Most dishonest company I've ever dealt with

Verizon is by far the most blatantly dishonest company I've ever had the misfortune of dealing with. Earlier this month I inquired about upgrading plans and the Verizon rep said that I was eligible for The Edge plan and proceeded to tell me that the phones were free and that all I would have to pay for was the accessories. I repeatedly asked him "for free" and each time he responded "Yes, all you have to pay for is the accessories." This went on for 20 minutes me asking him "For free? Are you sure?" and each time he responded yes. I asked him if this deal would be valid tomorrow and he said yes. So the next day when I contacted Verizon the next rep said "No, not free, you have to pay for the phones over 20 months." I've never been more blatantly lied to in my life by a company and then not honor the deal. Now I am moving to an area where Verizon does not offer coverage and they won't let me out of my contracts (four phones) that only have about 6 months left on it. When they send their prospectus to investors their mission statement should read "Our company purpose is to screw the customer at any chance to make a buck"....unbelievable. I can't wait until my contracts are all up so I can run away from this nightmare and warn as many people as I can in the process.

Hi tmcthree
I am really sorry that you have had so much trouble with us recently. I'll be happy to assist in any way I can.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

BT is the worst company I have ever dealt with - c...

I need all my composure whilst writing this post to avoid using bad language because frankly I wish to mutilate the idiot(s) responsible for the utterly woeful customer experience I continue to have with BT and it's wretched call centre. Searching the web I see there is a multitude of human beings who continue to be driven mad by this company. If you are one of them reading this then it may be a small consolation for you to know that I work in mainstream media in the UK and propose to do as much as I can to bring the rank incompetencies of BT out into the open and to a wider public but also to name those individuals responsible other than Mr Warren Buckley.
My story is a simple one. On 8th June there was a very strong electrical storm where I live. The power flickered on and off many times. After this caller display stopped working. You probably don't need me to tell you what happened next other than two months later I am still stuck in the Groundhog Day that is the BT caller centre. So far I have had 18 texts in two months saying the problem has been fixed. It hasn't. I have had two engineers visit, both of whom were sent to my house for the wrong reasons and had no experience in caller display issues. I have also had numerous promises made by BT call centre operatives saying they will call me back but they haven't. When I asked to complain to a supervisor she said she would ring me back within 24 hours as she accepted the situation was not acceptable but even she hasn't called back!. When I made formal complaint a Mr Colin Francies emailed to say he would ring but he didn't either.
If you are of a technical bent I have been through the old *#234# routine a million times. Similarly BT has cancelled caller display and then reinstated it 24/48 hours later but still caller display does not work (it has done this 5 different times now).
I bought a new digital phone (this means I now have 3 different types of phone in the house and all don't have caller display). The BT engineer placed this new BT phone into the master test socket and still caller display did not work. He said it is a software issue somewhere in a BT computer but that's as fas as he could help. He also replaced the test socket for me just in case it was that and tested those ADSL things that you plug your phone and router into.
Every time I call the BT call centre I have to start from scratch because I can never speak to the previous person who dealt with my call. Each time the person simply says they will cancel caller display and get it re-instated but I tell them this doesn't work. They then say that they will call me back in a few days to see if it has worked and if not they will book an engineer. Only THEY DON'T phone back!!! I write their names down but when I ring because nobody has rung me back no one knows who these people are and I have to start from square one again.
Sorry this is rambling but I really need some help here either from someone who can help me technically or someone who can suggest what I need to do next to get an answer from BT. I have no problem with turning up to BT's headquarters and staging some kiind of sit in and thereby getting some media attention but I'd rather get the thing sorted to be honest before resorting to those tactics.
Posting this message on this forum is my last hope. Thank you in advance if you are able to offer up any help that results in my blood pressure diminishing and me ceasing to have dreams of sharpening knives in front of BT executives!!! Your instinct is always to have a go at the poor Indian person answering the call but frankly they are doubtless paid very little, work long hours, and are clearly limited to using certain phrases. It is disgusting that BT uses these people as frontline troops to soak up the anger of the British public without giving them the training or wherewithal to solve the technical problems that undoubtedly occur given the size of BT.
Well....I'm about to press 'post' now and I just hope against hope that someone helpful will be able to reply to me...

