Moved a month ago, paid final bill, BILLED AGAIN!

Hi,
We moved over a month ago, have our new service setup under a new account (all arranged by BT), paid the final bill on the 23rd April and now I am getting an email through saying I have not paid THIS months bill for our old landline.
It should have been cut off ages ago, someone at BT has gone serious wrong somewhere. I am not paying this poxy bill, you have to be kidding me.
My girlfriend is about to have a baby and I am not messing about with this, meanwhile you have charged a non-payment fee.
How many times do I have to tell you **bleep**ing people that we moved. I had long conversations in detail over the phone about our move, this is NOT the final bill as that was already cleared up last month.
What do I do here? Can a member of staff get this cleared up over the forum or something because I am not ringing BT India to get dicked around for something which is BT's problem and not mine.
Thanks

Hi
You maybe better off contacting one of the moderators regarding this, you can contact them direct by using this link. http://bt.custhelp.com/app/contact_email/c/4951 also include the link back to this posting.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Similar Messages

Account Sent To Collections Even Though The Final Bill Was Paid In Full, Twice

Hello World,
Yet another Verizon billing boondoggle. My account was sent to collections this month, even though I paid the final bill amount in full, twice. I have 2 confirmations from Verizon that they received my payment; they took the money out of my account twice, and then mysteriously redeposited the money back in several weeks after the payment, with no notification of why or attempt to contact me.
Here's the synopsis:
In August, I moved out of the apartment where I had the internet-only account (no TV or telephone line associated with it.) I called to cancel and was informed that I'd get a final bill. When the final bill arrived in September, I paid it on 9/14 via the online portal. I received a lovely email payment confirmation and the money was deducted from my bank account. Everything was hunky-dory.
Then, on 9/30/13, the payment is refunded to my checking account. A bill dated 10/1/13 is mailed out, which I again pay, this time on 10/15/13. I get another payment confirmation, and the money is deducted from my account. Then, on 10/29/13, the payment is refunded to my checking account.
I was all set to repeat the process for a 3rd month in a row, when instead of a Verizon bill, I get a collections letter from IC Collections dated 11/1/13. Thanks Verizon! As you don't know or care, I'm in the midst of getting a mortgage and you sending this bogus claim to collections has dinged my credit score - way to go!!!
I tried contacting Verizon directly, but the phone system won't talk to me - because they've transferred my account to IC Collections. The nice lady at the online chat, Katelyn, for with whom I waited 20 patient minutes to chat, was apologetic but couldn't help. At the end, she told me it was a billing issue, and not her department - even though I was chatting with the Payment Arrangements / Final Billing portal!
Well done, Verizon, you've successfully lost another customer. My new place has super fast internet from a competitor. I don't plan on dealing with your lousy service again.
Adios!

Hi BillProblemo,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Offered the Edge program months ago, as a solution to reduce current bill, and compete with other providers. Offer no longer available till next year, then November, then October 2nd, now given confirmation number that can be looked up but not completed?

Final offer is to just continue to pay $260/mo, and call back on October 2nd, as that is the date I can change my four lines to EDGE and save per month. The initial offer did not include a $25/line discount and required me to Upgrade my phones. I have four Iphone 5S model devices, sharing 10GB of data.
Months ago that offer would just cost more per month and lacked a device to offer me. Later I saw an add that mentioned a $25/line discount for Edge. That would drop my bill $100/month! I asked about the plan again at that time. I was told that I was still eligible,but there was no way to keep my current phones, and work them into the Edge plan. Once the Iphone 6 was announced, I now had a phone that was an upgrade, and I was ready to take the offer. I was told at a store that the offers have no specific terms, and they must be taken when offered. They said I would qualify for another chance in November! I called CS and was told that my next Offer to take the plan would be October 2nd. I went online and at 3:01am EST to pre-order. My phones ship date was October 7th, and I was told that, I then qualified for the Edge, due to the date, but only one line could be activated that way and the rest needed to be done at a store. I was given a confirmation number. Due to glitches that night, I placed this order on my own computer and the customer service agent at the same time, (he was on with me for 3 hours) till one of us was successful. My computer gave me the confirmation number, but the number is a customer service generated confirmation number. Internet services cannot help me confirm the order, because the number is CS. CS cannot help because I did it online. My plan has not changed and going to a verizon store, after staying up all night to preorder, I was told that they have no idea if it went through or not, and to wait and see if my order arrives at home on the 7th. During the store managers "search" he asked for my password,number/username, secret questions, secret site picture (confirmed) last four of my social, kept my family and I in the store 40 min past closing time, answering nothing and leaving me concerned in my sleep deprived state. Calling CS after that, only told me to change my password and again, wait till October 7th, as neither CS or internet dept. are sure of what happened. Neither would actually put a supervisor on the phone, it disconnects while waiting. Has anyone else ever had this happen to them? I don't feel like its safe to go to the local verizon store. CS did not feel as though the managers actions were disciplinary other than to change my password immediately, to prevent unauthorized access. Who are you supposed to trust with your private information? who can you trust to get the truth? The only thing the run around has done is prevent me from pre-ordering from another provider. I was even told that if I did, and Verizon preorders also came on the 7th, that I would have to pay for them too. $35 restocking fee at minimum.

