Microsoft Exchange, crashes and battery drain

I have had a persistent problem with two iPhones, one that has taken me months to identify. At first, I thought my 1st gen iPhone was the problem - I suspected bad memory. But when the problem repeated itself on a new iPhone 3GS that I bought, I knew the cause was something different.
I have reset my new iPhone about 25 times to factory settings. I have tested apps one at a time. I tried re-installing each of my apps in iTunes on my Mac, restarting each time to make sure the old version was purged. I have made countless trips to the Genius Bar. Slowly, I tracked the problems down to the Microsoft Exchange email account I must use.
Symptoms: frequent app and OS crashes. Rapidly draining battery, often in an hour from full charge. When plugged in to iTunes, it spontaneously syncs repeatedly and rapidly. The crash log is impossible to trace as a result. This usually happens about a week or so after rebuilding and resetting my iPhone. Often, I noted that when looking at my email, that I see the spinning circle of death.
The first thing I did was to stop pushing email, and setting email to manual fetch. That seems to have minimized my problem. But to my dismay, it still returns.
I am beginning to wonder if the idiots at my corporation's ISP (we use Exchange Server 2003) have not set things up correctly on their server, and that it is corrupting my iPhone OS. If anyone has ideas on this, please do share them with me. I am very tired of losing all my data again and again, and wasting time resetting my phone. I cannot tell you how careful I have been, how much I have tried to solve this problem, and the hours of time wasted in doing so. I think the iPhone is a wonderful device. But I am tired of having to be plugged into anything Microsoft.
Please do share any ideas that you have. Thanks!

I solved my problem! After three frustrating months of crashes, rapid battery drains (often less than an hour from full charge) and after upgrading from an iPhone 2G to a 3GS (in which the problems persisted), I finally found the source of my nightmare: my company's Microsoft Exchange Server (Exchange 2003).
It was a problem that vexed even the brightest minds at Genius Bars at four different local Apple Stores. At first, we thought the issue could be a memory addressing error on my original iPhone 2G. But when I moved up to an iPhone 3GS and the problems continued, I realized this was not the problem. I then tediously factory re-set my iPhone each time, and installed one app at a time to isolate and test the problem. (I have 90 apps. Go figure.) I ran in basic factory mode for two weeks, and only then did my iPhone work correctly. Then, not adding any apps, I set up my Microsoft Exchange account for the umpteenth time. Shortly afterward, all **** broke loose, with the iPhone crashing in rapid succession and the battery draining. Also, when attempting to sync with iTunes, the sync would stop, arbitrarily re-start, and re-start again. And again. And again. In the process, any data on my iPhone would get hosed.
Once I discovered the source of the problem, I conferred with my company's IT guy, who in turn groveled to my company's ISP, which hosts the Exchange Server. In a few minutes (and probably a couple of clicks back at the ISP), my problem went away as suddenly as it began.
So, if you use Microsoft Exchange with your iPhone, and out of the blue, your iPhone goes bonkers, talk to your company's IT guy immediately. I hope this will help you!
I'll try to get specifics of the setting changes made by my ISP to fix this nightmare.
I am using iOS 4 and loving life. I also applied the recent configuration update for Exchange Server and iOS 4, which immediately fixed my problems downloading Microsoft Outlook calendar items. If you have this problem when syncing with iOS 4 and Exchange, see the following:
http://support.apple.com/kb/TS3398
I hope this helps! Thanks, Apple!

Similar Messages

Data usage and battery drain has skyrocketed with iOS 8.1.2 (maybe earlier)

