MNP Penalty on last bill

Hi, I've seen this mentioned on a couple of topics but no real solution. I contacted EE exactly 30 days before my contract end date to notify them I was leaving. I asked on several occasions if I would be charged more than my monthly fee and was told no. I was however told that there would be a small early termination fee on my contract but the bill would still amount to my normal monthly rate. Having since logged into My EE, not only has my monthly plan charge increased I have been charged a whopping £17.74 ON TOP of my monthly plan for early termination. Can someone please shed some light on this situation; personally I have never had a problem leaving other contracts until this. ThanksJames

Did you request a PAC when you called? If so you would be charged an MNP ( mobile number portability) penalty as a PAC can be used as soon as it is issued which would in turn cancel the line. You wouldn't encur an early termination penalty if you only gave 30 days noticed for cancellation before the end of your contact period and as a result your line would close on the contract end date.

Similar Messages

Re: Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!

Branched from Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!
It is a brilliant move on Verizon's part - brilliant if the never want a customer to return. I've been a loyal customer for many years, but when I switched, not only was the guy I had given lots of sales over the years to in the mall a jerk to me when I asked for my account number, but when I tried to get a copy of my disconnected bill, it won't let you access it. Yes, you can, if you can find your flipping account number, pay your disconnected bill online. However, you will never find a copy of your bill. Why? Verizon wants to punish leaving customers so they can't get their ETF's paid by another company. This reminds me of the horrible AT&T days where they got so big they started treating everybody like crap. Blockbuster did the same thing. It will come back to haunt Verizon as everybody I know is fleeing their service. I give them credit, their phone service is superior in quality, but I will never go back because of the way I've been treated as I try to leave for a better deal since I am having financial difficulties this year. I might would have come back but not now. On top of that, they have a trick where they won't port out one number of the set you are trying to port. When you finally get through on the line to get it shut off, they tell you they can't turn it off until the next billing cycle. So though I shut off all the phones but one - one week into the billing cycle, I got charged for ALL 5 phones for the entire month. This because they insisted they couldn't shut off that final $20 per month phone. After three dropped calls that took me 20 minutes each to get through to a live person, they then told me they could have shut it off and their employee told me wrong. They said they'd send it for "Review" after which - you guessed it - I'm supposed to "Call back" - an act of God and congress and taking a day off work so I can keep trying and keep sitting on hold forever later.... I'll let you know what happens. I'm telling everyone I know, like I did with AT&T to NEVER do business with them. They used to be great, until they got big. So if anybody finds some way to get their final bill, I'd love to know because I've spent hours on the phone and online trying.
Message was edited by: Admin Moderator

Did you not get the final copy of the bill in the mail via United States Postal Service?
What about older bills? Did you keep any paper copies? Download a PDF copy of the electronic bill at some point?

Statement of Last Billing Cycle's Calling/Texting Details?

How can I just get a report of last month's (last billing cycle's) usage details for calls and text messages ~ just looking for basics like phone numbers, dates, times for texting and calling. I can't seem to access that online now?
Thank you.

If your billing cycle had just ended, it may not be available just yet while they generate the bill.
Log in, and on the home screen, click on View Bill - you should see a summary, with links for details. If you don't, then my questions would be - Is this a family share plan? And are you the primary line/account holder?

Why can I not see my current usage since my last bill?

I want to see what my current usage is since my last bill (I.e calls and texts) but when I try to do this in my account nothing shows up. Why is this?

Hi,
Are your calls and texts unlimited? If so then unless you pay for itemised billing they will not show up under usage.
Thanks,

Porting out, how will the last bill workout?

Looking to port out soon. I know my EFT is $320. But not sure of what the final plan charges will be. My bill just posted, and my billing cycle starts on the 3rd of the month. How does Verizon handle the last bill. Is their any prorating? Should I pay this bill or wait for the final bill? Thanks!

budney, I regret to hear your considering canceling service. Leiko27, thanks for the information, your correct. If your under contract and you call to request cancellation of service, the cancellation will not occur within the system until the end of your current bill cycle. Your final bill will have your early termination fee listed.
Additionally, budney I would like to know why your canceling and review any options so that you can stay with our wireless family. I will send you a private message so that we can discuss your account in further detail. We truly do not want to loose you as a customer and want to make sure you are happy with your service. Your important to us and we value you as a customer.

