Meeting place issue- no audio- intermittent issue

Hi Friends,
I have a weird issue in my meeting place setup,
version=8.x, running in UCS, and it is Hardware Media Server(Audio Blades)
The issue is meeting goes to silent mode(No audio) all of sudden and it will automatically recover in 2 or 3 minutes.
During the silent time, nobody will be able to hear anything, complete silence.
My setup is like this
Internal:- IP phone--> CUCM--> Meeting place with HMS(Hardware Media Server)
External: Office--> PSTN cloud--> voice gateway(PRI terminated) with DSP's--> CUCM--> Meeting place with HMS(Hardware Media Server)
Please let me know anybody faced similar issue or any suggestions to go forward.
Regards,
Sanadh

Hi Vinay,
Accessing or playback of recordings requires a Web Scheduling server to manage and convert the recording from the Application server. This is not possible with just an applicaiton server alone.
Thanks,
Derek Johnson
Conferencing TAC

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http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_8.0_--_Changing_System_Administrator_Passwords_for_Cisco_Unified_MeetingPlace
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Take a look at http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_8.0_--_Integrating_Cisco_Unified_MeetingPlace_with_Cisco_WebEx
That has all the information I used to eventually get the MP WebEx integration to work for us.
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@Radim Mutina.
Yes, like I said before, must read carefully the guidance (docwiki.cisco.com)
If You don't read carefully guidance, it's look similar only 1 word different
I face this problem almost 3 days and I almost gave up, want to open TAC
But, finally I found a needle in a stack of hay
Thank You, for rate Me up

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Hi Thomas,
Is this a new deployment or a production environment?
What exact version for MeetingPlace 8.5 do you have?
Was recording working before and just stopped, or it never worked?
Can you attach the screen shot of "MeetingPlace Administration Center > Cisco WebEx Configuration > Cisco WebEx Site Configuration"?
Can you attach the screen shot of your "WebEx Site Administration > Manage Site > Site Settings > View Cisco Unified MeetingPlace Integration Settings page" page?
How recording works:
When you start a meeting in WebEx, and participants join audio on MeetingPlace, and you click Record button, WebEx dials in to MeetingPlace using the "NBR Dial-out Number" configured in "WebEx Site Administration > Manage Site > Site Settings > View Cisco Unified MeetingPlace Integration Settings page" and joins the meeting with recording user credentials automatically generated by the system and initiates recording of the audio portion of the meeting. Audio and web recording are afterwards mixed in the cloud and available for playback.
Issues seen with recording:
1. "NBR Dial-out Number" is wrong (wrong Access number is provided when Cisco WebEx Site Configuration was configured).
2. DTMF digits weren't passed properly to MeetingPlace when WebEx dialed in to MeetingPlace to join the meeting and start the recording. However, in those case you would probably hear MeetingPlace prompts in the recording and not silence.
3. Recording wasn't triggered properly in WebEx and needs investigation (investigation with WebEx support)
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Keep in mind that from MP8.0 to MP8.5, you are transitioning via migration and not via upgrade. This will require taking migration files from MP8.0 server, performing a firmware update, doing a clean installation of MP8.5 and then restoring from migration files.
In order to obtain MP8.5 installation DVD, you have to purchase the MP8.5 upgrade that is usually included in UCSS/ESW contract. If that expired, you will have to consult with your Cisco Account Team on what is the best way to proceed.
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Here are some useful documents about this:
INSTALLATION instructions:
http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/8_5/english/administration/inst_order.html
MIGRATION instructions:
http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/8_5/english/administration/upgrading_software.html
I hope this will help you.
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I am very new to Meeting Place system. Here we have version 8.0 and i am facing below issue.
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Hi Hari,
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http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_8.5_--_Hardware_Requirements#Cisco_WebEx_Node_Requirements
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Dear Team,
I have tried to reset mpxadmin password using root on server so that i can login into webinterface for Meeting Place administration but its not working thrugh server web browser and system browser. i have followed below link to reset the mpxadmin.
http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_8.0_--_Changing_System_Administrator_Passwords_for_Cisco_Unified_MeetingPlace
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Hello,
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hillr wrote:
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