3 weeks ago my wife got a text message on her iPhone 5 from AT&T that she had used 90% of her data for the month. 30 seconds later, she got another one saying that she had used 100%. Granted, her data plan is small, 200 MB. But, for the last two years she has used as little as 17 MB in a month and her largest prior to this latest month was 49 mb. This month she got to 380 mb before we were able to shut off her cell data. Otherwise, a second chunk of 200 MB and another $15 would have been added to the month.
We had noticed that her battery had been draining rather rapidly in standby mode with no background apps running when she didn't have access to WiFi. We have now correlated the two results, High Cell data usage, Quick battery drain and very warm phone. In case anyone is wondering about her iPhone 5 being one in the recall, it is. I took it in and had it tested. Apple says the battery is fine. It does hold a charge well. When all network communications are shut down on her phone and it is in standby mode, there is no noticeable loss of charge in 24 hours (our longest test).
Since I have a grandfathered Unlimited Data Plan with AT&T, I have been doing some testing on my iPhone 5s. Sure enough, I've seen similar results. With nearly everything turned off except Cell Data, I've seen 483 MB used in 24 hours. Of that total, 479 MB was used for Documents & Sync. I even have everything turned off in my iCloud account, Location services are turned off, no push notifications etc...
The best I can figure, this has been a problem since we installed 8.1.2 and yesterday I installed 8.1.3 resulting in no positive effect on this issue.
At this rate of data usage and no access to WiFi, my wife would have to have a 15 Gb data plan to keep from exceeding her limit. I don't think AT&T even offers one that big anymore. I might have to switch to Sprint or T-Mobile if this doesn't get resolved.
Any ideas would be greatly appreciated. Thanks in advance for your shared insights.

Hey this is Brian, bjmcmurry, under a different user ID. If I logged in as bmcmurry, original post, I was just getting a server error and couldn't get to this discussion nor post a comment anywhere.
Anyway, let me be as brief as I can. After an extensive analysis of replicating the problem on another phone to eliminate it being a hardware specific issue and that the test phone has an unlimited data plan, I was able to stop the excessive data usage and consequential battery drain. I believe I have a reasonable explanation of the problem, an iOS logic bug.
I had everything under my control clamped down on the test phone to minimize data usage. Also, I was forcing all data usage to use the cell towers. I determined that I was burning at least 11 to 13 Mb per hour doing nothing important. I literally had everything turned off except 'Settings' was allowed to use Cell data providing a avenue to log into the Apple ID.
The two phones had 2 things in common, they were using the same Apple ID and the same version of the OS. One was a iPhone 5 and the other was a 5s.
Here is a synopsis of my experience via my written evaluation of the Apple support system (Apple Rep name's have been removed):
After a couple of hours on the phone with an Apple Care Senior support Analyst, it was suggested that I go to the Apple Store to 1) get my battery replace in the iPhone 5 since it qualified for the replacement program and 2) see if the Genius could provide me with any insight in the data usage issue and battery drain.
I'm certainly glad I had multiple reasons to visit the closest Apple store, a 45 min drive. I got the battery replaced, thanks for that.
Regarding the important issue to me that brought me to the Genius Bar, excessive Cell data usage, I thought the Genius did a wonderful job listening and documenting the problem we were experiencing. Unfortunately, educating us on the use of the product or replacing our phone was not going to solve the problem. He eventually figured it out, this was not a user error or broken hardware. We surmised that the reason I was sent to him was to verify and document that there was a problem. I clearly had a problem. After writing copious notes on the issue, The Genius smartly referred me back the the AppleCare Senior Advisor. So, back to AppleCare Senior Analyst I went. She, knowing this was not a simple problem to solve i.e. beyond her level of expertise, got an Apple Software engineer involved.
My primary frustration is that this should have been escalated to software engineering right away. My trip to see the Genius was, I believe, a waste of time for both me and Apple regarding this issue. Diagnosis of this type of problem is well beyond the Genius’ knowledge and job. The Genius did a very good job doing what he could within the scope of his job. He just couldn’t solve this problem and had no one within Apple to which he had access for help.
However, that initial consult with the engineer was a bit feeble. Not only could I not talk to him/her directly, his/her focus was still working with the ‘Black Box' approach. Having Analyst ask me to do stuff like restore the Phone was more like trying to find a 'work around' than 'identifying the real problem.' Maybe restoring the phone was going to fix some corrupted data on the phone sidesteping the real problem, the handling of this condition. The engineer did listen to the fact that I had restored the test phone, the 5s, and only added the use of my Apple ID. Duh, been there!!!
Having been an previous owner of a software development company that I started in 1980 and retired in 2001, I can tell you that using the 'Black Box' method of debugging is extremely inefficient. Instead, having access to an ‘Activity Manager’ type app to identify in real time what process was blowing up the data flow would have saved me a lost afternoon at the Apple store and hours on the phone with tech support.
Ironically, I may have stumbled onto a "work around" solution short of turning off Cell Data that stopped the excessive Cell Data usage and consequential battery drain. Just prior to leaving the Apple Store, I used one of their Macs to log in my Apple ID on the id.apple.com website to ‘Manage my Apple ID’, I was forced to upgrade the security level of my password. Afterward, my cell data usage seemed to drop dramatically.
I told the AppleCare Senior Analyst that I may have stumbled onto a workaround and I suggested that I give it a couple of days of monitoring. We'd talk then and I would have results to report. She agreed.
Sure enough, my Document & Sync usage was back to normal, about 1/2 Mb per day. Am I happy that the excessive Cell Data usage has stopped? You bet! But, there was no intuitive reason that an end user would know to log in on the ID website to unknowingly solve this problem. As I use to say to my employees, that is not the ‘Macintosh Way.’ And, rebooting the the 'Microsoft Way.'
When I reported my findings to the Analyst, we both concluded that data usage was back to normal. She did report to me that the engineer did provide a laundry list of suggested activities to help solve the problem. Remarkably, they were everything that I had already done and were pretty much what the Analyst and the Genius tried to do. All reasonable tasks. But clearly, the engineer hadn't even ready the notes on the case before responding. And, none of the things suggested would have uncovered the real problem, likely a logic bug in iOS.
My advice now is to have the software engineering team rule out that there was an unresolvable state that a background process was fiercely trying to handle. The iOS does not seem to know how to intervene and prompt the user with a requirement to upgrade their password. If this does end up being the case, I would call it a logic bug, a perpetual exception that is not being handled properly.
Anyway, I hope this helps you.