Rang BT's Head Office to find out the proceedure for complaints because, regardless of how difficult my problem is technically to resolve, I believe it is inherent in the culture of BT's call centre in India to at best over promise to phone you back and at worst deliberately mislead you by saying they will phone you back by a set date but they never will. This is an invidious approach to customer service and I propose to pursue it with vigour.
BT's Head Office gave me another number to call - 0800 800 150. I was told this was the number to speak to a human being to put a complaint in about promised calls not materialising. After pressing the various options I got through quickly to a lady based in Milton Kenyes who was very helpful. She told me that when you phone this number it is pot luck as to whether your call gets put through to Milton Keynes, India, Scotland or Warrington (her words) so with that knowledge you might want to put the phone down if you ring it and get through to India and have another go by redialling.
Anyway, to cut a long story short, I have lodged my complaint with her, she was most helpful, and I have a direct number to phone with a PIN number to enter that gets me not to her direct but at least to her team who will now deal with my complaint.
I see on the text they sent me that this is a Priority Care Team. Well, a promising start. They say they'll have news for me by the end of next week.
Thought I'd pass the info above on re different telephone numbers because up until this point I had only been dialling India and using the online email complaints proceedure via the BT website. The Milton Keynes office accessible via that number above seemed far more on it on first impressions. In fact she was surprised that it had taken me ten weeks to finally put a complaint in when most people complain after 6/7 attempts at phoning the call centre (I've rung over 20 times).
Also - for anyone with caller display issues - I was told that the electric storms in June saw a rise in caller display issues around the country and BT are still addressing them. That's the first time in ten weeks that someobody has told me that and although it's a pain I wish they had said that to begin with because you end up banging your head against a brick wall and going mad thinking nobody will ever listen to you!

BT are thr worst company I have ever dealt with.

Had a new telephone line and Infinity 2 installed on the 21st of May. I have had nothing but problems with the broadband speed and stability. When my new BT phone the BT6500 arrived the problems increased to the phone line and the phone itself.
Five engineers over a three week period.. many ten's of line checks run .. everytime I was told there where no faults on my line. When the fifth engineer came out he not only found one fault but two on my line, he was here over 3 hours nearly 4 in total and had to go fetch another engineer to help him with the fault. Once the line fault got fixed then the broadband speed went down to ADSL 2 speeds.
After over 1 hour in que's last night and being passed from pillow to post with no sign of my issue even being resolved I have no had it.
The Indian call centre agents actually seem to care more than the UK call centre staff who think that by just talking to you they are doing you a service above and beyond their role. Sadly the tech support from India is shocking with a tech 2 Indian tech telling me to restart my HH4 and Modem and then saying he needed to send out another (the 6th) engineer.
The phone speaker doesnt work properly so if you put it on hands free you get a burst of sound then it goes quite for 2 seconds then another burst of sound then quite again. BT gave me a new number that has daily calls from debt collectors looking for two different people. A BT advisor told me to tell them I was signed up to the TPS and this would stop them. I did and it didnt so they also tell you lies.
I have allowed BT every single chance to resolve this issue which they have not. I spoke to someone from the cancellation team last night who asked me to give BT one last chance.. He told me he would get in touch with the tech department and would get my issue resolved. After 45 mins in a que he came back and told me that the first tech agent he spoke to had given him a second number to call to get through to the tech 2 team. He said he was sorry but I would need to hold the line again, ten minutes later he came back and said he was putting me through to a tech 2 agent. The line went quite for a few seconds then I could hear people talking in the background. I said hello and then the phone started to ring and when it answered an automated voice told me to input my number, I did this then it said I was in a que for an advisor. All together I was in a que for over an hour.
I have now stopped my direct debit and will call the cancellation today when it opens. I am going to record the conversation when I tell them to cancel. The customer service I have had from BT since the 21st of May until last night has been terrible, they try their hardest to fobb you off instead of using that energy to help you they just want to pass you about.
THANKS TO BT FORUMS .. The best advice and friendly help I have had is from these forums themselfs. Run mostly by other memebers of the public and not BT. Thank you all for the advice you gave me in trying to resolve my issues.