Yes, I am aware of the new phone costs being added back to the plan. My issue is not with the current iteration of the EDGE plan, but with the inconsistent instructions to implement the plan. So far no one can tell me what changes have been made, if any to my current plan. The status of the pre-order? Plus my security concerns have not yet been addressed.
What they will offer, is the EDGE plan, plus specific dates of delivery, for any additional lines that I would like to order above and beyond my current 4 lines. Yet the status of those lines are still in limbo. That was the term they used. Why would I want to purchase additional phones and lines of service when they cannot find my original order. If those phones do arrive in October, they would add 4 more lines of service totaling 8 lines of EDGE. I am not sure why this cannot be fixed beyond, wait and see. I am currently testing out an Iphone 5S with T-mobile. So far I am getting similar signal quality, and they offer Wifi calling that will be enabled with a new iPhone 6, that needs to be taken into account with the comparison. I've read that Verizon will enable the feature mid 2015. Four Iphone Plus models would run me about $225/mo as the most expensive option, still saving me monthly. I know verizon has good service where I live, tmobile is unknown, and after being treated so poorly, I am looking into with the test phone.

Paid my bill for this month, but it's still saying...

Hey,
Paid my bill for this month, earlier this month, but it's still saying my balance is outstanding and when i go to see what happens when i pay it shows me a different amount altogether.
Is this a common issue ? I haven't had a loss of service or any mail demanding payment and its beint over 3 weeks.
Thanks for any help.

Try live chat.
live chat
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I have cancelled my phone contract ages ago and i haven't recived my final bill

I have been with E E for years and they were fine however i got another deal from a competitior, so it was fine however when I phoned them up nuemuous occations they couldnt help. Any ideas would be great full

Hi ,
Thanks for joining the Community.
Have you checked your online account to see if your final bill is ready to view?
Click here to login.
Thanks
James

Final bill is incorrect and being threatened with ...

I moved to PlusNet for broadband and phone in November. I paid my November bill, which actually left BT owing me money, and cancelled my direct debit. Good thing I did as they decided to keep charging me and now three months later are still chasing me for £50 I don’t owe them. I called every month as each new bill arrived to try and sort it but was assured each time to ignore the bill and it would be sorted out. It's now February and I am being threatened by email "We'll pass your details to a debt collection agency, which could affect your credit rating and any future credit." BT.
I have no more confidence in BT’s call centres now so I am emailing, tweeting and posting on forums to desperately try and get this sorted out. Please please can someone within BT answer me and finally give me some resolution?
All bill and phone call details below:
Broadband transfer date – 27th Nov
Telephone line transfer date – 12th Dec
Last paid Bill was on 21st Nov for the period 11th Nov to 10th Dec (You can see this over pays when both service are combined)
Dates called after receiving on-going incorrect monthly bills:
13th Dec at 13:44 – Told to ignore the incorrect bill and await a final one that I was assured would resolve the error.
12th Jan at 10:43 – This time I was transferred to Luke in the UK based Customer Options Team. I was told my phone line order was incorrectly left active so charges continued past the 12th Dec. Luke told me it would be fixed and back dated so the additional charges for phone and late payment charges removed. Told to await a corrected final bill.
26th Jan at 13:37 – Received a bill in the post still asking for £50 which included late payment charges and called BT customer service. I was assured this was still not my final bill and I would get a correct one soon.
19th Feb 19:52 – I received another bill electronically along with a threatening email. I immediately called customer service and was speaking to a customer representative when the line went to a ringing tone mid sentence. I was then greeted by an automated message saying that the office was now closed and to call back tomorrow. What an awful customer experience.
Regards
Duncan