Anyone having same problem? I phone 4 after updating to Vers.5.1.1. battery cannot be 100% full charge, always stop at 99% and battery drains off fast too :(

Anyone having same problem? I phone 4 after updating to Vers.5.1.1. battery cannot be 100% full charge, always stop at 99% and battery drains off fast too

I had major issues with the iPhone 4s battery, however it’s resolved.
The tech who set the phone up at the Apple store did so with little training.
if you have a mobile me account. First go and move all your data to the cloud by going on your computer and logging in at me.com/move. The cloud has replaced mobile me, so there is no need for those two accounts
Also make sure that for any of your email accounts you set them up to fetch, not push. My tech person set them all to have the email servers push data to the phone. The new iphone4s antenna is extremely strong so it will continually try to access stuff that is pushed–***** a lot of battery life doing this. It makes it worse if you have exchange 2010 accounts. Something about changes made to exchange really suck battery life from devices that access such accounts.
turning of locator and the push notifications from facebook--they have a lot!

HT204150 I am currently switching microsoft exchange emails and want to keep my contacts

I am currently switching microsoft exchange emails and want to keep the contacts associated with the old email address. It seems though that they are backed up to my former employer's server/cloud. How can I keep the contacts on my phone but switch emails?

Choose Consolidate Library from the Advanced menu or the Library section of the File menu in iTunes, find the iTunes library location from the iTunes preferences, and move the song files inside to the new computer.
(35991)

Hot to touch and battery drained

Has anybody's Iphone5 is ever hot to touch and battery drained at the same time.

Hi there,
You may find the troubleshooting steps in the article below helpful.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
-Griff W.

IPhone 5 Continued Problems - Unable to Sync and Battery Drain

It seems that my iPhone 5 went to crap after the last iOS 6.1.2 update.
Battery life took a turn for the worse. No consistency in usage and standby time and battery drain.
But now, for some reason and I don't know if it's iTunes, I have been unable to sync and back-up for two weeks now. After going through all the syncing steps, all 7, it kicks back and error message: "iTunes could not back up the iPhone "My Name" because an error occurred."
No error code. Nothing.
Any ideas what I can do to fix it?

I got a new iPhone 5 about 3 weeks ago. I notice that from time to time in my pocket it heats up high enough I can feel it trough the material, but not as to burn. I read in a post in this fuorum that this hapened for some iPhones after they updated to the new IOS either when is recharging or some blame it on heavy gaming. Mine was not recharging and no game apps open, just the usual iTunes, Messages and phone as usual when I carry it. It happens about every other day, I can feel it through my pocket and soeme times when I am holding it it is quite hot. After a couple of minutes it seem to cool off again. it just does not seem right. (Im posteing in different discussion to see where I get an answer before taking it to the geniuses )
PS: Dave049 I'll try your suggestion and try re-adjusting the SIM card . if it works I let you all know. thaks for the idea

Microsoft Exchange server and Mailbox box prompt after migration

We are getting prompted to click OK when we open Outlook on the Microsoft Exchange server and Mailbox dialog box.
We just migrated from 2007 exchange to 2013 exchange and the people with windows 7 seem to be able to access exchange through outlook 2010 without getting prompted. Also people who are getting prompted are not able to access public folders and our
XP. Those using windows 7 can access public folders.