How do I pay last bill of contract?

My VW account and # have both expired, and Verizon no longer shows records for my #. How would I pay the last bill of the contract?

Go into a Verizon Wireless Corporate Store. Simple, easy and get a receipt.

Need last billing statement. Help!

I recently switched to TMobile. I need a copy of my last bill, but am not able to access it online because VerizonWireless does not recognize my mobile number anymore. If I call, they transfer me around until I get to a point where I need the mobile number, then I get kicked off the line. The chat people are no help, they tell me to go into a store. The employees at the retail store are no help, they tell me they are not allowed to print it out. I need a copy of the last bill (which I already paid in full) so that TMobile will pay for my Early Termination Fees. Help! Time is running out!

Thank you so much, Jennifer! I just PMed you!
I sent this to Jennifer but wanted to share with the public community audience as well. I have no bad blood with VZW. In fact, I can tell you now, TMO service sucks in my area (Seattle metro, surprisingly)! It's usable but I can easily tell from experience how much better VZW is.
There are two reasons why I switched carriers:
1) VZW doesn't support specific phones that I want, specifically Google's Nexus line (4 & 5), and the newly released OnePlus One.
2) I actually wouldn't have switched carriers except I broke my phone and didn't have insurance, so therefore I'd have to pay full price for a new phone anyway. So I figured now would be the best time to switch to take advantage of TMO's promotion, and they support the phones I want to use now and in the future.
If VZW supported these phones, I'd switch back in a heartbeat. Hopefully you can take this feedback up the chain and it doesn't go into a black hole. I know I'm just one of many that feel this way. Also, the simple fact that they have offered to assist me in this somewhat awkward scenario as I'm leaving to a competitor goes a long way as well!

Need more time to pay my last bill

i need help in payin my last phone bill as it due on the 15th July and i dont get paid till the 29th July so please can you help me
Can you give me any solutions on how to pay or you will cut my broadband and BT Vision off if i dont pay by the 15h July.
Thanks

Send an email to [email protected] remember to include your BT account number, telephone number and a link to this thread and they will have a look in to it for you.
But to be honest though I don't think you'll have much hope even if you have payed part of your bill, as BT may not give you more time to pay the rest of it off and you may end up facing being cut off along with facing additional charges regardless of circumstances.
My Motto:
Going to kill my HomeHub 2 very soon.

I want to know how many minutes were used last billing cycle for calling

my daughter has been calling out of state a lot recently. i want to know previous statement minutes and it also mentioned that out of area calls may not show up on bill right away. so how many minutes has she actually used this billing cycle?

If you are the account owner, you can go online and view the usage for each line on your account. For calls, you can go back 12 months and see the history.
If she made the calls from your home area, then there should be no delay in them showing up on the bill. The delay comes if the phone is out of the home area and roaming; sometimes the information from the roaming towers takes more time to reach Verizon computers. Your question wasn't clear if she was simply calling an out of state number, or if she was out of state and making calls.

Re: Porting out, how will the last bill workout?

@KinquanaH_VZW:
Please tell how does it bill if the number is already on month to month after years of service?
Is it prorated then?
Does one need to take any action after a confirmed port to a different carrier? (confirmed by the new carrier)
<Branched to a new discussion.>
Message was edited by: Verizon Moderator

Good question huCairs! Whether you are on a month-to-month contract or still within the 2-year contract, the Terms & Conditions of the Customer Agreement (http://bit.ly/Kg6KQP) still apply equally to any contract services. So there is still no proration for ending service, since the account will complete the close at the end of the bill cycle.
We certainly don't want to lose you as a customer. Please let us know if there's something we can help with that's making you consider porting out.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