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I am assuming that you were out of contract with all your BT services, and there were no cancellation charges to pay.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Questions on porting family plan lines and a prorated final bill?

Hey there! I've done some searches on the board before posting and encountered tidbits of information I found useful, but I couldn't get all of my lingering questions answered from older posts so here's my situation:
My number is the primary number on a family plan (3 lines, mine included) with Verizon, and I'm considering porting it along with the two other lines elsewhere. All three lines are no longer in a contract and are month-to-month (the 2-year agreements ended many months ago and none of the lines have been upgraded or anything since then). I'm planning to move them all to separate prepaid services through another carrier.
I'm doing my best to gather enough information about how to go about moving all three of these family plan lines with the least amount of hassle , so I've got some questions I hope I can get answered. Thanks for any assistance!
This is my understanding:
-I'll need to contact my new carrier to have a given number ported, correct? And that line will be subsequently cancelled on Verizon's end, with no ETFs since none of the lines are tied to a contract?
-Should I port the second and third lines first and not port the primary number (mine) first, so asto not cancel all the lines of service before they're ported? I'm okay porting one number at a time AKA separately instead of all at once if that simplifies the transfer process.
-When the porting process takes place and my Verizon service is cancelled, does Verizon prorate the remaining days on my billing period from the date it's cancelled, or do they still bill up to the end of the cycle? I hear it's better to wait until the end of my billing cycle (which for me is the 9th of every month) to initiate the transfer(s) so that I don't have any billing issues, but moving all three numbers on one day (even separately) sounds kinda daunting.
-Do the phones I currently have under Verizon simply "disconnect" or deactivate once service is cancelled? Will they no longer be associated with my family plan lines and therefore be free to be resold or handed off to other family members who are using Verizon? I notice many phones on eBay/Craigslist list a "cleared ESN" as a requirement for someone to activate a used phone on Verizon and wanted to know what that was about.
Thanks for any help on these concerns!

michae2414 wrote:
Hey there! I've done some searches on the board before posting and encountered tidbits of information I found useful, but I couldn't get all of my lingering questions answered from older posts so here's my situation:
My number is the primary number on a family plan (3 lines, mine included) with Verizon, and I'm considering porting it along with the two other lines elsewhere. All three lines are no longer in a contract and are month-to-month (the 2-year agreements ended many months ago and none of the lines have been upgraded or anything since then). I'm planning to move them all to separate prepaid services through another carrier.
I'm doing my best to gather enough information about how to go about moving all three of these family plan lines with the least amount of hassle , so I've got some questions I hope I can get answered. Thanks for any assistance!
This is my understanding:
-I'll need to contact my new carrier to have a given number ported, correct? And that line will be subsequently cancelled on Verizon's end, with no ETFs since none of the lines are tied to a contract? All correct - the port happens via the NEW carrier.
-Should I port the second and third lines first and not port the primary number (mine) first, so asto not cancel all the lines of service before they're ported? I'm okay porting one number at a time AKA separately instead of all at once if that simplifies the transfer process. You can do it this way - but based on your next question, you wouldn't want to do it this way. You can't do both!!
-When the porting process takes place and my Verizon service is cancelled, does Verizon prorate the remaining days on my billing period from the date it's cancelled, or do they still bill up to the end of the cycle? You have already paid for the current month's service - you are billed in advance for the coming month. What WILL be billed is any texting, roaming calls, data charges, etc, that have occurred during the month that were NOT billed in advance. I hear it's better to wait until the end of my billing cycle (which for me is the 9th of every month) to initiate the transfer(s) so that I don't have any billing issues, but moving all three numbers on one day (even separately) sounds kinda daunting. But YOU don't have to do anything - your new carrier will deal with it, and it seems to me it would be better to end the service on all three at one time, since it is one account. You can ask your new carrier what they recommend. There should be no issues with porting all three lines at once.
-Do the phones I currently have under Verizon simply "disconnect" or deactivate once service is cancelled?Yes - once the number is ported to the new carrier, the phones will no longer work until they are activated with another number. Will they no longer be associated with my family plan lines and therefore be free to be resold or handed off to other family members who are using Verizon? This is correct, and another reason for doing the port at the end of a billing cycle. Issues have come up with transfers done mid cycle - and because the account had been billed and paid for the full month's service, the phone's ESN was not released until the end of the billing cycle. I notice many phones on eBay/Craigslist list a "cleared ESN" as a requirement for someone to activate a used phone on Verizon and wanted to know what that was about.
Thanks for any help on these concerns!
It may take several days for the numbers to fully port over and have all services working correctly, and for the old phones to be fully "released" from your account to be used on another Verizon account. I would wait a week or so after the port, then call CS and check the ESN status of the old phones to see if they are "clear".
Hope this answers most of your questions. Post back if you need further clarification.

