Movers edge told me my account and promo was transferred to my new home - was not
I had the HD Preferred Plus XF for 109.99 until May 2016
Old package included
Preferred channels
HD Technology fee
HBO Stars
High Speed BLAST internet - All for 109.99
I need one DVR one HD box and we rent the Gateway. So that like $139.00 before taxes and fees
I was told nothing changed and my package and promo was set up at my new location by the movers edge people but not the case here. I even confirmed with the movers edge guy what I wanted since my last move was a disaster. I said i have my HD Preferred Plus XF same price no changes expect I'll save since I don't need as many boxes and I was told "yes!"
I now have the Starter Triple play for 79.99 until 7/2016 then its $99.99 (but yet I was told the 79.99 was for two years)
with a fee for Preferred Channels $17.95
with a fee for HD Technology $9.95
with a fee for HBO Stars $21.95 (got that free for 6 months with all my calls into get this fixed)
my blast internet will be $12 next year too
with boxes and free HBO for 6 months its $138.00 (all prices are before taxes) but after 6 months when the movie channels I HAD with my old package aren't free that $160. And add in the blast going to $12 next year and the package going up $20 thats a huge rate for next year.
This is not anything close to what I had price wise and I've called in several times and they tell me I can't keep my promo since I moved. BUT I took this promo with my last time I move back in 7/2013 after 5 days of calls some lady named Kamina (not sure of the spelling) FINALLY got into my account and found my promo and got a supervisor to give me what I had. Please tell me you can help me! I was told an email was being sent to review my account and someone would get back to me in 5 days. I cant wait that long. I know someone can give make this happen - all I want is what I had why am I being punished for moving.
Alycia_Moore-
I have reviewed your account and sent you a private message regarding your concerns.
You can click on my name (Comcastcares) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
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No need for alarm. There are several folks a day posting like threads. Most folks know these phishing attempts for what they are and merely delete with prejudice.
To the bottom line... if you wish - and I am sure Apple will take notice - you should FORWARD the email to [email protected] and delete.
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Doublechecking. Have you also tried the following user tip?
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