Warranty Popup not coming while creating maintenance order

Dear Experts,
             I have created master warranty for distance covered having unit Mile.
Created counter with same charateristic and unit (ie mile). In the equipment master data entered the master warranty no and start date.
              Now when i am creating the maintenance order , it is not giving me any pop up. i have done necessary customising for dialog box while creating order and notification, but still the dialog box not coming.
             If i am not using any master warranty and giving start and end date of master warranty then it is giving me the dialog box.
Can you please see what is the problem
Regards
Amar

hi
check whether you have defined the counter in the warranty ,and cross check with measuring point for that equipment ,is the same characteristic used.
also in the equipment warranty tab whether Green coloured check is appearing and the details
regards
thyagarajan

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Warranty Popup not coming while creating maintenance order

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