Disconnecting Line and Final Bill

I had been a loyal Verizon Wireless customer since 2008. I
was on a share plan with my wife and my brother, and I would pay the bill each
month which was about $160 for the three of us each month. I never missed one
single payment. Well the 3 of us decided to switch to
US Cellular. My brother’s wife had already been there, and they had these new
phones for a penny and it was time as we’ve had these same phones for 5 years
almost now, we were out of contract, and I had a work discount through US Cellular. So.......
February 22, 2014 the three of us went over to US cellular
and started a new plan with new phones. My phone number and my brother’s phone
number switched without a problem. However, my wife, who’s number was from a
different region could not be switched, we needed to get her a new number.
After we switched, US Cellular told me to call Verizon the very next day (which
was February 23rd) and disconnect/deactivate my wife’s line because
that one would not happen automatically as they didn’t transfer her old number.
So on February 23rd, I did
just that. I called Verizon and they said we were disconnecting it and I’d get
the next bill and would have to pay that and should be done.
Well sure enough around March 1st, the next bill
came, and on it is the full balance of $160 due March 10th. I question this and
call Verizon again admitting I thought it would be a lesser amount. They instructed
me to look at the billing date. The cycle was from January 15th to
February 15th on the bill that is due by March 10th. Well
we switched phones on February 22nd, so it made sense to me that
this bill didn’t reflect the few days of February 16- 22nd but
rather the previous full month from January 15th up until February 15th.
So far so good, I just misunderstood the bill cycle date.
So I asked if I could just pay off the remaining amount and
be done with it all. I mean we’re in the beginning of March now and haven’t used
the phones since February 22nd, and they’re all disconnected now,
why not? They told me unfortunately no, I had to pay this whole bill first and
then wait for the next bill cycle to come available which wouldn’t happen until after
March 10th for that last billing cycle which would reflect those few days of, Feb 16- Feb. 22nd.
The rep ensures me it will probably only be a few bucks per line for those 6-7
days or so. I said that’s too bad I can’t
just pay the whole thing now but oh well; we’ll do it your way. I guess I’ll just
go online in a few days and pay it and
then come the next bill cycle (which doesn’t go out until March 10th)
we’ll go online about that and pay the rest; just a few dollars per line.
The rep butts in, “yeah, about that sir, once you disconnect
the line, as you've done, you lose service to your online bill pay and accounts online so you
will have to call us to pay. I’m thinking aww man, another inconvenience, but
oh well, I’ll do what I have to do and call back twice to get these bills paid.
Well, a week later a couple days before March 10th
when the full $160 is due, I call and pay it (which took me forever on hold as
one of their centers was down). She apologized for the delay, took my payment,
and said when that last bill gets generated here in a few days (March 11th that shows usage from Feb 15th to March 15th, but will only reflect the few days I used the phones in that cycle which would be to the 22nd) I can just push pound
something something and pay the last bill through the automated phone system and be
done. I said okay
Come now to March 22nd I get that final bill in
the mail. I expect it to be a few bucks per line as is it would only reflect
from February 15th to Feb 22nd when we disconnected our
lines. But no, the bill is $120. That's almost
3/4 of the price of all three of our phones for an entire month. I was thinking something must be wrong, unless they didn't prorate the bill in which case the whole month (which would be a rip off) would be $160 like usual but why all this confusion? I was hoping to just use the automated bill
pay via phone to pay for those 6 days in the last cycle and be done with it forever but no, now I have to call the
company AGAIN to figure out all of this. What happened next was a nightmare!
I called and spoke with a rep asking why the outrageous
