P1006 "Firmware Download Error" for non-administrator accounts
Hello all,
I have a problem with a HP LaserJet P1006 when printing from a user account that does not have administrator rights on a new Windows Vista 64-bit machine.
The error message reads: "Firmware Download Error. The printer was unable to communicate with your computer. Please power cycle the printer, check the connection, and try again."
On the original machine, this problem could only be fixed by unplugging and reconnecting the USB cable. On another identical machine, it still prints, but the error message still occurs.
Everything works great when logged in as administrator. Also, there is no error message for the common user when bidirectional support is disabled, but then the printing is horedously slow and ties up the system.
Anyone else see this error message or have any clues what to look for?
Hi! I don't know how it's described in english, but I will try to tell a solution that worked for me. I just changed the security definitions of Windows for this printer. I'm from Brazil and I really don't know how it's show in english version of Brazil, but I'll try to explain: First of all, you need to log in as Administrator in the domain where the printer is installed. So, go to Start -> Configurations -> Printers and Fax Devices (shown "Impressoras e aparelhos de Fax" for me) Select the printer device that is reporting the firmware download error and open it. Go to the Printer menu (Impressora) and Properties (Propriedades). Select Security in the top of window. Ok, all you have to do is modify the Permissions for the users who have this problem. Allow they all to print and manage documents. This proceedement worked for me, and I hope works fine for everyone too. See you, bye. Até mais, tchau!
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I understand you got an error message from your printer, and now it is no longer printing.
I could not find an NVM reset for this unit. I could only find a hard reset.
This is just a different way to say:
While the printer is turned on unplug the power cord.
Wait thirty seconds
Plug the power cord for the printer directly to a wall outlet.
If this does not help, I would call technical support. There will be a support fee, but if they can't get the unit working, then it is refunded.
I recommend this because the firmware is the programing inside the laserjet.
They may be able to provide the NVM reset that I can not locate.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
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