Master warranty

Dear sir,
pls give the usage and functions of Master warranty in equipment , and counter in the creation of T code of BGM1
Thanks & Regards
SM Charles ediwn

Hello Charles,
Follow the process as :
1.Define the characteristics for the counter eg Noofhours with datatype Numeric & UOM as Hrs
2. Go to spro, Plant Maint & CS
                             Master Data in PM & CS
                               Basic settings
                                 Warranties
                                  Define warranty counters
Enter the characteristics NOOFHOURSas warranty counter & check for Default & time depandant
2.1 In the warrenties node, for vendor/Customer warranty check for all the 3 check boxes
3. Go to Tcode BGM1
Enter the descrption for master warranty eg Truck warranty
Select the appropriate warranty type ( customer warranty for CS & vendor warranty for PM)
Enter the service text eg AshokLeyland yearly warranty
Select the row for service text & click on count tab..
Enter the warrany counter value as 365 D & click on save..System will save the master warranty with some number..
Go to equipment master , in warranty tab enter the warranty number & start date..
Now whenever you create a notification/order in the system , you will get an pop up for warranty details of the equipment..
Cheers!

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How to use master warranty in case of excess production

Dear Gurrus !!!
My client company is involved in Electronics products (Refrigerator, TV, Oven, AC etc) manufacturing and sale business. There are hundreds of units produced and sold on daily basis. now i have to make warranty check here in CS module. My requirement is:
When we create Service notification type S9 with IW51 we enter Serial number on create screen. Serial number is linked with equipment, batch and material master. Requirement is when we enter serial number system should tell the warranty status in pop up screen. Warranty of Refrigerator and Compressor are different. Ref 1 year Compr. 3 Years. I have done every thing in system but now im facing two problems only.
1    I used user exit BG000001 and check standard tick for pop up too. A pop up screen appears but there is no warranty
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2    It is not possible for users to enter master warranty and warranty start date in every serial number because there is
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Please give me any idea that how can i take date of sale (601 movement date) as warranty start date and how to enter master warranty in serial numbers automatically. i want to perform these activities automatically.
I am stuck here in warranty check. Please help me in this regard.
Pop up is not a big deal but my major concern is to enter automatically start date and master warranty.
Edited by: moazzamjii on May 6, 2011 2:17 PM

Hi,
I hope you are creating Equipment automatically while doing delivery for the Material with the combination of Material number & Serial Number.
If that is the case, have you tried with the update of equipment warranty data after creation of equipment?
Try this Function module:
'WARRANTY_ASSIGNMENT_RFC'
[Update warranty details|FM or BAPI to update Master warranty and Begin guarantee;
2nd Option:
In Serial Data view of Equipment Master, you can find the Date of Last Goods Movement, that would be the delivery date of that equipment.
Create a Ztransaction to update the warranty details of the equipment. That could be manual or automatic batch job running on daily basis.
Develop a program to call this Function module & try to update that date as Warranty start date.
Decide on Warranty end date based on your company warranty policy & incorporate the same in coding.
Even you can consider the equipments which are created on that particular day based on the field Creation Date.
So other equipments will not get affected.
Regards,
Maheswaran.

BGM: Master Warranty sort field

Hi all,
I have search all over the place in order to know the function of the "Sort Field" in the Master Warranty. If I do have several counters, it stated that I can set priorities of my warranty counters by using free defined sort field.
But how do I use is and where does it reflect then?
I do attached the master warranty in my Equipment via IE02 and where does it display the priorities of my warranty counters?
I also do realize that the counter link AND & OR in master warranty can be use in order to stated that my equipment is still under warranty by line items or overall. This is very useful, however the icon of warranty check status in IE02, is changing from "not valid" icon to "valid" icon once click on warranty details. Something wrong isn't?
Hope all experts can help me on this. Thanks
Regards,
effie7am

Hi,
The sort field does not have any effect on the validity of the warranty.
The master warranty maintenance provides two tabs - services and count. For each service line you can have multiple entries, these are the conditions which may be linked with a AND or OR.
To use a vehicle as an example. If there is a 50,000 KM / 36 month warranty. This can be defined by creating one entry on the initial master warranty services tab. The two counters are added to count tab, the AND condition is selected. Once one of these counters is reached the warranty is expired.
If your vehicle comes with a further warranty (perhaps a 5 year anti-rust extension), you can add this as a second entry on the initial services screen. Now to start with both warranty items are valid, after 36 months the first item becomes invalid. Now item 1 is expired and Item 2 is still valid. At this point the complete warranty is only partially valid (yellow icon).
-Paul

Master Warranty in equipment master resets after PGR

Hi,
My requirement is related a service management/ customer servivce related.
If the equipment at customer site is not working, We create a RMA and process a return delivery. After the PGR the master warranty start date in the equipment master changes back to the 01/01/1900. Is there a setting to control this somewhere? or do i need to use a user exit at the time of PGR to make sure this doesnt happen ?