Hi
If you have had a line fault it could take upto 10 (although normally only 3) days for your broadband speed to get back to normal so really you only need to be patient and try to avoid switching the router off and on.
I assume that if you are going to move your phone service that you will be moving to a cable company as I am sure that you know that if just by moving from BT (Retail) and go to sky, plusnet, postoffice, talk talk, to name a few. They all still use the openreach cabling network and the chances are you will still get allocated your same pair of wires from the telephone exchange.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Re: BT is the worst company I have ever dealt with...

Guys if you listen to my story you would feel your problems do not exist.
I got an offer from sky to come back to sky and I took it at the start of this month.
I had a BT line and wanted to use it for calls on ongoing basis . I wanted to keep my BT service . I also liked the smart talk app.
I had virgin TV and Fibre broadband and the phone that come with it which I never used.
Now Sky promised me I can keep my virgin number and gave an installation date of 20 sep.
11 sep recieved a call from Virgin checking if I m switching to another supplier. I said yes. I was out of contract for virgin and had
given 30 days notice also. They said my account would close at end of month.
I recieved a call from BT checking if I am switching my phone to another provider. I said no. They said no worries you will stay with BT.
Come 19 th my BT line stopped.! When I dialled 150 ( yes that worked) it went to sky. I asked the advisor have they taken over my BT line. They said no and my sky talk service can only be active next day and that too they are taking over my virgin number.
I recieved a mail from BT at 9.15 PM on 19 sep saying if I did not contact them by mid afternoon of 19 sep my service will stop and would move to another company ! I called BT and I had already lost my BT number. They apologised but promised they can rectify this next day as another dept that can do it closed.
Next day I called BT and said I want my number back and BT service back, they said all done and will be back by evening.
The same day a open reach engineer came and checked the line and said sky made wrong order. They should have provided a new line and ported virgin number on it. Instead they had taken BT line and ordered renumber to put virgin number on top.
So open reach engineer did not install BB since the order was on a different number! I called sky while open reach engineer was on and they agreed the engineer has to go back and they would sort it out. My case was assigned to erroneous take over team and a special agent was assigned. The lady called me next day promised everything would be set right all I had to do was call BT and ask them to do a Working line take over and sky would cooperate and work with BT to get my BT number back. Then sky would do a new line provide and give me broadband . Till the nothing can be done ! I called BT again and said I want my number back and sky has said they will cooperate. BT guy took 12 month line rental saver payment and said all done and service will be back in 3 days!
I called sky to inform, they said BT may not be able to do it so quick call them and check.
I called BT again and they said order had failed and it has to be transfer in order. They placed another order.
Next day I called BT and checked how is the progress they said they hd refunded my money and a specialist team is now on the case and nothing can be done !
Frustrated I called sky about 10 times in last 4 days to get BB installed now on the line they have taken over from BT.
I gave up trying to get BT service back. Now 3 orders of sky BB. Have failed and latest today they gave me a engineer appointment of 7 October. When I checked order progress online it showed it is delayed and was in red !
Called the specialist team at sky, no one wanted to take my call and the front desk operator said they will let me know when there is some update. The case manger assigned to me is due back in office only on Friday !
My virgin broadband service is to stop month end and sky may not get their act together at least till 10 Oct by looks of it!
So much for customer service,ofcom regulations and two big companies investing millions on their IT.
BT were the most callous ones. Could not be bothered to talk or understand the problem,. Sky folks are at least promising to sort out ! Fingers crossed.

