Media Sync - Stopped Working

I haven't updated or installed anything, my phone is 5 days old.
I loaded up some music last night with the Media Sync, worked fine.
- added 4 more podcasts this morning - worked fine
- tried to add some more files at lunch and I get the followoing error:
"The Blackberry Media Sync application is not currently installed. Do you want to download and install this application?"
- I click "Yes"
"The Blackberry Media Sync application failed to initialize"
i've done the following to troubleshoot:
- reinstalled BB Desktop Manager
- reinstalled the Media Sync separately
- verified application is running with admin privs
- verified C:\Users\<My Name\My Pictures\Blackberry exists
- verified registry key is pointing to that folder and it can access it
- Run all windows updates
- rolled back to pre-6.x Desktop Manager.
What would cause it to just stop working from this morning to lunch? 4 hours and my PC was offline that entire time so it's not like it was running automatic updates then.

Similar Messages

Blackberry media sync stopped working

Description:
Stopped working
Problem signature:
Problem Event Name:                        CLR20r3
Problem Signature 01:                       blackberry media sync.exe
Problem Signature 02:                       3.0.0.36
Problem Signature 03:                       4b2ab1b7
Problem Signature 04:                       mscorlib
Problem Signature 05:                       2.0.0.0
Problem Signature 06:                       4a275af7
Problem Signature 07:                       344b
Problem Signature 08:                       15a
Problem Signature 09:                       System.UnauthorizedAccess
OS Version:                                          6.1.7600.2.0.0.256.1
Locale ID:                                             1033
Solved!
Go to Solution.