Cancellation charge appearing on my last bill

Hi,
I called BT on 20th November 2013 to move house and transfer my BT calls and broadband (BT Infinity Option 3). The lady I spoke with said that they were unable to provide the same service at the new property (No infinity available) so my options were to downgrade to the avaiable broadband on 1Mbit or to cancel the contract. She also said that the latter would not incurr any cost as they were unable to provide the same services, So i went with this option.
Winding forward by two month, I recieved my "final" bill today and there is a shocking charge for ~£149 on the bill stating that as I cancelled my BT service within the contract period, that is what this charge is.
I called customer services (in India) who are saying that there is no evidence on record that this was a house move so are claiming that I need to pay this. All I have in email form is a cancellation order that BT sent through on the 20th November.
Is there anyway I can speak to someone that can help with this. I have been passed around between 3 people in the past 3 hours, not one being able to resolve the issue. The first one said that they will be able to issue a refund no problem - but need to speak with someone in billing.
Thanks
Anand

Hi nigma,
Thanks for posting!
I'm really sorry that this has happened. As we can't provide the same service at your new address you shouldn't have been held to term on the BT Infinity package. No need to worry as I can help sort things out from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Unable to see new bill in my bt

My billing date was 22nd Jan, my next bill date is showing as 25 April 2011, my current useage shows from my last bill and is up to last night but my current bill is still showing from October, I need to see my new bill as I was on a discounted call rate and I want to see what my current monthly bill is.
Can i get this info anywhere else?
Solved!
Go to Solution.

I was talking to a Customer Services rep while looking at my online bill in front of me, and mine was at least 2 days old

