Messages in Schedule status in SXMB_MONI and going into queue in SMQ2.

Hi Experts,
All messages in XI going to schedule status in SXMB_MONI. When i check in SMQ2 to release after some time the messages are going to "SYSFAIL (Time limit exceeded)" status.
When i double click on the message in SXMB_MONI, the system is going to "Runtime Error (TIME_OUT)".
Could anyone please help me how to fix this issue.
Thanks in advance,
GRK

Hi,
my scenario is file to idoc....
I have set paraemter in SXMB_ADM as below.
Category                Parameters               CurrentValue        DefaultValue
RUNTIME                 HTTP_TIMEOUT         100000                      0
I have gone through as you suggested still when i double click on message in SXMB_MONI...i am getting Runtime Error (TIME_OUT).
Please do help me..
Thanks in advance.
Krish

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    4 : <CFString 0x11b470 [0x3f71b650]>{contents = "kCTMobileEquipmentInfoICCID"} = <CFString 0x1329f0 [0x3f71b650]>{contents = "89014104254188303245"}
    11 : <CFString 0x11b4a0 [0x3f71b650]>{contents = "kCTMobileEquipmentInfoIMEI"} = <CFString 0x1393a0 [0x3f71b650]>{contents = "012417009917339"}
    12 : <CFString 0x11b4d0 [0x3f71b650]>{contents = "kCTMobileEquipmentInfoIMSI"} = <CFString 0x145d20 [0x3f71b650]>{contents = "310410418830324"}
    Jul 23 23:35:11 unknown lockdownd[26] <Notice>: 00299000 copy_meid: MobileGestalt failed to provide an MEID but returned no error (?)
    Jul 23 23:35:11 unknown timed[205] <Notice>: (Note ) CoreTime: Received timezone "America/New_York" from "Location"
    Jul 23 23:35:11 unknown timed[205] <Notice>: (Note ) CoreTime: Not setting time zone to America/New_York from Location
    Jul 23 23:35:11 unknown kernel[0] <Debug>: AppleBaseband::resetDetectInterrupt with 1
    Jul 23 23:35:13 unknown CommCenter[55] <Notice>: Baseband reset:
    Jul 23 23:35:13 unknown CommCenter[55] <Error>: _ReInitThrottleTimer(): Clearing throttle timer on context ID [0xffffffff] at 364793713.503971
    Jul 23 23:35:13 unknown CommCenter[55] <Notice>: START LOCATION UPDATE
    Jul 23 23:35:13 unknown CommCenter[55] <Notice>: STOP LOCATION UPDATE
    Jul 23 23:35:14 unknown timed[205] <Notice>: (Note ) CoreTime: Want active time in 31.28hrs. Need active time in 114.62hrs.
    Jul 23 23:45:20 unknown SpringBoard[50] <Notice>: Posting 'com.apple.iokit.hid.displayStatus' notifyState=1
    Jul 23 23:45:20 unknown UserEventAgent[12] <Warning>: DEBUG: Changing screen blanked state: 0
    Jul 23 23:45:20 unknown SpringBoard[50] <Notice>: MultitouchHID: detection mode: 255->0 (deferring until bootloaded)
    Jul 23 23:45:21 unknown CommCenter[55] <Notice>: CSI state dump requested: No response from modem
    Jul 23 23:45:21 unknown SpringBoard[50] <Notice>: MultitouchHID: device bootloaded
    Jul 23 23:45:21 unknown SpringBoard[50] <Notice>: MultitouchHID: detection mode: 0->0
    Jul 23 23:45:21 unknown kernel[0] <Debug>: set_crc_notification_state 0
    Jul 23 23:45:43 unknown kernel[0] <Debug>: AppleKeyStore:cp_key_store_action(1)
    Jul 23 23:45:43 unknown kernel[0] <Debug>: AppleKeyStore:Sending lock change
    Jul 23 23:46:43 unknown SpringBoard[50] <Notice>: Posting 'com.apple.iokit.hid.displayStatus' notifyState=0
    Jul 23 23:46:43 unknown SpringBoard[50] <Notice>: MultitouchHID: detection mode: 0->255
    Jul 23 23:46:43 unknown UserEventAgent[12] <Warning>: DEBUG: Changing screen blanked state: 1
    Jul 23 23:46:43 unknown profiled[212] <Notice>: (Note ) profiled: Service starting...