I am closing this thread, as we are no longer looking to use a master warranty in SAP CRM

Master Warranty in CS

Hi there !
I am new to SAP CS Module. What is Master Warranty and why is it used ? Is this warranty used if there is more than one warranty for an equipment?
Many thanks,
Anagha

Go through various nodes of Master Warranty explained here.
Master Warranty
Also go through this:
Steps to Create Master Warranty
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Hi guys,
I want to know what is master warranty code in PM or PS module. What is the use of this master warranty code in SAP.
Thanks in advance.
Regards,
Bhanu

Hi,
For more information about Master Warranty, Please go through the below link.
http://help.sap.com/saphelp_dimp50/helpdata/EN/94/97c1e99b674d919a063c0654ec6983/content.htm
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Hi All
Is there a function or BAPI I can use to update the master warranty details and start date on the Equipment Master(table EQUI)???
Marius V

I found a solution - A warranty or warranties are assigned to an equipment. The correct function to use is 'WARRANTY_ASSIGNMENT_RFC'. Hope this helps someone out there.
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Error in transaction IE03 " Warranty Start date "

Hi,
When i display a equipment through transaction IE03 , it is giving Error message " Enter a Start date for warranty". when i click on Exit message on the error it is coming out of the screen.
When i displayed the same euipment number in 4.6C its is displaying properly. But when it comes to ECC 6.0 this error is occuring.
Is there any customization need to be done.
I changed one entry in table BGMKOBJ and displayed it is working proper. But there are huge records which I cant change manually in table.

hello
might this thread will help you [Error Message on Equip Master - Warranty end date before warrantyStartdate;
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Warranty Counters Not Displaying in Customer Warranty Check

Dear All
More then two Characterstics for service in warranty master are not displaying in my warranty check when i try to check the warranty for serial numbers.what i have done is
1.Create Characterstics as numeric value.
2.Define warranty counter in customizing.
3.Define new Customer Master warranty and assign these Charaterstics to service.
Only two line items are displayed in my warranty check
Please help
Thank you
Regards
Nomi

Dear All
My warranty counter is time dependent it means that i dont have to use measuring point and measuring document based on the following SAP help :
"There are time-dependent and performance-dependent warranty counters:
The indicator for time-dependence is set in Customizing, then the warranty counter is time-dependent. In this case, you must create a characteristic of the same name, which has a unit of the u201Ctimeu201D dimension, in the class system.
The system can use this to determine from the warranty start date and the value that was stored in the master warranty for this counter, whether the counter check is still valid for the key date."
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Vendor Warranty Claiming Process

Hi Narasimhan,
Can I call you friend?
I am going to proposed vendor warranty solution to my client and I have opened the warranty related fields on equipment creation screen. But now, I am only able to enter vendor warranty dates.
I have also created a master warranty through BGM1 and entered in the equipment master screen.
Please tell me about the following
a) When I assign master warranty number in equipment master then system shows error on entering warranty start date, I can only enter warranty end date. what is the logic behind this? in this case when warranty period is started?
b) If I don't have external service master data / record in MM and I want to test service claiming process via using service short text only. what would be the steps and data should be maintained to do this?
c) Similarly in case of material (when material master data is available), if I want to claim material from my vendor what are steps to be followed and which and where data should be maintained?
d) Please explain the concept of counter here? I must tell you that I am very weak to understand the counter concept in preventive maintenance case too, so please tell me via example that could also be performed on my system.
e) What are the setting and data should be maintained in spro?
f) My requirement is to bring a warranty pop up while creating notification/order/schedule plan, If the equipment using is under warranty,
please also tell me, if there is also required some settings to show a pop up? can we show an error or warning pop up, where is it set?
Please reply for each query in the form of examples that could easily be performed by myself
Regards,

a) I think you have Mixed up the dates. Generally when you assign a Master warranty Number to a piece of equipment or FL, then You enter the " Warranty start date" field. The system will indicate a error if you enter the warranty end date. The warranty end date is calculated based on the warranty start date plus the period entered o the warranty master.
b) Nothing more is required. Just tie the item to the Warranty counter based on business needs.
c) I am not sure what you are referring to here.
D,E) Have a look at [Sap Help|http://help.sap.com/erp2005_ehp_04/helpdata/EN/a4/5cf037f1d6b302e10000009b38f889/frameset.htm] and [Here|http://help.sap.com/erp2005_ehp_04/helpdata/EN/9b/446200454711d189430000e829fbbd/frameset.htm]
F) Nothing special is required,If the The entered Equipment is under warranty a popup will automatically come up listing the same.
Regards
Narasimhan
P.S:For quicker response, Please avoid asking question to a specific user. Please also respect the [Forum Rules|https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement]

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+91-9008874969

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hi
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Many Thanks
Guarav

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