Disconnecting Line and Final Bill

I had been a loyal Verizon Wireless customer since 2008. I
was on a share plan with my wife and my brother, and I would pay the bill each
month which was about $160 for the three of us each month. I never missed one
single payment. Well the 3 of us decided to switch to
US Cellular. My brother’s wife had already been there, and they had these new
phones for a penny and it was time as we’ve had these same phones for 5 years
almost now, we were out of contract, and I had a work discount through US Cellular. So.......
February 22, 2014 the three of us went over to US cellular
and started a new plan with new phones. My phone number and my brother’s phone
number switched without a problem. However, my wife, who’s number was from a
different region could not be switched, we needed to get her a new number.
After we switched, US Cellular told me to call Verizon the very next day (which
was February 23rd) and disconnect/deactivate my wife’s line because
that one would not happen automatically as they didn’t transfer her old number.
So on February 23rd, I did
just that. I called Verizon and they said we were disconnecting it and I’d get
the next bill and would have to pay that and should be done.
Well sure enough around March 1st, the next bill
came, and on it is the full balance of $160 due March 10th. I question this and
call Verizon again admitting I thought it would be a lesser amount. They instructed
me to look at the billing date. The cycle was from January 15th to
February 15th on the bill that is due by March 10th. Well
we switched phones on February 22nd, so it made sense to me that
this bill didn’t reflect the few days of February 16- 22nd but
rather the previous full month from January 15th up until February 15th.
So far so good, I just misunderstood the bill cycle date.
So I asked if I could just pay off the remaining amount and
be done with it all. I mean we’re in the beginning of March now and haven’t used
the phones since February 22nd, and they’re all disconnected now,
why not? They told me unfortunately no, I had to pay this whole bill first and
then wait for the next bill cycle to come available which wouldn’t happen until after
March 10th for that last billing cycle which would reflect those few days of, Feb 16- Feb. 22nd.
The rep ensures me it will probably only be a few bucks per line for those 6-7
days or so. I said that’s too bad I can’t
just pay the whole thing now but oh well; we’ll do it your way. I guess I’ll just
go online in a few days and pay it and
then come the next bill cycle (which doesn’t go out until March 10th)
we’ll go online about that and pay the rest; just a few dollars per line.
The rep butts in, “yeah, about that sir, once you disconnect
the line, as you've done, you lose service to your online bill pay and accounts online so you
will have to call us to pay. I’m thinking aww man, another inconvenience, but
oh well, I’ll do what I have to do and call back twice to get these bills paid.
Well, a week later a couple days before March 10th
when the full $160 is due, I call and pay it (which took me forever on hold as
one of their centers was down). She apologized for the delay, took my payment,
and said when that last bill gets generated here in a few days (March 11th that shows usage from Feb 15th to March 15th, but will only reflect the few days I used the phones in that cycle which would be to the 22nd) I can just push pound
something something and pay the last bill through the automated phone system and be
done. I said okay
Come now to March 22nd I get that final bill in
the mail. I expect it to be a few bucks per line as is it would only reflect
from February 15th to Feb 22nd when we disconnected our
lines. But no, the bill is $120. That's almost
3/4 of the price of all three of our phones for an entire month. I was thinking something must be wrong, unless they didn't prorate the bill in which case the whole month (which would be a rip off) would be $160 like usual but why all this confusion? I was hoping to just use the automated bill
pay via phone to pay for those 6 days in the last cycle and be done with it forever but no, now I have to call the
company AGAIN to figure out all of this. What happened next was a nightmare!
I called and spoke with a rep asking why the outrageous
price for just a few days of service on those lines. She puts me on hold and
looks into it. She comes back and says my wife’s line was never disconnected. I
said you have to be kidding me; I’ve called in to disconnect it initially and
then even called back w/ questions on how the last bill works and everything
after we disconnect the lines. You can even see that no data or minutes were ever used on
any of those 3 lines since Feb. 22nd. She answers, yes sir I see
that, let me place you back on hold. Okay I figure she’s going to check this
out. She comes back again, well sir I
see you called a couple times but I don’t see that you requested to disconnect your wife’s
line. WHAT?! I thought. Why else would I originally call? US Cellular was right and told me specifically told me to do this the very next day and I did! AND THEN I ALSO EVEN CALLED BACK LATER AFTER THE NEXT BILL CAME CONFIRMING ALL THE LINES WERE DISCONNECTED AND HAD QUESTIONS ON HOW I LEAVE VERIZON AND WHAT MY FINAL PAYMENT WOULD BE! And why was my
account access to pay my bill online turned off (I did try to go online to see
if I could pay the last bill and I was no longer to go online) if my wife's line was never disconnected? This is getting
nuts. She placed me on hold again and returns, okay sir, this is what I’m going
to do. I’m going to suspend her line today and then you can call back tomorrow
to disconnect it. Then you can pay off the last payment on the next bill cycle.
At this point my blood is boiling, was this a joke. I should
not have to call back again, this should have been disconnected weeks ago! and
you can see nothing has been used on those phones. I told her this is the last bill cycle and I’m not calling
back and we need to get this disconnected today and that bill lowered to its
fair amount. She places me on hold again
and comes back and tells me she had overridden something and got the line disconnected
today and she was going to take $40 off my phone bill.
At this point I’m like finally, but an hour later and now my
phone bill is $70 for the three phones that we used for 6 days!! I said 6 days is about 1/5th of the
month. If our final bill is reflecting only the days of the month we used it
should be more like 1/5 the price of our original monthly bill which was $160. which would be more like $32, not $70. I had to explain some of the simple math to her and she
goes on to push about how the line was active and such, and I said but that
wasn’t my fault you didn’t disconnect it and this is not a fair final bill for
6 days of usage!! She put me on hold yet
again and finally came back and said I’m going to take off another $40 from the
bill but it will need approval from my supervisor which will take 2 business
days. If and when she approves it, you will get the final bill in the mail for
the $120 minus an $85 credit. FINALLY!!!
I wasn’t even looking for something free, I just wanted a
fair final bill after I’ve taken the time to call to disconnect my wife’s line
and understand how the final bill works and everything. No one should have to
go through this and spend hours on the phone trying to understand how the
process works so you don’t get duped and then end up getting duped anyway and
having to spend more time to fix that. It was a big rip-off and extremely frustrating.
Telling me the line’s not disconnected but taking away online bill pay, and the
final bill itself was not only wrong, but it outright lied in certain spots.
Almost as though they were making up dollar amounts and dates. The bill cycle on the last bill said Feb 15th to March 15th but then under then under my wife's name there was the charge of $120 and the dates next to that said March 15th - April 15th!?!?! The phones haven't been used since Feb 22nd! Not simple at all and very confusing. Make sure you’re carefully monitoring your
bills when leaving Verizon Wireless. Needless to say, I’m never going back to
them so I won’t have to worry about this again. I just hope this new paper bill that shows the credit gets to my mail box before it's due date of 04/10 so I don't get a late charge. I was assured it would. I hope the CSR is telling the truth this time for once. I have faith in the last one I spoke with. I'm hoping she doesn't let me down too like everyone before her so far has.