    Jul 23 23:46:43 unknown profiled[212] <Notice>: (Note ) profiled: Locking device
    Jul 23 23:46:44 unknown kernel[0] <Debug>: ALS: [AppleCT700] setPropertiesGated: requested ReportInterval=0 turn OFF sensor
    Jul 23 23:46:44 unknown kernel[0] <Debug>: AppleKeyStore:Sending lock change
    Jul 23 23:46:54 unknown kernel[0] <Debug>: AppleSerialMultiplexer: mux-ad(nr)::dormancySetIntervalGated: Setting dormancy interval to 2500 ms with mask 0x1700
    Jul 23 23:46:54 unknown kernel[0] <Debug>: AppleKeyStore:timer fired
    Jul 23 23:46:54 unknown kernel[0] <Debug>: AppleKeyStore:cp_key_store_action(0)
    Jul 23 23:46:54 unknown kernel[0] <Debug>: AppleKeyStore:Removing timer
    Jul 23 23:46:54 unknown kernel[0] <Debug>: AppleKeyStore:Sending lock change
    Jul 23 23:47:24 unknown timed[213] <Notice>: (Note ) CoreTime: Want active time in 31.08hrs. Need active time in 114.41hrs.
    Jul 23 23:47:34 unknown timed[213] <Notice>: (Note ) CoreTime: Not setting system time to 07/24/2012 03:47:34 from NTP because time is unchanged
    Jul 23 23:47:34 unknown timed[213] <Notice>: (Note ) CoreTime: Not setting time zone to America/New_York from Location
    Jul 23 23:47:43 unknown profiled[212] <Notice>: (Note ) profiled: Idled.
    Jul 23 23:47:43 unknown profiled[212] <Notice>: (Note ) profiled: Service stopping.
    Jul 23 23:53:50unknown notification_proxy[198] <Error>: Could not receive size of message: 0 Invalid argument
    Jul 23 23:53:50 unknown notification_proxy[198] <Error>: Could not receive message
    Jul 23 23:54:38 unknown iapd[38] <Warning>: ERROR - /SourceCache/iapd/iapd-813.55.20/IAPPortManager.mm:-[IAPPortManager availableCurrentFromAccInMa] - 271 IOAccessoryManagerGetUSBCurrentLimitBase failed 0xe00002d9
    Jul 23 23:54:38 unknown notification_proxy[200] <Error>: Could not receive size of message: 0 Invalid argument
    Jul 23 23:54:38 unknown notification_proxy[200] <Error>: Could not receive message
    Jul 23 23:54:38 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state pluggedin_screen_on even though we are not in it, doing nothing
    Jul 23 23:54:38 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state pluggedin_charging even though we are not in it, doing nothing
    Jul 23 23:54:38 unknown SpringBoard[50] <Notice>: Posting 'com.apple.iokit.hid.displayStatus' notifyState=1
    Jul 23 23:54:38 unknown UserEventAgent[12] <Warning>: DEBUG: Changing screen blanked state: 0
    Jul 23 23:54:38 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state unplugged_screen_on even though we are not in it, doing nothing
    Jul 23 23:54:38 unknown ptpd[185] <Notice>: PTP interface has been deactivated.