[30000] (23/06 0:0:43):{1} Current Date: 2010/06/23
[50001] (23/06 0:00:43):{1} (Debug Log Level: 3)
[50001] (23/06 0:00:43):{1} (Event Log Level: -1)
[38017] (23/06 0:00:48):{1} (3.0.0.39)
[38018] (23/06 0:00:48):{1} (0.0.0.0)
[30004] (23/06 0:00:52):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:00:54):{9} (BlackBerry Connect: Started)
[37001] (23/06 0:00:54):{5} Log Cleaning Started.
[30004] (23/06 0:00:56):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:00:56):{7} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:00:56):{7} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:00:56):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:00:56):{7} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:00:56):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:00:56):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{3} (TASK: Service Startup, Duration: 4128)
[30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, Duration: 33)
[30004] (23/06 0:00:56):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:00:56):{3} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:00:56):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:00:56):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, Duration: 296)
[19036] (23/06 0:00:56):{7} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:00:57):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:00:57):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:57):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 914)
[38050] (23/06 0:00:57):{7} (LoadDataSource: Finished)
[30004] (23/06 0:00:57):{7} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:00:57):{7} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:57):{7} (TASK: PictureServiceStartupTask, Duration: 962)
[30004] (23/06 0:00:58):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:00:58):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:58):{3} (TASK: Load_iTunes_Library, Duration: 2480)
[30004] (23/06 0:00:59):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:00:59):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:59):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2929)
[38050] (23/06 0:00:59):{3} (LoadDataSource: Finished)
[30004] (23/06 0:01:02):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:01:02):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:02):{3} (TASK: LoadMusicSourceTask, Duration: 6757)
[38036] (23/06 0:01:06):{9} (310AEB02: Connected)
[50002] (23/06 0:01:06):{9} (BlackBerry Connect: Finished)
[30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, Duration: 330)
[38050] (23/06 0:01:07):{5} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:01:07):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:07):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:07):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:01:08):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:01:08):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:08):{5} (TASK: Load_Picture_Library, Duration: 461)
[30004] (23/06 0:01:08):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:01:08):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:08):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 483)
[38050] (23/06 0:01:08):{5} (LoadDataSource: Finished)
[59999] (23/06 0:01:08):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:01:17):{1} (Debug Log Level: 3)
[50001] (23/06 0:01:17):{1} (Event Log Level: -1)
[38017] (23/06 0:01:22):{1} (3.0.0.39)
[38018] (23/06 0:01:22):{1} (0.0.0.0)
[30004] (23/06 0:01:26):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:01:29):{9} (BlackBerry Connect: Started)
[37001] (23/06 0:01:29):{5} Log Cleaning Started.
[30004] (23/06 0:01:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:01:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:01:30):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{3} (TASK: Service Startup, Duration: 4496)
[30004] (23/06 0:01:30):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:30):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:01:30):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:30):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, Duration: 34)
[30004] (23/06 0:01:30):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:30):{7} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:01:30):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:30):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, Duration: 300)
[19036] (23/06 0:01:31):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:01:31):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:01:31):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:31):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 795)
[38050] (23/06 0:01:31):{3} (LoadDataSource: Finished)
[30004] (23/06 0:01:31):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:01:31):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:31):{3} (TASK: PictureServiceStartupTask, Duration: 843)
[30004] (23/06 0:01:33):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:01:33):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:33):{7} (TASK: Load_iTunes_Library, Duration: 2912)
[30004] (23/06 0:01:34):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:01:34):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:34):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 3508)
[38050] (23/06 0:01:34):{7} (LoadDataSource: Finished)
[30004] (23/06 0:01:39):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:01:39):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:39):{7} (TASK: LoadMusicSourceTask, Duration: 8654)
[38036] (23/06 0:01:43):{9} (310AEB02: Connected)
[50002] (23/06 0:01:44):{9} (BlackBerry Connect: Finished)
[30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, Duration: 310)
[38050] (23/06 0:01:45):{5} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:01:45):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:45):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, Duration: 286)
[30004] (23/06 0:01:46):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:01:46):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:46):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 461)
[38050] (23/06 0:01:46):{5} (LoadDataSource: Finished)
[59999] (23/06 0:01:46):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[30004] (23/06 0:01:46):{7} (TASK: UploadUsageDataTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:49):{3} (TASK: Execute_Sync_Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:51):{C} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:55):{E} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[38052] (23/06 0:01:57):{3} (Autofill: False)
[38052] (23/06 0:01:57):{3} (SelectectedMusicFits: True)
[39008] (23/06 0:01:57):{3} (Available Space: 1082998784)
[50001] (23/06 0:04:58):{1} (Debug Log Level: 3)
[50001] (23/06 0:04:58):{1} (Event Log Level: -1)
[38017] (23/06 0:05:00):{1} (3.0.0.39)
[38018] (23/06 0:05:00):{1} (0.0.0.0)
[30004] (23/06 0:05:01):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:05:03):{8} (BlackBerry Connect: Started)
[37001] (23/06 0:05:03):{5} Log Cleaning Started.
[30004] (23/06 0:05:04):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:05:04):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:05:04):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: Service Startup, Duration: 2797)
[30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:04):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:04):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, Duration: 134)
[30004] (23/06 0:05:04):{9} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:04):{9} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:05:04):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{9} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:04):{9} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, Duration: 217)
[19036] (23/06 0:05:04):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 402)
[38050] (23/06 0:05:04):{3} (LoadDataSource: Finished)
[30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, Duration: 472)
[30004] (23/06 0:05:06):{9} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:06):{9} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:06):{9} (TASK: Load_iTunes_Library, Duration: 1838)
[30004] (23/06 0:05:06):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:06):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:06):{9} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2155)
[38050] (23/06 0:05:06):{9} (LoadDataSource: Finished)
[30004] (23/06 0:05:07):{9} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:05:07):{9} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:07):{9} (TASK: LoadMusicSourceTask, Duration: 3086)
[38036] (23/06 0:05:12):{8} (310AEB02: Connected)
[50002] (23/06 0:05:12):{8} (BlackBerry Connect: Finished)
[30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, Duration: 184)
[38050] (23/06 0:05:15):{5} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:15):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, Duration: 56)
[30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 59)
[38050] (23/06 0:05:15):{5} (LoadDataSource: Finished)
[59999] (23/06 0:05:15):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:05:48):{1} (Debug Log Level: 3)
[50001] (23/06 0:05:48):{1} (Event Log Level: -1)
[38017] (23/06 0:05:50):{1} (3.0.0.39)
[38018] (23/06 0:05:50):{1} (0.0.0.0)
[30004] (23/06 0:05:52):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:05:54):{8} (BlackBerry Connect: Started)
[37001] (23/06 0:05:54):{5} Log Cleaning Started.
[30004] (23/06 0:05:54):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:05:54):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:05:54):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{3} (TASK: Service Startup, Duration: 2868)
[30004] (23/06 0:05:54):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:54):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:05:54):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:54):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, Duration: 33)
[30004] (23/06 0:05:54):{9} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:54):{9} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:05:54):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{9} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:54):{9} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:05:55):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:55):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:55):{3} (TASK: Load_Picture_Library, Duration: 326)
[19036] (23/06 0:05:55):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:05:55):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:55):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:55):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 750)
[38050] (23/06 0:05:55):{3} (LoadDataSource: Finished)
[30004] (23/06 0:05:55):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:05:55):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:55):{3} (TASK: PictureServiceStartupTask, Duration: 796)
[30004] (23/06 0:05:56):{9} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:56):{9} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:56):{9} (TASK: Load_iTunes_Library, Duration: 2004)
[30004] (23/06 0:05:57):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:57):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:57):{9} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2237)
[38050] (23/06 0:05:57):{9} (LoadDataSource: Finished)
[30004] (23/06 0:05:57):{9} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:05:57):{9} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:57):{9} (TASK: LoadMusicSourceTask, Duration: 2738)
[38036] (23/06 0:06:01):{8} (310AEB02: Connected)
[50002] (23/06 0:06:01):{8} (BlackBerry Connect: Finished)
[30004] (23/06 0:06:03):{9} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{9} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:06:04):{9} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{9} (TASK: Reload picture destination, Duration: 420)
