Marketing permission : consulting number excluded from a call list

Hi,
Sap help mentions "a protocol containing a list of the accounts that are not contained in the call list as a result of the marketing permission check.".
Where can this protocol be checked?
Thanks,
Eli

Hi, Eli.
May be it's a log in tx. SLG1, no?

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Update marketing permission by clicking URL from E-Mail

Hi Experts,
I have a requirement as below.
1. Through programming send an E-mail to the customer with URL.
2. Once customer opens the E-mail and clicks on URL, "E-Mail" Marketing permission should be set automatically in background for that customer.
To be more clear on requirement just take a example below.
when we register at SDN, we will receive a E-mail saying as thank you for registering with SAP ID Service.
To activate your account for SAP Community Network, click the link below.
when we click on the link Account will get activate.
Can anyone help me on this how to achieve this functionality.
Thanks & Regards
Raja

the url in the email should be in the following form
http://abaphost.domain.com:port/sap/bc/bsp/sap/yourbspapp/status.htm?sap-client=clientno&reqno=<requestnumber>
and in status.htm declare a page attribute called reqno with auto check box checked.
now when the user click the link it will call status.htm and in oninitialization you will have the request no. in reqno variable, which you can process and show the relevant info in thepage.
Raja

Creating a contact from the call list. Doable on the iPhone 4????

OK, recent BB convert here, a feature I use on the bb all the time was when some one called me, or I called someone, and they weren't on my contact list, I could highlight their number in the calling list, hit menu and add contact. Type in their name and done, contact created. Can you do something similar on the iPhone 4?

On the Recent Page, click the blue arrow to the right of the number.
Click Create new contact.

Rescheduled call disappears from the call list

Hi Experts,
We are working on CRM 7.0 We are having an issue while trying to reschedule the calls in the Call list.
The rescheduled call disappears from the list and appears after some "X" time.
Say, if the user rescheduled the call for 30 minutes and saves, the call disappears immediately from the list. Users are not able to view the call for some time, even after the rescheduled time. Even log out and log in is also not helping.
Requesting your expert comments on the issue.
Best Regards,
RK.
Edited by: RK on Oct 7, 2010 12:09 PM

What other USB devices are connected to your computer and which USB port are you connecting to.

Can't send an SMS from missed call list

When I go the missed call list and select 'text message' to send an SMS the phone freeze for a couple of seconds and goes back to the home page....

try resetting the phone
If that doesn't work
sync up your phone so everything is backed up and then try restoring the phone
If that doesn't work
Return it to a apple store and see if they can do anything with it

I just changed my number. How do I keep my new number private from unwanted call/texts?

I just changed my number. Is there anything I need to do to make sure unwanted calls/texts do not get my new number?

Hi mbco, I have another suggestion! Do you have access to My VZW? You can set up call and text blocking from unwanted numbers. Use this link for the details http://vz.to/RZXLNr.
Thank you!
EdW_VZW
Follow us on twitter @VZWSupport

Adding caller with name and number from call list to the contact list only inserts the number and not the name

I recently bought a BlackBerry Z10 and moved my cell service to Rogers to take advantage of the name display service offered by Rogers (Fido also offers this service).
Due to the number of calls that I receive from first time clients, I wanted the name display service to help me know who was calling. Evidently it is impossible to add clients to my contact list before they call me so I'm constantly seeing numbers that have no name to help me decide if I want to answer the call.
When I try to add a caller from my call list to my contact list, only the number gets inserted in the new contact. The name needs to be entered manually.
I understand and realize that not all call display formats are the same and that it's virtually impossible to parse the first and last names from the name portion of the caller id.
However, I would like to see BlackBerry add the functionality to insert the name portion of the call entry from the caller list to a "Nickname" entry in the contact list just like it adds the number to a "Home", "Mobile", or "Work" entry in the contact list.
If a user doesn't have a name display service, there would be no change to how their contacts are added because there is no name variable to copy over.
Can someone from BlackBerry please let me know if this feature can be added to BB10 and when it can be added? For me it's an obvious feature that should just work.
I am really enjoying my Z10 but I'm feeling let down that something so logical and helpful is not supported out of the box.
Regards,
Marc