    Jul 23 23:54:38 unknown SpringBoard[50] <Notice>: MultitouchHID: detection mode: 255->0 (deferring until bootloaded)
    Jul 23 23:54:38 unknown UserEventAgent[12] <Warning>: DEBUG: Changing powered state: 0
    Jul 23 23:54:38 unknown SpringBoard[50] <Notice>: MultitouchHID: device bootloaded
    Jul 23 23:54:38 unknown SpringBoard[50] <Notice>: MultitouchHID: detection mode: 0->0
    Jul 23 23:54:39 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state unplugged_asleep even though we are not in it, doing nothing
    Jul 23 23:54:39 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state unplugged_screen_off even though we are not in it, doing nothing
    Jul 23 23:54:39 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state pluggedin_screen_off even though we are not in it, doing nothing
    Jul 23 23:54:39 unknown kernel[0] <Debug>: AppleD1815PMUPowerSource: AppleUSBCableDetect 0
    Jul 23 23:54:39 unknown kernel[0] <Debug>: AppleD1815PMUPowerSource: AppleUSBCableType Detached
    Jul 23 23:54:39 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::handleUSBCableDisconnect
    Jul 23 23:54:39 unknown kernel[0] <Debug>: virtual IOReturn AppleUSBDeviceMux::message(UInt32, IOService*, void*) - kMessageInterfaceWasDeActivated
    Jul 23 23:54:39 unknown kernel[0] <Debug>: AppleUSBDeviceMux::reportStats: USB mux statistics:
    Jul 23 23:54:39 unknown kernel[0] <Debug>: USB mux: 276 reads / 0 errors, 464 writes / 0 errors
    Jul 23 23:54:39 unknown kernel[0] <Debug>: USB mux: 0 short packets, 0 dups
    Jul 23 23:54:39 unknown kernel[0] <Debug>: set_crc_notification_state 0
    Jul 23 23:54:39 unknown kernel[0] <Debug>: AppleD1815PMUPowerSource: AppleUSBCableDetect 1
    Jul 23 23:54:39 unknown kernel[0] <Debug>: AppleD1815PMUPowerSource: AppleUSBCableType USBHost
    Jul 23 23:54:39 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state pluggedin_screen_off even though we are not in it, doing nothing
    Jul 23 23:54:39 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state pluggedin_charging even though we are not in it, doing nothing
    Jul 23 23:54:39 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state unplugged_screen_off even though we are not in it, doing nothing
    Jul 23 23:54:40 unknown kernel[0] <Debug>: AppleD1815PMUPowerSource: AppleUSBCableDetect 0
    Jul 23 23:54:40 unknown kernel[0] <Debug>: AppleD1815PMUPowerSource: AppleUSBCableType Detached
    Jul 23 23:54:40 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::handleUSBCableDisconnect
    Jul 23 23:54:44 unknown kernel[0] <Debug>: AppleKeyStore:cp_key_store_action(1)
    Jul 23 23:54:44 unknown kernel[0] <Debug>: AppleKeyStore:Sending lock change
    Jul 23 23:54:58 unknown iapd[38] <Warning>: Model Number: 4
    Jul 23 23:54:58 unknown iapd[38] <Warning>: MFG:
    Jul 23 23:54:58 unknown iapd[38] <Warning>: Model:
    Jul 23 23:54:58 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state unplugged_asleep even though we are not in it, doing nothing
    Jul 23 23:54:58 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state unplugged_screen_off even though we are not in it, doing nothing
    Jul 23 23:54:58 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state pluggedin_screen_off even though we are not in it, doing nothing
    Jul 23 23:54:58 unknown iapd[38] <Warning>: Model Number: 4
    Jul 23 23:54:58 unknown iapd[38] <Warning>: MFG:
    Jul 23 23:54:58 unknown iapd[38] <Warning>: Model:
    Jul 23 23:54:59 unknown kernel[0] <Debug>: AppleD1815PMUPowerSource: AppleUSBCableDetect 1
