My Bill Increased, Promised it would go back down by representative

I called last month when my bill jumped up $40. I talked to a representative who was very nice and told me my bill was able to go back down to what I was paying. I go and look at my bill for this month and it is $30 higher than she told me it would be. This is very frustrating and I am to the point if my bill will not be what you say it is, I just need to cancel my services. This is very frustrating because I cannot afford the increase. If you say you are going to do something, you should at least stick to it.

07/11/15 My bill increased for extended basic cable is $93.  I've been a member for 10+ years and pay bill regularly each month.  I can afford $40.00-$50.00 for the bill and have called and representative said because I was receiving $10.00 month credit on my account every month that I am not eligible for additional discount.  What???? I am writing requesting discount  so that the maximum of the cable service monthly bill to be reduced to $45.00.  Thank you for your review and consideration. Crystal Smith in Md. 

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