Leaving is quite simple via porting out. As you noted when two of the lines ported successfully. However I can see no valid reason why the wifes number could not be ported out. There are porting laws in place. But on to the rest.
If your monthly service runs as you are saying "The cycle was from January 15th to February 15th on the bill that is due by March 10th".
That would be incorrect. If your monthly bill is from lets say January 15 through February 14 then your payment on the account is always that last day. (February 14th.) The next new billing cycle is now February 15th through March 14 again the bill closing date is the day the invoice must be paid. All three lines since they were ported on February 22nd. still must be paid in full (2 ported & 1 not ported). There is no prorating in this case. Now in regards to the bill closing date again would next be March 15, 2014 through April 14, 2014. Since the wife's phone was not closed the only device should be just that line and no other. The other lines are paid up through March 14, 2014 so there should be no further charges.
Some where along the line folks must remember to terminate service (port) a few days BEFORE the next bill comes due. remember we pay in advance.
Good Luck

High bill with unusual calls and texts from non-functioning numbers?

We have a family share plan with 3 phones, one phone for my husband and two phones for our employees. Our usual phone bill runs around $150. Our last bill was over $600, the majority charges being on one of our employee's lines. This particular employee has been with us for over 10 years, and has always been extremely trustworthy and very frugal in his usage of his phone to make personal calls (very infrequent and always less than 5 minutes in duration, unless made during the free nights and weekends timeframe). Our latest bill showed over 1,000 texts to/from his phone, as well as over 3,000 peak calling minutes (both to/from his phone) alone. Many of the peak calls are lengthy in duration (30+ minutes, up to 120 minutes). I realize this post is long, so will divide it into headings so that it makes more sense:
Information on usage:
Our employee insists that he did not make these calls and texts (he does not even know how to text), and what is odd about the numbers that appear on the detail (both text and voice) is that they fit into one of two categories:
1. There are calls to two particular non-local area code numbers (and possibly bogus, as they have area codes 523 and 352(?)). When I call the two numbers, I get the following messages:
From my landline: When called from my landline, adding a "1" before the 10 digit number, I get the recording stating that "your number cannot be completed as dialed, please check the number and dial again"
From a cell number- When calling from my own VZW phone (on separate account from husband's), I get a VZW message that the number "has been changed, disconnected or is no longer in service"
2. They are local area code numbers, but when I call the number, I get a recording asking me to enter my pin number (in other words, they are numbers that cannot receive incoming calls, but according to our bill, have not only made calls to our employee's phone, but also received calls. I have done an online lookup on these numbers and they are all cell phones.
3. When I have tried to text the non-local numbers from my VZW phone, I get messages back stating that these are landline numbers and cannot be texted; when I text the local numbers, I have texted a generic message along the lines of "I can't reach you on the phone. Please call me as soon as you can" but I do not receive a call back.
We cannot speak directly with our employee right now (he is in Mexico to pick up his elderly grandmother), nor can we access our employee's phone to check the log, call history, etc. because he has the phone with him. Due to this, when we discovered the high usage, we immediately "suspended" the phone line so that no calls could be made or received. Subsequent to suspending the line, we have talked to his family a couple of times -- one time he happened to call them on another line, so we talked to him "indirectly" through a family member on another line with him. He was alarmed about the calls and insists he did not make them.
He does have children but they are forbidden (by him) from using the phone, and he states that he always keeps the phone in a case on his hip, thus no one else has access to the phone. To go even further, it seems that most all of the calls to these unusual numbers are made on weekdays, during school hours, so I feel sure the calls were not made by his kids.
