Modern UI Apps can't be installed or updated while logged in as a Domainuser. (8.1)
Hello.
I've run into the following issue with the first 8.1 Client in our Domain:
Whenever I try to update an existing App or try to install a new one, the Download fails and I'm presented with the Error code 0x8007002. This happens in our Company LAN, Open WLAN and WWAN so the Connection isn't the cause of the Problem.
If I log on as a local User I can update the Apps and/or install new one without a problem the impacted User has administrative privileges on the Local machine via his group membership and uses a combination of "Roaming profile"
and "Folder redirections"
There have been other Problems with all Modern UI Style Apps after the installation, those where fixed by following the steps outlined here: http://blogs.msdn.com/b/notime/archive/2013/10/18/fix-store-app-in-windows-8-1.aspx After that
the apps started to work. The System is a clean install of 8.1. UAC is enabled, Windows Firewall is disabled
Does someone have any ideas? Because I’m running low on things to try.
(WSRESET didn't help and the Store diagnostic came up without errors.)
Best regards.
PhiKro
Hi,
Could you please check Event Viewer for this error detailed message? Did you tried to use APP Troubleshooter to fix this problem? if not, please have a try, If there is any error message, pleae feel free let us know:
App troubleshooter:
http://go.microsoft.com/fwlink/p/?LinkId=268423
Roger Lu
TechNet Community Support
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KB2574819 can't be installed (Pre-Update for RDP8)
Hi,
i'm trying to install RDP8 (8.1) on my client machines.
However, i'm not able to do so.
Each time i try to install KB2574819 it's failing with hr=0x80070002
13:04:53:208 4544 eb8 Handler :: START :: Handler: CBS Install
2015-04-02 13:04:53:208 4544 eb8 Handler :::::::::
2015-04-02 13:04:53:209 4544 eb8 Handler Starting install of CBS update A2EC136C-0C59-4EF1-9FF7-E5BB4CAC89E4
2015-04-02 13:04:53:250 4544 eb8 Handler CBS package identity: Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0
2015-04-02 13:04:53:251 4544 eb8 Handler Installing self-contained with source=C:\WINDOWS\SoftwareDistribution\Download\5532bcd681cc0a9a487513fedfacafd4\windows6.1-kb2574819-v2-x64.cab, workingdir=C:\WINDOWS\SoftwareDistribution\Download\5532bcd681cc0a9a487513fedfacafd4\inst
2015-04-02 13:04:56:169 4544 ec4 Handler FATAL: CBS called Error with 0x80070002,
2015-04-02 13:04:56:240 4544 eb8 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070002
This is from CBS.log
2015-04-02 13:47:55, Info CBS Exec: Staging Package: Package_3_for_KB2965788~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2965788-6_neutral_GDR, PinDeployment: amd64_4a62966e73fd41a6381c14dbc11e7bae_31bf3856ad364e35_7.1.7601.18465_none_ae91537635216393
2015-04-02 13:47:55, Info CBS Failed to find file: amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.22678_none_7f7153fbc2a0260e\RdpGroupPolicyExtension.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-04-02 13:47:55, Info CBS Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-04-02 13:47:55, Info CBS Failed to gather all missing files for package: Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-04-02 13:47:55, Info CSI 0000000e@2015/4/2:11:47:55.147 CSI Transaction @0x1246430 destroyed
2015-04-02 13:47:55, Error CBS Failed to pre- stage package: Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-04-02 13:47:55, Info CBS Perf: Stage chain complete.
2015-04-02 13:47:55, Info CBS Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-04-02 13:47:55, Error CBS Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-04-02 13:47:55, Info CBS WER: Generating failure report for package: Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0, status: 0x80070002, failure source: Stage, start state: Staged, target state: Installed, client id: DISM Package Manager Provider
2015-04-02 13:47:55, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-04-02 13:47:55, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...
2015-04-02 13:47:55, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without it...
