Statement of Last Billing Cycle's Calling/Texting Details?

How can I just get a report of last month's (last billing cycle's) usage details for calls and text messages ~ just looking for basics like phone numbers, dates, times for texting and calling. I can't seem to access that online now?
Thank you.

If your billing cycle had just ended, it may not be available just yet while they generate the bill.
Log in, and on the home screen, click on View Bill - you should see a summary, with links for details. If you don't, then my questions would be - Is this a family share plan? And are you the primary line/account holder?

Similar Messages

I want to know how many minutes were used last billing cycle for calling

my daughter has been calling out of state a lot recently. i want to know previous statement minutes and it also mentioned that out of area calls may not show up on bill right away. so how many minutes has she actually used this billing cycle?

If you are the account owner, you can go online and view the usage for each line on your account. For calls, you can go back 12 months and see the history.
If she made the calls from your home area, then there should be no delay in them showing up on the bill. The delay comes if the phone is out of the home area and roaming; sometimes the information from the roaming towers takes more time to reach Verizon computers. Your question wasn't clear if she was simply calling an out of state number, or if she was out of state and making calls.

1st Day with Verizon, not too thrilled. 2-3 Billing Cycles until Employer Discount is Applied.

Deciding to switch from Sprint, I signed up with Verizon because my employer offers a company discount. My phones were activated last night and I logged into my account after getting the temp. password via text and signed up for the discount.
After not noticing a change in the bill for a few hours, I contacted the company's Verizon Rep to ask about this. I was told the discount would apply in the next 2-3 billing cycles. This was the entire point of me switching.
When I signed up with Sprint a number of years back, I didn't have to wait months for this to go through.
Has this happened to anyone else? Any tips for getting this applied to my first bill?
Thanks,
Brian

When you first apply for the discount, it doesn't show on your bill because the bill has already been printed (if you are that far).
When you agreed to the terms and conditions, it does state a few bill cycles, but that it will be applied. you can log in to your My Verizon to see that the discount is showing on the right hand side, it will show your employer and the percentage amount.
This is normal. It's part of the entire process when signing up. Verizon has to verify the discount when it's applied so it can take 1-4 cycles. Mine showed up after 1 full cycle. So if I started service a week ago, my first bill will not show the discount but my second bill did.

Why can I not see my current usage since my last bill?

I want to see what my current usage is since my last bill (I.e calls and texts) but when I try to do this in my account nothing shows up. Why is this?

Hi,
Are your calls and texts unlimited? If so then unless you pay for itemised billing they will not show up under usage.
Thanks,

High bill with unusual calls and texts from non-functioning numbers?