    Jul 23 23:54:59 unknown kernel[0] <Debug>: AppleD1815PMUPowerSource: AppleUSBCableType USBHost
    Jul 23 23:54:59 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::handleUSBReset
    Jul 23 23:54:59 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::handleUSBReset
    Jul 23 23:54:59 unknown kernel[0] <Debug>: AppleD1815PMUPowerSource: AppleUSBCableDetect 0
    Jul 23 23:54:59 unknown kernel[0] <Debug>: AppleD1815PMUPowerSource: AppleUSBCableType Detached
    Jul 23 23:54:59 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::handleUSBCableDisconnect
    Jul 23 23:54:59 unknown iapd[38] <Warning>: ERROR - /SourceCache/iapd/iapd-813.55.20/IAPPortManager.mm:-[IAPPortManager availableCurrentFromAccInMa] - 271 IOAccessoryManagerGetUSBCurrentLimitBase failed 0xe00002d9
    Jul 23 23:54:59 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state pluggedin_screen_off even though we are not in it, doing nothing
    Jul 23 23:54:59 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state pluggedin_charging even though we are not in it, doing nothing
    Jul 23 23:54:59 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state unplugged_screen_off even though we are not in it, doing nothing
    Jul 23 23:55:05 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state unplugged_asleep even though we are not in it, doing nothing
    Jul 23 23:55:05 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state unplugged_screen_off even though we are not in it, doing nothing
    Jul 23 23:55:05 unknown aggregated[49] <Warning>: PLAggregateState Error: Leaving state pluggedin_screen_off even though we are not in it, doing nothing
    Jul 23 23:55:06 unknown kernel[0] <Debug>: AppleD1815PMUPowerSource: AppleUSBCableDetect 1
    Jul 23 23:55:06 unknown kernel[0] <Debug>: AppleD1815PMUPowerSource: AppleUSBCableType USBHost
    Jul 23 23:55:06 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::handleUSBReset
    Jul 23 23:55:06 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::handleUSBReset
    Jul 23 23:55:06 unknown UserEventAgent[12] <Warning>: DEBUG: Changing powered state: 1
    Jul 23 23:55:07 unknown lockdownd[26] <Error>: libMobileGestalt computeUniqueDeviceID: total time for bb to return imei: 0
    Jul 23 23:55:07 unknown lockdownd[26] <Notice>: 2ff90000 copy_phonenumber: CTSettingCopyMyPhoneNumber() returned NULL
    Jul 23 23:55:07 unknown lockdownd[26] <Error>: libMobileGestalt copyMobileEquipmentIdentifier: No MEID in CT mobile equipment info dictionary - <CFBasicHash 0x11c730 [0x3f71b650]>{type = mutable dict, count = 5,
    entries =>
    1 : <CFString 0x11b890 [0x3f71b650]>{contents = "kCTMobileEquipmentInfoCurrentSubscriberId"} = <CFString 0x132890 [0x3f71b650]>{contents = "310410418830324"}
    2 : <CFString 0x11c700 [0x3f71b650]>{contents = "kCTMobileEquipmentInfoCurrentMobileId"} = <CFString 0x139db0 [0x3f71b650]>{contents = "012417009917339"}
    4 : <CFString 0x11c760 [0x3f71b650]>{contents = "kCTMobileEquipmentInfoICCID"} = <CFString 0x11a9b0 [0x3f71b650]>{contents = "89014104254188303245"}
    11 : <CFString 0x11b8d0 [0x3f71b650]>{contents = "kCTMobileEquipmentInfoIMEI"} = <CFString 0x139db0 [0x3f71b650]>{contents = "012417009917339"}
    12 : <CFString 0x134970 [0x3f71b650]>{contents = "kCTMobileEquipmentInfoIMSI"} = <CFString 0x132890 [0x3f71b650]>{contents = "310410418830324"}
    Jul 23 23:55:07 unknown lockdownd[26] <Notice>: 2ff90000 copy_meid: MobileGestalt failed to provide an MEID but returned no error (?)
    Jul 23 23:55:07 unknown ptpd[218] <Notice>: PTP interface has been activated at high speed.