[38050] (23/06 0:06:04):{C} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:04):{C} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, Duration: 54)
[30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 59)
[38050] (23/06 0:06:04):{C} (LoadDataSource: Finished)
[59999] (23/06 0:06:04):{C} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:06:17):{1} (Debug Log Level: 3)
[50001] (23/06 0:06:17):{1} (Event Log Level: -1)
[38017] (23/06 0:06:20):{1} (3.0.0.39)
[38018] (23/06 0:06:20):{1} (0.0.0.0)
[30004] (23/06 0:06:21):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:06:24):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:06:24):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: Service Startup, Duration: 2651)
[30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:24):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, Duration: 36)
[30004] (23/06 0:06:24):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:24):{7} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:06:24):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:24):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, Duration: 98)
[50002] (23/06 0:06:24):{9} (BlackBerry Connect: Started)
[37001] (23/06 0:06:24):{5} Log Cleaning Started.
[30004] (23/06 0:06:24):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:24):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[19036] (23/06 0:06:24):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 580)
[38050] (23/06 0:06:24):{3} (LoadDataSource: Finished)
[30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, Duration: 630)
[30004] (23/06 0:06:26):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:06:26):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:26):{7} (TASK: Load_iTunes_Library, Duration: 2097)
[30004] (23/06 0:06:27):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:06:27):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:27):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2579)
[38050] (23/06 0:06:27):{7} (LoadDataSource: Finished)
[30004] (23/06 0:06:27):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:06:27):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:27):{7} (TASK: LoadMusicSourceTask, Duration: 3094)
[38036] (23/06 0:06:31):{9} (310AEB02: Connected)
[50002] (23/06 0:06:31):{9} (BlackBerry Connect: Finished)
[30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, Duration: 314)
[38050] (23/06 0:06:34):{C} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:34):{C} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, Duration: 53)
[30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 57)
[38050] (23/06 0:06:34):{C} (LoadDataSource: Finished)
[59999] (23/06 0:06:34):{C} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:07:34):{1} (Debug Log Level: 3)
[50001] (23/06 0:07:34):{1} (Event Log Level: -1)
[38017] (23/06 0:07:36):{1} (3.0.0.39)
[38018] (23/06 0:07:36):{1} (0.0.0.0)
[30004] (23/06 0:07:37):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:07:40):{8} (BlackBerry Connect: Started)
[37001] (23/06 0:07:40):{5} Log Cleaning Started.
[30004] (23/06 0:07:40):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:07:40):{9} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:07:40):{9} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:07:40):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:07:40):{9} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:07:40):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:07:40):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{3} (TASK: Service Startup, Duration: 2931)
[30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, Duration: 38)
[30004] (23/06 0:07:40):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:07:40):{3} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:07:40):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:07:40):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, Duration: 270)
[19036] (23/06 0:07:41):{9} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:07:41):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:07:41):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:41):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 507)
[38050] (23/06 0:07:41):{9} (LoadDataSource: Finished)
[30004] (23/06 0:07:41):{9} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:07:41):{9} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:41):{9} (TASK: PictureServiceStartupTask, Duration: 556)
[30004] (23/06 0:07:42):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:07:42):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:42):{3} (TASK: Load_iTunes_Library, Duration: 2119)
[30004] (23/06 0:07:43):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:07:43):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:43):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2472)
[38050] (23/06 0:07:43):{3} (LoadDataSource: Finished)
[30004] (23/06 0:07:44):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:07:44):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:44):{3} (TASK: LoadMusicSourceTask, Duration: 3249)
[38036] (23/06 0:07:56):{8} (310AEB02: Connected)
[50002] (23/06 0:07:57):{8} (BlackBerry Connect: Finished)
[30004] (23/06 0:07:59):{9} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:59):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:08:00):{D} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:08:00):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:08:00):{D} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, Duration: 56)
[30004] (23/06 0:08:01):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:08:01):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:08:01):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 492)
[38050] (23/06 0:08:01):{D} (LoadDataSource: Finished)
[59999] (23/06 0:08:01):{D} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:24:39):{1} (Debug Log Level: 3)
[50001] (23/06 0:24:39):{1} (Event Log Level: -1)
[38017] (23/06 0:24:41):{1} (3.0.0.39)
[38018] (23/06 0:24:41):{1} (0.0.0.0)
[30004] (23/06 0:24:42):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:24:45):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:24:45):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: Service Startup, Duration: 2659)
[30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, Duration: 32)
[30004] (23/06 0:24:45):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:24:45):{7} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:24:45):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:24:45):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (23/06 0:24:45):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:24:45):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, Duration: 204)
[19036] (23/06 0:24:45):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 384)
[38050] (23/06 0:24:45):{3} (LoadDataSource: Finished)
[30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, Duration: 536)
[30004] (23/06 0:24:46):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:24:46):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:46):{7} (TASK: Load_iTunes_Library, Duration: 1557)
[50002] (23/06 0:24:47):{B} (BlackBerry Connect: Started)
[37001] (23/06 0:24:47):{5} Log Cleaning Started.
[30004] (23/06 0:24:48):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:24:48):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:48):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 3233)
[38050] (23/06 0:24:48):{7} (LoadDataSource: Finished)
[30004] (23/06 0:24:49):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:24:49):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:49):{7} (TASK: LoadMusicSourceTask, Duration: 3766)
[38036] (23/06 0:24:54):{B} (310AEB02: Connected)
[50002] (23/06 0:24:54):{B} (BlackBerry Connect: Finished)
[30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, Duration: 465)
[38050] (23/06 0:24:57):{5} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:24:57):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, Duration: 49)
[30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 53)
[38050] (23/06 0:24:57):{5} (LoadDataSource: Finished)
[59999] (23/06 0:24:58):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 6:58:33):{1} (Debug Log Level: 3)
[50001] (23/06 6:58:33):{1} (Event Log Level: -1)
[38017] (23/06 6:58:41):{1} (3.0.0.39)
[38018] (23/06 6:58:41):{1} (0.0.0.0)
[30004] (23/06 6:58:44):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[37001] (23/06 6:58:50):{5} Log Cleaning Started.
[30004] (23/06 6:58:51):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 6:58:51):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 6:58:51):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:51):{3} (TASK: Service Startup, Duration: 7902)
[30004] (23/06 6:58:51):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:51):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 6:58:52):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 6:58:52):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 6:58:52):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 6:58:52):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 6:58:52):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:52):{7} (TASK: MusicServiceStartupTask, Duration: 69)
[30004] (23/06 6:58:52):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 6:58:52):{7} (LoadDataSource: Started loading iTunes)
[30004] (23/06 6:58:52):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:52):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 6:58:52):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, Duration: 853)
[19036] (23/06 6:58:53):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 6:58:53):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 6:58:53):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:53):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 1172)
[38050] (23/06 6:58:53):{3} (LoadDataSource: Finished)
[30004] (23/06 6:58:53):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 6:58:53):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:53):{3} (TASK: PictureServiceStartupTask, Duration: 1241)
[30004] (23/06 6:58:54):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 6:58:54):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:54):{7} (TASK: Load_iTunes_Library, Duration: 1999)
[38034] (23/06 6:58:57):{1} (3.0.0.39)
[38017] (23/06 6:58:57):{1} (3.0.0.39)
[38035] (23/06 6:58:57):{1} (Version does not require an update, or no update available.)
[38016] (23/06 6:58:57):{1}
[30004] (23/06 6:58:59):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 6:58:59):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:59):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 7127)
[38050] (23/06 6:58:59):{7} (LoadDataSource: Finished)
[30004] (23/06 6:59:01):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 6:59:01):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:01):{7} (TASK: LoadMusicSourceTask, Duration: 9407)
[30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CheckForUpdate())
[30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, Duration: 6)
[38034] (23/06 6:59:05):{3} (3.0.0.39)
[38017] (23/06 6:59:05):{3} (3.0.0.39)
[38035] (23/06 6:59:05):{3} (Version does not require an update, or no update available.)
[38016] (23/06 6:59:05):{3}
[30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, Duration: 691)
[38036] (23/06 7:02:29):{8} (310AEB02: Attached)
[50002] (23/06 7:02:29):{B} (BlackBerry Connect: Started)
[38036] (23/06 7:02:39):{B} (310AEB02: Connected)
[50002] (23/06 7:02:40):{B} (BlackBerry Connect: Finished)
[30004] (23/06 7:02:46):{3} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 7:02:46):{D} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 7:02:46):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 7:02:46):{D} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 7:02:46):{D} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 7:02:47):{3} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 7:02:47):{3} (TASK: Reload picture des