Latest updates-
BT tried few times to place order for getting phone service back.all failed.
I even got a new welcome letter, new account number etc only to find they all failed.
They refunded money twice and finally told me a specialist team will come back in 10 days.
I had no option to accept my fate and get my broad band installed on this erroneously taken over line by sky which BT allowed against my instructions confirmed on a call with BT on 11th sep.
I wrote to BT asking for compensation. Here is the update email to BT I wrote again today.
Customer By Email (Ravi Bikkannavar) 07/10/2013 12:40 PM
Some one called me today at about 11.35 am and started the argument that I need to talk to open reach and sky because they made a mistake in taking over my BT line.
I never wanted my BT line and account to go! I had confirmed this on phone with BT on 11 sep again when I was promised that my account would not go anywhere .
This agent who called me today kept telling me that on 19 sep Sky requested again to take over the BT line and this was a second request . And BT agreed to it on same day ! Why did you do that?
She would not accept this as BT mistake .
I have lost my BT service and BT number because of mistake by BT
After 19 sep I had contacted BT so many times and couple of orders were placed to reinstate my account and amount of advance line rental charged on my account and refunded because the orders failed . Finally they told me a specialist team would look into this and come back to me. I was left by BT without a service .
Now I asking for compensation for removing my account without my consent , making me loose my phone number and failing to reinstate my account in timely manner .
Your agent today simply disconnected the call.

The worst company I have ever dealt with.

I am 12 months into an 18 month contract paying for BTs top fibre / phone / TV package. I am averaging around 5 hours a month on the phone to them going round in circles with constant faults. The most unreliable / slow broadband I've ever had. When it does work I only average 5mb and end up using my phones 3G as a hotspot for my computer instead as it's faster and more reliable. I am trying to get out of my contract early but now BT are failing to make scheduled calls to me and failing to provide me with a deadlock letter. I am now having to go legal. I advise you all to leave BT as soon as you can. Disgusting customer service / appalling products.

Its a pity you did not visit this forum earlier, as am sure that things would have been sorted out long ago.
I still think its worth passing your details on to DavidM, as he is really good at sorting things out, and you have nothing to lose, as the team take personal ownership of your problem, giving you one point of contact.
It would only take a moment to submit the form, and at least DavidM can take a look and see where things have gone wrong, and put things right. There have been very good outcomes for customers following this route.
This image shows you where thi link is, and what the form looks like.
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Comcast might possibly be the dumbest company I've ever dealt with.

After telling me for over a month that my address was serviceable and me purchasing a 130$ cable/modem (that I now can't return), I was told by Comcast that my house was unserviceable and that if I wanted to have their services I would have to pay 735$ out of pocket for them to allow cable/internet out to my address. After being a 5 year Comcast customer in which I have given them thousands of dollars, you think a multiBILLION dollar company might say "hmm, I think we can afford 735$ to keep a customer", considering I had planned to stay for years. But thanks Comcast for making my decision to leave easy for me, you guys are the best....at being the worst

Hi tmcthree
I am really sorry that you have had so much trouble with us recently. I'll be happy to assist in any way I can.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Skype is the worst company I have ever dealt with

I purchased a subscription to Skype to call 1 specific number in Japan, my in-laws number where my wife and son live while we are separated for a year because of my job, however when I looked at my credit card I was double charged. I contacted my credit card company who reversed the second charge. Skype took that to mean that the one number I called in is fraudulent. In fact this is what they said
“Much as wish to assist but we cannot unblock the since due to an increased number of fraudulent calls to that number”
I asked for a refund but because the annual plan had used 128 minutes since the annual plan started on 8/25 I cannot get a refund either. xxxxxxxxxxxx

I understand. I had credit in my account (in the past) but I received an e-mail telling me if I did not use it at the 1 year mark I would lose it so I made a quick call so as not to lose the money. As far as your questions is concerned I am unsure. I wish I could help you.

Has anyone ever dealt with this error code...during buring to DVD 2130932483??? I need help

Has anyone ever dealt with this error code...during buring to DVD 2130932483??? I need help

Encore burns to DVD, not Premiere Pro... moving to Encore forum
These questions below may be for a different product... but the KIND of information you need to supply is the same, for the products you use
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Worst service I've ever dealt with

I ordered a msi gs70 stealth pro on July 1st eta was July 10th. I happen to receive a text saying my order was canceled on the 6th so I called customer service. I spoke to a lady who kept attempting to convince me that I canceled my order. Refusing to accept that I called in later to speak to a manager or someone who could give me more information, when I spoke to a manager she told me my item was out of stock even though I had purchased before it was announced out of stock. She proceeded to offer another laptop instead with much lower specs then the msi gs70 I originally ordered, once I denied she gave me another option of 125 dollars off any retail priced laptop. Keep in mind the laptop I ordered was originally $1599 and I purchased it for $1249. This has never happened to me in any online purchase I've ever made. So I attempted to call in multiple other times where I was told a manager would call me back but of course no one called me back. And here I am, rather upset that an item I successfully purchased was just a waste of time on top of having to wait to receive my money back, blah blah blah.