price for just a few days of service on those lines. She puts me on hold and
looks into it. She comes back and says my wife’s line was never disconnected. I
said you have to be kidding me; I’ve called in to disconnect it initially and
then even called back w/ questions on how the last bill works and everything
after we disconnect the lines. You can even see that no data or minutes were ever used on
any of those 3 lines since Feb. 22nd. She answers, yes sir I see
that, let me place you back on hold. Okay I figure she’s going to check this
out. She comes back again, well sir I
see you called a couple times but I don’t see that you requested to disconnect your wife’s
line. WHAT?! I thought. Why else would I originally call? US Cellular was right and told me specifically told me to do this the very next day and I did! AND THEN I ALSO EVEN CALLED BACK LATER AFTER THE NEXT BILL CAME CONFIRMING ALL THE LINES WERE DISCONNECTED AND HAD QUESTIONS ON HOW I LEAVE VERIZON AND WHAT MY FINAL PAYMENT WOULD BE! And why was my
account access to pay my bill online turned off (I did try to go online to see
if I could pay the last bill and I was no longer to go online) if my wife's line was never disconnected? This is getting
nuts. She placed me on hold again and returns, okay sir, this is what I’m going
to do. I’m going to suspend her line today and then you can call back tomorrow
to disconnect it. Then you can pay off the last payment on the next bill cycle.
At this point my blood is boiling, was this a joke. I should
not have to call back again, this should have been disconnected weeks ago! and
you can see nothing has been used on those phones. I told her this is the last bill cycle and I’m not calling
back and we need to get this disconnected today and that bill lowered to its
fair amount. She places me on hold again
and comes back and tells me she had overridden something and got the line disconnected
today and she was going to take $40 off my phone bill.
At this point I’m like finally, but an hour later and now my
phone bill is $70 for the three phones that we used for 6 days!! I said 6 days is about 1/5th of the
month. If our final bill is reflecting only the days of the month we used it
should be more like 1/5 the price of our original monthly bill which was $160. which would be more like $32, not $70. I had to explain some of the simple math to her and she
goes on to push about how the line was active and such, and I said but that
wasn’t my fault you didn’t disconnect it and this is not a fair final bill for
6 days of usage!! She put me on hold yet
again and finally came back and said I’m going to take off another $40 from the
bill but it will need approval from my supervisor which will take 2 business
days. If and when she approves it, you will get the final bill in the mail for
the $120 minus an $85 credit. FINALLY!!!
I wasn’t even looking for something free, I just wanted a
fair final bill after I’ve taken the time to call to disconnect my wife’s line
and understand how the final bill works and everything. No one should have to
go through this and spend hours on the phone trying to understand how the
process works so you don’t get duped and then end up getting duped anyway and
having to spend more time to fix that. It was a big rip-off and extremely frustrating.
Telling me the line’s not disconnected but taking away online bill pay, and the
final bill itself was not only wrong, but it outright lied in certain spots.
Almost as though they were making up dollar amounts and dates. The bill cycle on the last bill said Feb 15th to March 15th but then under then under my wife's name there was the charge of $120 and the dates next to that said March 15th - April 15th!?!?! The phones haven't been used since Feb 22nd! Not simple at all and very confusing. Make sure you’re carefully monitoring your
bills when leaving Verizon Wireless. Needless to say, I’m never going back to
them so I won’t have to worry about this again. I just hope this new paper bill that shows the credit gets to my mail box before it's due date of 04/10 so I don't get a late charge. I was assured it would. I hope the CSR is telling the truth this time for once. I have faith in the last one I spoke with. I'm hoping she doesn't let me down too like everyone before her so far has.