I have been using CS6 for two years without incident. Suddenly the Media Encoder stops working, showing APPCRASH and displaying error message about WatchFolder.dll - I tried uninstalling and re-installing to no avail - can anyone help

I have been using CS6 for two years without incident. Suddenly the Media Encoder stops working, showing APPCRASH and displaying error message about WatchFolder.dll - I tried uninstalling and re-installing to no avail - can anyone help?

Hi Mylenium,
Thanks for your response.
Here is the error information showing up:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Media Encoder.exe
Application Version: 6.0.0.382
Application Timestamp: 4f62fcf1
Fault Module Name: WatchFolder.dll
Fault Module Version: 6.0.0.382
Fault Module Timestamp: 4f62f37f
Exception Code: c0000005
Exception Offset: 0000000000007899
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 9a62
Additional Information 2: 9a620826d8ae4a2fa8b984b39290a503
Additional Information 3: 1fb3
Additional Information 4: 1fb304eee594288faeefbf1271b70d37
I am using a PC Windows 7

Creative cloud sync - Stops working until update.

I am about the closest thing to an IT administrator we have at a small newspaper that has recently transitioned to Creative Cloud for our production and file sync. While much of our experience has been good we have had some weird problems that make it fairly hard to rely on the file syncing feature of CC. Primarily, recently adobe issued an update to Creative Cloud (Which they do a lot!) that required us to update before it would work again. The notification for this update came in as an icon blip in the menu bar on our mac systems and the system tray (which hides most icons) on the Windows system. As a result only one of our artist updated right away, and the rest ignored/didn't see it. The problem was file syncing stopped working until the clients updated. The end result was that people's artwork wasn't syncing and about a whole days worth of work was delayed until someone figured out that things were breaking and alerted me. So my complaint/suggestion is this:
If you issue an update:
Allow the old versions to keep working until the update is installed.
If the update is important enough to require updating, notify at least the CC Team Administrators in an obvious way (email is a great way, since you already don't mind emailing us about other stuff)
Also why you are at it if you could ad a "Sync Now" button that would be appreciated.
It is a little frustrating to be chewed out over something that you were not aware of over the weekend. Especially since CC is marketed as the backbone of the Adobe system. I know that many of our artist should have paid attention to the icons, but their job is to design their work and get on with it not to be system administrators. They can't all be verifying updates and checking if CC is working all the time. Especially since a traditional server set up wouldn't have this issue (though the cost of setting it up is obnoxious).
To the community: Have any of you experienced and issue like this before? If so how is the best way to solve this issue in the future. Do I just need to insist that everyone always checks for updates? The problem is compounded by the fact that I am part-time/freelance and thus can't babysit many of our artist.