We have a family share plan with 3 phones, one phone for my husband and two phones for our employees. Our usual phone bill runs around $150. Our last bill was over $600, the majority charges being on one of our employee's lines. This particular employee has been with us for over 10 years, and has always been extremely trustworthy and very frugal in his usage of his phone to make personal calls (very infrequent and always less than 5 minutes in duration, unless made during the free nights and weekends timeframe). Our latest bill showed over 1,000 texts to/from his phone, as well as over 3,000 peak calling minutes (both to/from his phone) alone. Many of the peak calls are lengthy in duration (30+ minutes, up to 120 minutes). I realize this post is long, so will divide it into headings so that it makes more sense:
Information on usage:
Our employee insists that he did not make these calls and texts (he does not even know how to text), and what is odd about the numbers that appear on the detail (both text and voice) is that they fit into one of two categories:
1. There are calls to two particular non-local area code numbers (and possibly bogus, as they have area codes 523 and 352(?)). When I call the two numbers, I get the following messages:
From my landline: When called from my landline, adding a "1" before the 10 digit number, I get the recording stating that "your number cannot be completed as dialed, please check the number and dial again"
From a cell number- When calling from my own VZW phone (on separate account from husband's), I get a VZW message that the number "has been changed, disconnected or is no longer in service"
2. They are local area code numbers, but when I call the number, I get a recording asking me to enter my pin number (in other words, they are numbers that cannot receive incoming calls, but according to our bill, have not only made calls to our employee's phone, but also received calls. I have done an online lookup on these numbers and they are all cell phones.
3. When I have tried to text the non-local numbers from my VZW phone, I get messages back stating that these are landline numbers and cannot be texted; when I text the local numbers, I have texted a generic message along the lines of "I can't reach you on the phone. Please call me as soon as you can" but I do not receive a call back.
We cannot speak directly with our employee right now (he is in Mexico to pick up his elderly grandmother), nor can we access our employee's phone to check the log, call history, etc. because he has the phone with him. Due to this, when we discovered the high usage, we immediately "suspended" the phone line so that no calls could be made or received. Subsequent to suspending the line, we have talked to his family a couple of times -- one time he happened to call them on another line, so we talked to him "indirectly" through a family member on another line with him. He was alarmed about the calls and insists he did not make them.
He does have children but they are forbidden (by him) from using the phone, and he states that he always keeps the phone in a case on his hip, thus no one else has access to the phone. To go even further, it seems that most all of the calls to these unusual numbers are made on weekdays, during school hours, so I feel sure the calls were not made by his kids.
Calls to Verizon: When we first called Verizon, they suggested we suspend the phone until we could speak to our employee. Subsequent to our indirect conversation with him mentioned above, we called them back and told them he stated that he did not make the calls nor send the texts, and that we believed the phone might have been compromised, cloned, hijacked or whatever. First, the customer svc rep looked at our account and suggested that we put an unlimited text on the phone for the current unbilled usage (there were a lot of texts, and we have no text plan on the employee's phone), and then remove that plan once we get to the bottom of this matter.
Due to our concern about fraudulent usage, the customer svc. rep called the fraud dept. while my husband was holding on the line. She came back on the line and told my husband that the fraud dept. said that "it cannot be fraud because if it was, there would be thousands of dollars in international long distance to countries like Pakistan and India." (WTH?) Also, she said that it couldn't be fraud "because texts were sent to and from the telephone number so we know it was your phone." (another WTH?)
She then went on to say that it looks like texts were sent to international numbers (???) recently (these same 523 and 352 area code numbers I referred to above). Number one, if these were international texts, it seems odd to me that these texts show up on our billed and unbilled activity as "domestic text" and there is no premium charge assessed to our account for international texts. Number two, if these numbers were international numbers, I imagine that we would be charged for outgoing international calls, which we were not. Further, I imagine that the numbers would be displayed on our bill in other than a ten digit format, but am not sure, as no one has ever made an international call or text on our phone.
Next steps:
Does anyone have advice for the next steps we should take and how we can get to someone in customer service who can actually help us with this problem, instead of what we experienced on our previous call? Can we demand that Verizon launch an investigation through its fraud department on the activity on this phone, or is this at the discretion of VZW to launch an investigation? I am unsure, since this was not given as an option by the customer service rep...
If we can get Verizon to launch an investigation, is payment of the portion of the bill with the unusual and disputed usage (namely, that which is over and above the usual usage) waived pending the investigation results, or will we have to pay the entire bill to both avoid having the phones turned off, as well as any detrimental effects to our credit? We've been hit hard by the economy, both personally (I am out of work right now) and business wise (my husband's business has been doing only about 25% of its usual business), and we don't have the extra $$ for the bill unless we take it out of our grocery budget.
If anyone has any insight, suggestions or otherwise, I sure would appreciate it. Sorry for the lengthy first post, but I thought it would be helpful to outline as much about the situation as I could in order that people could respond. Thanks in advance!

kbinga,
I know this is a confusing and frustrating situation for you. I would be happy to review the account in detail to see what is happening with the usage and charges to ensure it does not continue to be a problem for you. Please send me a direct message for further support assistance.
Thank you!
AdamE_VZW
Follow us at @VZWSupport

Are monthly service charges (call, text, data) billed in advance or in arrears?

Every instance I find regarding this matter on the website it says it's in advance. But when I called about my bill, the lady on the phone said my bill that's due is from the previous month. So which is it? If it's billed in advance I just paid a bill that I should not have needed to pay as my account was cancelled over a week before that month's billing cycle even started. If I already paid this amount and should not have had to, what should I do? Edit:To clarify, the due date for my bill (which I assumed was in advance) was on June 26 but I cancelled my account on June 16. If it's in advance I paid a bill for service from June 26 - July 26 for an account that was cancelled over a week before that cycle started; basically paying for nothing.

sandblaster wrote:
Birdblood wrote:
Every instance I find regarding this matter on the website it says it's in advance. But when I called about my bill, the lady on the phone said my bill that's due is from the previous month. So which is it? If it's billed in advance I just paid a bill that I should not have needed to pay as my account was cancelled over a week before that month's billing cycle even started.
If I already paid this amount and should not have had to, what should I do?
Edit:
To clarify, the due date for my bill (which I assumed was in advance) was on June 26 but I cancelled my account on June 16. If it's in advance I paid a bill for service from June 26 - July 26 for an account that was cancelled over a week before that cycle started; basically paying for nothing.
It is billed in arrears but not by a complete month. For example, my billing cycle runs form the 24th to the 23d. So my currently bill cycle of June 24 - July 23 was billed on June 29th and the due date for that bill is July 14th. So when I pay in a few days, I am paying for the current service month, not the next service month. The same should be true for you. Your last bill was for May 26 - June 26, not for June 26 - July 26. Anyway, just look at the bill details. It will show you the dates for what it is covering.
To clarify: it is billed in advance by a full month.
You were billed on June 24 (even though you probably couldn't see your bill). The bill is for service from June 24 through July 23, which is a full month. Your payment date/due date are unrelated to how you are billed.