2015-04-02 13:47:55, Info CBS Reboot mark refs: 0
2015-04-02 13:47:55, Info CBS SQM: Reporting package change for package: Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0, current: Staged, pending: Default, start: Staged, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Stage, reboot required: False, client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 1005, first merged sequence: 1005
2015-04-02 13:47:55, Info CBS SQM: Upload requested for report: PackageChangeBegin_Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0, session id: 142859, sample type: Standard
2015-04-02 13:47:55, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2015-04-02 13:47:55, Info CBS SQM: Reporting package change completion for package: Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0, current: Staged, original: Staged, target: Installed, status: 0x80070002, failure source: Stage, failure details: "(null)", client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 1005, first merged sequence: 1005
2015-04-02 13:47:55, Info CBS SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-04-02 13:47:55, Info CBS SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-04-02 13:47:55, Info CBS SQM: Win SAT assessment state is invalid.
2015-04-02 13:47:55, Info CBS SQM: average disk throughput datapoint is invalid [HRESULT = 0x80004005 - E_FAIL]
2015-04-02 13:47:55, Info CBS SQM: Upload requested for report: PackageChangeEnd_Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0, session id: 142862, sample type: Standard
2015-04-02 13:47:55, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2015-04-02 13:47:55, Info CBS Enabling LKG boot option
2015-04-02 13:47:55, Info CBS Restored system sleep block state: 0x80000000
2015-04-02 13:47:55, Info CBS Exec: Processing complete. Session: 30436666_3657220694, Package: Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-04-02 13:47:55, Error CBS Failed to perform operation. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
The following steps have been performed on two machines (desktop+laptop) no success:
1. Stop WUA, Delete Softwaredistribution Folders, restart retry
2. sfc /scannow - chkdsk /r
3. System Update Readiness
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-02 13:35
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 354
No errors detected
4. Applying the CAB file manually with DISM
2015-04-02 13:47:52, Info DISM DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
2015-04-02 13:47:52, Info DISM DISM Provider Store: PID=5472 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
2015-04-02 13:47:52, Info DISM DISM Provider Store: PID=5472 Provider has previously been initialized. Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2015-04-02 13:47:52, Info DISM DISM Package Manager: PID=5472 Processing the top level command token(add-package). - CPackageManagerCLIHandler::Private_ValidateCmdLine
2015-04-02 13:47:52, Info DISM DISM Package Manager: PID=5472 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2015-04-02 13:47:52, Info DISM DISM Package Manager: PID=5472 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2015-04-02 13:47:52, Info DISM DISM Package Manager: PID=5472 Encountered the option "packagepath" with value "C:\tmp\2574819\Windows6.1-KB2574819-v2-x64.cab" - CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine
2015-04-02 13:47:52, Info DISM DISM Package Manager: PID=5472 Package Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0 with CBS state 4(CbsInstallStateStaged) being mapped to dism state 3(DISM_INSTALL_STATE_STAGED) - CDISMPackage::LogInstallStateMapping
2015-04-02 13:47:52, Info DISM DISM Package Manager: PID=5472 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
2015-04-02 13:47:55, Info DISM DISM Package Manager: PID=5472 Error in operation: (null) (CBS HRESULT=0x80070002) - CCbsConUIHandler::Error
2015-04-02 13:47:55, Error DISM DISM Package Manager: PID=5472 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80070002)
2015-04-02 13:47:55, Error DISM DISM Package Manager: PID=5472 Failed processing package changes - CDISMPackageManager::ProcessChanges(hr:0x80070002)
2015-04-02 13:47:55, Info DISM DISM Package Manager: PID=5472 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2015-04-02 13:47:55, Error DISM DISM Package Manager: PID=5472 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070002)
2015-04-02 13:47:55, Info DISM DISM Package Manager: PID=5472 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2015-04-02 13:47:55, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070002
2015-04-02 13:47:55, Info DISM DISM Image Session: PID=5472 Disconnecting the provider store - CDISMImageSession::Final_OnDisconnect
2015-04-02 13:47:55, Info DISM DISM Provider Store: PID=5472 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
2015-04-02 13:47:55, Info DISM DISM Package Manager: PID=5472 Finalizing CBS core. - CDISMPackageManager::Finalize
All machines are staged with a WIM Image using SCCM, i guess the problem is within the WIM Image, how could i fix this? Any suggestions?
please help me! I need RDP 8 clients for my RemoteApp Farm...