You have to provide system info and other details like what program(s) you actually mean. There are no technical reasons that should affect the apps just by disconnecting your computer...
Mylenium

Media Encoder stopped working: Software is not even opening [CS6]

Hi!
I'm using the Student version of CS6 and for some reason Media Encoder stopped working.
Every time I open it up, e.g. by opening the Stand alone version or adding a project to the queue, the splash screen shows up but Windows (7) shows an error.
Windows is trying to fix the problem but can find a solution.
Surprisingly I have no problems on another user account.
I hope someone is able help me...
(And sorry for the bad English)

Please try holding Ctrl + Shift keys while you are launching AME CS6. This will clear the preferences info which may have been corrupted somehow.

Windows media player stop working after upgraded from firefox 6.02 to Firefox 7.01 yesterday.

windows media player stop working after upgraded from Firefox 6.02 to Firefox 7.01 yesterday.
the plugin for win media player is already installed and working fine in FF 6.02 before upgrade. i have Google this issue without any result so far. so i reinstalled the old version 6.02, until fix is found.
anyone has the similar issue with Firefox 7.01 in Win 7 32 bit ?

The issue was not with FF 7.01. VLC player version 1.11.1 is conflicting with windows media player when FF 7.01 tries to play media files! Which was not happening before in FF 6.02.
VLC and plugin media player need to be uninstalled first, then uninstalled FF 6.02. Install FF 7.01 and then win plugin media player again.
Test media player at www.vdat.com/techsupport/windowstest.asp

ITunes sync stopped working with my iPhone 5 and Outlook on Windows 7. Error states in part "because the sync server failed to sync the iphone"

I have an iPhone 5 running iOS 7.1.2. I am using iTunes version 11.2.2.3 on Windows 7. After updating to the new version of iTunes I am currently using, the snyc between my Outlook calendar and phone stopped working. I get the error "iTunes could not sync the calendars to the phone xxxxx because the sync server failed to sync the iphone" I followed the instructions here - Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - to no avail, with the exception of not re-installing Outlook. Not an option on my corporate computer. When I run the Sync test, it says it passes -
Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)
LENOVO 4384AJ9
iTunes 11.2.2.3
QuickTime 7.7.5
FairPlay 2.6.12
Apple Application Support 3.0.3
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number xxxxxxxxxxx
Current user is not an administrator.
The current local date and time is 2014-07-09 21:39:02.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.2.2.3 is currently running.
iTunesHelper 11.2.2.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Device Sync Tests ****
Sync tests completed successfully.
Any ideas?

Try this
To resolve this issue, follow the steps in iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. See iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets for more information.

Adobe Media Encoder stopped working in this project, works in others

Adobe Media Encoder just stopped working in my current project (in PPRO CS3). I'd output several MPEG2-DVD and Windows Media Files. Then I went to make one more MPEG2-DVD file, and when I clicked OK in AME, nothing happened. It should open a window to select where I want to put the file, and a few more options. No crash, no freeze, no error messages..and no output.
None of the AME formats work (WMF, Quicktime, etc). But other exports do work. I made my MPEG2-DVD file using Export to Encore.
I opened another project I'm working on, and AME does work in that project.
Back to my current project, and it still doesn't work.
I've rebooted, and uninstalled-reinstalled PP CS3.
Anyone fixed this? Thanks!

After some more playing, I discovered that the other sequences in this project do still export using AME. So I made a new sequence, copied all the media from the problem sequence into the new one, and it exports OK. I lose fairly extensive Encore chapter marking, but that's a minor problem. No way to "cut and paste" chapter markers, I don't suppose?
For curiosity value, if I make a duplicate of the problem sequence, all the media in the duplicate sequence has a red bar (unrendered) except for the parts that have already been rendered, which have a green bar. This is straight transferred DVCam media and shouldn't need rendering. If I add some new video to the sequence, it gets a red bar too. Bizarre. Oh, and it won't export.
I tried a few other tricks with the original problem sequence: delete all media, and replace with one new short clip; delete the chapter markers; shorten the work area bar to just a few seconds and try to export "work area only"; turn off tracks; deselect either audio or video in AME... nothing worked to make this sequence export.
I also tried making a whole new project, and importing this one into it. Nothing changes - the problem sequence still wont' export, a copy of it leaves all media "unrendered..." exact same trouble as the original project. But it was while playing with this new project that I discovered that my other sequences did export, leading me back to the original project. That should have been the first or second thing I checked. Brain-dead Sunday.
Conclusion: something corrupt in the sequence, but darned if I can figure out what. Not the media. Not the chapter markers. There's code in the sequence itself, and I guess that must be it.
Enough time wated on this project. Thanks, all!
Gary

After upgrade to iphone OS 4.0 (and then 4.1) correct sync stop working

After upgrade to iphone OS 4.0 (and then 4.1) synchronization of calendar, contacts, bookmarks of safari STOP working. For example I check checkbox "synchronize calendar" and press "apply". Then iTunes DELETE check in the checkbox ("synchronize calendar") and start synchronization of all other info but not calendar. The same situation with contacts, bookmarks, Mail.
How is this problem resolved? Thanks in advance.