Hey ViciousFerret,
It appears that you are not aware of the fact that both Rogers and Fido offer name AND number display service (although the name display feature is an add-on service) and have been offering it for many years (since 2006). Here is a link to the name display service description of each provider...
http://www.fido.ca/web/content/manageyourcalls/calldisplay&lang=en
http://www.rogers.com/business/on/en/smallbusiness/products/wireless/addons/valuepacks/
As you can see from the link below, Rogers and Fido have been offering this service since 2006.
http://www.businesswire.com/news/home/20060914005951/en/Teams-HP-Rogers-Wireless-Fido-Succeed-North
My BlackBerry Z10 shows both the name and number when someone calls (and the caller is not in my contact list).
All I would like is for the Z10 (and Q10) to support the addition of the name and number from the caller list to my contact list without me having to type the name. As I mentioned in my original post, to avoid the OS having to parse the first name and last name from the name portion of the caller list entry the name could simply be added to the contact list as a "Nickname". If your provider only has number display, nothing would have to be copied from the name variable in the caller list to the contact list.
I find it difficult to believe that BlackBerry would not be aware of this name display service since it's been around since 2006 with both Rogers and Fido.
I hope I have clarified the reasons why I would like to have this feature added to BB10 and how it's surprising that this simple feature is not already a part of the BB10 OS.
Either way, I don't think this is a difficult feature for the BlackBerry team to add. They're just copying a 2nd variable from the caller list to the contact list.
I'm surprised that Rogers hasn't asked BlackBerry to add this feature to their phones. I think it would be a popular feature for those who receive a high number of calls from first time callers.
How can I get this feature request to BlackBerry for their consideration?
Cheers,
Marc

BP_CONFIRM does not triggers the event properly from call list

Hi expert,
We have upgrading CRM 5 to 7.
The issue is. In the IC_AGENT role. When i got to call list and select a call. The corresponding bp is automatically conformed.
But then when i go to Account identification navigation link i can only see the bp confirmed. the vehicle info of the BP are not displayed the view remains the same. normally it displays the vehicle details in the result view.
If i directly search for a BP and conform it all the vehicle detail are displayed in the result views.
It happens only when a BP is automatically conformed by selecting from the call list.
But in both the cases the Method "CL_CRMCMP_B_CUCOBUPA_IMPL->BP_CONFIRM" is triggered ( it is a customer control in CRMCMP_BPIDENT/CuCoBuPa )
the difference i can find is.
if i conform a bp manually from the account identification screen. the CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT is triggered. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" ) which displays the required view.
but when the same BP_CONFIRM is triggered automatically from the call list management view it is not triggering CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" ).
so i can see the difference in the event listeners of the 2 process.
below is the piece of code which triggers the event. it is in the method "CL_CRMCMP_B_CUCOBUPA_IMPL->BP_CONFIRM" d ( it is a customer control in CRMCMP_BPIDENT/CuCoBuPa )
raise event BPConfirmed and/or CPConfirmed
    IF lv_bp_confirm EQ abap_true.
      CLASS cl_crm_ic_services DEFINITION LOAD.
      CREATE OBJECT event.
      event->set_name( if_crm_ic_events_con=>gc_bpconfirmed ).
      event_srv = cl_crm_ic_services=>get_event_srv_instance( ).
      event_srv->raise( event ).
    ENDIF.
Can any one help me how to register the event or trigger the CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT is triggered. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" )
when i click on call list.
thanks in advance
chella.

