Merge two family plans

My wife and I have a family plan. We will be out of contract and be eligable for an upgrade in about a month. We want to take our numbers to her sisters family plan so we can all save some money. Is it possible to do this and how can it best be done without a lapse in service. Also, should my wife upgrade her phone before or after making the plan switch?

zwarich wrote:
My wife and I have a family plan. We will be out of contract and be eligable for an upgrade in about a month. We want to take our numbers to her sisters family plan so we can all save some money. Is it possible to do this and how can it best be done without a lapse in service. Also, should my wife upgrade her phone before or after making the plan switch?
You can definitely merge your account to your sister in-law Verizon Wireless account. This can be done via an Assumption of Liability (AOL), which can be completed by phone and it takes just a few minutes. Simply call 1-800-922-0204 and have our customer service representative notate your account with authorization for AOL including the name of the person assuming liability for your numbers (your sister in-law). Then have the person assuming the numbers (your sister in-law) call the same number and our AOL team will complete the transaction. Your upgrades can be done before or after the Assumption of Liability.
Please note that a Family Share calling plans can have a maximum of 5 lines sharing the same calling plan.

Similar Messages

Merging two family accounts

My wife and I are on a shared 700 minute plan, each with a data plan (unlimited and 4GB respectively). My mom and sister are also on a separate shared plan, neither currently has a smartphone, and both lines are well out of contract. I would transfer their lines to my account, and upgrade my sister to a smartphone with data at the same time.
After reading several questions and answers on here, it seems like we should do the following:
1) My sister should take advantage of her upgrade eligibility and upgrade to a smartphone with, say, the 2GB data plan.
2) I would then do an AoL on both of their lines.
Do I have this correct? Is it important that she upgrade before the AoL? Is there any point in this process at which point my wife or I would be in danger of losing our current data plans? I do not want to switch to a Share Everything plan at this point.
Anything else I should be aware of?
Thank you!

helixcon wrote:
... Is it important that she upgrade before the AoL? Is there any point in this process at which point my wife or I would be in danger of losing our current data plans? I do not want to switch to a Share Everything plan at this point.
Anything else I should be aware of?
Your sister should upgrade first - when you do the AOL it sometimes adds time (one year?) to the added lines' contract if they have less than a year, so upgrade, get her contract set. THEN do the AOL. Be aware they WILL try to upsell you and convince you of the Share Everything benefits.... and sell you everything else (Mifi, Home Connect, accessories...) they can too! If you don't want the Share everything, say so - your line and your wife's line should NOT be affected by this - although you may want to increase your minute allowance... that's up to you.

Merging two existing individuals to another existing family plan?

Has anyone done this? I think I have read that any existing AT&T device can be upgraded to iPhone, with an extension of 2 yrs on each cellular number being upgraded. But moving in-contract individuals (2) to merge with an existing family talk plan involves terminating the two individual plans, doesn't it? Is there a penalty for this? Anything else I should know?
Thanks for any help.

That's interesting. I just got off a support agent chat with "Cingular, the new AT&T", and they didn't mention the $18...
But the did say, that the 2 individual non-iPhone accounts, can be upgraded to iPhone and merged into another existing AT&T Family Talk plan, as long as they are in the same region. And these caveats exist... Each number upgraded and merged into the family talk plan will have its in-contract commitment extended by 2 yrs. And, each iPhone must purchase the appropriate data plan, which are in and of themselves, not-shared.
Hope this helps others, and thanks to bnbzone, and others who commented.

Is it possible to merge into a family plan when I just started my own?

So I recently, as in Feb 2013, joined the Verizon family and got my own plan and iPhone 4S. When I was in my Verizon store, not once did they mention about the family plan and how you can have up to 10 devices on it... My boyfriend's family has Verizon and they brought this up to me. Is it possible for me to somehow merge my account into theirs so that I'm not paying as much each month??
I was also told that because I just signed a new two year contract, that it wouldn't let me do that... but under their "10 devices family plan," I would still be in that same contract so I don't really see much of an issue other than how much I'd be paying monthly. BUT I'm a full time college student and anything that I can do to lower my monthly phone bill would be awesome.

Yes, the account owner of their plan should be able to do an assumption of liability (AOL) to bring your line into their account. They would be assuming liability for your new 2 year contract. You and their account owner can together call *611 and get this done.