It's OK--no worries! Mail accounts sync differently (I'm a MobileMe user) so knowing the mail account type is important.
First, repair your permissions. You can do this by opening the Disk Utility (Applications to Utilities to Disk Utility), selecting your hard drive and then clicking "Repair Permissions."
Than, rest the iPhone by holding down the "Home" and "Power" buttons through the home screen until the apple appears. Then let it come back to your home screen.
OK, second, I looked up the iOS 4 Manual. Double check your phone settings. Under the "Setting" button, select "Mail, Contacts and Calendars." Select the accounts on your phone and make sure the syncing for the items you want to sync is turned on.
I know you've done this, but try it step by step in case something was left out:
From the manual . . .
Set up iTunes syncing:
1 Connect iPhone to your computer, and open iTunes.
2 In iTunes, select iPhone in the sidebar.
3 Configure the sync settings in each of the settings panes.
See the following section for descriptions of the panes.
4 Click Apply in the lower-right corner of the screen.
By default, “Open iTunes when this iPhone is connected” is selected.
iPhone Settings Panes in iTunes
The following sections provide an overview of each of the iPhone settings panes.
For more information, open iTunes and choose Help > iTunes Help.
Summary Pane
Select “Open iTunes when this iPhone is connected” to have iTunes open and sync iPhone automatically whenever you connect it to your computer. Deselect this option if you want to sync only by clicking the Sync button in iTunes. For more information, see “Automatic iTunes Syncing” on page 58.
Select “Sync only checked songs and videos” if you want iTunes to skip unchecked items in your iTunes library when syncing.
Select “Prefer standard definition videos” if you want iTunes to sync standard definition instead of high definition videos (iPhone 4 only).
Info Pane
The Info pane lets you configure the sync settings for your contacts, calendars, email accounts, and web browser.
Contacts
Sync contacts with applications such as Mac OS X Address Book, Yahoo! Address Book, and Google Contacts on a Mac, or with Yahoo! Address Book, Google Contacts, Windows Address Book (Outlook Express), Windows Contacts (Vista and Windows 7), or Microsoft Outlook 2003, 2007, or 2010 on a PC. (On a Mac, you can sync contacts with multiple applications. On a PC, you can sync contacts with one application at a time.)
If you sync with Yahoo! Address Book, you only need to click Configure to enter your new login information when you change your Yahoo! ID or password after you’ve set up syncing.
Calendars
Sync calendars from applications such as iCal on a Mac, or from Microsoft Outlook 2003, 2007, or 2010 on a PC. (On a Mac, you can sync calendars with multiple applications. On a PC, you can sync calendars with only one application at a time.)
Mail Accounts
Sync email account settings from Mail on a Mac, and from Microsoft Outlook 2003, 2007, or 2010 or Outlook Express on a PC. Account settings are transferred only from your computer to iPhone. Changes you make to an email account on iPhone don’t affect the account on your computer.
Note: The password for your Yahoo! email account isn’t saved on your computer, so it can’t be synced and must be entered on iPhone. In Settings, choose “Mail, Contacts, Calendars,” tap your Yahoo! account, and enter the password.
Web Browser
You can sync bookmarks on iPhone with Safari on a Mac, or with Safari or Microsoft Internet Explorer on a PC.
Notes
Sync notes in the Notes application on iPhone with notes in Mail on a Mac or with Microsoft Outlook 2003, 2007, or 2010 on a PC.
Advanced
These options let you replace the information on iPhone with the information on your computer during the next sync.
When you plugged the iPhone into the new macbook (figuring you had the iPhone first and then got the macbook), you should have received a message saying that your iPhone was currently syncing to another itunes library and do you want to sync it to this one. Did you get that message and did you click "yes?"
Hang in there, you'll get it. My two gmail accounts are syncing OK. I don't use google calendar or sync contacts to those accounts.
Sharon

Media Encoder stop working

My Media Encoder 4.0.0.0 stop working and the details about this interruption are below.
Please, what I have to do to fix it?
Thanks
Wanderly
Assinatura do problema:
Nome do Evento de Problema: APPCRASH (Event)
Nome do Aplicativo: Adobe Media Encoder.exe
Versão do Aplicativo: 4.0.0.0
Carimbo de Data/Hora do Aplicativo: 48b3250d (Stamp and date)
Nome do Módulo de Falhas: WatchFolder.dll (Module)
Versão do Módulo de Falhas: 0.0.0.0
Carimbo de Data/Hora do Módulo de Falhas: 48b32139 (Stamp and date)
Código de Exceção: c0000005 (Exception code)
Deslocamento de Exceção: 00008a83 Exception range)
Versão do sistema operacional: 6.1.7601.2.1.0.256.48 (Operational System)
Identificação da Localidade: 1046 (Local identification)
Informações Adicionais 1: 0a9e ( Additional data)
Informações Adicionais 2: 0a9e372d3b4ad19135b953a78882e789   ( Additional data)
Informações Adicionais 3: 0a9e   ( Additional data)
Informações Adicionais 4: 0a9e372d3b4ad19135b953a78882e789   ( Additional data)

What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

When syncing, stops working?