Thanks!Hi,
There is no CBS.log in your OneDrive. I checked DISM log, there are following errors:
2015-04-09 13:10:17, Warning DISM DISM Provider Store: PID=904 Failed to Load the provider: C:\Users\ADMINI~2\AppData\Local\Temp\0CCAF678-6289-4D86-9205-A678346B1E96\PEProvider.dll.
- CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2015-04-09 13:10:17, Info DISM DISM Provider Store: PID=904 Failed to get and initialize the PE Provider. Continuing by assuming that
it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2015-04-09 13:10:17, Info DISM DISM Package Manager: PID=904 Package Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0 with
CBS state 4(CbsInstallStateStaged) being mapped to dism state 3(DISM_INSTALL_STATE_STAGED) - CDISMPackage::LogInstallStateMapping
2015-04-09 13:10:17, Info DISM DISM Package Manager: PID=904 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
2015-04-09 13:10:20, Info DISM DISM Package Manager: PID=904 Error in operation: (null) (CBS HRESULT=0x80070002) - CCbsConUIHandler::Error
2015-04-09 13:10:20, Error DISM DISM Package Manager: PID=904 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80070002)
2015-04-09 13:10:20, Error DISM DISM Package Manager: PID=904 Failed processing package changes - CDISMPackageManager::ProcessChanges(hr:0x80070002)
2015-04-09 13:10:20, Info DISM DISM Package Manager: PID=904 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2015-04-09 13:10:20, Error DISM DISM Package Manager: PID=904 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070002)
2015-04-09 13:10:20, Info DISM DISM Package Manager: PID=904 Further logs for online package and feature related operations can be found at
%WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2015-04-09 13:10:20, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070002
According to these error message, firstly, PEProvider.dll failed to load which locate at :\Users\ADMINI~2\AppData\Local\Temp\0CCAF678-6289-4D86-9205-A678346B1E96\
Secondly, package installation phrase stumbled at phrase 4 to 3, Which means package installing phrase failed. However, we still couldn't find the reason of this problem.
On the other hand, according to the description about error code 0x80070002, it's mostly caused by Windows update cache file and please try to follow the steps of the link below for test to fix this problem for test.
http://windows.microsoft.com/en-us/windows/windows-update-error-80070002#1TC=windows-7
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]. -
V10.6.8 apps crashing (itunes, spotify, install, software updater)
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Anonymous UUID: F67124E3-8319-459D-80D7-281D6E333427
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5 CoreFoundation 0x00007fff87d40b52 CFStringFindCharacterFromSet + 178
6 CFNetwork 0x00007fff847c5989 _ZL23stringIsHTTPHeaderCleanPK10__CFString + 90
7 CFNetwork 0x00007fff847c558e CFHTTPCookieCreateWithProperties + 292
8 CFNetwork 0x00007fff847c532a _ZN13MemoryCookies28mutableCookiesForCookieDictsEPK9__CFArray + 136
9 CFNetwork 0x00007fff847c5272 _ZN13MemoryCookies23parseOldStyleCookieDataEPK9__CFArray + 24
10 CFNetwork 0x00007fff847c4e9e _ZN13MemoryCookies15inflateFromDataEPK8__CFData + 122
11 CFNetwork 0x00007fff847c4940 _ZN17DiskCookieStorage17syncStorageLockedEh + 440
12 CFNetwork 0x00007fff847c4753 _ZN17DiskCookieStorage23copyDomainCookiesLockedEPK10__CFStringh + 37