Hello Dtruong94,
Thank you for visiting the forum. Finding the right laptop that fits your needs at the right price is not easy, so of course when you do finally find it, you must jump on it before it's gone. I can imagine your disappointment when you discovered that your laptop order had been cancelled, and I'm very sorry if the alternative options that have been offered when you called our customer support do not have the specifications you are looking for. I'm also very sorry if no one has called you back. That definitely sounds like a poor customer service experience.
Using the e-mail you registered on the forum, I was able to view the order, and it looks like you might have cancelled the order by accident according to our records. As you are aware, that laptop is out of stock at the moment, but we do have one that might be comparable: http://bit.ly/1NZFur3 Please let me know if this model is something you would be interested in. I also assure you I will be documenting your comments for further training opportunities.
Thank you again for visiting the forum, and please let me know if you have any other questions or concerns.

HT1212 I am trying to restore my ipad (disabled and connect to itunes), but when going through the steps, it's asking me for my passcode. I can't put that in because it's disbled. This is the WORST product and product instructions I have ever dealt with

My ipad is disabled and it tells me to connect to itunes. However, once I've connected to iTUNES, it ask me for my passcode and of course, I can't put that in because my ipad is disabled. I am ready to throw this iPad out the window. Wll never buy another one.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.
5. Release Home button.
ON COMPUTER
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Select "Restore iPad"...
Note: Data will be lost

This is the worst program i have ever dealt with.... the latest version of flash is on my system?

i WOULD HAVE GLADY PURCHASED ALL OF THE ADOBE PRODUCTS HOWEVER I CAN NOT GET THE STUPID FLASH PLAYER TO RUN. IT IS ALREADY LOADED INTO MY SYSTEM, HAD BEEN SINCE THE LATEST DOWNLOAD CAME OUT. WHY IS THIS SOOOOOOOOOOOOOOOOO DIFFICULT

Hi,
Please provide more details about the issue
http://forums.adobe.com/thread/1195540

Most frustrating phone issue I ever had!

This is what I would like to do if possible: Have all my accounts synced through my Iphone, to Mac Mail 2.0, to the server.
Example: I have an email on my phone.....I delete that email, and I wanted deleted from the Iphone, Mail 2.0, and also the server. And anything else I do with emails on my phone to also sync with Mail 2.0 and the server.
Emails I have: Gmail (IMAP), AOL (IMAP), ME (IMAP), Yahoo (won't IMAP in 2.0 without upgrade, just want it on Iphone and server to sync not 2.0), and lastly Comcast (POP, but will probably import into Gmail....Not now though! haha)
Is any of this possible? I tried every setting on the Iphone, 2.0, and server. +(store sent here, move deleted there, do this after a month, do that after a week, etc, etc, etc....it's different every place!)+ I can't get it! The most frustrating thing I have ever experienced with a phone. Thanks in advance.

Yes, however At&T bought Cingular since then. It's not the phone. My husband has the same problem and this is my third iphone. 2nd was an uprade 3rd an early upgrade to the 3GS because I accidently stuck my phone into the washer. I always had the same problem with service and so does my husband. He is on his third phone as well. 2nd was an upgrade which got chopped by the lawnmower. All together we had 6 iphones different sim cards same bad service.
I really want Apple to give people a choice with their service. I also own apple stocks and have done quite well with it. This will hurt them sooner or later. This is terrible service and every day I wonder how much will I take to support apple? I need a phone that can hold a conversation for a few minutes and one that doesn't tell me the number does not exist, when in fact it does (saved contact).
Their airspace or whatever you call it is insuffient here and maybe elswhere, that's why I asked the questions: Is it just me?

BT- Probably the most useless company in the world...

