MiFi Suspension Without Billing

Four years ago I bought a MiFi 2200 wireless hotspot for which I paid the
full retail unsubsidised price and I put it on a month-to-month contract for
which I was told I would get unlimited non-billed suspensions. And for 4
years I've enjoyed exactly that. But today, while the device is still on
suspension, I received a bill with monthly charges. I called VZW customer
service who told me that the deal that I was promised and that I have
enjoyed for 4 years never existed.
Can anyone shed any light on this?
Was there a change in policy or did Customer Service get it wrong?

Suspension without billing is limited to 3 months.  Suspension with billing is limited to 1 month. After that time the device will become activated again unless the user calls back and requests another. Users can request suspensions as many times as they like. However, each time you suspend with billing your contract end date is pushed back accordingly. 
This is how it has been since I have gotten involved with MiFi devices around May of 2011.  You need to make sure you are choosing the correct suspension option and checking in with VZW accordingly.  Otherwise they will auto reactivate your device and start the billing process again.
More information:
https://insidersguide.vzw.com/article/suspend-reconnect-verizon-wireless-service-how-to/

Similar Messages

  • How do I make a consecutive 90 suspension without billing from Thailand?

    I am in Thailand for 5 months.  Before I left I suspended the service for 90 day maximum.  I now need to make a suspension consecutive for another 90 days without billing.  There is no mechanism online for a second suspension request without reconnection first. Reconnection is done online or automatic.   There is no way to communicate to Verizon from Thailand in any form.  I can not stop from being unsuspended at end of 90 days and no way to request second suspension without billing from Thailand.

    Yes and no.  In my experience, I had to wait until the line reconnected automatically and then resuspend it.  Since it resulted in the line being connected for a day, there was a charge on my next bill, but since it was pro-rated for just one day, the charge wasn't much.

  • Problem in my phone suspension and billing

    Dear Verizon Wireless,
    Hi, I've been a loyal customer for Verizon, but I recently figured the website or the customer service are very hard to reach.
    Since I had a problem with my billing, I was trying to contact Verizon Wireless via live chat to look for customer help but every time I visit the website, the live chat is not available even in its operation time.
    So I looked for Verizon's customer service email to address my issue, but I couldn't find it through the website.
    The website kept saying the web page is not currently available and asked me to try later, which never worked.
    So here I am trying to post my problem in the discussion forum.
    If it causes any problems, I am willing to put this post down but I really need to get in touch with the customer service.
    My problem is that I have set my phone (iPhone 4s) on suspension.
    The billing was supposed to stop but I've been getting bills constantly.
    As the notice mentioned that I won't be charged for any fees for suspending my phone, I didn't care to regularly check my account, since I am outside of the States.
    I have never used my phone or Verizon service (no roaming at all), but currently I am billed with more than $300 which I am not willing to pay for service that I never used.
    Please take care of my situation.
    If you need my information, please leave a note on this post, or email (removed)
    Thank you.
    Private info removed as required by the Verizon Wireless Terms of Service
    Message was edited by: Admin Moderator
    Message was edited by: Admin Moderator

        Hi Mc7jin,
    We want reaching us to be easy! I apologize that this did not occur. We offer customer service via Live Chat, Twitter, Facebook, and Phone http://vz.to/19bXyZu. We can help here as well. If your phone line is on a voluntary suspend, you have the option to suspend services with or with our billing. Suspending services with billing means the contract will not be extended by the time frame the phone was suspended. If you suspend without billing the line contract will be extended by the time frame of the suspension to keep your 24 month agreement http://vz.to/SWW4kE . Did you suspend the line via MyVerizon or customer service?
    Did you want to change the suspension to without billing and extend the contract?
    Thanks,
    PamelaF_VZW
    Tweet us @vzwsupport

  • How many times can I suspend (without billing) my service?