13 CFNetwork 0x00007fff847c470b _ZN24PrivateHTTPCookieStorage17copyDomainCookiesEPK10__CFStringh + 61
14 CFNetwork 0x00007fff847c45ae _ZN17HTTPCookieStorage20lookupAndCopyCookiesEPK10__CFStringS2_hP9__CFArray + 74
15 CFNetwork 0x00007fff847c4224 _ZN17HTTPCookieStorage17copyCookiesForURLEPK7__CFURLh + 204
16 CFNetwork 0x00007fff847c40dc _CFHTTPCookieStorageCopyRequestHeaderFieldsForURL + 109
17 CFNetwork 0x00007fff847c3a49 _ZN12HTTPProtocol10addCookiesEP15__CFHTTPMessagePK13_CFURLRequest + 319
18 CFNetwork 0x00007fff847c35ce _ZN12HTTPProtocol12createStreamEv + 650
19 CFNetwork 0x00007fff847c3337 _ZN12HTTPProtocol19createAndOpenStreamEv + 59
20 CFNetwork 0x00007fff847c175c _ZN19URLConnectionLoader24loaderScheduleOriginLoadEPK13_CFURLRequest + 304
21 CFNetwork 0x00007fff847d592c _ZN19URLConnectionLoader18loaderScheduleLoadEPK13_CFURLRequest + 516
22 CFNetwork 0x00007fff848390a4 _ZN19URLConnectionLoader26LoaderConnectionEventQueue33processAllEventsAndConsum ePayloadEP20XConnectionEventInfoI12XLoaderEvent18XLoaderEventParamsEl + 270
23 CFNetwork 0x00007fff847c15fb _ZN19URLConnectionLoader13processEventsEv + 99
24 CFNetwork 0x00007fff847be4b2 _ZN17MultiplexerSource7performEv + 160
25 CoreFoundation 0x00007fff87d0c401 __CFRunLoopDoSources0 + 1361
26 CoreFoundation 0x00007fff87d0a5f9 __CFRunLoopRun + 873
27 CoreFoundation 0x00007fff87d09dbf CFRunLoopRunSpecific + 575
28 Foundation 0x00007fff81b5623f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
29 Foundation 0x00007fff81ad7204 __NSThread__main__ + 1429
30 libSystem.B.dylib 0x00007fff84383fd6 _pthread_start + 331
31 libSystem.B.dylib 0x00007fff84383e89 thread_start + 13
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff8434ad7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8434b3ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff87d0a932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff87d09dbf CFRunLoopRunSpecific + 575
4 com.apple.HIToolbox 0x00007fff840797ee RunCurrentEventLoopInMode + 333
5 com.apple.HIToolbox 0x00007fff840795f3 ReceiveNextEventCommon + 310
6 com.apple.HIToolbox 0x00007fff840794ac BlockUntilNextEventMatchingListInMode + 59
7 com.apple.AppKit 0x00007fff8329deb2 _DPSNextEvent + 708
8 com.apple.AppKit 0x00007fff8329d801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
9 com.apple.AppKit 0x00007fff8326368f -[NSApplication run] + 395
10 com.apple.AppKit 0x00007fff8325c3b0 NSApplicationMain + 364
11 com.apple.SoftwareUpdate 0x0000000100001cc8 0x100000000 + 7368
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff84363c0a kevent + 10
1 libSystem.B.dylib 0x00007fff84365add _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff843657b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff843652de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff84364c08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff84364aa5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff8434ad7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8434b3ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff87d0a932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff87d09dbf CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff81b11c64 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
5 com.apple.Foundation 0x00007fff81b5d21e -[NSRunLoop(NSRunLoop) runUntilDate:] + 78
6 com.apple.SoftwareUpdate 0x000000010000c85f 0x100000000 + 51295
7 com.apple.Foundation 0x00007fff81ad7204 __NSThread__main__ + 1429