Have family plan with 250 data which I almost use each month. Going on vacation and will be on the road for two weeks. Should I up my data for a month then change back. Is it worth it or should I just run over and pay the extra 15 per gig?

have family plan with 250 data which I almost use each month. Going on vacation and will be on the road for two weeks. Should I up my data for a month then change back. Is it worth it or should I just run over and pay the extra 15 per gig?

Hello mlazaretti. Vacation time is awesome. (Especially a road trip!) Since you will be going out for two weeks, you never know if having extra data may come in handy. I highly recommend switching to the next tier up so this way you have more data. This way it is only $10.00 more versus $15.00, and you dont have to worry about overages. Then change back at the start of the next billing cycle.
If you need help making this change let us know! Have a safe trip!
NicandroN_VZW
Follow us on twitter @VZWSupport

How to Set up Family Plan when you have two Apple IDs?

I stopped short of setting up Family plan because my wife and I have two Apple IDs each: One for iTunes ad one for iCloud. This was caused by migrating from long ago Apple "cloud" services.
The set up seems to assume you have a single ID for each person and there are no instructions to set it up using hyour current iTunesa and iCloud IDs.
Has anyone successfully set up Family Plan while they have two sets of Apple IDs?

finally I found someone else with my dilemma.
I have my iTunes/AppStore ID with all my purchases and my iCloud ID with everything else.
this is a major issue that needs to be addressed.
thank you.

Splitting a family plan into two separate plans.

My ex-boyfriend and I have been sharing a family plan and would like to switch to two separate plans. I am the primary line on the account. Can we split our plans at any time or should we wait until both phones are up for the New Every 2?
Also, my line is eligible for a discounted upgrade right now. I would like to purchase my new phone online to take advantage of the online discount. Should I upgrade my phone before we go to split our lines?
Thank you,
Rachel

You can split at any time, and it will not impact the contract end date on either line. Your boyfriend may need to pay a deposit to take over the line. The process is called an Assumption of Liability, and you can do it over the phone with both parties present, or in a store.
If your phone is eligible for an upgrade now, you should do it before the switch, because when you move to an individual plan, if it is of a lower value than your current family plan, your eligibility may change.

Three line family plan. How do I cancel the line that's about to complete its two-year contract?

My phone is the primary line for a three-line family plan I share with my wife and brother. My two years is up this month, my wife's two years is up next month, and my brother's is up the month after that. As each contract expires, we want to cancel the family plan and switch over to month-to-month plans. One caveat: I'm abroad right now, so I simply want my service to lapse completely until I return in six months, and I'll worry about my phone then. How do I cancel my line when my contract expires this month? How do I switch my wife and brother's accounts over to month-to-month as their contracts expire?

Hi, I was just looking into similar circumstances but I want to keep my daughter's line and only suspend mine. My question is that if I suspend my phone can I still upgrade my daughter's line? I was laid off and if I don't find another job then I want to cancel my phone but keep her phone active. Her last phone the screen shattered so I want to renew her contract to get a new phone. I am thinking of going thru the edge plan since it seems the price with the discount works out to be the same if I go that way instead of paying the full discounted price outright. Can I upgrade her phone without renewing the contract on my phone?
Thank you so much!!

Create two different iCloud accounts with 2 iPhones (family plan)?

How do I create two different iCloud accounts with 2 iPhones (family plan). Both phones are registered under my name, and when my wife set up her phone with iOS 5, it will only let her log in using my account. I thought it used your iTunes account info, is this not the case? I really want her to have her own seperate account on her phone.
--Brian

I resolved it by using our seperate apple ID's. Since we already had our own itunes accounts I canceled iCloud on her phone that was using my account and logged in with hers. I did read somewhere where you can have multiple iCloud accounts under the same user ID but I'm not sure how that works because that is exactly how ours were set up initially and all the suddon all of her contacts and calendar items were on my phone and iPad and vica-versa . It was a pain to remove them one at a time after I broke the accoutns apart. I know that doesn;t really answer your question, but that was my workaround. Of course that also mean no app sharing.

