Priority issue in Support Desk in Solutionsolution Manager

Hi Guru's
When we create the support Desk Message in solMan or thru any Satellite system, the email will trigger to the Concerned person, But in the Support Desk mail the priority is not appearing,we are using the solution Manager 4.0 ( Upgraded).can Any Guru's Help me out.
Regards
Charan

Check if the below linnk can help you....
Mail to Support Team During the creation of Support Message
It makes anote of a BADI and may be further configuration to this BADI can reach you to the requirment. I personally have not worked on this but would be great if it works out for you.
All the best
Br,
Sri
Award points for helpful answers

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Support desk in solution manager 4.0,

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Trying to configure the support desk in solution manager 4.0,Can anybody suggests which is the good document to start with.
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Sreekala

Dear Dolores,
I got the following error, I have followed 691303. I have also checked the note 618280. but this error is not going.
Error in resolution of rule 'AC13200137' for step '1'
Message no. WL423
Diagnosis
The function module for rule 'AC13200137' initialized an exception and returned a message ("MESSAGE ... [RAISING ...]").
System Response
If the message is of type 'A', 'E' or ' ', the confirmation of the current work item is recorded and the work procedure set to error status.
In all other cases, the message is logged as a warning and the work procedure continues.
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Unable to raise Message from Sattelite System to support Desk

Hi Experts,
I am facing issue when i try to raise the message from sattelite system to support desk in solution manager 7.0.For this Below Checks i ahve already performed please suggest i am missing something.
1.RFC in Back Format.
2.addtional RFC authorization to RFC user in solmon system.
3.Sattelite systems entry Maintained in solmon in SMSY and loical clients.
4. No Range Maintained for both internal as well as external.
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I have come across this issue. The system was giving the same error message as you got.(error 513 ). But actual problem turned out to be authorization..!!(took some time for debugging that)
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SAP_SUPPDESK_CREATE
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Hi All
I have few queries on solution manager support desk functionality.
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2.In our scenario,when we are creating the message we would like to assign component( it should be project specific component,not SAP specific component)...How to acieve this??
3.We have a requirement where the message has lot of status and fields and depending on the message processor I would like to control which status or field user should be able to view and work on...how to achieve this??
4.Need the way to send a message to the processor,as soon as his name appear as message processor.
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Hello Dolores,
first of all thanks for that answer. I read it in the germany documentation help.
Here an extract:
+Anlegen von Support-Meldungen über NOTIF_CREATE
Mit der Transaktion NOTIF_CREATE können Benutzer, die in Satellitensystemen arbeiten, Meldungen anlegen und an den SAP Solution Manager versenden.
Vorgehensweise
Starten Sie Transaktion NOTIF_CREATE.
Geben Sie folgende Werte im Dialogfenster Anlegen einer Support Meldung ein:
Priorität
System/IBase-Komponente
Kurz- und Langtext
Um Anlagen anzuhängen, wählen Sie Registerkarte Anlagen.
Sichern Sie Ihre Eingaben.
Ergebnis
Sie haben eine Support-Meldung angelegt.+
Yesterday I search the internet for a note, but I didn't find one. So I'am happy now.
But now the next problem occurs. My next issue is about the SLD. The system cannot get the data from the satellites. I'am not sure, but I think our SLD isn't perfectly configuried. Do you have an "How To" or something like that?
regards
marc

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Hello Experts,
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1) What is the use of Ibasecomponent in Message Creation?
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Hello Mohana,
Let see if I can explain this well:
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You get a componet number for SID-Client
You can configure the SOLMAN in a way that when a message arrives from
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know directly from which component/ibase the message has been received.
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Ibase is required
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/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go
https://websmp201.sap-ag.de/~sapidb/011000358700001197002005E/Addtional_Information.pdf
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Hi
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Hi All,
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Hi Vivek,
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Regards

Dear Leonor,
This forum is related to Public Sector Funds Management (budget) issues.
I believe the best for you is to open this thread in the Basis forum. There you will find the experts to help you.
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i followed this link
http://help.sap.com/saphelp_nw04s/helpdata/en/84/91bfddb6c33246a6eae4d483749635/frameset.htm
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Vijay.
ps: i had successfully configured support desk scenerio for all the satellite system with abap stacks.

HI
thanks for your reply
i had already done that correction specified by you
The actual problem is with the firewall and after unblocking the firewall now i could able to test my system succesfully in portal landscape but still i could not able to send message from portal to solution manager as it is taking too long time and hanging at the end of transaction.
what could be the reason
any idea?
regards,
Vijay.
ps: i could able to send the message from portal to solution manager .i have still some issues with BP configuration.
Edited by: vijayakumar kanniah mohan on Oct 16, 2008 1:27 PM

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Regards,
Sanjai

Rohit,
Thanks.
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Z:M_SAP_SM_SOLUTION_ALL
Z:M_SAP_SOCM_IT_OPERATOR
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Z:M_SAP_SUPPDESK_ADMIN
Z:M_SAP_SUPPDESK_CREATE
Z:M_SAP_SV_FDB_NOTIF_BC_ADMIN
Z:M_SAP_SV_SOLUTION_MANAGER
Z:SAP_MAINT_OPT_ADMIN
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Regards
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Priority issue in Support Desk in Solutionsolution Manager

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