After 2 or 3 years of hell with this company and nobody willing to help I thought I would write here so anybody else thinking of joining BT will make the correct decision and stay as far away as possible.
Firstly after moving house 3 times and being told we would not need an engineer visit when moving and would not be charged they still decided to take the cost of an engineer visit out of our bank account(about £130) all 3 times 2 of which took us overdrawn in our bank account incurring £25 costs and damaging our credit rating. Did anybody at BT care, NO! Managed to get our money back but obviously not the charges incurred from our bank or the damage to our credit score.
We have now moved house again and been without Internet for 2 months. They claim they cannot re connect the line as someone else owns it. This is probably the most stupid thing I have ever heard the person who used to live here isn't exactly going to magic back into the house and start using it again. We could have another line connected at our own cost. Obviously they have still been charging us for a service we have not had which again we had to call and get refunds for. Does anybody at care, NO!
So we still have no Internet. We finally managed to get them to see some sense after some very long and tedious phone calls they eventually assured us all our services would be active by the 30th of July. As I sit here today not to my surprise we still have no Internet and no phone line. After another long phone call they tell us we will have Internet by the 7th of august although were not holding out any hopes.
After reading online it seems many people have the same issues. BT are obviously not capable of looking after any of its customers, even long standing customers such as ourselves. Even when we decided enough was enough and wanted to cancel our service all together we could not do that unless we paid them £230 or something similar.
We will of course be leaving BT at the earliest opportunity when we are not tied to the stupid contracts we have had to start again each time we move house. Had it Up to the eyeballs with the poor service and them robbing money from our bank account. I would advise anybody else to stay as far away from BT as possible.
Shame on you BT.

A new iPod will connect to your computer and load whatever you have in iTunes. If the PC has been authorised to play purchased songs you don't need to do it again, it's the computer that requires authorisation not the iPod.

How do I get an iongoing fault dealt with?

I'm dealing with this on behalf of my sister who is being stressed out by the problems with her phine and trying to get BT/OpenReach to deal with it.
My sister's phone developed a fault in 2011 since which time it has had a intermittent fault the symptons of which have varied. Sometimes she can't make or receive calls - at other times she can make but not receive calls and at other times the line is so crackly that the phone is unusable.
Each time a fault has been reported and in the time it has taken for an engineer to visit the phone has started working again and an engineer states that as the phone is working nothing can be done!
On the first visit the fault was blamed on my sister's phone equipment so we bought new phone - the fault reoccured and my sister plugged a wired phone into the phone input socket where the line comes into the house and the fault was still apparent.
Since 2011 we have lost count of the number of times an engineer has been called out and been unable to help due to the 'intermittent' nature of the fault. One engineer did investigate further and found some corroded wiring at a nearby outside junction box we he rectified and we thought this would solve the problem
A few weeks ago we found that my sister couldn't receive calls - when I rang her the phone rang once and either went dead or I was told there was a fault on the line. We called an engineer who did his usual tests and siadthe line was fine. My sister asked him to ring here phone which he did letting the phone ring once before hanging up. My sister explained that he needed to let the phone ring but he wouldn't listen and aooarently reported the fault as fixed.
I rand the 150 number as soon as my sister emailed me to tell me what had happened and I asked the person on the helpdesk to ring my sister's number himself. The phone rang once and cut out! I asked him if he thought the fault had been repaired and so he reported the fault again to OpenReach who said would have to put the report back into their system and a visit was arranged for the Tuesday after the May Bank Holiday. WE waited for a call on Tuesday to arrange a time for the visit and when no call was forthcoming I rang 150 again to be told that a visit would be made on the Wednesday morning.
I travelled to my sister's to wait for the engineer and when no-one showed up rang 150 again to be told that openReach said the report hadn't appeared on their system. BY this time my complaint had been raised to manager level having already dealt with 3 different supervisors who had failed to ring me back as promised on several occasions.
Again I was told that a report had to be put through the system and the earliest visit would be Friday of that week. Unfortunately I was unable to be at my sister's on that day so a visit was arranged for today Monday 13 between 8:00 and 13:00. Again I set off from home 10 miles away to wait for an engineer. By 13:00 no engineer had visited so I called 150 again to speak to the manager that I had been dealing with. I was promised a call back withing 30 minutes.
Whilst I was waiting my sister's phone rang - it had started working again after over a fortnight of her not being able to receive calls at all and on occasion not make them either. After an hour my call to 150 was returned by the manager who told me the OpenReach hadn't visited as the report hadn't appeared on their system - the second time we had been given this reason in less than a week. The manager said he would raise a fault and get someone to come out on Wednesday but I told him that now after a fortnights downtime the phone was working again and that they had lost the window of opportunity for diagnosing the fault and we would be back on the spiral of reporting a fault - being given an engineer's appointment at which if the engineer turned up he would tell us that the phone was now working and no fault could be detected so nothing could be done! Over the last few days we have wasted three half days and in my case 3 wasted return journeys of 10 miles each way during the rush hour to wait for a non existent engineer. Not to mention hours spent on the phone repeating the same things and listening to the same excuses and promises that were never kept.
This caused considerable problems as my sister has health issues that mean I need to know I can be in regular contact with her. She has a mobile phone but as it is a pay and go it is used for emergencies only and on one occasion she had accidentally left her phone upstairs. Unfortunately this was at a time that I needed to contact her urgently and her phone at this point wasn't even ringing once to register an incoming call (she was ringing me whenever the phone rang once to check whether I was trying to get through). I was over an hour's travel time away and just couldn't raise her which caused me much anxiety.
As I said my sister has health issues and feels very vulnerable without a reliable phone and for my part I worry that if my sister needs help she will not be able to contact me. Already I headed off to chack on het when I have been unable to raise her by phone.
Can anyone suggest how we are ever going to get out of this impasse? WE would change phone providers but it would appear that even if we do OpenReach would still be responsible for maintaining the line so we would have the same problem.
To be honest it feels as though due to our complaining OpenReach have blacklisted us and are avoiding visiting - maybe we are being paranoid but this is how it feels.
I did try to fill in the Customer Care form but it appears that I needed to have started a thread here before I could do so.