Taking two people off family plan

Okay, heres whats going on. I put two people on a family plan a year ago this month. We were living in the city and got great reception but now they live out in the sticks and have been complaining about crappy reception. What would the etf be? I googled it and got too many different answers. They have regular ol basic phones, no smartphones. Either way, they dont like the idea of paying it all at once. I saw in another thread someone mentioned to just get the plan down to where i need it and block everything on the others and just have them pay 10 a month (for the line fee or whatever). Can i have them do this for the next year and then just cancel the phones when the contract is up? I am sure they would be more than happy to just pay the 10 a month. Granted its probably close to the same price but this would be easier for them im guessing.
Please let me know. I really appreciate it!

With non-smartphones, the ETF is $175 minus $5/month for each month that you have completed on your contract. After 1 year, that would be $175 - (12) * $5 =$175 -$60 = $115 that each would have to pay. To pay for the line service each month for the remainder of the contract would $120 each plus taxes which probably are about $4/month for each line.
Yes, you can put the restrictions on their lines and just pay the line charge each month, also.

Two iPhone Family plan?

As an "early adaptor", I've had a new iPhone each year from day one and I plan to order the #4 next week. However, this time I'll be giving my wife my 3GS and bringing her over from Verizon, putting the 2 iPhones on a family plan. I've been to AT&T's website to learn how they work the Family Plan but as one would expect there is much fluff and little substantial information.
If you have experience with a 2 iPhone Family plan with AT&T could you let me know how they "share" minutes, text messaging and data? Any tricks or traps in getting the best deal?
Thanks, denny

OK, so the minutes are shared, the data plans are separate (we could each use the lowest $15 one) and texting could be separate or shared. That is about what I had thought.
One last question just occurred to me: Since I'm eligible for the discounted iPhone 4, I'll get the lower cost. If I were to get my wife an iPhone 4 also, could she also get the lower price - all assuming a new 2 year contract of course. I'll give AT&T a call next week to learn for certain as they should have the newest information by then, but I was curious if anyone knew.
Thanks, denny

ATT family plan & two iPhones

Hello
I have family plan with AT&T. I've bought iPhone right after world premiere. My girlfriend has different phone and her own number (obviously). Right now I would like to get new 3G iPhone (June-July). It's going to be connected with my girlfriends phone number. Later I would like to give my old iPhone to my girlfriend and transfer her number to my old iPhone, and I'll use new iPhone with my own phone number. Is it possible to "transfer" phone numbers between iPhones (without signing new contract with AT&T?

No one but Apple knows when the 3G iPhone will be released. It's not necessarily connected with the June firmware/app store release. All Apple has said is that it will be sometime in 2008 - that could be December for all we know.
As far as the number switching...I don't see why that wouldn't be possible. I would call AT&T. In any event, I don't see how switching numbers between phones would cause a contract renewal.
And why does your girlfriend get your old phone and YOU get the new one?
-SB

Why am I in collections? I'm a current customer on a family plan.