Leaving is quite simple via porting out. As you noted when two of the lines ported successfully. However I can see no valid reason why the wifes number could not be ported out. There are porting laws in place. But on to the rest.
If your monthly service runs as you are saying "The cycle was from January 15th to February 15th on the bill that is due by March 10th".
That would be incorrect. If your monthly bill is from lets say January 15 through February 14 then your payment on the account is always that last day. (February 14th.) The next new billing cycle is now February 15th through March 14 again the bill closing date is the day the invoice must be paid. All three lines since they were ported on February 22nd. still must be paid in full (2 ported & 1 not ported). There is no prorating in this case. Now in regards to the bill closing date again would next be March 15, 2014 through April 14, 2014. Since the wife's phone was not closed the only device should be just that line and no other. The other lines are paid up through March 14, 2014 so there should be no further charges.
Some where along the line folks must remember to terminate service (port) a few days BEFORE the next bill comes due. remember we pay in advance.
Good Luck

Need help with final bill - where to turn?

This seems like a silly place to ask about a billing issue, but here goes. My final bill with Verizon Wireless is messed up. I need to communicate with someone other than Chat - been there, done that, no resolution. Can a Verizon rep help me here?

Thanks for your reply in the Forum. The account with the billing problem is (removed).
I have paid my Verizon bill through CenturyLink for years. I terminated my Verizon service on 8/27, the end date of my contract, and had my cell number ported to AT&T. The most recent bill from CenturyLink had no Verizon charges. The prior month’s bill from CenturyLink was paid, including Verizon service to the end of July.
Last week I got a paper bill in the mail from Verizon for service for the period ending August 25. Since I had not paid for August through CenturyLink, I sent Verizon a check for the billed amount, $35.47.
A couple of days later I got a second paper bill from Verizon saying I owed $3.55. It looked to me that Verizon had processed the August bill through to CenturyLink, and then reversed that transaction. The check I mailed is not shown on the second paper invoice, and has not posted to my checking account as of a few minutes ago.
At this point I have paid Verizon $35.47 for August service, but I have a bill from Verizon for $3.55. Online at My Verizon the balance is $2.45. I think I am square with Verizon and my account should be closed with a zero balance.
Thanks.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

How to get a copy of my final bill?

Just ported our two VZ numbers to T-Mobile on 02/01/14. Our VZ billing cycle ends on 02/23/14. If I understand correctly, my current payment scheduled for 02/18/14 takes care of my bill through the end of the current cycle ending 02/23/14 and the ETFs will be assessed on 02/23 when the account is officially closed, at which point I will have to then pay the ETFs and any outstanding charges. Is this correct?
Second, although the FAQ states that you can still access you account online after it is disonnected, I can no longer access the account. I sign in with my username and password, then it asks me to associate one of the disconnected numbers with the username, I select a number and then get a "page unavailable" error. My question is, since I am signed up for e-bills, how will I access the final bill showing the ETFs if I can't access the online account? I need the bill not only for the ETF rebate from T-Mobile, as well as not wanting to pay a bill I haven't been able to see. I don't want to blindly hand VZ hundreds of dollars without making sure the bill is correct. Are all final bills sent by paper or is there some magic to get the final e-bill?
Has anyone else had to deal with this situation?
Thanks for any replies.