Hi SueG,
Sorry to hear about the problems your having with your BT Retail service.
If you would like to contact the BT Care Team by clicking on the link below.
Contact BT Care Team
The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
Once contacting them they will reply either by phone or email within 3 working days, however you will be given a tracking number immediately after sending the request. Please take note of this.
In the mean time you could try connecting to the TEST socket as shown in the image below, as this will eliminate the internal wiring.
Hope you get it sorted soon,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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THE WORST EXPERIENCE I've ever had with a phone co...

So, where do I start. I will give you a summary to start with...
Bought an L920 from EE in late December and took it in to repair mid January. Got it back today with original problems still present plus a whole load of scratches and dents in the body and screen. Poor customer service from EE throughout the whole process.
Now for a more in depth explanation.
Bought an £330 L920 on PAYG on 24th Dec from an EE store in Cardiff. Actually I bought two, one for me and one for my brother (which is pretty much problem free). I was happy with the phone for the first week until I noticed a few problems while comparing it to my brother's.
The first problem was the bezel not sitting flush with the screen on the left hand side. There is a gap spanning approx 1mm and a noticeable bulge halfway down the screen, where the gap is the widest. I did notice this a couple days in but thought nothing of it as it wasn't emphasised by the collection of dust and was so excited about having the phone that I didn't want to have to deal with taking it back in. Over the course of just over 2 weeks before taking in for repair, the build up of dust was very annoying and unsightly.
Another problem with the screen is that the whole display doesnt sit flush with the body and the raised lip can be seen by eye and felt. It is easily noticeable. Not only does it not sit flush, when pressing down on the screen you can see the whole screen sink into the body. This problem was not noticed until the days leading up to me taking it in for repair.
There is light leaking into the screen from the search button. This is easily seen with a black screen.
There was creaking on the bottom left and top left of the body, which got very irritating and non-associative of a supposed premium handset. If it was a cheap handset I would feel more comfortable with this problem and just put up with it.
Into the second week I noticed that there was the dust under the front facing camera. I did blow into the ear piece a few times and it did seem to move the dust, but reappeared almost instantly. This was the last straw, I couldn't ignore the problems anymore as they were constantly playing on my mind everytime I picked up the phone.
Hardware problems aside I had a few freezes and crashes here and there where I had to reset the phone.
Took it to the EE store in Leicester as this is one of the closest stores to Market Harborough. The fare was £10 by train and had to do this twice. I know this may seem petty but it was £20 that I didn't need to spend if I wasn't given a faulty phone. Took it in for repair on the Sat 13th Jan and was told that the turnaround for repairs is usually a week (2 weeks at most) and that it was likely I could pick it up the following weekend. I was surprised by this and took it with a pinch of salt.
I described most of the problems, the only problem I omitted was the freezing and crashing as its the OS which is I assume a Windows problem.