    Jul 23 23:55:07 unknown kernel[0] <Debug>: launchd[218] Builtin profile: ptpd (sandbox)
    Jul 23 23:55:07 unknown lockdownd[26] <Error>: libMobileGestalt computeUniqueDeviceID: total time for bb to return imei: 0
    Jul 23 23:55:08 unknown atc[224] <Error>: libMobileGestalt computeUniqueDeviceID: total time for bb to return imei: 0
    Jul 23 23:55:08 unknown wifid[13] <Error>: WiFi:[364794908.966216]: Client itunesstored is background application
    Jul 23 23:55:13 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::endpointIOTimerExpired : IO stuck for endpoint 81, killing it
    Jul 23 23:55:13 unknown kernel[0] <Debug>: GINTSTS=04008028 GINTMSK=a00c3800 GNPTXSTS=00080010 DAINT=00000000
    Jul 23 23:55:13 unknown kernel[0] <Debug>: DAINTMSK=0015002b DCFG=00000010 DCTL=00000000 DSTS=00191900
    Jul 23 23:55:13 unknown kernel[0] <Debug>: GRXFSIZ=0000021b GNPTXFSIZ=0010021b DPTXSIZ(1)=0040022b
    Jul 23 23:55:13 unknown kernel[0] <Debug>: GAHBCFG=0000002b, GUSBCFG=00002c08, GRSTCTL=80000000
    Jul 23 23:55:13 unknown kernel[0] <Debug>: DEPCTL   DEPINT   DEPTSIZ  DEPDMA
    Jul 23 23:55:13 unknown kernel[0] <Debug>: EP80 00008000 00000080 00000000 419c5004
    Jul 23 23:55:13 unknown kernel[0] <Debug>: EP00 80028000 00000000 20080040 419c4000
    Jul 23 23:55:13 unknown kernel[0] <Debug>: EP81 80888200 00000000 20080000 51e5700c
    Jul 23 23:55:13 unknown kernel[0] <Debug>: EP83 004e8040 00002090 00000000 7617e65e
    Jul 23 23:55:13 unknown kernel[0] <Debug>: EP85 00c98200 00002010 20000000 41f78238
    Jul 23 23:55:13 unknown kernel[0] <Debug>: EP02 000a8200 00002010 00380ff4 4b4d900c
    Jul 23 23:55:13 unknown kernel[0] <Debug>: EP04 80098200 00000000 02008000 42009000
    Jul 23 23:55:18 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::endpointIOTimerExpired : IO stuck for endpoint 81, killing it
    Jul 23 23:55:18 unknown kernel[0] <Debug>: GINTSTS=04008028 GINTMSK=a00c3800 GNPTXSTS=00080010 DAINT=00000000
    Jul 23 23:55:18 unknown kernel[0] <Debug>: DAINTMSK=0015002b DCFG=00000010 DCTL=00000000 DSTS=00357b00
    Jul 23 23:55:18 unknown kernel[0] <Debug>: GRXFSIZ=0000021b GNPTXFSIZ=0010021b DPTXSIZ(1)=0040022b
    Jul 23 23:55:18 unknown kernel[0] <Debug>: GAHBCFG=0000002b, GUSBCFG=00002c08, GRSTCTL=80000000
    Jul 23 23:55:18 unknown kernel[0] <Debug>: DEPCTL   DEPINT   DEPTSIZ  DEPDMA
    Jul 23 23:55:18 unknown kernel[0] <Debug>: EP80 00008000 00000080 00000000 419c5004
    Jul 23 23:55:18 unknown kernel[0] <Debug>: EP00 80028000 00000000 20080040 419c4000
    Jul 23 23:55:18 unknown kernel[0] <Debug>: EP81 80888200 00000000 20080000 51e5700c
    Jul 23 23:55:18 unknown kernel[0] <Debug>: EP83 004e8040 00002090 00000000 7617e65e
    Jul 23 23:55:18 unknown kernel[0] <Debug>: EP85 00c98200 00002010 20000000 41f78238
    Jul 23 23:55:18 unknown kernel[0] <Debug>: EP02 000a8200 00002010 00380ff4 4b4d900c
    Jul 23 23:55:18 unknown kernel[0] <Debug>: EP04 80098200 00000000 02008000 42009000
    Jul 23 23:55:28 unknown notification_proxy[223] <Error>: Could not receive size of message: 0 Invalid argument
    Jul 23 23:55:28 unknown notification_proxy[223] <Error>: Could not receive message
    Jul 23 23:55:36 unknown notification_proxy[222] <Error>: Could not receive size of message: 0 Invalid argument
    Jul 23 23:55:36 unknown notification_proxy[222] <Error>: Could not receive message
    Jul 23 23:55:52 unknown lockdownd[26] <Notice>: 015da000 copy_phonenumber: CTSettingCopyMyPhoneNumber() returned NULL
    Jul 23 23:55:52 unknown mc_mobile_tunnel[233] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
