Monthly billing increased by 56% with no explanation

Is your unexplained increase (56%) of my monthly billing by $93.38 an error or a mistaken belief that I will continue your "service" iregardless of the charges? I do not accept this amount being applied to my autopay account and expect an immediate resolution of this issue.

Dont expect resolution through the regular channels,Contact Tom Karinshaks office(ypu can find the email at bottom of his letter on Comcast web page.When I have any issues with Comcast I skip the regular CSRs,they are only there to upsell you and have no real power to change any billing errors.Contact Tom K and you can get immediate resolve.Good LuckP.S you can even negotiate a better price(I did and save 60.00 a month)

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Bill increased - want to cancel

Monthly bill increased by $36 inc taxes). Not happy with monthly costs. Internet speeds not good and paying too much for basic TVs package. How do I cancel?

Katvchapman1-
I apologize for your troubles and we certainly do not want to lose you as a valued Comcast customer. I will be more than happy to look into this matter for you.

Bill Increase with No Explanation

I received my auto-pay notificaton that the bill for my services has gone up over $22. When I checked my statement, it gives me no clear explanation for the price increase. It is confusing and also incredibly frustrating to see my bill increase by nearly 50% with no clear explanation. It seems to be an incredibly high amount to pay for basic Internet services.

HD Preferred XF Bundle increased $ 25.00 per month without notification. I do need an explanation, after all it is my money I send to Comcast.

MY BILL INCREASED $60 IN A SINGLE MONTH ...

**FYI*** I AM POSTING THIS TO THE PUBLIC BOARD PER A VERIZON FORUM TEAM REP'S REQUEST *** THEY SAID I CAN'T SEND A PRIVATE MESSAGE, THAT A MODERATOR NEEDS TO ASSIGN IT TO A FORUM TEAM AGENT *** THANK YOU!! ***
My bill for standard/on-going monthly services has jumped $60 in a single month.
Below is a copy/paste directly from my Verizon Account page. As you can see, my monthly payment for services rendered has averaged in the $220's going back to Jan 2013. My on-line bill for the current monthly charges is $284.05. Please clarify
BEFORE YOU BEGIN YOUR REVIEW, PLEASE NOTE: My payments over the last 5 or 6 months do not match the monthly billed charges because there have been multiple charges billed in error to our account that I have been disputing going back to April. Verizon just recently approved removal all of the disputed charges and I received email confirmations showing the refunds were posted to my account. I have been deducting the disputed amounts before I paid my monthly bill, so the amounts below are an accurate average of our monthly services. The rep who called me to process the refunds indicated she would call me back in a few days to give me the correct total amount due on my account after all refunds had processed. I have yet to receive that call-back.
CURRENT ISSUE: I am trying to pay my correct charges in full now that all of the incorrectly billed charges have been removed/refunded. In order to do that ....
- I am requesting a detailed account of the the $50 increase in the current month's bill
... AND ...
- I am requesting confirmation of the total amount due to date on my account AFTER the refunds have been removed. .
Thank you in advance for your assistance.
Donna
{edited for privacy}
COPY/PASTE =
Payment History
Type Account Amount Sent Confirmation Posted
Others
$227.11
7/25/2013
7/25/2013
Others
$223.91
6/19/2013
6/19/2013
Others
$222.27
5/16/2013
5/16/2013
Others
$236.82
4/10/2013
4/10/2013
Others
$217.35
3/15/2013
3/15/2013
Others
$196.91
2/11/2013
2/11/2013
Others
$226.94
1/16/2013
1/16/2013
Others
$215.53
12/17/2012
12/17/2012
Others
$212.50
11/14/2012
11/14/2012
Others
$190.12
10/10/2012
10/10/2012

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

I have been tricked to buy at&t hotspot device which substantially increased my monthly bill