8 libSystem.B.dylib 0x00007fff84383fd6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff84383e89 thread_start + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff84385a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff84389881 _pthread_cond_wait + 1286
2 com.apple.Foundation 0x00007fff81b0f934 -[__NSOperationInternal waitUntilFinished] + 56
3 com.apple.Foundation 0x00007fff81b0f8e2 -[NSOperation waitUntilFinished] + 83
4 com.apple.Foundation 0x00007fff81b0f71a -[NSOperationQueue waitUntilAllOperationsAreFinished] + 233
5 ...le.SoftwareUpdate.framework 0x00007fff84023e82 -[SUScan(Impl) _productsByScanningCatalog:] + 1178
6 ...le.SoftwareUpdate.framework 0x00007fff84022f28 -[SUScan _scanMain:] + 1346
7 com.apple.Foundation 0x00007fff81ad7204 __NSThread__main__ + 1429
8 libSystem.B.dylib 0x00007fff84383fd6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff84383e89 thread_start + 13
Thread 4 Crashed:
0 libSystem.B.dylib 0x00007fff843bd9ce __semwait_signal_nocancel + 10
1 libSystem.B.dylib 0x00007fff843bd8d0 nanosleep$NOCANCEL + 129
2 libSystem.B.dylib 0x00007fff8441a3ce usleep$NOCANCEL + 57
3 libSystem.B.dylib 0x00007fff84439a00 abort + 93
4 libstdc++.6.dylib 0x00007fff832285d2 __tcf_0 + 0
5 libobjc.A.dylib 0x00007fff84676b39 _objc_terminate + 100
6 libstdc++.6.dylib 0x00007fff83226ae1 __cxxabiv1::__terminate(void (*)()) + 11
7 libstdc++.6.dylib 0x00007fff83226b16 __cxxabiv1::__unexpected(void (*)()) + 0
8 libstdc++.6.dylib 0x00007fff83226bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
9 libobjc.A.dylib 0x00007fff84672fa2 object_getIvar + 0
10 com.apple.CoreFoundation 0x00007fff87dc9110 +[NSObject(NSObject) doesNotRecognizeSelector:] + 0
11 com.apple.CoreFoundation 0x00007fff87d4191f ___forwarding___ + 751
12 com.apple.CoreFoundation 0x00007fff87d3da68 _CF_forwarding_prep_0 + 232
13 com.apple.CoreFoundation 0x00007fff87d40b52 CFStringFindCharacterFromSet + 178
14 com.apple.CFNetwork 0x00007fff847c5989 stringIsHTTPHeaderClean(__CFString const*) + 90
15 com.apple.CFNetwork 0x00007fff847c558e CFHTTPCookieCreateWithProperties + 292
16 com.apple.CFNetwork 0x00007fff847c532a MemoryCookies::mutableCookiesForCookieDicts(__CFArray const*) + 136
17 com.apple.CFNetwork 0x00007fff847c5272 MemoryCookies::parseOldStyleCookieData(__CFArray const*) + 24
18 com.apple.CFNetwork 0x00007fff847c4e9e MemoryCookies::inflateFromData(__CFData const*) + 122
19 com.apple.CFNetwork 0x00007fff847c4940 DiskCookieStorage::syncStorageLocked(unsigned char) + 440
20 com.apple.CFNetwork 0x00007fff847c4753 DiskCookieStorage::copyDomainCookiesLocked(__CFString const*, unsigned char) + 37
21 com.apple.CFNetwork 0x00007fff847c470b PrivateHTTPCookieStorage::copyDomainCookies(__CFString const*, unsigned char) + 61
22 com.apple.CFNetwork 0x00007fff847c45ae HTTPCookieStorage::lookupAndCopyCookies(__CFString const*, __CFString const*, unsigned char, __CFArray*) + 74
23 com.apple.CFNetwork 0x00007fff847c4224 HTTPCookieStorage::copyCookiesForURL(__CFURL const*, unsigned char) + 204
24 com.apple.CFNetwork 0x00007fff847c40dc _CFHTTPCookieStorageCopyRequestHeaderFieldsForURL + 109
25 com.apple.CFNetwork 0x00007fff847c3a49 HTTPProtocol::addCookies(__CFHTTPMessage*, _CFURLRequest const*) + 319
26 com.apple.CFNetwork 0x00007fff847c35ce HTTPProtocol::createStream() + 650
27 com.apple.CFNetwork 0x00007fff847c3337 HTTPProtocol::createAndOpenStream() + 59
28 com.apple.CFNetwork 0x00007fff847c175c URLConnectionLoader::loaderScheduleOriginLoad(_CFURLRequest const*) + 304
