Movie didn't download properly now won't play

I downloaded a movie but it didn't download properly - its showing on my computer as separate .tmp files. I opened it in itunes and it says 'this film cannot be played on this computer'. I can redownload it but I will have to pay $70 for internet quota as I am in a remote location. Can anyone suggest a way to repair the file? It is the same size as the movie (4.7GB) so should mostly be there.

You should be able to download the app again and not get charged a second time. Unlike music and other media content, you can download applications more than once. Just go through the normal buy process and it should allow you to download without charge. I'd suggest trying it through iTunes on your computer this time rather than through your iPhone.
If you continue to have problems, contact the iTunes Store Customer Service department using the form on their Contact page and explain the problem to them.
Good luck.

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