Hi expert,
We have upgrading CRM 5 to 7.
The issue is. In the IC_AGENT role. When i got to call list and select a call. The corresponding bp is automatically conformed.
But then when i go to Account identification navigation link i can only see the bp confirmed. the vehicle info of the BP are not displayed the view remains the same. normally it displays the vehicle details in the result view.
If i directly search for a BP and conform it all the vehicle detail are displayed in the result views.
It happens only when a BP is automatically conformed by selecting from the call list.
But in both the cases the Method "CL_CRMCMP_B_CUCOBUPA_IMPL->BP_CONFIRM" is triggered ( it is a customer control in CRMCMP_BPIDENT/CuCoBuPa )
the difference i can find is.
if i conform a bp manually from the account identification screen. the CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT is triggered. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" ) which displays the required view.
but when the same BP_CONFIRM is triggered automatically from the call list management view it is not triggering CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" ).
so i can see the difference in the event listeners of the 2 process.
below is the piece of code which triggers the event. it is in the method "CL_CRMCMP_B_CUCOBUPA_IMPL->BP_CONFIRM" d ( it is a customer control in CRMCMP_BPIDENT/CuCoBuPa )
raise event BPConfirmed and/or CPConfirmed
    IF lv_bp_confirm EQ abap_true.
      CLASS cl_crm_ic_services DEFINITION LOAD.
      CREATE OBJECT event.
      event->set_name( if_crm_ic_events_con=>gc_bpconfirmed ).
      event_srv = cl_crm_ic_services=>get_event_srv_instance( ).
      event_srv->raise( event ).
    ENDIF.
Can any one help me how to register the event or trigger the CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT is triggered. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" )
when i click on call list.
thanks in advance
chella.

Call List and Creation of a Complaint as a follow-up document

Hi Experts,
I have a basic question in reference to the Call List Functionality of SAP CRM 7.0. We have to generate a list to measure the satisfaction of our customers. In this cases it is possible that the customer is very unsatisfied with the provided service and wants to open a complaint. Now my question is, if it is possible to open a complaint in the form of a follow-up document of the call list (so that the data of the customer is directly copied from the call list to the complaint - I am talking about data like Business Partner ID, etc.).
Is that possible? What is the customizing I have to do to make this possible? What are the basic steps?
Best Regards
Oliver

Hi Oliver,
Don't know if I understand correctly the question, but if it helps, here's my opinion.
Normally, we create every call of a call list associated with a document... a contact/interaction record.
So, for your scenario, I would try to create 'complaint' as follow-up document of that contact.
Then the agent makes the call and:
- If the customer don't answer or don't want to complaint, just close the contact with the respective reason
- If want to answer and have a complaint, the agent create a follow-up document of complaint type, and fill with the respective information.
Hope that helps you a little more.
Kind regards,
Garcia

Calling list

Why I cannot delete one caller or call from the calling list?
And why I cannot copy and paste anything?

Because Apple hasn't incorporated the ability to do so.
You can use this link to provide Apple your feedback.
http://www.apple.com/feedback/iphone.html

Call List in IC Web Client

Hello All,
I have successfully created a call list and am able to call people from the call list in IC Web Client.
When I click the "Full View" link on the top right corner of the screen, I see a table with the following fields: No, Name, Calling Times, Telephone, Attempts and Call Result.
After selecting the person to call, when I click on Dial button, it takes me to "Interaction Record". I fill the values there and save it successfully. Now when I come to the Call List again, the "Attempts" and "Call Result" columns show '0' and ' ' respectively.
When I have successfully called a person, why is the Attempts column not getting updated and why is the Call Result column empty. Also what values should have ideally gone to the Call Result column.
Your help would be greatly appreciated and rewarded.
Regards,
Khushboo

Hi Carl,
Thanks for your inputs.
To simulate a call:
1.) Configure Contact Center Simulator. (Refer C78 CRM Interaction Center Web Client )
2.) Launch the Contact Center Simulator page
3.) Click on the Information Link under the Telephony head, with information from here you will be able to launch an inbound call to a CIC Agent.
Hope it helps.
Regards,
Khushboo

