Membership Trial

How do I cancel my 30 day creative cloud membership trial?
The 30-days has expired and I've decided not to purchase the software because it's much too advanced for my simple needs as a teacher. I've uninstalled the programs but everytime I go to open or create a PDF, the "Creative Cloud Membership" box pops up. It only gives me two options: buy now or license this software. Before the trial, I was able to create and read PDF files, and now I'm unable to do either. I simply want to revert back to my settings and usability BEFORE the trial. Can somebody please help me with this?

Hi HappyTeacher,
It sounds like you might still have Adobe Acrobat installed. You'll want to uninstall all of the programs associated with Creative Cloud. You might need to install Adobe Reader to read PDF's once you finish.
To uninstall:
Control Panel > Programs & Features (Windows 7)
Control Panel > Add/Remove Programs (XP)
Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
For Reader
http://get.adobe.com/reader/
-Dave

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Membership/Trial Programs

Hi,
I bought a student membership which should have given me Photoshop CC and Lightroom, but after installing these programs it says I only have a 30 day trial... When my whole intention of doing a membership was to own the programs. Is the membership just for if you already own the programs? Will I still be able to use the programs even after 30 days?
Thanks!

If you paid for the subscription you should not be in trial mode. Make sure you have signed in. See the following if the problem continues.
Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Sign in, activation, or connection errors | CS5.5 and later
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Payed membership trial mode

I have a purchased membership , the photography type and I have some problems. I have the software installed on 2 computers: a Mac and a PC. The license allows me to use those softwares : Lightroom, Photoshop and Bridge on 2 computers. The problem is :
since I installed software (creative Cloud and the 3 one , Photoshop, Lightroom and Bridge , even if I log in correctly it shows my software is in trial mode. Worse than this now is the last day on PC. As I said everything is all right on MAc the problem is PC only. What should I do?

Obliomov to resolve the connection error preventing your membership from being validated please see Sign in, activation, or connection errors | CS5.5 and later.

Cancel free membership

how do I cancel a free membership/trial membership

There is no specific secret handshake. Simply sign out and uninstall the software.
Mylenium

.Mac account bandwidth

I am using the 60 day free trial and have created a website that takes forever to view. Will the bandwith expand if I subscribe to a full version of .Mac?
Thanks.

Hi Noles,
I cannot find anything specific with regard to actual data transfer limits for trial .Mac memberships, but the ratio for a full membership is 1 GB of storage and up to 10 GB of data transfer per month. (basic membership)
Trial memberships are given 50 MB of storage. If the ratio is the same, one may assume a data transfer rate of around 500 MB per month.
It seems, however, that you may be confusing bandwidth with page-load speeds. The two are not one and the same; the speed at which your pages load for visitors is influenced/determined by the size and format of the individual elements on your page(s). Increasing your bandwidth will not directly increase the speed at which your pages load for viewers. It only increases the amount of data per month that can be transferred from the .Mac server for your account.
.Mac servers are somewhat slower compared to remote servers. iWeb also makes liberal use of png files which result in heavier pages and slower loading speeds.

I just finished the 30 day trial and bought the monthly student membership but my programs are not updating and it still wont let me use them. How do I fix this?

Hi there,
I just finished with my 30 day trial and then purchased the monthly student membership. My payment went through but I am still not able to open my apps for creative cloud. I really need this fixed as I am in the middle of doing a school project. If anyone can help that would be great!
Thank you,
Kayla

Hi Kayla, Kindly try to sign out and sigin back in to Creative Cloud. Please follow the below mentioned link for more info and troubleshooting further.
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Thanks,
Atul Saini

I am trying to INSTALL the free trials of AI and PS when I click on the link to install it goes to another page says installing but nothing is happening. I have the FREE TRIAL Creative Cloud Membership.

I am trying to INSTALL the free trials of AI and PS when I click on the link to install it goes to another page says installing but nothing is happening. I have the FREE TRIAL Creative Cloud Membership.
I am getting very frustrated with this. When I try to install the Creative Cloud thing it asks me to pay even though it says try for free.

Hi Mirrormonolith,
Please try the following steps assuming its a MAC:
1) Open Activity monitor and Force quit Adobe CEF Helper, Creative cloud, Adobe IPC Broker & Crash Deamon if available.
2) Try to open, if doesn't work then go to Applications>> Adobe Creative cloud>> Right click>> Get Info>> Click on the Add sign>> Select the user you are logged in>> Give Read and write access.
3) If that doesn't work then enable the root user and launch to update there, check this link on how to enable/sign in to root user Enabling and using the "root" user in Mac OS X
Please let me know of that worked.
-Ankit

I've paid for a one year membership but Adobe is still saying I'm on a trial.

