Mondopad on a Cisco platform

Has anyone been able to register and use a Mondopad on their Cisco VCS platform?  We have a freebie that would like to be used internally but I have had no luck.  We currently have this as our backbone
VCS Control 7.0.3
VCS Expressway 7.0.3
MCU 4.4
TMS 13.1.2
No problems with Cisco or Polycom devices and we also use Jabber Video I just do not want to put too much effort in this if it will not work.

Hello Dave,
I have a bunch of these here that I have registered to our VCS.
The Mondopad Shell that runs has a built in SIP client. Wording for it's configuration is a bit different to what I would expect and some features are still "in the air" however I managed to get them to work on our VC network using the VCS's.
Some simple things in the clients configuration to note.
Display Name = alias
Address = alias@domain
Register = SIP DOMAIN NAME
Port = 5061
Username = user credential to connect to VCS - can't be blank - I have entries in the local database on the VCS for this
Password = for above - can't be blank
Proxy Server = SIP SERVER ADDRESS
Proxy Port = 5061
SIP Transport = TCP
SIP Security = TLS
Encyption = None
On the VCS side I found it was best to create a Subzone for these Mondopads as I found they had issues calling Jabber unless I did this. Within the Subzone for the Mondopads I have to select Media Encryption Mode to "Best Effort" for calls to be successful.
I am yet to get these devices to be managed by TMS or to recieve a phone book from TMS.
I am happy to help or listen to any other ideas you guys have for these.
I have also written a document and sent it to Infocus in regards to configuration for these on the Cisco VCS.
Thanks, Craig

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    An actual hashing algorithm can be rather complicated.  What they try to do is to "fairly" divide the input value across the number of hash buckets.  For example, if you have two Etherchannel links, they will try to hash the hash attribute such that 50% goes to one link and 50% to the other link.
    For example, assuming you hash on source IP, how do you hash 192.168.1.1, .2, .3 and .4?  A very simple hash algorithm could just go "odd"/"even", but what if your IPs were .2, .4, .6 and .8?  A more complex algorithm would try to still hash these IPs equally across your two links.
    Again, hashing algorithms can get complex, search the Internet on the subject, and you may better appreciate this.
    Because of the possibility of such complexity, one vendor's hashing might be better than another vendor's, so they often will keep their actual algorithm secret.
    No matter, though, how good a hashing algorithm might be, they all will hash the same attribute to the same bucket.  For example, if you're still using source IP, and only source IP, as your hash attribute, all traffic from the same host is going to use the same link.  This is why what attributes are used are important.  Choices vary per Cisco platform.  Normally, you want the hash attributes to differ between every different traffic flow.
    Etherchannel does not analyze actual link loading.  If there are only two active flows, and both hash to the same link, that link might become saturated, while another link is completely idle.
    Short term Etherchannel usage, unless you're dealing with lots of flows, is often not very balanced.  Longer term Etherchannel usage, should be almost balanced.  If not, most likely you're not using the optimal hash attributes for your traffic.

  • VDN Return Destination feature in UCCE ?

    Hi,
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    We have a requirement. Please find the scenario below and do let me know how feasible this requirement is in Cisco environment ?
    1)     Call routed to Agent desktop.
    2)     When Agent disconnects the call, that call has to be sent to IVR for survey?
    3)     This has to happen only when Agent disconnects the call and not when Customer disconnects the call.
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    This has to happen without any manual intervention or customization at desktop level.
    Above scenario is very much feasible Avaya environment thorough VDN return Destination.
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    Every incoming trunk call that is processed through a VDN with this feature active will be placed back in vector processing when all parties on the call, except the originator, drop. For this feature, the originator is the incoming party that originated the call at the time the call entered the VDN with this feature active.
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    Does UCCE have any mechanism where this can be achieved ?
    Thanking you in advance.
    Thanks & Regards
    Venkatesh.V

    David - thanks for the reply, but that is exactly what I don't want to do.   I already have an outside system (been using since 2009) which has an extremely sophisticated post call survey + inbound survey + direct mail (they then dial into the inbound survey)  + email (w/ weblink) + texting + social media + api tool (to integrate into our website).   This allows our customer to respond to one centralized platform regardless of their preferred method of communication.
    With the Avaya's "Return Destination", I can easily route calls to this outside solution by creating a vector.   I will be the first to admit I know little about the Cisco platform, but I don't see anything comparable which allows me the flexibility to transfer the caller after the Agent hangs up.   From what I read in the past, the CVP post call survey option doesn't allow me to transfer call to an outside system like Avaya.

  • Load-balancing in MPLS Core

    How is load-balancing achieved in MPLS L3 vpns and equal cost multiple links exist to reach egress PE along with per-destination load-balancing enabled on interfaces.
    I have tried to simulate the network below
    Ingress PE--->P1--->>P2--->Egress PE
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    Hi,
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    2) multiple access links to a single CE or site
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    Hope this helps! Please rate all posts.
    Regards, Martin

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