Hi,
From your description, I would like to clarify the following thing:
Windows XP does not like msstd:*.domain and must use msstd:server.domain instead.
So I recommend you set this by updating the CertificateName via EMS.
1. If you use a wildcard certificate, please run the following cmdlet:
Set-OutlookProvider EXPR –CertPrincipalName msstd:*.contoso.com
2. If not please run the Set-OutlookProvider EXPR –CertPrincipalName msstd:$null cmdlet. Once done, repair Outlook profiles and check results.
Besides, when there is a Windows XP user, we recommend SAN certificate not wildcard certificate.
Hope my clarification is helpful.
If there are any problems, please feel free to let me know.
Best regards,
Amy
Amy Wang
TechNet Community Support

Microsoft Exchange 2010 and Outlook 2013

My colleagues computer suddenly crashed yesterday and it wouldn't restart without a system restore.
Now when we try to open up Outlook it says that you must connect to Microsoft Exchange at least once before you can usse your Outlook Data file (.ost)
Also The PC has lost the trust relationship on the domain
We have exchange 2010 and the servers OS is Microsoft Windows Small Business Server 2011 and the Client PC is running off of Windows 8.
Can you please help me resolve this issue?
kind regards
Steve Bradshaw
[email protected]

It might be possible that the MAPI key (which enables Outlook to synchronize with Exchange) has been deleted due to the System crash. So, in order to establish the connection, you need to Reconnect the OST file to the original MAPI profile and then reconnect
then MAPI profile to Exchange Server.
If the above method fails to resolve the issue, then the best option for you would be to take the help of any professional OST to PST Conversion Software, which will help you to Extract data from your OST file and convert it to PST file which you can import
back to your Outlook to establish the connection with Exchange Server again.
You can check this
presentation for more info.

Iphone 4 from sprint and battery drain issues

how many people out there bought a new iphone 4 from sprint and having the rapid battery drain issues? there is a big thread on the 4s but not as much on the 4 and im trying to decide if its best to just exchange it or try more fixes.

I have the same issue. I am with sprint. The battery goes down in 6 hours, mostly in standby and some emails. I can actualy see the battery meter going down every 30 sec when reading my mails. iCloud is disabled as also push notification. The phone gets also hot. This issue is completely stupid and remember, I had iPhones for the last 3 years. My last one was the 4. It is first time I have such a problem. My friends that have the 4S with AT&T do not have that problem. As a mater of fact, I compared today and mine goes down 50% faster. I will have to return it and switch to another provider.

My iPhone 5s button home is not work and battery draining very fast

is buy new iphone about 1 month in true shop in thailand
1.is use about 15 days have a problem battery draining very fast * 16/5/2014
i go to shop true but shop tell is not problem
2.bluetooth is not compair with my car
but in the first time i can connect bluetooth. But 1. shop true restore my device after then i can not connect this
3.the button home i cannot used 25/5/2014
i go to true shop again
- tell to me this shop not receive becasue the phone have scratch and i want to change i pay 9800 bath about 326 us dollar
BUT i seach information scratch about 4mm. right
*1 min 1 per*
i hope apple help customer i buy product apple a lot of because i thust your brand but this case im not sure
plese reply is mail as soon as im wait your answer....

12 hours i don't have a answer.... this time my phone not used

Heating and battery drain

I fully charged my iPhone 4 in the morning and since from that time it is hot and the battery drained with in 3 hours after the full charge.
Can any one help me to fix this..:(

Typing in ALL CAPS is considered shouting, is difficult to read and is rude. Your help is very much appreciated, but please turn OFF your CAPS LOCK

Over heating and battery drain on iPhone 4 after iOS 7.1 update

I am facing heavy battery drain and overheating after updating my iPhone 4 to IOS 7.1
The battery discharges @ 1% for every minute - when not in use / idle. The handset stays uncomfortably warm. The background app refresh, location services, screen brightness etc have been switched off/kept to the minimum. Though there is significant improvement in responsiveness. There were no battery/overheating issues with iOS 7.0.6.
Have reset all settings, switched on/off, given a hard boot (power button + home button) but no use.
Suggestions to resolve this are welcome.

