to implement BADI CRM_IM_ADD_DATA_BADI to maintain additional attribute but for this, first i need to maintain attribute context ( IMG path is under personalized mails under campaign management in CRM Marketing ). so i created the attribute context.
But i can't see anything related to my attribute context on mail form when i select attribute button, i get nothing in additional fields to insert. Also the BADI does not get triggered.
Can anyone please guide me on this as how to get the custom attributes on mail forms ?
Our requirement is not specific to CRM marketing but generic to give IC agents some Service ticket specific attributes to add in the mail forms.
Please advice as i am struggling a lot on this and i never worked in CRM marketing.
Reply awaited.
Thanks & Regards,
SuchitaHi,
Sorry for the delayed reply as notifications were kept off.
I solved it by implementing the BADI, and the same method as you guessed. I also had to maintain the custom attribute contexts with the fields i would like. This custom attribute context will be the filter for the badi and basically you will populate the attribute values in the badi method.
Mail-form help on help.sap.com as well as the BADI and IMG documentations on SPRO are more than enough to get the job done.
I wont be able to share the code as it was complete custom development in relation to auto-escalation emails in SLA and Escalations scenario and the project was completed long back.
Thanks & Regards
Suchita -
Error in Mail Form: Academic titles
Hi All,
I have included the fields
1. Title_Key and
2. Title_Aca1 from the BP_Structures in my mail form.
My mail form is in a different language. Thus, the requirement is to have the Title and Academic Title in the other language.
I have maintained the entries in the other language too.
Even if i log in in another language, the Title is taken as (Mr.) or (Ms.)instead of (Herr) or (Frau)
Thus, i want to know, why this is happening and how can i solve this issue. Am i missing something in customization or in maintaining any flag for the language etc.
Thanks,
Kedar
Edited by: Kedar Toraskar on May 30, 2008 11:35 AM
Edited by: Kedar Toraskar on May 30, 2008 11:35 AMHi Kedar,
The language priority in the mail form, during the campaign execution are as given below:
- For Person (B2C Scenario)
Prio 1. the field 'Correspondence lang.' in business partner 'Address' field group 'Detail information'
Prio 2. The field 'Language' in the business partner 'Address' data, field group 'Name'.
Prio 3.Log-on language.
- For Organization (B2B Scenario)
Prio 1. The field 'Language' in the business partner 'Address' data, field group 'Communication'.
Prio 2.Log-on language
- For Contact person for organization (B2B)
Prio 1. The field 'Correspondence lang.' in business partner (contact person) 'Central data' -> 'Detail information'. Same language are displayed on the 'Relationship' screen, field 'Language' on the 'Details' data to the relationship, field group 'Communication'.
Prio 2. The 'Relationship' data for business partners, field 'Language' on the 'Detail' data to the relationship , field group 'Company'. (= communication language of organization)
Prio 3. The field 'Language' in the business partner (contact person) 'Address' data, field group 'Name'.
Prio 4.Log-on language.
Please check whether you have maintained languages correspondingly
For more information on this, refer to SAP Notes 708355.
regards
Srikantan -
Attributes in Mail Forms - Personalized Mail - SAP Library
To add a comment, please log in or register on the top of this page and choose Reply. Please write your comment in English.
You can also go back to the SAP help page.Hi,
Check if below helps you (Maintain Attribute Contexts for Mail Forms)
SPRO->Customer Relationship Management->Marketing->Marketing Planning and Campaign Management->Personalized Mail->Maintain Attribute Contexts for Mail Forms.
Just go through the SPRO documentation for same, it might help you.
Regards,
Dipesh. -
Hi All,
How can I make available attributes of other objects in mail form templates.
example: billing details, payment details etc.