At the time of speaking with the EE rep I was told that Nokia would be dealing with this repair from thereonin and I could visit their site to track the repair. This was inaccurate as it was sent to EE's repair centre. I discovered this after posting a problem on this forum in regards to going 9 days without any update. He made it explicitly clear that if I wanted any updates I was to go through the Nokia site not EE as he wouldn't be able to tell me anything that the Nokia tracking service couldn't. Anyway after finding out it was with EE's repair centre I proceeded to try contacting them. Near impossible to get through. Phoning numerous times every hour their lines were constantly busy and they do not give you the option of waiting in a queue (I think if it is above a certain volume). From about 20th Feb (after discovering it was with EE not Nokia) to today Tues 5th Feb I was only able to get through twice. I must have called them in excess of 100 times.
The two occasions I did get through I was greeted with incompetence. Unhelpful in all respects. The second time I got through the lady over the phone basically lied to me. She told me that the problems I had listed in the report were fixed and that it would be dispatched by the end of the day. This was Thurs 31st Jan and I received it today Tues 5th Feb. 6 days to post within the UK? I'd already waited over 3 weeks so what the hell what's another couple days on top. I was reassured that the handset would not leave the repair centre without the repairs being addressed and if it didn't pass their strict quality control standards. Load of b*******!
Went to EE Leicester after work this evening and things just didn't go to plan. At the first instance I had problems with the manner in which I was dealt with but we soon made amends and this leads me to THE MAIN PROBLEM.
After waiting over 3 weeks to get my phone back from repair I was shocked and utterly disappointed as soon as I laid my eyes on it. Same bulge and gap in the body, same sinking screen, same light leakage, different dust in the FFC and with added extras i.e. scratches and dents around bezel and edge of body. And of all the things for them to repair they stopped the creaking!
Was offered unacceptable solutions, the only acceptable solution in my eyes is to get a brand new handset from back store. I bought the phone especially for its camera performance (which I'm lukewarm about anyway and I swear is producing softer shots post repair) with the intent of bringing it on holiday to take some beautiful shots.
The first solution was to leave the phone there and have it sent back to the repair centre. No way was I giving my phone back to them. It would probably come back with a cracked screen.
Second was to take it up with Nokia. So Nokia what can you do for me? Will I get a new phone by 23rd Feb so I can take it on holiday with me where I will be proposing to my girlfriend???
Sorry the stupidly long post but I need something done. Now
Also forget to mention that the metal Nokia camera plate on the back is not flush with the body. I don't know if this is bad design but the raised lip is annoying when holding it in hand.

The offer from EE was presumably to fix the phone , which they are entitled to do, you turned it down.
You can either go back to them and take up their offer to repair or you can try the Nokia warranty which will involve you contacting Nokia direct either by taking it to an authorised/approved Nokia care centre or submitting an online claim under the warranty to Nokia and following whatever instructions they issue for sending the phone to them.
You have not so far contacted Nokia as you have dealt only with EE.
I'm surprised the EE assistant told you the phone was being sent to Nokia rather than their inhouse technicians although I think that was simply a mistake on the assistant's part.
How did you get a PAYG phone from EE? I thought EE were offering contracts only.
So far as time scales EE don't post phones backwards and forwards on an individual basis. The shops use courier services and the frequency of deliveries and collections will depend on the number of shops in a town and the level of goods going back and forth.

Most dishonest company I've ever dealt with

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