I have been an AT&T customer since approximately 2004 and still have the same number I received when I first joined. I merged my account with my partner's number into a family plan in September of 2014.
Even though AT&T has notorious network issues, we stuck with you guys out of the belief that the network was always, in theory, improving, and also out of customer loyalty: even though AT&T’s network is not perfect, the customer service used to be quite good, and any issues I ever had had always been resolved by calling your customer service team.
Even though I had been a customer with AT&T for a longer period than my partner, we used my partner’s number as the main number on the plan because he is a law school student. It made sense for us to save a little bit of money where we could.
What a mistake. The moment I merged my account with his, I essentially ceased to exist at AT&T. My number now shows my partner’s name and not my own when I call other people. All of the instruments that I used to employ in the maintenance of my account – the AT&T Wireless app, text alerts and automated calls, and the online account center / webpage to see bills and balance etc. etc. etc. were all disabled as of the moment my plan was merged with my partner’s. No one, from the sales team to the customer service people, informed me that this would happen.
In other words, the exact moment I merged my plan with my partner’s, I lost the ability to be notified of and keep track of any balance remaining on my original account. AT&T disabled those services in the same instant I joined my partner’s family plan.
The process of joining the family plan involved paying any outstanding balances (which we both did as a pre-condition to starting the family plan as directed by the sales agent). However, there apparently was a prorated balance on my original account representing the period of time in the billing cycle before it was merged. In other words, AT&T collected the previous month’s payment from me, but they did not collect the prorated portion of the current month I was using, which amounted to $81.12. This particular problem did not happen to my partner, because his current balance was still recorded on his bill and was taken care of with the next payment. My balance was not reported, because it was my plan that was merged with his.
Even worse, the “family plan” we joined turned out to be even more expensive than our individual plans and resulted in an increase in our monthly billing! As a result, I spent extensive amounts of time (6-8 hours total) in September of 2014 with the AT&T retention team, who, in turn, customized a plan for us and convinced us to stay with AT&T. And the agents I spoke with at that time, including one Deborah Stroud in the retention department, were absolutely outstanding. Ms. Stroud customized a plan for us and informed me that our first joint bill would look pretty jumbled as it accounted for a series of adjustments that resulted from the merger of the two plans, as well as the subsequent changes to those plans.
She stated at that time that even though it was confusing, by by paying that first large bill we would be all set and within a month our monthly bill would drop to approximately $170/month, which it did. Naturally, both my partner and I assumed that since the two plans were merged and we paid the discombobulated and confusing first bill, we were all set. And no one at AT&T ever said otherwise. How was I to know that my old (now disabled) account still had a balance on it? There was no way I could have known. As of the moment the family plan began, my number has been nothing but an offshoot of my partner's - all of my personal information and access to my balance was removed in its entirety by AT&T.
This $81.12 prorated balance I mentioned before, however, lingered on my old disabled account. Even though I have the same number that I have always had, the internal disabling of all of AT&T’s web services for my old account meant that this balance was never reported to me. (AT&T insists that “a letter” was sent. It’s pretty remarkable how uniformly all agents insist on this point, even though no such letter was ever received by me. Certainly no one has mentioned any followups letters. So all of this problem comes down to one letter that may or may not have been sent and was in any case definitely not received.)
Six months later this small balance was sent to a collections agency and once I received notice from them, I called in. However, since I am still an AT&T customer on a family plan, I'm so perplexed as to how this could have happened and I do not understand why the AT&T staff is so reluctant to help me resolve this issue. I have never heard the phrase "I can't" so many times in any other customer interaction I've ever had.
When I called AT&T in June 2015 to resolve the issue, the agent stated that this was obviously an oversight resulting from the merger of the plans and that this happens all the time (a few agents have confirmed that they have heard this before and that family plan mergers were a known issue for a while; Frank Harris in the retention department said that these were known issues that have now been fixed so that it’s not a problem for current customers and mergers. This fix does nothing for me, because my merger happened last September prior to these changes and AT&T will not acknowledge any part in this. The AT&T agent with whom I spoke said that all I had to do was call the collections agency and make the payment and the balance would be removed from my credit report “the following month.” In fact, he said I was “just in time” to have it removed. I did exactly as instructed and, again hearing nothing from AT&T (although I again should have become suspicious when I did not receive the confirmation in writing that had been processed) I assumed the matter was closed.
I just received my updated credit report yesterday from Experian and this $81.12 balance is still on there, now marked "closed" as if I generated a bad debt deliberately and paid it off. I have now spent nearly 10 additional hours since yesterday trying desperately to resolve this issue with both the agency and AT&T. You guys are treating me like I canceled and went to Verizon when in fact I'm still an AT&T customer and have been the whole time.
The agency tells me that this account belongs to AT&T and only AT&T can instruct them to remove it from my credit report; AT&T insists that the balance belongs to the collections agency and that no one at AT&T can help.
This just can’t be right. The situation borders on Kafkaesque - I’m an AT&T customer and have been the whole time since this family plan was created last September, and for another ten years before that. This just can’t be how AT&T does business. I can't believe it's part of your corporate strategy to entice people to stay with you on family plans and then sending these unreported balances to collections. What a bungle!
Why did the sales agent not mention this prorated portion of my month to me when we started the plan? Why did Ms. Stroud not mention it to me when we had our plans adjusted last September? Why did AT&T send only one "letter" (again, unreceived by me), disable all of my apps, and make no efforts to reach me or my partner at our numbers, which have always been the same?
I am so disappointed and appalled by the total apathy bordering on rudeness from their customer service team. Ironically, my partner and I joined this family plan and stuck with AT&T out of customer loyalty, and now AT&T is damaging my family’s financial situation by reporting this negative mark on my credit. This balance would have been paid immediately if AT&T had simply contacted me or my partner at the same phone numbers we have always had.
Now, after speaking with all of these people (I can only imagine the notes on my account, based on the way your agents speak on the phone) AT&T is apparently completely unwilling to take any responsibility or do anything to help me resolve this mark on my credit. At no time did AT&T reach out to me at my number, or my partner’s number, nor did they send us any emails or alerts of any kind to notify us that there was still a balance on the account.
I am so disappointed that AT&T would treat me, as a longstanding customer, this way. Not only that, but I am also disappointed that AT&T has jeopardized my family’s financial future over an $81.12 balance that they failed to report to us.
I have already contact the collections agency as well as the credit reporting bureaus. I have spoken with Don in the collections department, "Sherrell," , Frank in the retention department, Jalanai and Aaron in the customer service department, and "Mollica," one of the social media managers. I am waiting on three calls back that I'm doubting will ever come.
I want so desperately to resolve this issue and be done with this. Please, tell me what I can do to have this taken off of my credit report. I'm currently reaching out to Senator Warren, the Federal Trade Commission, the Consumer Financial Protection Bureau, the Department of Consumer Affairs, NY and Massachusetts state attorneys general, and Consumer Fraud Legal
Services.
Someone, please, recognize this for the inadvertent error that it is and fix it. It's an $81 balance that has been paid already, and AT&T seems willing to lose both me and my partner over what appears to be a very minor issue. I'm so confused by how this could have happened.
Thank you for your time.
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

