Merging Documents - Fill in Form Fields Issue

I have a customer that is using Acrobat Professional 11.0
Here are the details - can she do this using the merge documents together function rather than having to do the documents separately?
When using the merge documents together function, form fields that are left to be filled in (date and time is when example), do not stay as fields once the PDF is created - they are now be populated with a number/letter combination (example:  28T)
This does not occur when the documents are converted to PDF's separately. 
This functionality worked fine with the merge documents together feature in Acrobat Professional 10.  What changed from one iteration of the software to the next?
What is the fix for this?
Please advise.

In short, you will need Acrobat to create the forms. They only need the free Reader to fill them in and save them.

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