I am being charged for 3 GB that apparently Verizon hadn't caught up on that I had used!! The last night of my cycle I called and checked and I had .5 GB left and right before midnight when the cycle ended it caught up on 3 GB!! I now have to pay for this

SO CRAPPY!!! SO FED UP WITH VERIZON!! WE ARE GETTING SCREWED OVER!! I am being charged for 3 GB that apparently Verizon hadn't caught up on that I had used!! The last night of my cycle I called and checked and I had .5 GB left and right before midnight when the cycle ended it caught up on 3 GB!! I now have to pay for this data I know I did not use! I never have my data on!! Now it says I used 7 GB last month!!!

Data usages are always estimated...I don't believe any carrier post data usage in real time. I've had my data increased due to a large chunk being unaccounted for at the time of my cycle. Thankfully when I'm billed for it...it has never pushed me over my limit.

Can my parents only see my text messages from the billing cycle?

i am aware that they can see who the texts were to, the time/date that they were sent, and the type of text message that it was. Can they only see that for the texts I sent that count for this billing cycle, or can they always see that no matter what billing cycle I was in when I sent them?

They can see current billing cycle and past billing cycles going back 12+ months (14 I think)

Need last billing statement. Help!

I recently switched to TMobile. I need a copy of my last bill, but am not able to access it online because VerizonWireless does not recognize my mobile number anymore. If I call, they transfer me around until I get to a point where I need the mobile number, then I get kicked off the line. The chat people are no help, they tell me to go into a store. The employees at the retail store are no help, they tell me they are not allowed to print it out. I need a copy of the last bill (which I already paid in full) so that TMobile will pay for my Early Termination Fees. Help! Time is running out!

Thank you so much, Jennifer! I just PMed you!
I sent this to Jennifer but wanted to share with the public community audience as well. I have no bad blood with VZW. In fact, I can tell you now, TMO service sucks in my area (Seattle metro, surprisingly)! It's usable but I can easily tell from experience how much better VZW is.
There are two reasons why I switched carriers:
1) VZW doesn't support specific phones that I want, specifically Google's Nexus line (4 & 5), and the newly released OnePlus One.
2) I actually wouldn't have switched carriers except I broke my phone and didn't have insurance, so therefore I'd have to pay full price for a new phone anyway. So I figured now would be the best time to switch to take advantage of TMO's promotion, and they support the phones I want to use now and in the future.
If VZW supported these phones, I'd switch back in a heartbeat. Hopefully you can take this feedback up the chain and it doesn't go into a black hole. I know I'm just one of many that feel this way. Also, the simple fact that they have offered to assist me in this somewhat awkward scenario as I'm leaving to a competitor goes a long way as well!

Paid subscription, delivered, new billing cycle, still can't make calls

Paid subscription for 2500 mins to India. First month worked fine. Second month didn't work. Payment has been delivered to Skype but still no access. Billing cycle is over why can't u make calls?

See my reply here as it applies to your situation as well. Your minutes will not be awarded until your previous month has completed, not when you pay for next month. http://community.skype.com/t5/Rates-and-subscriptions/Insufficient-credit/m-p/4075428/highlight/true#M44778

Re: Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!

Branched from Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!
It is a brilliant move on Verizon's part - brilliant if the never want a customer to return. I've been a loyal customer for many years, but when I switched, not only was the guy I had given lots of sales over the years to in the mall a jerk to me when I asked for my account number, but when I tried to get a copy of my disconnected bill, it won't let you access it. Yes, you can, if you can find your flipping account number, pay your disconnected bill online. However, you will never find a copy of your bill. Why? Verizon wants to punish leaving customers so they can't get their ETF's paid by another company. This reminds me of the horrible AT&T days where they got so big they started treating everybody like crap. Blockbuster did the same thing. It will come back to haunt Verizon as everybody I know is fleeing their service. I give them credit, their phone service is superior in quality, but I will never go back because of the way I've been treated as I try to leave for a better deal since I am having financial difficulties this year. I might would have come back but not now. On top of that, they have a trick where they won't port out one number of the set you are trying to port. When you finally get through on the line to get it shut off, they tell you they can't turn it off until the next billing cycle. So though I shut off all the phones but one - one week into the billing cycle, I got charged for ALL 5 phones for the entire month. This because they insisted they couldn't shut off that final $20 per month phone. After three dropped calls that took me 20 minutes each to get through to a live person, they then told me they could have shut it off and their employee told me wrong. They said they'd send it for "Review" after which - you guessed it - I'm supposed to "Call back" - an act of God and congress and taking a day off work so I can keep trying and keep sitting on hold forever later.... I'll let you know what happens. I'm telling everyone I know, like I did with AT&T to NEVER do business with them. They used to be great, until they got big. So if anybody finds some way to get their final bill, I'd love to know because I've spent hours on the phone and online trying.
Message was edited by: Admin Moderator

Did you not get the final copy of the bill in the mail via United States Postal Service?
What about older bills? Did you keep any paper copies? Download a PDF copy of the electronic bill at some point?