29 com.apple.CFNetwork 0x00007fff847d592c URLConnectionLoader::loaderScheduleLoad(_CFURLRequest const*) + 516
30 com.apple.CFNetwork 0x00007fff848390a4 URLConnectionLoader::LoaderConnectionEventQueue::processAllEventsAndConsumePayl oad(XConnectionEventInfo<XLoaderEvent, XLoaderEventParams>*, long) + 270
31 com.apple.CFNetwork 0x00007fff847c15fb URLConnectionLoader::processEvents() + 99
32 com.apple.CFNetwork 0x00007fff847be4b2 MultiplexerSource::perform() + 160
33 com.apple.CoreFoundation 0x00007fff87d0c401 __CFRunLoopDoSources0 + 1361
34 com.apple.CoreFoundation 0x00007fff87d0a5f9 __CFRunLoopRun + 873
35 com.apple.CoreFoundation 0x00007fff87d09dbf CFRunLoopRunSpecific + 575
36 com.apple.Foundation 0x00007fff81b5623f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
37 com.apple.Foundation 0x00007fff81ad7204 __NSThread__main__ + 1429
38 libSystem.B.dylib 0x00007fff84383fd6 _pthread_start + 331
39 libSystem.B.dylib 0x00007fff84383e89 thread_start + 13
Thread 5: com.apple.CFSocket.private
0 libSystem.B.dylib 0x00007fff8438e932 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff87d2c498 __CFSocketManager + 824
2 libSystem.B.dylib 0x00007fff84383fd6 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff84383e89 thread_start + 13
Thread 6: Dispatch queue: com.apple.CFURLCACHE_work_queue
0 libSystem.B.dylib 0x00007fff8438caea pread + 10
1 libsqlite3.dylib 0x00007fff80ff609c unixRead + 44
2 libsqlite3.dylib 0x00007fff80ff9ec0 sqlite3PagerAcquire + 1312
3 libsqlite3.dylib 0x00007fff810032df getOverflowPage + 367
4 libsqlite3.dylib 0x00007fff810035d1 clearCell + 241
5 libsqlite3.dylib 0x00007fff810197d6 sqlite3BtreeInsert + 870
6 libsqlite3.dylib 0x00007fff8106b571 sqlite3VdbeExec + 25201
7 libsqlite3.dylib 0x00007fff81070798 sqlite3_step + 1384
8 com.apple.CFNetwork 0x00007fff847df21c __CFURLCache::StepSQLStatementToCompletion(sqlite3_stmt*, long) + 52
9 com.apple.CFNetwork 0x00007fff847de747 __CFURLCache::ExecuteSQLInsert(_CFCachedURLResponse const*, __CFString const*, _CFURLRequest const*) + 2271
10 com.apple.CFNetwork 0x00007fff847bd5a1 ProcessCacheTasks(__CFURLCache*) + 445
11 com.apple.CFNetwork 0x00007fff847bcf08 _CFURLCacheTimerCallback(void*) + 249
12 com.apple.CFNetwork 0x00007fff847d261e __CFURLCacheCreate_block_invoke_3 + 66
13 libSystem.B.dylib 0x00007fff843663f3 _dispatch_source_invoke + 273
14 libSystem.B.dylib 0x00007fff843657b4 _dispatch_queue_invoke + 185
15 libSystem.B.dylib 0x00007fff843658dc _dispatch_queue_drain + 261
16 libSystem.B.dylib 0x00007fff84365734 _dispatch_queue_invoke + 57
17 libSystem.B.dylib 0x00007fff843652de _dispatch_worker_thread2 + 252
18 libSystem.B.dylib 0x00007fff84364c08 _pthread_wqthread + 353
19 libSystem.B.dylib 0x00007fff84364aa5 start_wqthread + 13
Thread 7:
0 libSystem.B.dylib 0x00007fff84364a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff84364e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff84364aa5 start_wqthread + 13
Thread 8:
0 libSystem.B.dylib 0x00007fff84364a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff84364e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff84364aa5 start_wqthread + 13
Thread 9: Dispatch queue: com.apple.root.default-priority
0 libSystem.B.dylib 0x00007fff8434ad7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8434b3ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff87d0a932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff87d09dbf CFRunLoopRunSpecific + 575
4 com.apple.CFNetwork 0x00007fff84800923 CFURLConnectionSendSynchronousRequest + 439