I do want to let VZW know why we have decided to leave, as hopefully policies and procedures may change for current customers and maybe win our business back at some time.
It may come as a surprise, but cost of service was not the number one factor in switching from VZW. Cost was only "icing on the cake." The main reason was VZW's device policies. I want to pay for access to a network from a wireless provider and nothing else. It's OK for a provider to sell phones, but I don't want the device and the network to be so tightly intertwined that it distorts policies and pricing.
The ability to purchase a Google Nexus and have my own device was quite liberating. With the current model used by VZW you never truly own the phone. It makes a customer feel trapped in a vicious cycle. You get a subsidy, and in return pay higher monthly fees for that subsidy, however, you continue to pay for that subsidy long after the phone would have been paid off had you purchased it yourself. So, you are left with a choice after 2 years, continue to pay higher monthly rates to pay for other customers subsidies or get a new phone under contract and get caught in this bizarre relationship.
Now, when I pay the cost of the phone, one payment, two payments, 24 payments, with Google, Amazon, you name it, it is mine and I don't continue to have a device cost factored into my monthly fee. I am only paying for network access, which is what I want. If one word describes it, I now have CHOICE. If my new provider doesn't live up to my expectations, I can go to another (unfortunately not VZW with my own device). Also, I control what is on that device, no more VZW "bloatware" doing things I don't want my phone to do. It truly is my phone.
I now have what I want in a provider, network access and only network access. Not this bizarre phone subsidy, never ending, choice-less cycle. And to top it off, it's a lot cheaper and the phone is noticeably faster. If policies change, then maybe we will come back, until then, no.

Where is my final bill?

I have been disconnected by BT by mistake after it mistakenly thought I had underpaid a cheque. It was Bt's fault as the cheque was written properly. So after Christmas and New Year without broadband and telephone, I got a new account number - which I did not ask, yet BT said they finished my account by mistake. So I finished my account with BT - this time for real - and moved to another provider. Yet I went to my BT.com to check for my final bill, which should be a refund really since I have just paid a bill in advance and when I was given a new account they told me there would be no strings. As I was saying, I went to BT.com and not only there was no final bill, also there was no sign at all I finished with BT and it was saying my next bill is due in April!
Can a moderator help sort this mess? I hate calling BT as there are the Indian call centres and I cannot understand what they say.
Thanks in advance

Hi Excustomer,
Thanks for posting. I'm sorry for any confusion with the bills. I can look into it for you. Drop me an email with the account details and alink to this thread for reference. You'll find the contact details in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I paid my bill and my skype number has been deacti...

My number was deactivated today when I paid my bill 5 days ago on the 17th of March. It was not due until the 21st but I paid it and it has posted to my Visa card and all. I don't understand why my number has been deactivated. I have important calls to receive but cannot because it's telling all of my callers that my number is no longer available.
Solved!
Go to Solution.

I bought or activitated a skype number for 3 months (it cost 17,25 Euro) sometime in October 2012 and should be valid from October 2012 to December 2012. If you don't want to continue this number you have to cancel it before the 3 months peried ends. Now, this number didn't work and I wrote email to skype to complain, but there is only that noreply email address, which you should not write to and apparently it didn't reach skype.. The payment was deducted form my Paypal account. So, apparently my complaint didn't reach skype. I just find out about this forum/community now.
Then, skype, since it perhaps doesn't know my compliant, deducted again from my paypal account the next 17,25 Euro for the next 3 months. As a protest that I don't want to continue this number or order, I stopped the amount deducted by paypal. But skype has got it already from paypal.
Now skype is writing me that the payment is fraudulent, and paypal has now gone to a lawyer to get the originally 17,25 payment that skype has deducted from them which which I had stopped and the amount now that paypal want me to pay has gone now to an astronomic high of 87,38 Euro (including lawyer cost).
I want skype to cancel this number I subscribed because it doesn't work, and they were not easy and available to be reached for customers. And I want to claim the 34,50 Euro (17,25 Euro x 2) be refunded, and I want skype to pay paypal the amount that paypal is claiming from me, because if it doesn't for skype, the amount that paypal is wanting from me would not have accumulated.
Is there a case like this in this forum? Are there skype employees here who are reading this? I don't know where to send my complaint. It is unfair for individual customers because skype is a vast apparatus and you don't know how to connect with them to protect one's rights immediately.
Please some good souls out there help me and message me.