Calls to Verizon: When we first called Verizon, they suggested we suspend the phone until we could speak to our employee. Subsequent to our indirect conversation with him mentioned above, we called them back and told them he stated that he did not make the calls nor send the texts, and that we believed the phone might have been compromised, cloned, hijacked or whatever. First, the customer svc rep looked at our account and suggested that we put an unlimited text on the phone for the current unbilled usage (there were a lot of texts, and we have no text plan on the employee's phone), and then remove that plan once we get to the bottom of this matter.
Due to our concern about fraudulent usage, the customer svc. rep called the fraud dept. while my husband was holding on the line. She came back on the line and told my husband that the fraud dept. said that "it cannot be fraud because if it was, there would be thousands of dollars in international long distance to countries like Pakistan and India." (WTH?) Also, she said that it couldn't be fraud "because texts were sent to and from the telephone number so we know it was your phone." (another WTH?)
She then went on to say that it looks like texts were sent to international numbers (???) recently (these same 523 and 352 area code numbers I referred to above). Number one, if these were international texts, it seems odd to me that these texts show up on our billed and unbilled activity as "domestic text" and there is no premium charge assessed to our account for international texts. Number two, if these numbers were international numbers, I imagine that we would be charged for outgoing international calls, which we were not. Further, I imagine that the numbers would be displayed on our bill in other than a ten digit format, but am not sure, as no one has ever made an international call or text on our phone.
Next steps:
Does anyone have advice for the next steps we should take and how we can get to someone in customer service who can actually help us with this problem, instead of what we experienced on our previous call? Can we demand that Verizon launch an investigation through its fraud department on the activity on this phone, or is this at the discretion of VZW to launch an investigation? I am unsure, since this was not given as an option by the customer service rep...
If we can get Verizon to launch an investigation, is payment of the portion of the bill with the unusual and disputed usage (namely, that which is over and above the usual usage) waived pending the investigation results, or will we have to pay the entire bill to both avoid having the phones turned off, as well as any detrimental effects to our credit? We've been hit hard by the economy, both personally (I am out of work right now) and business wise (my husband's business has been doing only about 25% of its usual business), and we don't have the extra $$ for the bill unless we take it out of our grocery budget.
If anyone has any insight, suggestions or otherwise, I sure would appreciate it. Sorry for the lengthy first post, but I thought it would be helpful to outline as much about the situation as I could in order that people could respond. Thanks in advance!

kbinga,
I know this is a confusing and frustrating situation for you. I would be happy to review the account in detail to see what is happening with the usage and charges to ensure it does not continue to be a problem for you. Please send me a direct message for further support assistance.
Thank you!
AdamE_VZW
Follow us at @VZWSupport

How do I change the names associated with numbers on my bill

I have multiple numbers on my bill that have the wrong names associated with them. I have tried calling *611 only to wait and then be disconnected. I am the account owner and am unable to locate where to correct the information.

Online, in My Verizon / View Usage / Minutes / Breakdown of Recent Activity / Current Call Log for Line / Select a Line, a log of calls incoming and outgoing since the last billing date are shown. For years, I would be able to click on the blue telephone number and a popup box would show up to Add/Update Nick Name. I would type in a name, for example, Mom and then click on Add/Update and the name would then replace the number in the listing. As of two months ago, I can still do this EXCEPT the name will NOT replace the number! This is so irritating as I have been assning names to the numbers for years for ease of search and identifying the calls. I have call ed Customer Servcie at least htree times on this issue. I have tried to Add/Edit Nick Name in two odfferent browsers (Internet Explorer as well as Firefox) and I have tried it on two dofferent laptops in two diofferent wireless networks. So I know it is NOT an issue with my hardware or networks. The issue is on Verizon's end. I am puzzled that others have not complained. Maybe I am the only doofud that likes to assign names to the numbers? But I would be most grateful if someone within the Community or Verizon's Customer Servcie can resolve this issue once and for all!!!!!!!!!!!!

MNP Penalty on last bill

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