    I know I can suspend it twice for at most 90 days each time. I'm wondering though whether it is possible to suspend it more than twice in a year as long as it's not for more than 180 days overall.
    Since I have a smartphone and I'm on the more everything family plan, suspending without billing means that the bill will be 40 dollars less/month, right?
    Thanks!

        hybridhoneylp we'll make sure that everything is crystal clear! You're right on track, the maximum amount the line can be suspended without billing is 180 days within a 12 month rolling period. So you can suspend the line multiple time as long as the time frame does not extend beyond the 180 days. Suspending without billing will stop the monthly charges and the time the line is suspended will be added to the end of the contract. For all the details, please visit http://vz.to/1kuSN3C
    AshleyS_VZW
    Follow us on Twitter @VZWSupport

  • Intercompany stock transfer without billing

    Hi experts,
    I have one issue. We want to map intercompany stock transfer for spares and consumables  without billing.
    Is it possible in SAP? If possible can anybody tell the business process step by step with transaction?
    points will be awarded
    Regards,
    Santosh

    Hi,
    normally, the intercompany stock transfer process is not billing relevant, but the
    cross company stock transfer is billing relevant;
    step-by-step process for intercompany stock transfer:
    ======================================
    the question is if you want to do the process with or without a delivery, in one step or two steps...
    one of the processes is following (with delivery - two step):
    1) me21n -> create purchase order (UB)
    2) vl10b -> create outbound delivery (NL) and post goods issue within vl02n (movement type 641
    -->> after this step, the material will be in stock in transit
    3) migo -> A01 post goods receipt - R05 with reference to outbound delivery
    (you can also do it with reference to the purchase order, but you could have changed something within the delivery -> check note 326539)
    -->> if you would need an inbound delivery for your process, this is also possible, and you can also create it automatically)
    (you can check notes 421276, 490865, 497287, 965176 regarding this)
    if you want to do it with delivery with one step
    you just have to do point 1) and 2) -> here with movement type 647, that also makes the post goods receipt and you do not have to do point 3)
    if you want to do a stock transfer process without delivery,
    you should post goods issue and receipt with migo with reference to the purchase order
    you could also check notes 498143, 842829 for more information, f.e. about customizing settings
    hope I could help you,
    regards,
    Ely

  • Return Order Without Billing

    Hello,
    I need you help I have to do a return order Without billing (credit memo), How can I do that ??
    Thanks
    Best Regards

    Hi,
    In the copy control VTFA and VTFL delete the enteries for return order and credit memo / return delivry and credit memo.
    Once you do that system wont allow you to create a credit memo.
    Hope this will help you
    Regards,
    Krishna O

  • Please let me know how to create a iTunes ID without billing account because I don't have a bank account?

    Please let me know how to create a iTunes ID without billing account because I don't have a bank account?

    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card

  • Service suspand without billing

    hey my name is hina , i already suspanded my account for 92 days with without billing system . i confirmed my suspantion without billing system with online customer service that i can not get monthaly bill for 92 days .. but now i get an email from verizon it says my new monthaly bill is available then i checked my verizon account is say paid in full .. so i have 2 questions
    1 = why am i getting monthaly bill if i suspand my phone with without billing system ?
    2= my verizon account show my bills are paid in full .. wat does that mean m confused .. ? please help me Asap.!

    Hi hinznadm,
    I apologize for the confusion and I would be happy to identify what transpired.  Adding to what budone stated, normally, an account can be suspended for up to 90 days 2 times a year, unless placed on military suspend (with supporting documentation). After the 90 day time frame the service will automatically reconnect. At your convenience, please PM me your wireless number and I will gladly review your account. I look forward to hearing from you soon.
    Thank you for your contribution to our community forums, 

  • Customer returns without billing reference

    Dear all,
    What is process for customer returns without billing reference document ?
    Jeyakanthan