Hi,
I had an extremely unpleasant experience at best buy mobile store which is located at the 750 7th ave, new york, ny, 10019.
I went to this store to upgrade to my phone to an iphone 5s on Dec 30th 2013. I was told if I buy the hotspot product, then I only have to pay $25 for the iphone. I asked specifically will my monthly bill change for this product. The lady helped me looked into my family plan and told me she can downgrade my 3GB data plan to a 2GB and I won't feel anything on my monthly bill at all.
When the bill due on February came out, I found that she purchased two different kinds of insurances for my line, which costs me around $10 dollars per month. What worse is that the hotspot costs me more than $40 per month, not mentioning one time fee of $36 dollars for the hotspot line. Also nothing has changed about the 3GB data plan on my line. So she failed to do the downgrade she mentioned to me, and now I have to pay $40/month more for her mistake.
After I found out this, I brought the hotspot device (which I have not used at all yet) to the store and asked why this happened. They changed three people to help me, each took a very long time to just understand the problem. After two and an half hours, I was told even though she sold the product with wrong information, the only solution for me is to either keep the current plan (for which I have to pay more than $40/month for 2 years) or go to the at&t to cancel the plan myself which will cost me $175 cancellation fee. They agreed with their mistakes, but they told me they can't do anything simply because they are not at&t.
And also during the time of our communication, they called at&t to see if I lied anything about my plan, which of course they failed. But the action of trying to shift the blame on customer is unacceptable.
Now i am facing a ver large bill each month and I do not know what to do with it. Why should I have to bear the mistake of the store? Are there any ways to file a formal complaint?

Hello yujiao,
When purchasing or upgrading mobile devices, whether a phone or a mobile hotspot, a 2 year contract is typically signed, and therefor agreed to upon purchase. With all the different plans out there and all of the different options, it can be a bit of a daunting task to make sure you are getting what is right for you.
We strive to make sure our customers know exactly what they are purchasing and agreeing to for 2 years, and what their bill should look like once it’s received so they can be confident in their purchase. It is regretful to hear that you were surprised to with your bill in February after purchasing a hotspot device with your iPhone 5s upgrade at our Times Square store in New York, NY, as you state it was not at all what you had expected.
Sadly, I was unable to locate your purchase receipt from this upgrade using the email you registered with the forum. I am reaching out to you via private message to gather further details in regards to this purchase. You can check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Best regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

HI , I, ON THE MONTH TO MONTH BILLING FOR Ps AND Lr ($9.99) ... i downloaded Ps but now want to download Lr ... how do i do that because it only gives me the option to take it on a month to month wit the $9.99 .... isn't it included with the package im cu

HI , I, ON THE MONTH TO MONTH BILLING FOR Ps AND Lr ($9.99) ... i downloaded Ps but now want to download Lr ... how do i do that because it only gives me the option to take it on a month to month wit the $9.99 .... isn't it included with the package im currently on ??

Niel.v.d.h please utilize the steps listed in Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html to install Photoshop Lightroom through the Creative Cloud Desktop application.

I'm on a prepaid plan for the 4s, i want the hotspot option which isn't offered on the prepaid plan. heard the connection is too slow on the 4s only worth it on the 5 or 5s. would you agree? not sure how much the hotspot would increase my monthly bill...

i'm on a prepaid plan for the 4s, i want the hotspot option which isn't offered on the prepaid plan. heard the connection is too slow on the 4s only worth it on the 5 or 5s. would you agree? not sure how much the hotspot would increase my monthly bill....

To use the hotspot for any of those devices, I believe you have to switch to a postpaid account and plan. You can see the pricing for the available postpaid plans under the "Shop" area of the website.

Problem with monthly billing plan

Hello,
I have a monthly billing plan in the contract but suddenly it has started creating the invoice on a daily basis.
Have anybody faced this issue? Where do i check the setting for this?
Thanks,
Shankar

Dear Shankar,
Check with:
T. Code: OVBP - Maintain Assignment of Bil;ling Plan Type to Sales doc. type
Path: SPRO --> IMG --> Sales and Distribution --> Billing --> Billing Plan
Best Regards,
Amit

I signed up for auto pay and just received my bill with last months bill and $5 late fee. would like late fee reversed and last month credit applied.

i signed up for auto pay and just received my bill with last months bill and $5 late fee. would like late fee reversed and last month credit applied.

<< Duplicate post, see Re: Problems with Auto Pay Activation >>
This discussion is over two years old and will be locked to further replies.

Bill Increase

My bill increased $20 this month with no additional services, etc. We have continuing problems with the X1 system and now Conact wants another $20/month. I am actively looking at alternatives to their service.