5 com.apple.Foundation 0x00007fff81c2dd1b +[NSURLConnection sendSynchronousRequest:returningResponse:error:] + 370
6 ...le.SoftwareUpdate.framework 0x00007fff84021892 -[SUProductLoadOperation main] + 287
7 com.apple.Foundation 0x00007fff81affec0 -[__NSOperationInternal start] + 681
8 com.apple.Foundation 0x00007fff81bddc59 ____NSOQSchedule_block_invoke_2 + 129
9 libSystem.B.dylib 0x00007fff84386d64 _dispatch_call_block_and_release + 15
10 libSystem.B.dylib 0x00007fff843652d1 _dispatch_worker_thread2 + 239
11 libSystem.B.dylib 0x00007fff84364c08 _pthread_wqthread + 353
12 libSystem.B.dylib 0x00007fff84364aa5 start_wqthread + 13
Thread 4 crashed with X86 Thread State (64-bit):
rax: 0x000000000000003c rbx: 0x00000001147a0200 rcx: 0x00000001147a01b8 rdx: 0x0000000000000001
rdi: 0x0000000000000c03 rsi: 0x0000000000000000 rbp: 0x00000001147a01f0 rsp: 0x00000001147a01b8
r8: 0x0000000000000000 r9: 0x0000000000989680 r10: 0x0000000000000001 r11: 0x0000000000000246
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000115377480
rip: 0x00007fff843bd9ce rfl: 0x0000000000000247 cr2: 0x0000000053198000
Binary Images:
0x100000000 - 0x10001afff com.apple.SoftwareUpdate 4.0.6 (270) <8F34A686-67B6-2BEE-0ED5-09A8DAB40490> /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
0x7fff5fc00000 - 0x7fff5fc3be0f dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld
0x7fff80202000 - 0x7fff8024aff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <98FC4457-F405-0262-00F7-56119CA107B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff802bd000 - 0x7fff80316fe7 com.apple.PackageKit 1.1.3 (92) <08D0E1A4-8E59-25E9-7203-49BF7B6112AC> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x7fff80317000 - 0x7fff80317ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <15DF8B4A-96B2-CB4E-368D-DEC7DF6B62BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff803a8000 - 0x7fff803b9ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib
0x7fff803ba000 - 0x7fff8046ffe7 com.apple.ink.framework 1.3.3 (107) <8C36373C-5473-3A6A-4972-BC29D504250F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff80599000 - 0x7fff80649fff edu.mit.Kerberos 6.5.11 (6.5.11) <085D80F5-C9DC-E252-C21B-03295E660C91> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8064a000 - 0x7fff80657fe7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <1C35FA50-9C70-48DC-9E8D-2054F7A266B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff80661000 - 0x7fff808eaff7 com.apple.security 6.1.2 (55002) <4419AFFC-DAE7-873E-6A7D-5C9A5A4497A6> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff808eb000 - 0x7fff808fafff libxar.1.dylib ??? (???) <CBAF862A-3C77-6446-56C2-9C4461631AAF> /usr/lib/libxar.1.dylib
0x7fff808fb000 - 0x7fff808fcff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <53299948-2554-0F8F-7501-04B34E49F6CF> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff80913000 - 0x7fff80973fe7 com.apple.framework.IOKit 2.0 (???) <4F071EF0-8260-01E9-C641-830E582FA416> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff809f9000 - 0x7fff80adefef com.apple.DesktopServices 1.5.11 (1.5.11) <39FAA3D2-6863-B5AB-AED9-92D878EA2438> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff80adf000 - 0x7fff80aedff7 libkxld.dylib ??? (???) <8145A534-95CC-9F3C-B78B-AC9898F38C6F> /usr/lib/system/libkxld.dylib
0x7fff80aee000 - 0x7fff80aeffff liblangid.dylib ??? (???) <D0666597-B331-C43C-67BB-F2E754079A7A> /usr/lib/liblangid.dylib
