MOSS 2010 Shared Review Not Connecting For All Reviewers (Acrobat 9 and X (Std and Pro) and Reader9)

Question

I am using SharePoint 2010 for Shared Review.  Most of the testing has been successful with a few minor problems.  The biggest has been that some are not getting the connection request.  The document for review opens immediately either in the user's browser or Adobe Acrobat or Reader.  We have not been able to nail down the reason yet.  But, it has happened on systems running Acrobat 9 Pro and Acrobat X Pro.  We have had success with others using Acrobat X Pro and Reader 9.
What I am most confused on is why some of our users are not getting the request to connect to the SharePoint workspace to do their review.  If they go through Windows Explorer to where the file is located to open it directly, it asks the user to Check Out the file and then Save & Continue.  If they do this, they seem to lose the ability to publish their comments directly to the server.  They don't even get the options to check for new comments.  The file is opened and they are able to work with it like a normal file.
What could we have done wrong that caused this?  Each the users has the appropriate permissions to the SharePoint site.  I have noticed in the tracker that the two that had the issues don't have their name or title appear.  I checked both of them in the Identiy section of the Preferences and their name, title, organization and email are all missing.  Only their UserID is shown.  Could this be part of it?  We were all using the same intranet wireless system.  All users were able to open the review file.  When someone receives the link for review through the email, does the link verify through the email address listed in the prefences?
Jason Lopez

Answer 1

Hello Vikas,
To answer your questions:
1. Do all reviewers have a local copy of the review file, or is it kept at a shared location and everyone is commenting on it.
- I have tried it both ways with the same results. Our preference is to keep the PDF in a shared location so that all reviewers can see each others' comments. (Since the problem began, we have lost that capability, and the "semi-workaround" is to email each reviewer the PDF, each reviewer makes comments locally, and emails it back to the writer. This is less than ideal as each review cannot see each other's comments... However, I was able to publish them "on behalf".
2. Are you only having trouble with publishing new comments or is it that you cannot see earlier added comments also.
Reviewers are unable to publish their newly-added comments as there is no Publish button/icon. If I have published another's comments on their behalf, they can see them. However, they cannot Reply - as the Reply button is disabled.
3. Are there some specific files with which you are having trouble or is it a generic problem.
It happens with all files, so it is generic. Anyone who has Reader 9 has no Publish button when opening a shared review generated from Acrobat 8.
Thanks for any help you can provide. We are hoping the problem resolves when we upgrade to Acrobat 9 but that alas will not be until sometime in the new year, hopefully.