Automatic Partner Confirmation in Call List Management

Hi guys,
There are two possible ways to deal with Call Lists and the confirmation of accounts that are in this Call List. One is that after selecting the account and ending the call, the account will be removed from the call list. The other is, that the account will not be removed, this is done by call list profile NO_AUTO_PARTNER_CONFIRMATION.
We are using profile NO_AUTO_PARTNER_CONFIRMATION now because it can happen that an employee selects an account from the call list without calling at all. The problem is that even those accounts stay in the list that have been completed, Interaction Record for their planned call gets status completed. This way it is impossible to get an overview of the real status of the call list.
We are looking for a solution to remove the account from the call list once the status is complete.
Looking forward to any hints and help
Thanks
Nicole Lange

Hi Nuno,
it seems like this is going into the right direction! I copied the confirmation profile, selected both fields and assigned it to the role.
I also went to Business Transaction Synchronization > Define Call State Mapping Profile and made the following settings:
1. Call State Mapping: Call State "Complete" and User status "E0003"
2. Alternative Statuses: Call State "Complete" and User status "E0007", alternative Status CANC
3. Status Mapping: User Status "Complete" and Status mapping "completed".
Unfortunately, the system behaviour has not changed. So when I set an Interaction Record to complete and end the call (all is being done manually by the way) the call will not be removed from the call list. Also, the percentage of progress does not change.
When I unflag the field "No-auto completion" all calls will be removed from the list once I selected one. No matter if I set the Interaction Record to complete or not.
I found out that in order to synchronise from transaction to call list an action profile is needed. So I used action profile CALL_LIST_SYNCHRONIZATION and added it to the transaction. However, still the same problem.
Any config that I am missing?
Thanks
Nicole
Edited by: Nicole Patrizia Lange on May 15, 2011 1:49 AM

Call Lists In IC-Web

Hi All,
In CRM_IC , when click on Call Lists on the navigation bar and select the Call from the Call list and go to Identify Account, I dont see the Contact Partners associated with the selected Call.
Can any one help me in displaying the contact partners associated with the call?
Thanks in Advance.
Krish

Thanks for your suggestion.
Our scenario: We create call list from Campaign not through BP call time. However, when i select call from call list and go to identify account, I only see my Sold-Party (Account). I dont see any of the associated Contact Person with that Account in the <i>Result List</i>. But if i try to search for an account in the Identify account, I can see all the assoiciated contact persons. I was wondering, is there any work around to display the contact person information in the identify account tab when we select a Call from Call list?
I appreciate your time and guidance.
Thanks,
Krish

Campaign dates / call list dates

Hi,
What incidence is there on setting some dates in a campaign and others in my call list ?
I know that in the call list, the dates détermine the following :
Completed by : Date or time when call list should be completed by. If the call list is not completed by this date, it is considered overdue or past due.
Stop on : Date or time when processing should end for the call list. If no dates are specified, then the call list can be executed anytime.
Start on : Date or time when processing should begin for the call list. If no dates are specified, then the call list can be executed anytime.
But what if I created my campaign generating my call list on start/end dates that are different from the call list. Is there any repercussion? What do the campaign dates have effect on?
Thanks,
Eli
Edited by: Eli Finn on Mar 1, 2012 5:17 PM

Answer half tested :
If "Start planned" date in campaign creation is entered
=> it automatically sets the same date in the call lists in "start on"
If "End planned" date in campaign creation is entered
=> it automatically sets the same date in the call list in "completed by"
The dates can however still be changed in the call list section afterwards.
If anyone has any input on what other influence Campaign dates can have, would be welcome

Deleting calls list

is it possibile to delete just a single call from the call list?

Sorry but no... currently it's all or none.
http://www.apple.com/feedback/iphone.html

Marketing permission : consulting number excluded from a call list

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