Ruined credit by Verizon from a final bill that was NEVER sent

I have the exact issues as MANY Verizon customers. I was a LOYAL customer for at least 10 years and moved Verizon services with me twice. My last move I wasn't able to use Verizon so I was forced to use another company for internet and cable. Showing appreciate for my years of loyalty, Verizon decided to RUIN my credit without even a phone call or letter informing they were going to do so. I gave them my new address, returned all equipment and paid what I thought was my final bill. I didn't find out I had anything outstanding until I received a letter at my new address from a collection agency. I got this letter right as I was trying to qualify for a new home. My credit score dropped 100 POINTS!!!! Somehow the collection agency had my new address but Verizon never entered in their system OR sent me a final bill. I have disputed this charge with all 3 credit companies and Verizon STILL will not remove. Apparently, if you are loyal to them for MANY, MANY years, never miss a payment, were never late and have no choice but to use another company for service they want to ruin your life for 7 years. I called Verizon MANY times, spent hours on hold and speaking to rude, uncaring, unprofessional reps and was hung up on several times. You can't reach anyone that can help you - they transfer you from one department to another and get ZERO help. This is the WORST COMPANY I have ever dealt with and I will NEVER use any of their services again. I am unable to move and get a new home now because I was loyal to Verizon for YEARS. Thanks Verizon for ruining my life over $80 ...YEP $80!!!!! Not sure if any of the other Verizon former customers that now have ruined credit found a way to resolve this. If so, any help would be GREATLY appreciate as Verizon has no intention of doing the right thing. JG

I am very sad to hear that this has happened. I always have problems with Verizon but I do not call the contact number located on the website. I google "Verizon corporation" and call that number to speak with a more professional individual. I have received positive assistance in each situation (sad to say there was more than one issue). Anyway, I suggest you not speak with an agent on the "Contact Us" number. They are very rude, non-caring individuals. Hope this helps so you can by your home. LA4God

Hi, I bought the macbook pro 15 3 months ago. I wanna upgrade the hard drive to 128G ssd drive. How much I should paid?

Hi, I bought the macbook pro 15 3 months ago. I wanna upgrade the hard drive to 128G ssd drive. How much I should paid?

Qingfeng wrote:
Hi, I bought the macbook pro 15 3 months ago. I wanna upgrade the hard drive to 128G ssd drive. How much I should paid?
Well you won't have very much storage capacity with a SSD that small, also SSD has limited writes, so it wouldn't be good for on-loading and off-loading a lot of files.
SSD isn't being securely erased due to steps to prevent their premature wear, so despite what you do in Disk Utility Secure Erase, your confidential data can still be recovered if you pass the machine on to someone else for instance.
Other than those reasons, small SSD's can be extremely fast, loading your programs and OS much faster. But the real benefit in high speed storage is transfering large amounts of files on/off the computer to ANOTHER fast device. This comes in handy for video and large music collections and so forth.
Since the SSD because of it's limited writes doesn't fit the bill as a large file transfer medium.
If you want to get a SSD drive, you can upgrade it yourself simply by ordering one online at locations like Other World Computing or NewEgg and have a 00 micro phillips head screwdriver handy.
There are instructions over at iFixit for opening your MacBook and replacing the hard drive with the SSD.
Preferably you will want to clone your present boot drive to a external drive using Carbon Copy Cloner, then making the switch and hold option to boot from the clone and then clone from the external to the new internal SSD drive.
Prices of SSD are varied, Apple won't replace it for you
This is currently the fastest SSD availalbe
http://www.harddrivebenchmark.net/hdd.php?hdd=OCZ-VERTEX3+MI

Final bill help!!!

So, I recently switched to T-Mobile and cancelled my service with AT&T. The only problem was that my phone was still under the 2 year contract (I had about 5 months to go) and I can't unlock my phone untill I pay that bill. Well, the bill can't be paid on online or over the phone and my bill doesn't come until the 18th of August which is essentially leaving my phone useless for 24 days this is a huge problem is there any way I could get the bill sooner anything I can do please I'm desperate at this point. Thanks so much for your time

Your phone will not be unlocked until 14 days after you pay the final bill. You will need to find an alternative phone until that time.
You may be able to go to a corporate store and they may be able to retrieve you bill so it can be paid.
Otherwise, send a private message to with your account and contact information. If anyone can help, they can.

Moved a month ago, paid final bill, BILLED AGAIN!

Similar Messages

Maybe you are looking for