Thanks,
Raj.Hi Raj,
Follow these steps:
SPRO --> Marketing --> Marketing Planning and Campaign management --> Personalize mail forms --> maintain attribute context for mail forms
Select The context and double click on structures
Create a New Entery there with the table name where the items of the other objects are stored. (Check for fields, but double clicking of the Field)
Save this and these attributes should be visible in your mail forms
Regards,
Namita -
Additional Attributes in Mail Forms
Hi
I want to create mail form templates and want to add some custom attributes in the additional attributes category of attributes and then write my own logic for filling up the values in those additional attributes at runtime.
What are the structures and BADIs I need to enhance in order to do this?
Thanks in advance
VishalHi,
Check if below helps you (Maintain Attribute Contexts for Mail Forms)
SPRO->Customer Relationship Management->Marketing->Marketing Planning and Campaign Management->Personalized Mail->Maintain Attribute Contexts for Mail Forms.
Just go through the SPRO documentation for same, it might help you.
Regards,
Dipesh. -
Hi all,
just a short question about mail forms.
We use the mail form for file export, there in the standard attributes you can choose the academic titlle. When you start the campaign with that mail form the system will give you the description of the academic title (Data element AD_TITLE1D) and not the academic title (Data element: AD_TITLE1T) itself. So for example you have Professor instead of Prof. But nobody wants to be addressed as Professor Doctor Maier on a letter but as Prof. Dr. Maier.
Has anyone of you an idea how we can get the short version of the academic title (AD_TITLE1T) in our mail form?
Thanks in advance!
Regards AnneHi Anne,
do you have created an attribute context for mail forms?
if not, you can find it here:
SPRO-CRM-Marketing-Marketing Plannig and Campaign Management-Personalized Mail-Maintain Attribute Context for Mail Forms.
There you can create your own stuctures for your mail forms.
If I remind right, you can choose these attributes as "additional attributes" while creating a mail form.
Regards,
Dennis -
Custom Mail Forms in CRMD_EMAIL
Hi Guys,
Does any know how to (or is it even possible ) include custom coding for mail forms ?
The fields provided in the standard structure does not contain the fields that i need to be displayed on the form output.
Thanks,
Chun WeiHi Chun,
You can do this just follow the path below:
SPRO->Customer Relationship Management->Marketing->Marketing Planning and Campaign Management->Personalized Mail->
Maintain Attribute Contexts for Mail Forms.
Here you can add the structure from which you want to add fields.
Read the help for this IMG activity which will help you to guide better.
Regards,
Dipesh. -
Hi,
I need your help to know how can I have more available attributes to insert automatic information fields in mail forms. The information fields I need are related with ICWC context fields. So, how can I do it?
Thanks in advance,
Nuno MoreiraHi Nuno,
please have a look at:
SPAM -> CRM -> Marketing -> Marketing Planning and Campaign Management -> Personalized Mail -> Maintain Scenario for Mail Forms
and
SPAM -> CRM -> Marketing -> Marketing Planning and Campaign Management -> Additional Business Add-Ins (BAdIs) for Marketing Planning -> BAdI: Maintain Additional Attributes for Mail Forms Scenario
Regards
Gregor -
CRM - Mail Forms - more attributes
Hi,
I'd like to insert in the Mail form editor (CRMD_EMAIL) more than one specific value of an attribute. In my CRM 5.0 system this is only possible with products. How does this work with other data, f.e. a business partner has 4 different addresses? I'd like to show all address info of the business partner.
In my specific case, I have a Z-table with contract-information (1partner, n contracts). I'd like to send an e-mail to a business partner with all of his contracts.
JochenHello Jochen,
For your requirement please have a look into customizing under
Marketing
Marketing Planning and Campaign Management
Personalized Mail
Maintain Scenario for Mail Forms
With the 'Scenario for Mail Forms' and the BADI CRM_IM_ADD_DATA_BADI
you can define a scenario for mail forms that allow you to add new
attributes and structures in mail form processing and to restrict
the selection of fields to make the forms easier to read.