I had the same situation. In December i signed a new 2 year contract with verizon, promising a 3 year price lock with a 2 year contract. A also recieved a email from Verizon confirming the price for month 1, months 2-24 and month 24-36. I just recieved a increase in my bill of 6 dollars for equiptment. Verizon now states that equiptment is not covered by price guarantess and the e mail I received was only an estimate. They are allowed to increase the price of equiptmentt whenever they want.

Comcast Michigan Bill increases inexplicly

I have had comcast cable and internet since April, 2014.I did not change anything.In JUne, 2015, comcast bill went UP from $99 month to $111 month.Again, no changes, not part of special or promotional -- In July, 2015, comcast monthly bill is now $126.xx. This increase is a breach of the contract I have and it seems they usually do this as this is one of the common complaints (other than being the most revieled company in the whole country) about COMCAST. I geuss I will cancell service and go with the competitors (even though I was a happy, more or less customer). I am contacting my Senator and Representative, as well the the FCC to complain.(I but things and this is the ONLY COMPANY that raises prices at will for the sameservice they provided last month). No wonder everyone hates comcast. The Gov. needs to break them up li

Murph_10-
I am so sorry for the delay. I see that you have spoken with a representative already over the phone. Do you still need assistance?

My Bill Increased, Promised it would go back down by representative

I called last month when my bill jumped up $40. I talked to a representative who was very nice and told me my bill was able to go back down to what I was paying. I go and look at my bill for this month and it is $30 higher than she told me it would be. This is very frustrating and I am to the point if my bill will not be what you say it is, I just need to cancel my services. This is very frustrating because I cannot afford the increase. If you say you are going to do something, you should at least stick to it.

07/11/15 My bill increased for extended basic cable is $93. I've been a member for 10+ years and pay bill regularly each month. I can afford $40.00-$50.00 for the bill and have called and representative said because I was receiving $10.00 month credit on my account every month that I am not eligible for additional discount. What???? I am writing requesting discount so that the maximum of the cable service monthly bill to be reduced to $45.00. Thank you for your review and consideration. Crystal Smith in Md.

Odd Charge to monthly bill

On my billing statement for this month, I see I was charged 9.99 for a download on July 28th at 7:38am. Not only was I driving to work at that time, I don't download apps to this phone, which is a much older phone than the smartphones in use nowadays. I called customer service and was told it was for a Navigator/GPS download, which is a service I definitely do not have a need for. While the customer service person took off the reoccurring billing portion of the download, she refused to remove the original download charge. Again, I have never used this service. I looked on my phone and can't even find where this download is at, further questioning how I even got charged for this in the first place. This is an older ENv Touch phone, and I don't have any apps on it whatsoever (which can be seen on my monthly billing records - there are simply phone calls and texts).
So, my question here to Verizon is - can you assist me in removing this charge that, from everything I can gather, was never something I had authorized in the first place???

roadnut,
I can understand your frustrations to these charges, and would be happy to assist!
I would need you to reply to my direct message with the requested information so I can further investigate for you.

Billing Document Number saved with Preceding Number from Number range...

Hi Everybody,
I am facing with some irregular problem which is as follows :
For example, Billing Docs created in the month of January was saved with number series like 10161, 10162, 10163 .....and so on....
But the user has creatd the document in February and it got saved with number like 10121......which is a preceding number and there is only one document like this....
The number range is Internal Number Range...even though it got saved with preceding number.
Can anybody plz tell me why this has been happened ?????
Proper answer will be rewarded....
Thanks in advance....

Hi Chaitanya,
Please check whether someone has changed number status in VN01 and previously 10121 was not used.
also check whether you are using ztable for number range depending upon plant.
Regards,

It is increasingly unbearable working with Dreamweaver

It is increasingly unbearable working with Dreamweaver, every time I work using tables, adding links in the tab "layout" program stuck, literally has multiple problems with apple magic mouse and you need to pay monthly for something gives me a lot of problems, I can not work like this ... any solution? ... thanks in advance.

Which ver of DW?
Which operating system?
Is this true of all sites or just this one?
Are you working with valid code?
CSS - http://jigsaw.w3.org/css-validator/
HTML - http://validator.w3.org/
JavaScript - http://www.jslint.com/
PHP - http://phpcodechecker.com/
What happens if you create a new site definition and then create a new, blank html page? Type some text. Save. How is your performance now?
Nancy O.

Monthly billing increased by 56% with no explanation

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