Money taken from my account, but no record of me having purchased movie?

I had about $14 in redeemed iTunes gift card money, so I decided to purchase a movie for about $12/$13. It took me through some pop-up windows about whether I really wanted to purchase said movie (things I had experienced before). Finally, it was finished, and my account had $0.50 left. However, when I went to my account it displayed my most recent purchase as the 7th of Feburary 2014. It's May 18th 2014. And it doesn't show any movies in my iTunes library, nor in the area where it stores purchases that you still need to download. So I'm out 12 or so dollars, with no movie to show for it.

Hello Zeiddo,
Thanks for using Apple Support Communities.
Take a look at the following article to download those past purchases:
Download past purchases
http://support.apple.com/kb/HT2519
Take care,
Alex H.

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HT204088 Money taken from my account which I don't know. How can I find who take it

Money taken from my account but not in my purchases , what shoul I do

Contact iTunes Store support:
http://www.apple.com/support/itunes/contact/
You may also call your bank to report this.

HT5085 I ordered a TV series-I can see where the $$ was taken from our account but I can't find the series anywhere on my iTunes account??

ordered a TV series…I can see where the $$ was taken from our account but I can't find the shows anywhere in our itunes account.

Hello NMS1,
It sounds like you are unable find these TV shows you purchased in a series, but you have been charged for them. I would start by checking to see if you can download them from your Purchases in the iTunes Store with this article:
Download past purchases
http://support.apple.com/kb/ht2519
The steps are different if you are on an iOS device vs. a computer, so choose the appropriate section for the device you want to download them to.
If you cannot find it in your Purchases, I would next reach out to the iTunes Store support team for additional assistance:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
All the best,
Sterling

HT1918 money taken from itunes account ?

hi can anyone help ? ive opened a itunes account so i can download apps, my account says all my apps have been free ones but i have had £1.58 taken from my account by itunes, can anyone help with this matter or give me a uk number to cantact on
regards jarvo52

Have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
There isn't a phone number for iTunes Support, either here in the UK or elsewhere.

Why am I having money taken from my account and I do not know what it is for?

Why do I keep having money deducted from my account?? I do not download apps tha u have to pay for I only download them that are free? I do not know we're the money is going what can I do about it

contact Apple.

Money taken from my account

Hi , can anyone please help me ...
I was notified by Skype that that an order had been placed on my account for 100 euros on 2nd Feb , I received a follow up email stating that because of suspicious activity my account was suspended ( Which to me suggests that Skype are aware that this money was taken fraudulently ( which is the case ) I had another email from Skype to say that someone had been removed from my account management ( I assume the fraudster )
After many emails and repeating myself frequently , Skype agreed a chargeback back .
They are now saying there is no evidence of the charge on my account ?? ! Admitedly there isn't now , but there was , I had notifications regarding the order AND the chargeback when I digned in , but they have vanished )
However I do have evidence that 100 euro's was taken from my paypal , by Skype on the 2nd of Feb .
Everytime I try to get an answer , I get the same old template response ... It's driving me to distraction. All I want is for ONE person to follow the email trail and help me resolve this ... Can anyone tell me if there is anyway of getting a senior operative to look at this ? Rather than a string of different people as has been the case .
Sorry for the rant

Hi, Sandie_Coleman, and welcome to the Community,
I trust, by now, as a proactive measure, you have changed all account passwords immediately if you have not already done so.
Please see this FAQ article as it relates to sending proof of purchase (fraudulent or not!) to Skype. You will need to show that the fraudulent purchase was credited to your Skype account, otherwise Skype may send you to file your report with PayPal. https://support.skype.com/en/faq/FA11016/how-do-i-send-proof-of-payment-to-skype-customer-service?
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

TS1424 I have had $20 taken from my account but didnt get the download I requested, what can i do?

I purchased a credits on Bingo Bash but didnt get my credits however the money has been debited from my account. Who/how do I raise this issue with?