I paid for a membership 27 June 2014. I still get the Adobe Manager coming up and asking if I want to continue the trial or license the software.
I thought it would stop after a while but now I can't get into Photoshop because it's saying my trial has expired and is requesting a serial number.
Anyone know how to make this stop so I can use all programs under my membership?
Thanks

I have the same issue with my Complete Creative Cloud membership after upgrading from Photoshop Photography plan. Moreover, when I launch Lightroom it says that Lightroom Mobile subscription expired and the weird thing when I go to my account online I see 3 memberships as follows:
Photoshop Photography which is expired
Creative Cloud Complete (annual) which is active
Creative Cloud free membership which is active as well!
I tried to use Lightroom mobile on my iPhone but I'm getting the same error (Subscription expired). I contacted Adobe chat and they are unable to solve the problem even after transferring the conversation to the technical team. My Cloud storage is 2 GB instead of 20 GB. I'm really disappointed with creative cloud. I really need this issue to be solved as soon as possible and your support is much appreciated.

Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership. When I launch Lightroom, my choices are to enter a serial number to continue the trial. On the adobe website, it says "Yes. You can conv

Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership. Now, when I launch Lightroom, my choices are to enter a serial number to continue the trial. On the adobe website, it says "You can convert your trial to a Creative Cloud complete or single-app membership by purchasing on the Creative Cloud website. After you purchase your membership, your desktop product trial will automatically be licensed upon relaunch." But this is not the case. I do not want to risk losing my catalog and the work I have already done in Lightroom, so what should I do?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Paid subscription but account says I have a CC free membership with trial software!!

Hello, I purchased the $9.99 per month PS & Lightroom bundle at the start of the year and I my payments are current but my PS tells me my trial has expired and it asks me to license my software! It was working fine until about a month ago when it updated and now I get the message I just spoke described. Lightroom works and updates fine! When I go to manage my account it tells me I'm on a Creative Cloud Free membership and I only have access to trial software. Please help!!

Hey Jeff, I went to the hosts location and there was no hosts file so I did a search and found the below file.
# Copyright (c) 1993-2009 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
# 102.54.94.97 rhino.acme.com          # source server
# 38.25.63.10     x.acme.com              # x client host
# localhost name resolution is handled within DNS itself.
#             127.0.0.1       localhost
#             ::1             localhost
I have noticed that I receive my payment receipts through my work email but I believe I'm logged into CC app via my hotmail account. Could this be the problem? I have some pics attached showing what my CC is showing.
Sorry to be a pain but I'm getting busier with work and this is a major problem which I needed sorted ASAP please!! Hope you can help.
Regards,
Kurt

I downloaded LR for MAC when my free trial ended. But - I get a "renew your membership to reactivate the develop module" when I try to edit images. Help!

file:///.file/id=7873307.718I downloaded LR for MAC when my free trial ended. But - I get a "renew your membership to reactivate the develop module" when I try to edit images. Help!

If you purchased the Perpetual Licensed version of Lightroom and received a 24 numeric serial number you will have to download the correct version from the link below.
Before doing the new installation you will have to uninstall the existing version from your computer (it is the Creative Cloud version) since it is requesting you to "renew your membership" . This process will not interfere with your Catalog file, Preferences or your personal files, it will just remove the existing application. Both versions are the same application just a different download and activation process.
Reboot your system then run the install of the Perpetual License download and input the serial number to activate. Things should be fine.
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.7

My develop module is saying that I need to renew membership when I just bought the software and my trial is the only thing over. What do I do???

MY develop module is saying I need to renew my membership but I just bought the software. My 30 day trial is over, shouldn't I be able to still work because I bought a whole year's subscription???

In my catalog, updating account info from expired trial to current Creative Cloud membership

When I started a trial membership, I opened a catalog on my external hard drive. Last night I was able to upload new photos to this catalog, but when I went to move to the Develop module, I got an error message that says "Develop Module is disabled. Please renew your membership to reactivate the Develop module." I started a Creative Cloud membership a couple of weeks ago-- and just got an email that payment for this month was received.. So what should I do?
Thanks

See if this works:
https://helpx.adobe.com/lightroom/kb/unable-launch-lightroom-55.html
I had the problem about not being able to launch LR after updating to LR 5.5 on one computer and LR 5.6 on another computer and had to clear out my SLCache folder to get it to work, again.

Need to renew Team membership but says we currently have "Free Trial" so I'm confused

I'm trying to renew my company's CC Team membership for 4 seats. I've managed the seats and the membership using this email address before, but when I access it currently, instead of saying our membership is about to expire, it says we have a 30 day free trial going. I am confused.

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I bought a CC membership but my adobe account shows I only have free trial?

I bought a CC membership but my adobe account shows I only have free trial?
My credit card has been billed twice. Photoshop wants me to enter a serial number because my trial has expired.
Help?

Hello Jo Ann,
I was not able to retrieve any orders or membership with the email address linked to your account.
Have you placed the order using a different Adobe ID?
Thank you.
Arnaud.

Membership Trial

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