Message Trace Report Download error

I encounter the following; "Server Error in '/ExtendedReport' Application" when attempting to download a message trace report from the Microsoft Exchange Online Application Center. Has anyone experienced this? If so, how did you resolve?
Thanks, Greg

Possible reason ...
Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
Uninstalling and reinstalling does not help.
Unfortunately, it often then gives misleading error messages about what is wrong.
A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your (old) Adobe ID.

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