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Money taken from my account I don't know why

Hi,
I am student and I bought the photoshop license about a week ago and One day after I bought it I realised you had a better offer so a switched to that offer, I asked spoke with one of your colleagues, Lyna, who told me that I wouldn't be charge for the cancelation of the first purchase because it was only one day after. Yesterday I checked my account and you have taken 46 pound from my account and I don't know why, so I'd like those 46 pound back please.
Romina Baldom

This is an open forum with a mix of other users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I have problem with money taken from my account

Dear sir
Every month. iTunes taken 5.99 $ from my account please I need to know that way and what for I call my back to open case and stop my visa card. Because ofitunes

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
 Cheers, Tom

HT3702 Money taken from my account in error

I don't want that $21.64 was taken and I want it back in my account. I like manageing my own money not someone doing it for me. Thank you
<Personal Information Edited by Host>

We are fellow users here on these public forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your phone number from your post (it's not a good idea to post personal info).
You haven't bought anything (or had any auto-renewing subscriptions that were due), and nobody else has access to your account and/or devices and may have bought something ? Viewing purchase history : http://support.apple.com/kb/HT2727
If not then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Money taken from credit card but no credits

Hi. My subscription says it renews on march 5th but no credit has been credited for my 400 mins subscription.

you may need to contact customer service, here's how;
How to Contact Skype Customer Service
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

About an hour ago, I purchased Real Racing 2 from the Mac App Store for $12.99, but since then it has not downloaded one bit, even though I have a stable wifi connection. The money has already been taken from my account as well. What should I do?

About an hour ago, I purchased Real Racing 2 from the Mac App Store for $12.99, but since then it has not downloaded one bit, even though I have a stable wifi connection. The money has already been taken from my account as well. What should I do?

Just to make sure, open Mac App Store and click Purchases. Can you pause the download and restart it?

Bought programs from iPad, but didnt download tem, said temporarly offliner, but The Money elas taken from my account, Bought programs from iPad, but didnt download tem, said temporarly offliner, but The Money elas taken from my account

HI,
i bought some programs from my iPad, but it didnt download, and The Money was taken from my account.

Which means you can now download them to any of your iOS devices that use that AppleID.

Money Illegally Taken from my account by BT

I'm sorry its resorted to having to create a profile on the BT Forum but I'm at the end of my tether and if this is not resolved have been informed to take legal action.
I was a loyal BT Customer for 8 years but decided in November 2012 to switch to Sky Broadband for our broadband and line rental. We had not upgraded our BT Broadband for sometime and were out of contract with BT but just kept the same deal and didn't bother going for a new contract even though we could have saved money. Plus we hadn't received any new equipment from BT since our original old style white wireless router (so 5 or so years without any new equipment from BT).
Our BT Broadband and BT line rental was set-up to pay be monthly direct debit which was always paid.
• I had £40.00 taken from my account on the 8.11.12 by BT GROUP PLC by Direct Debit
• Our BT Broadband and line rental finished on the 13.11.12
• SKY Broadband and line rental started on the 14.11.12
• I had £61.50 taken from my account on the 10.12.12 by BT GROUP PLC by Direct Debit
• I had £61.50 taken from my account on the 1.1.13 by BT GROUP PLC by Direct Debit
I have used the online help tool and have spoken with 6 different people now trying to get this matter resolved and was informed that a cheque would be issued for the outstanding amount that had been taken.
• I received a cheque this morning for £40.88!
I want to know where the rest of my refund is? and why BT took £61.50 from my bank account in December 12 and January 13 and when I can expect to get this money refunded?
To say I am furious about this is an understatement and after taking advice from my solicitor have been advised if this matter is not resolved or an adequate answer provided in the next 21 days have been advised to take legal action. I am very disappointed in the way BT have handled this issue.
As someone who always praised BT to other friends and family feel I have been let down and had money illegally taken from bank account purely because of my decision to change broadband and telephone provider.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Please delete your phone number and e-mail, as this is a public forum.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Money has been taken from my account tho nothing ordered. Can't contact them. What can I do?

WHen I first got this ipad2 and started using iTunes, I had £15+ taken from my account though I'd not bought anything. After trying to contact them a few times, I gave up. Now the same thing has happened with a download I don't need because I'd bought the book from Amazon. I've tried e mailing and phoning, but get no response. Has anyone had the same problem? What did you do about it? I'd appreciate any advice. Thanks

Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column, and proceed from there.

Money taken from my account, but no record of me having purchased movie?

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