I strongly recommend to follow the instructions mentioned in the
help documents for the customizing points
- Scenario for Mail Forms
- BAdI: Maintain Additional Attributes for Mail Forms Scenario
For more information, see the method documentation for the BAdI
- Business add-in interface IF_EX_CRM_IM_ADD_DATA_BADI
Hope this information will be of help!
Regards, Gerhard -
Hello All,
i've created a mail form for a service request email in the web UI.
The mail form as attributes from the service request (EX: Agent Responsible)
When going to the email creation, and loading the template of the mail form, it doesn't load with the attributes.
Am i missing some configuration? the business role as the function profile for the e-mail.
Thanks for the help.
Best regards,
JoãoHello,
Maybe it's too late :-(
But maybe can be useful for someothers: PLease see also SPRO-->CRM-->Marketing-->Marketing planning and Campaign management--> Personalized mail-->Maintain attribute context for Mail Forms.
Regards
Mundo -
Mail Forms through Action Profile
Hi Experts,
In one of the business requirement we need to trigger the Mail froms to users & customers with survery & questions attached to the mail form.
Can we trigger this Mail form using Action Profile? Or Is it only the smart forms that can be triggered using Action Profile?
If mail forms can also be triggered can you please explain what configurations need to be maintained?
Hoping to find a solution here.
Thank you in advance.
Rgds,
Sai Srinivas IvaturiHi Sai
Typically a Mail Form can be triggered from an Action attached to a Business Transaction.
The Action Profile is configured with the Transaction Type standard maintenance via SPRO-IMG.
Action Profiles and Actions are configured under SPRO-IMG for CRM "Basic Functions-Actions".
You will need to create/adjust an Action Profile and an Action within this to meet your needs, then Define Conditions for the Action to be triggered.
Refer to SAP Help for more content on this, you can also refer to the Best Practice guides for SAP CRM as they step by step logic for setting up.
Regards
Arden -
Personalised mail form Vs Smart Form
Hi..
Is there any difference between personalised mail forms and smart form...
which is advanced one..? In CRM which one do we use..what are the advantages of using it..?
regards,
sanjanaHI
Sanjana Pernolised mail form is marketing concept used to trigger emails to target groups In campaign execution where you can customize the mail according to some attributes like Birthday wise etc.. when a marketing company wants to sned a automised mail to shoot on birth day's of all the customers
you can achive this by personalised mails , you can attachmthe contents and send mails to customers, personalised mail depends up on
1.URL link2.Subject3. Attchments4.delivery date of the mail.
IMG>CRM>Marketing>personalised mail
where as smart forms are
SAP Smartforms can be used for creating and maintaining forms for mass printing in SAP Systems. The output medium for Smartforms support printer, fax, e-mail, or the Internet (by using the generated XML output).
Smart Forms
Form Printing in the Internet Age
Smart Forms was introduced in SAP Basis Release 4.6C as the tool for creating and maintaining forms within SAP solutions, such as mySAP CRM, mySAP SCM, mySAP SRM, and mySAP Healthcare, and is already used by numerous customers. Smart Forms provides an easy-to-use graphical user interface which enables you to carry out the crucial tasks of creating and adjusting forms without any programming skills.
Key Benefits of Smart Forms
Smart Forms allows you to reduce considerably the implementation costs of SAP solutions since forms can be adjusted in minimum time.
The process of designing the form and creating the form logic is completely supported by the Form Builder with integrated graphical user interfaces for page design, table design and text. Furthermore, the Form Builder provides a tree structure to navigate through your form description and to determine the main processing order. Of course, drag-and-drop as well as copy-and-paste functions are also included.
Reward Points
Venkat -
Hi,
I want to create a simple mail form using portal. The form must not use the HTML "mailto:", cause this requires a mail client to be installed at the customers computer. So I want to use the UTL_SMTP package. I managed to send mails with this package, but the problem is: how do I build my form with lets say 3 fields, so that i can pass the entered values to the SendMail-Funtion? I tried to create a form based on a table, then add new items and delete the table-based-items, but that doesnt work. I cant access the not table-based-items and found the reasons for that in the forums here. Then I tried to do it with a dynamic page, but I didnt succeed in calling my send-mail-function from the dynamic page. How can I do it?