    Hello,
    The best process for setting up the process of RETURN without referrence is as follows:
    1. Create a New Sales Order type ZRE with referrence to Order type RE. Please use the same pricing procedure as used for order. And for referrence field, use it as blank. Maintain Delivery type too.
    2. Create Delivery document in VL01N and also ensure to maintain the copying control of this to ensure smooth flowing of data.
    3. Create PGR process for the Delivery document to allow the return of goods in the inventory for Quality inspections and evalution.
    4. Create a Credit memo request which settles material to balance the value of the complaint delivery and atlast create Credit memo.
    Regards,
    Sarthak

  • I m staying at Mumbai and one of the very well known apple ipod's reseller is offering me ipod nano 7G without bill at little cheap rate. So I want to know that if I will make a purchase from there then am I eligible for APPLE'S one year limited warranty?

    I m staying at Mumbai and one of the very well known apple ipod's reseller is offering me ipod nano 7G without bill at little cheap rate. So I want to know that if I will make a purchase from there then am I eligible for APPLE'S one year limited warranty?

    The warranty for ipod nano in india is here:
    http://www.apple.com/legal/warranty/products/nios-ipod-english-uk.html
    Im not really sure but some resellers have their own warranty.
    If the iPod is brand new, it should have the apple one year limited warranty
    hope it helps

  • Delivery without billing

    dear all,
    how can i create  a delivery document without creating a billing document  (not relevant for billing)?

    Hi Ahmed,
    You can use Free of charge item category (TANN) in that case.
    Go to VOV4 --> Assign your item catgeory TANN.
    So you need to create the delivery but no need to charge.
    Hope it helps,
    Regards,
    MT
    Edited by: M T on Mar 29, 2010 6:37 PM

  • ITunes account without billing information?

    Is it possible to make or use an Apple account to get Album Artwork without having to fill in billing info? I have NO intentions to purchase any songs from iTunes, because I buy a LOT of CDs. The thing is though, Album Artwork is never included when I import the music from the CD.
    Also, no matter what AOL account I try to use, I always get the following message:
    http://files.nwtclan.net/img/untitledd88088.jpg

    how about setting up an account using a credit card, but then deleting the credit card information, as per the "How do I delete my credit card number?" section of the following document?
    iTunes Store Customer Service Credit Card FAQ

  • AppleCare on iPad without bill?

    Hey guys,
    I hope I'm right here.
    I bought me an iPad on eBay a few moths ago. This device has warranty until march 2012. Now, I think I maybe should take an AppleCare Plan on it for a secound year of warranty. But I haven't the bill of this iPad. Is that possible to make an AppleCare Plan on my device without a bill?
    If this is important, I'm here in europe (Germany)
    Gruß

    The only other way to turn it on, is to plug it into power.  When plugged in, it should automatically turn on.

  • HT1918 can I get itune app updates without billing info

    I want to get updates to apps, don't care how, iTunes of direct onto my device, but do not want to keep my Credit Card details online as my Son keeps purchasing items.

    You can create an iTune and App Store account without credit card
    1. Sign out of current Apple ID if you are sign-in to one (important)
    2. Go to App Store and select a free app
    3. Tap INSTALL APP
    4. Create New Apple ID
    5. Confirm Your Country
    6. Agree with Terms and Conditions
    7. Fill in your Apple ID and Password (you must create a new Apple ID; don't use your old Apple ID)
    8. Create and answer your secret question
    9. Select NONE for Payment Method
    10. Fill in Billing Address
    11. Submit application for new Apple ID
    12. Wait for verification email
    13. When email arrive, verify your account
    14. Start downloading your free apps

  • HT5622 HELP! MY IPHONE WILL NOT ALLOW ME TO UPDATE MY FREE APPS WITHOUT BILLING INFO?

    Ok so my App Store hasn't let me update any of my apps because it's saying I need to put in proper billing info, when I do it never goes through? All my apps were FREE so why can't I update them & why is it asking this? i've been having this problem since I've updated to the ios7
    Additional Info
    I have a iPhone 4s
    I've bought apps before but deleted them
    All my apps are mostly Facebook and Instagram

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

Maybe you are looking for