This is not a software issue!!!. Yes, it may cause by the software update.. I had the same issue with my Iphone5 after 7.1.. I went crazy .. seeing my battery draining 1% a minute without using it.. and it took more than 7 hours to charge completely. Worst my IPhone was out of warranty cant take it back to Apple to have it fixed.
Things already did -
I changed the battery
Restored the phone
Switched to setting basically nothing
Waited for 7.1.1 to come out and then update the phone
But none of these helped at all
So i rolled the last dice.. took my phone to a local technician (in Philippines). They said none of the above will resolve the issue.
What exactly went wrong was the - USB POWER MANAGEMENT CONTROLLER IC U2 was busted. Once this was replaced my phone worked just fine. in fact I was amazed with the results.
My phone charged 100% from 20% in less than 60 minutes.
Now my battery lasts for more than 15 hours ( i do not use mobile data only Wi-Fi)
So if your phone is out of warranty no harm in getting this part replaced. If within warranty you may get a replacement handset.
Now to what causes this as per the technician " Every update from apple tries to exclude accessories that are not certified, and you do get the pop up that this accessory may not be supported" continue to use the charger will fry the IC U2 .
Hope this Helps goodluck

I had microsoft exchange added and when I synced I lost all of my prior contacts. Also, thenames all turned to numbers. Example when you get a text from a contact, their name appeared. Now just a phone number. What did I do wrong and can I get it back?

Since adding microsoft exchange I sunced my phone and lost all of my old contact, notes. etc. Also, when I do get a text message it appears as a number instead of a name. What did I do wrong and can I get my old info restored. When I tried restoring it only gave me the same thing.

That number is for an apple server in the UK that is used for iMessage activation. A hidden SMS is snet to that number when you turn iMessage on and is used to verify your phone number. I suggest you turn iMessage off. In settings/phone turn on dial assist. Check with your carrier to see if you can send an international SMS as you end that possibility to activate iMessage. Rest your phone (Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost).) then turn iMessage back on.

Lost of voice signal iOS8 NO SERVICE and Battery Drain

I have an iphone 5, updated last week to iO8 , now I have seen battery drain much faster, after I just had Apple replace the old battery under the replacement program with a brand new one !!!, (if you had purchased an iPhone in Jan 2013), now I'm noticing that I am losing the AT&T voice and data signal, NO SERVICE !!! Apple what's going on here ??

Hello, iswho.
Thank you for visiting Apple Support Communities.
Battery life can be difficult to troubleshoot as multiple factors contribute to how long a charge can last. Graphic intensive applications, display brightness and data connectivity are just a few of the items that can cause the battery life to decrease rapidly. I would need to know a little more information about your usage patterns to give you and idea on how to maximize battery life. However, here are some tips on how to adjust settings and charge the device that may help.
Resolving issues
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge until your device turns on. This could take between 10 and 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue persists, please contact Apple Support.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/ht1476
About Batteries
Maximizing Battery Life and Lifespan
In regard to your issue with no service, go through the troubleshooting steps in the article below.
iPhone: Troubleshooting No Service
http://support.apple.com/kb/TS4429
Cheers,
Jason H.

After updating iPhone 3gs to IOS 5 has no service and battery drains in like 30 minutes

after updating my iphone 3gs to the IOS 5 firmware my phone has no service it says searching then goes back to no service i tried reseting it contacting ATT and they could not figure out the problem what can i do also the battery drains faster like in 10 to 30 minutes is fully drained. Was not doing this before the update please help

Perform a restore without restoring from a backup and see if that resolves the issue. You could erase the phone from the phone itself if you don't want to mess with iTunes. I'd just backup with iCloud before doing this to make it really easy.
Settings>General>Reset>Erase All Content and Settings
Post back with your results. If that doesn't resolve your problem, you're more than likely looking at a hardware problem on the phone, which is probably out of warranty by now.

Microsoft Exchange, crashes and battery drain

Similar Messages

Maybe you are looking for