    Jul 23 23:55:52 unknown mc_mobile_tunnel[233] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
    Jul 23 23:55:52 unknown mc_mobile_tunnel[234] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
    Jul 23 23:55:52 unknown mc_mobile_tunnel[234] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
    Jul 23 23:55:52 unknown lockdownd[26] <Notice>: 015da000 set_response_error: handle_start_session SessionActive
    Jul 23 23:56:06 unknown SpringBoard[50] <Notice>: Posting 'com.apple.iokit.hid.displayStatus' notifyState=0
    Jul 23 23:56:06 unknown SpringBoard[50] <Notice>: MultitouchHID: detection mode: 0->255
    Jul 23 23:56:06 unknown kernel[0] <Debug>: ALS: [AppleCT700] setPropertiesGated: requested ReportInterval=0 turn OFF sensor
    Jul 23 23:56:06 unknown UserEventAgent[12] <Warning>: DEBUG: Changing screen blanked state: 1
    Jul 23 23:56:06 unknown profiled[237] <Notice>: (Note ) profiled: Service starting...
    Jul 23 23:56:06 unknown profiled[237] <Notice>: (Note ) profiled: Locking device
    Jul 23 23:56:07 unknown kernel[0] <Debug>: AppleKeyStore:Sending lock change
    Jul 23 23:56:07 unknown mc_mobile_tunnel[239] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
    Jul 23 23:56:07 unknown mc_mobile_tunnel[239] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
    Jul 23 23:56:16 unknown kernel[0] <Debug>: AppleSerialMultiplexer: mux-ad(nr)::dormancySetIntervalGated: Setting dormancy interval to 2500 ms with mask 0x1700
    Jul 23 23:56:17 unknown kernel[0] <Debug>: AppleKeyStore:timer fired
    Jul 23 23:56:17 unknown kernel[0] <Debug>: AppleKeyStore:cp_key_store_action(0)
    Jul 23 23:56:17 unknown kernel[0] <Debug>: AppleKeyStore:Removing timer
    Jul 23 23:56:17 unknown kernel[0] <Debug>: AppleKeyStore:Sending lock change

    Obviously your phone was damaged by the fall. Take it in for evaluation, servicing and/or replacement at an Apple store or authorized service provider.
    Since it is out of warranty you will, most likely, have to pay.

  • TS1587 How can I get my Mac to run properly when it starts up and goes into a Gray Screen?

    To cut a long story short here's basically what happened:
    Had problems with signing into my Mac, not quite sure what happened. So after a lot playing around with some stuff, I tried to run a Start Up disk, which is now stuck in my Mac and it just goes to a GRAY screen everytime I go to power up my Mac. Have tried all sorts to get it going, but to know avail. There's not even a start up Chime. HELP PLEASE Thanks in advance.

    No startup chime is usually the sign of a hardware failure. If you have an installer disc (or if the disc that's stuck in the optical drive is an installer disc) then you need to try booting from it. But the first thing you need to do is:
    Intel-based Macs: Resetting the System Management Controller (SMC)
    Resetting your Mac's PRAM and NVRAM
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    Booting From An OS X Installer Disc
    1. Insert OS X Installer Disc into the optical drive.
    2. Restart the computer.
    3. Immediately after the chime press and hold down the "C" key.
    4. Release the key when the spinning gear below the dark gray Apple logo appears.
    5. Wait for installer to finish loading.
    Repair the Hard Drive and Permissions
    After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    If you can get this far, then you may be able to reinstall OS X without erasing the drive. But you will need to tell us what version of OS X you are using.

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