I'm sorry you feel that the post was too long. This is what the forums are for, as far as I could tell.
I feel much better, thank you.

1 Family Plan, 2 Area Codes

Question:
Any advice or idea on how to get different area codes ported into one family plan?
Scenario:
Two people want to join one family account (iPhones, AT&T) and port their existing numbers over. She has an ABC area code number and he has an XYZ area code number. Now, they both live in the OMG area code, but want to keep their numbers (strange, I know!). The family account is created and activated successfully. The ABC area code number is ported and the new billing and residence address is in the OMG area code.
Problem:
The XYZ number cannot join the Family plan, because AT&T's billing system requires that all numbers on one family plan are in the same market (=general metropolitan area). According to 6 out of 10 AT&T Wireless representatives, the aforementioned Family plan can now only accommodate area codes within the vicinity of ABC, regardless of the plan's registration in the OMG area code, which is actually located adjacent to the XYZ area code.
Thoughts:
This market billing problem seems to be particular to the one service provider chosen by Apple for the iPhone. Apparently, the scenario described above already overcame a similar, but lesser problem outlined at ( http://www.appleinsider.com/articles/07/06/30/howto_port_ineligible_mobile_numbers_to_att_andiphone.html ).
Is this really so unlikely to happen that it is not worth to change AT&T's policy and/or processing systems? Is it worth it to pay more per minute on two individual accounts for a phone that is already almost as common as a RAZR? Is it worth it to lose a long-held mobile number for a phone whose price may soon drop again, from a company that is about as faithful to its existing customers as Paris Hilton?
While its features may have been enough to prompt the iPhones' purchase, account inconvenience may quickly prompt a return, unless there is a way to have multiple area codes on one family plan.

NorthernSky wrote:
Scenario:
Two people want to join one family account (iPhones, AT&T) and port their existing numbers over. She has an ABC area code number and he has an XYZ area code number. Now, they both live in the OMG area code, but want to keep their numbers (strange, I know!). The family account is created and activated successfully. The ABC area code number is ported and the new billing and residence address is in the OMG area code.
Problem:
The XYZ number cannot join the Family plan, because AT&T's billing system requires that all numbers on one family plan are in the same market (=general metropolitan area). According to 6 out of 10 AT&T Wireless representatives, the aforementioned Family plan can now only accommodate area codes within the vicinity of ABC, regardless of the plan's registration in the OMG area code, which is actually located adjacent to the XYZ area code.
I think it depends if OMG, XYZ and ABC are all the same market. My husband and I share a family plan but I'm ABC area code and he's XYZ but both our area codes fall in the XYZ market. We actually live in OMG area code now and had to go back to XYZ in order to merge our plans into a family plan.

Change from individual Verizon plans to family plan?

Wife and I both have individual Verizon plans. Just want to see if a family plan makes more sense?

You want to use the Assumption of Liability process to merge two individual accounts into one family plan.

Merge two family plans

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