Data not reset after 3 days on new billing cycle!!!

My data has STILL not been reset and I'm three days into this billing cycle. This is very frustrating because, with four people in my family sharing data, I need to be able to track data. When I called customer service, they said not to worry because they could see (on their end), that it had been reset and that we've only used a fraction of a Gigabyte on this new billing cycle. I guess it just really bothers me that when I look it up (text DATA, app, website), they all say that we are almost to our 6G limit. I need to be able to keep track of data without calling customer service and being put on hold for several minutes. Is this a common problem and is there a way to resolve it?

I am equally frustrated, last month was my "first month" with the jet pack, got text message alert use 75% of data package had not even use 30%, after being on hold for several minutes I was told oh don't worry accident, system having problems, now 3 days into new month appears we have used more than 1/2 our allowance & haven't even been on our phones or gotten any alerts re:usage. I was totally mislead on speed of the jet pack & have gone to store & called customer service. I have been a Verizon customer for 13+ years but customer appreciation isn't important to Verizon.

Can't activate new phoneline until end of billing cycle?

Hi,
Last week I received an iphone from Apple. This is a new line with a 2 year contract. I thought it was activated as soon as I received it/turned it on... but had issues doing so. I called verizon and was also unable to activate the line and was told i could only do so at the end of my billing cycle. Is this correct?
I should note:
-I was having trouble activating my iphone when with the sim card that shipped with the phone, so I switched the sim card out with the primary sim card on my account get to the phone's home screen. I have since placed the original sim card back into the phone and keep getting the message to contact verizon if my activation issues continue.
Please let me know what I need to do to use my new device! I don't think I was given the correct information when calling in.
Thanks!

Verizon Mobile Support
Follow the instructions for new customer if you are a new customer.
Page Unavailable - Verizon Wireless
Existing customers click the link above.
Good Luck

Porting out, how will the last bill workout?

Looking to port out soon. I know my EFT is $320. But not sure of what the final plan charges will be. My bill just posted, and my billing cycle starts on the 3rd of the month. How does Verizon handle the last bill. Is their any prorating? Should I pay this bill or wait for the final bill? Thanks!

budney, I regret to hear your considering canceling service. Leiko27, thanks for the information, your correct. If your under contract and you call to request cancellation of service, the cancellation will not occur within the system until the end of your current bill cycle. Your final bill will have your early termination fee listed.
Additionally, budney I would like to know why your canceling and review any options so that you can stay with our wireless family. I will send you a private message so that we can discuss your account in further detail. We truly do not want to loose you as a customer and want to make sure you are happy with your service. Your important to us and we value you as a customer.

IPhone 5 suddenly using an excessive amount of data and my phone usage has not changed so why am i going over data 3 times this billing cycle?

My iphone 5 has been hogging data like crazy the past two months. I have not used my phone anymore than I normally do, in fact I would say I use it less often than normal. I have gone over the family share data limit of 15GB three times this billing cycle. The first time i had 121500 MB of data used. I thought it was rhapsody that was causing all of the data usage but my sister uses rhapsody on her iphone 5c and she hasnt gone over at all! So its not that. I decided I would turn OFF all cellular usage on apps like facebook, instagram, rhapsody, twitter, even MAIL! I am basically not able to use my phone outside of my house now which is NOT okay! I took screen shots of the cellular usage and at one point after I had completely shut off celluar data on all apps, i checked my cellular usage and DNS services, Mapping services, Data and syncing all had racked up data! I hadnt used any of those services! I also turned off all location settings and maps and siri! phone is still using data like crazy!
I saw in recent posts about this issue that Apple replaced peoples iphones because it was a bug in the phones software that was causing the data to go haywire! I have an upgrade but I dont want to use it if I dont have to! I also dont want to get another iphone 5 if this problem is happening with iphone 5's. I have not seen very many complaints about iphone 5c so that might be the route I go.
I also restored my iphone last night cause I saw a discussion which said to try that. So far it is still using data and im on wifi!
Any suggestions as to what to do now?

Contact your carrier for their advice.

Statement of Last Billing Cycle's Calling/Texting Details?

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