I just added a certain file to a library, and I even tried to delete it. It just says it stops working once it starts to sync. There's no more information I think I need to give, because it gives me no information like a certain error.
Thank you for the help!

yes shirley i did, it turned out that one of my photos was a snapshot of what was on my iphone at the time and it had been named xxxxx.png, i think the fact it was .png was the reason, anyway i deleted it from phone and computer and i,ve had no problem since.

Itunes sync stopped working a while back

Itunes Sync with my iphone stopped working properly ever since I upgraded to my IPHONE5... way back. At the time I had to do the steps below in order to get all my music to sync over.
Backup and then Restore to factory settings
restore my phone from the backup
This process takes forever in my case because I have many apps and about 2000 songs
There had to be a less painful method. Seems the problem is rooted in the fact that Itunes thinks there are songs on the Iphone when they actually are not.
The next time I had to go through this I came up with the method below... a little more involved but at least it took about 2hours compared to 8hours due to the time taken to reload my apps.
Uncheck the sync music in the Itunes summary. (also uncheck the sync books, and sync photos - upload your photos to the cloud first)
Wait for the audio files stored in the summary bar to go down to zero. If it doesn't quite make it and if you still have songs on the phone delete manually.
Start Itunes match on my phone (in case the number of songs to manually delete is overwhelming)
reboot my phone
Stop Itunes match on the phone
Reboot my phone (all this in an effort to make sure ITUNES realizes there are no songs left on my phone)
If there are any songs, books or movies on my phone the delete manually shouldn't be too many at this point.. in my case less than 100 songs.
Delete audio books, movies, and photos
Reboot my mac/pc
Reboot my phone (one more time to make sure)
At this point your phone should be clean
Itunes should agree and indicate in the summary bar that no songs, books, music videos, and photos are on the phone.
Uncheck automatically sync in the summary
Uncheck sync over wifi
Be sure itunes match on the phone is off
reboot the phone
reboot the mac/pc
start Itunes
plug your phone into the mac/pc
select sync with books (if any)
If that goes well, after your books are synced then...
Select sync music and music videos in the summary tab
this should go well....
sync your photos... I personally decided to leave them in the cloud
never sync your phone with your itunes again... lol.. otherwise you have to go through this whole process again.
now with my IPHONE 6plus... my itunes library just on it's own started gettiing messed up even though I just plugged the phone into my mac without syncing.
Soo.... reluctantly I will have to go through this process again.
By the way,... if it doesn't work... you're looking at the first method I described which involved the restore of the phone.
In either case... never auto or wifi sync your phone again with Itunes...Unless they someday decide to address this issue.

I don't know why it would not be there, so thescreenshot I inserted will probably not be of much use. However, this is what it looks like on my computer (see inserted image) .
As far as the location of the folder and file, the following is precisely where it is located:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
Just now, when looking for it on my computer, I initially made the mistake of not looking for or going to the "common files" folder. Do you have this folder and did you look in it if so?
This probably will be of no help to you, but I hope that it will.

My itunes sync stopped working when I got the new iphone. How to fix it?

My Iphone 4 worked great. It synced with my itunes perfectly. I;d buy a song on my computer and moments later it would also show up on my iphone. I thought I configured all the boxes correctly when I got the new iphone but now the wifi sync feature seems to have stopped working. I went back and checked and it appears all the right boxes are checked but still no sync. When I go to wifi sync in settings it says it has to be plugged in, locked and the home comuter available. I tried that and it still wont wifi sync. Not sure what I am doing wrong. Help please.

Stopped working as in it's totally unresponsive?
Try restarting. Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPad. To turn iPad back on, press and hold the Sleep/Wake until the Apple logo appears.

PHD Sync stopped working - "SyncSet name in use"

I've started using PHD successfully yesterday and today it stopped working. The tool bar control says that the "Home Never Synced"
Any suggestion on how to get it to start the sync process again?
Here is my log file:
1:: [10/10/29 10:51:32.143] _incomingIPC: caught exception +[SSyncSet_PHD createPHDSyncSetForLocalPath:remoteHomeSpec:mountSuffixPath:name:] (SyncSet-PHD.m:44): "THROW(SyncSet name in use.)"
1:: [10/10/29 10:51:32.185] Scheduling next sync of "HomeSync_Mirror" at 2010-10-29 11:11:32 -0600
0:: [10/10/29 10:56:48.905] +[SSyncSet_PHD createPHDSyncSetForLocalPath:remoteHomeSpec:mountSuffixPath:name:]: A SyncSet with the name "HomeSync_Mirror" already exists.
0:: [10/10/29 10:56:48.905] EXCEPTION: SyncSet name in use. <+[SSyncSet_PHD createPHDSyncSetForLocalPath:remoteHomeSpec:mountSuffixPath:name:] (SyncSet-PHD.m:44): "THROW(SyncSet name in use.)">
0:: [10/10/29 10:56:48.905] BACKTRACE: {
0:: [10/10/29 10:56:48.905] ? | 0x1000d0d41
0:: [10/10/29 10:56:48.905] ? | 0x10008f3cf
0:: [10/10/29 10:56:48.905] ? | 0x7fff86a1dd2c
0:: [10/10/29 10:56:48.905] ? | 0x7fff86a1dbfd
0:: [10/10/29 10:56:48.905] ? | 0x7fff86a39a11
0:: [10/10/29 10:56:48.905] ? | 0x10000f96d
0:: [10/10/29 10:56:48.905] ? | 0x7fff8614963b
0:: [10/10/29 10:56:48.905] ? | 0x7fff869e5e91
0:: [10/10/29 10:56:48.905] ? | 0x7fff869e4089
0:: [10/10/29 10:56:48.905] ? | 0x7fff869e384f
0:: [10/10/29 10:56:48.905] ? | 0x7fff869e35d6
0:: [10/10/29 10:56:48.905] ? | 0x1000031a9
0:: [10/10/29 10:56:48.905] ? | 0x10007f4e0
0:: [10/10/29 10:56:48.905] ? | 0x2
0:: [10/10/29 10:56:48.905] }
1:: [10/10/29 10:56:48.905] _incomingIPC: caught exception +[SSyncSet_PHD createPHDSyncSetForLocalPath:remoteHomeSpec:mountSuffixPath:name:] (SyncSet-PHD.m:44): "THROW(SyncSet name in use.)"
1:: [10/10/29 10:56:48.949] Scheduling next sync of "HomeSync_Mirror" at 2010-10-29 11:16:48 -0600