0x7fff80af0000 - 0x7fff80bb1fff libFontParser.dylib ??? (???) <A00BB0A7-E46C-1D07-1391-194745566C7E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff80bc4000 - 0x7fff80bc9fff libGIF.dylib ??? (???) <201B8077-B5CC-11AA-E1B0-1D057ABE416A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff80f0e000 - 0x7fff80f0eff7 com.apple.Carbon 150 (152) <23704665-E9F4-6B43-1115-2E69F161FC45> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff80f75000 - 0x7fff80f98fff com.apple.opencl 12.3.6 (12.3.6) <42FA5783-EB80-1168-4015-B8C68F55842F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff80fe4000 - 0x7fff8109dfff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib
0x7fff8109e000 - 0x7fff810cdfff com.apple.framework.Admin 4.6 (4.6) <376BC531-CE46-A147-9AF5-4D8F8E1522C5> /System/Library/PrivateFrameworks/Admin.framework/Versions/A/Admin
0x7fff810ce000 - 0x7fff810e0fe7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <30FE378B-99FE-8C7C-06D0-A3AA0A0A70D4> /usr/lib/libsasl2.2.dylib
0x7fff810e1000 - 0x7fff8112bff7 com.apple.Metadata 10.6.3 (507.15) <2EF19055-D7AE-4D77-E589-7B71B0BC1E59> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff8112c000 - 0x7fff81139ff7 com.apple.AppleFSCompression 24.4 (1.0) <56B27685-B6A7-7FD7-85F3-402C4E0C988E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff8113a000 - 0x7fff81161ff7 libJPEG.dylib ??? (???) <46A413EA-4FD1-A050-2EF0-6279F3EAD581> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff813be000 - 0x7fff81428fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <AF0EA96D-000F-8C12-B952-CB7E00566E08> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff81429000 - 0x7fff81501ff7 com.apple.DiscRecording 5.0.9 (5090.4.2) <1559C58F-ABD2-0C13-7E1D-75450FEC41D4> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff81671000 - 0x7fff81696ff7 com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8169f000 - 0x7fff816d2ff7 libTrueTypeScaler.dylib ??? (???) <69D4A213-45D2-196D-7FF8-B52A31DFD329> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x7fff816df000 - 0x7fff8172efef libTIFF.dylib ??? (???) <1E2593D1-A7F6-84C6-DF8F-0B46AE445926> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8172f000 - 0x7fff81778fef libGLU.dylib ??? (???) <1C050088-4AB2-2BC2-62E6-C969F925A945> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff81779000 - 0x7fff81937ff7 com.apple.ImageIO.framework 3.0.4 (3.0.4) <0A4F51A1-4502-767B-8A4E-F14C6214EF88> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff81938000 - 0x7fff819d8fff com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff819d9000 - 0x7fff81a01fff com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff81a02000 - 0x7fff81a08ff7 com.apple.CommerceCore 1.0 (9.1) <3691E9BA-BCF4-98C7-EFEC-78DA6825004E> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
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Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9250315ASG, 232.89 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000 / 5
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000 / 3
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000 / 2
============================================== END
Any help would be greatly appreciated. I have a pretty basic knowledge of computers, nothing technical at all, so feel free to offer advice
-Andyugh i meant to hit reply instead of correct answer. my one year is up for free tech support, i don't have the money to pay for tech support pr incident now, thats why i posted on here
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