Bye,
Pascal
nullPascal,
You can use something like this:
Create two tables:
1) Table1
(id NUMBER PRIMARY KEY, sender varchar2(100),
recipient varchar2(100) ,message varchar2(3000) ,subject varchar2(200))
2) Table2
(id NUMBER , sender varchar2(100),
recipient varchar2(100) ,message varchar2(3000) ,subject varchar2(200))
Here Table2 & Table1 are identical. You can use only one table if you do not want to maintain the history of the mails sent.
Base your form on "Table1".
Now pass whatever values you want to pass you can base it through this form to the table1(I mean INSERT).
Calling utl_smtp directly from here won't be a good idea because your form will hang unless the mail is sent.
So create a procedure for sending mails:
it should be something like this:
create or replace procedure send_email (sender IN varchar2, recipient IN varchar2,
message IN varchar2, subject IN varchar2)
is
mailhost varchar2(30) := 'your mail host';
mail_conn utl_smtp.connection;
Vhelo utl_smtp.reply;
Vvrfy utl_smtp.reply;
Vmail utl_smtp.reply;
Vrcpt utl_smtp.reply;
Vdata utl_smtp.reply;
Vquit utl_smtp.reply;
Vtemp number;
VMsg varchar2(4000);
begin
VMsg := 'Subject:'| |subject| |chr(10)| |message;
mail_conn := utl_smtp.open_connection(mailhost,25);
Vhelo := utl_smtp.helo(mail_conn, mailhost);
Vvrfy := utl_smtp.vrfy(mail_conn, recipient);
Vmail := utl_smtp.mail(mail_conn, sender);
Vrcpt := utl_smtp.rcpt(mail_conn, recipient);
vdata := utl_smtp.data(mail_conn, VMsg);
Vquit := utl_smtp.quit(mail_conn);
-- Handle the error
end;
create or replace procedure call_send_email
cursor Cur1 is
select * from table1;
is
for vcur1 in cur1
loop
send_email(vcur1.sender, cur1.recipient, vcur1.message, vcur1.subject);
insert into table2 values(vcur1.id,vcur1.sender, vcur.recipient,
vcur1.message, vcur1.subject);
delete from table1 where id = vcur1.id;
End Loop;
commit;
exception
--handle exception
end;
now call this procedure (call_send_mail) from dbms_job
Hope this helps,
Chetan.
Maybe you are looking for
-
Dimension operator of mapping problem
We are using Oracle BI 10g Release 2. We created a mapping like below image. Sometimes that mapping inserts 2 records into a table in source database but it must be 1 record. We have checked from source database to a dimension operator named INREPORT
-
Table of Contents - Title style
Hi there, some issues (for me) when I'm trying to give a paragraph style to the TITLE within a Table of Contents. This is my starting point: Then I select "indice_TOC" for the title style and I "save the style" (replacing previuos style): Then I clos
-
Updation of Refernce field in FBCJ transaction fails?
Hi, I need to update refernece field of FBCJ transaction code with document number. Checked CJ_DOCUMENT badi, can not be used. During save, one of the function module is called, FCJ_SAVE_ALL FM, I am writing code within this, afer FCJ_SAVE because it
-
Will old iPhone be locked when new phone is activated?
As subject, will the old iphone be locked once you have sucessfully activated the new one. If that's the case, what's teh best way to transfer/ delete data from the old phone?
-
Distribution through a web based email account
I don't mind telling you that ADOBE has been the worst learning experience of my life, the worst most unimaginative, uncreative website and instruction process ever. Pathetic. Having said that, note the last line of the "distribute" advice in their h