I am having the same problem. I tried deleting ~/.FileSync and ~/Library/FileSync and all the temp file on both the client and the server but am still not able to sync. I would love not to start from a fresh profile if there is a solution.

Calendar sync stopped working: "Unable to process organizer data"

I'm trying to help a consulting client whose Blackberry Q10 stopped synchronizing calendar data 5 days ago. It looks like that's the only thing he synchronizes with his desktop. I've tried looking up answers, but I've found very little information about this problem, and the few suggestions I found have not worked.
Phone: Blackberry Q10
Model#: SQN100-2
Software Release: 10.1.0.4189
Blackberry Link Release: 1.2.1.31
Symptoms: After clicking on the Sync Contacts/Calendar button, Blackberry Link sits for a very long time on the "Syncing your contacts and calendar appointments. Do not disconnect your device." screen, with sporadic activity on the progress meter, before being returned to the Sync Contacts and Calendar Appointments screen. In the lower left, a warning message "Sync was unsuccessful" is displayed. When I click the Show Recent Activity link under that, a Recent Activity screen that repeats "Sync was unsuccessful" along with a second message, "Unable to process organizer data" appears.
Is there a way to resolve this short of restoring the phone to factory defaults? The calendar data on my client's phone has now gone 5 days without being synced, and he doesn't want to lose the latest changes.

HipsterZ10, I didn't mean to suggest that you aren't entitled to gripe, only that doing so in response to a post on a community support forum isn't particularly useful. (Do BlackBerry support teams even monitor this forum?)
You sound like someone who knows his way around BlackBerry very well, and I would love to do some brainstorming with you if you're so inclined. I have nowhere near as much BlackBerry experience as you have, but I have worked in many areas of computing support for over 25 years. I'd like to think that between the two of us - plus anyone else who can chime in with something constructive - we can come up with something that helps us all out,.
With that in mind:
You've tried uninstalling and reinstalling without success. Did you just uninstall and reinstall the latest version of BlackBerry Link, or did you try uninstalling the latest version and going back to one that used to work? (Or did you try upgrading because the previous version stopped working?)
Did you try any direct edits to the Registry to clean out any BlackBerry settings that the uninstall program might've left behind? Uninstallers are often not kept up to date as software developers make changes to software, so they often leave digital detritus in the Registry. This usually has no effect on anything else, but can prevent software that was uninstalled from working properly when it's reinstalled.
You also mention that you've tried a lot of settings changes. Would you please share with us the settings changes that you made?
I know from other companies' devices that updates to the Windows software is sometimes accompanied by firmware or programming changes on the device. Does anyone know if that's the case for BlackBerry Link updates? If it is, then simply uninstalling BlackBerry Link may not be enough.
Have you been unable to sync only the calendar, or your contacts as well? (I don't know what else BlackBerry Link can synchronize.) My client has only been trying to sync his calendar. If the problem is confined to calendar sync, is there maybe a cleanup procedure that needs to be run on the device or on the Windows side to clean up old appointments every now and then? I know of other products that will fail to sync their calendars if there's too much old data.
Finally, does BlackBerry Link just sync the BlackBerry device with itself, or does it sync it with Outlook? That wasn't clear to me the last time I was in my client's office; he uses Outlook 2003, but I wasn't certain if BlackBerry Link was connected with it in any way. Come to think of it, my client also uses Windows XP, which does not come with the .NET framework by default. Some commercial software depends on particular versions of the .NET framework, and I've seen situations in which Microsoft updates to the .NET framework breaks 3rd party software. Does BlackBerry require .NET, and, if so, does it try to install the version it needs? To sum these things up, we could be looking at lack of support for older versions of Windows, Outlook or the .NET Framework.
Those are some ideas; let's see if we can narrow down the list. I should be back at my client's office on Monday, but if anyone else has time to try any of this today, kindly post what you discover here.

Media Sync - Stopped Working

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