Moving home - delay in activating phone line

I booked a home move for Wednesday 17th September 2014 and received confirmation phone line would be activated that day on new home. new home has BT line and Infinity for previous customer. However phone line has still not been activated despite contacting order updates three times and them telling me each time I will get an update from line activation team within 12 hours. Told that infinity will take until 1st October but I really need phone line urgently.
Can get dial tone on line so needs activation in local exchange?
Any ideas on how to get this delat with quicker?
Thanks
Dave

Hi DaveFP
Did you manage to get this sorted yet? If you need any help please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
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Similar Messages

Moving Home - Infinity Installation before Phone L...

I called BT yesterday to arrange my house move and they helpfully arranged an engineer visit on the 18th September to do the installation. Later I received a confirmation email to say that the BT Infinity installation would be on the 18th but the Phone line engineer visit would be on the 20th! Given the current owner has Virgin I suspect the BT infinity engineer will struggle if the phone line isn't connected first.
I phoned back and spoke to someone who seemed to suggest that it would be resolved on the 20th. When I got BT Infinity installed in my current property it took about a month and 4 engineer visits. Is there anything I can do to reduce the risk of delays beyond the 20th? My wife suggested that I cancel the order and start again from scratch.

Unfortunately, 2 weeks after my activation date, I'm still no closer to having broadband or a phone line. The problem is that the existing line into my property has some branches of a dead tree resting on them. BT won't do anything until the branches are removed. The tree is the responsibility of my county council who have granted BT permission to cut back the tree. BT have given me 4 different dates when the tree will be cut and each day, when I get home from work, I'm disappointed to see the tree hasn't been touched.
Luckily I was told that FTTP is dealt with by a specialised team in Dundee which I figured out I could get through to each time by refusing to enter my phone number and pretending I wanted a new phone line. Once I get through to sales, I ask them to transfer me to the FTTP team and it works quite nicely. Before I learnt this trick, I ended up talking to someone who was reading from a script and was unable to help at all. It was always best to politely terminate the call and try again for the Dundee FTTP team who don't appear to blindly follow the script and are actually able to call "the engineers" who I assume means BT Openreach. Eventually someone in Sales gave me the direct number for the Dundee team so no boring IVR menus for me anymore! This helps a lot given I need to call every time I see the tree standing there... mocking me.
At least I'm getting lots of DIY done without the internet to distract me.
My guess is that I'll get online in November but will be pleasantly surprised if it happens before then. Thank goodness for unlimited internet on GiffGaff.

Moving into a flat/new phone line

Hi, I'm moving into a flat on the 23rd April, and the people before are leaving on the 18th April.
There was a BT wall socket already in place which I noticed when we viewed it. Is there anyway I can check what I will need to do to have a phone line active by the time we have moved in?
Thanks

Hi Si_442,
Thanks for posting. You can place an order for telephone service here. There are a few options available for you to choose from. Let me know how you get on and if you have any problems drop me an email to [email protected] with the details and a link to this post for reference.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Two phone lines on the same SIM card - but which one is active?

I have two phone lines on my SIM card. Of course, only one of them can be active at one time. The switch between them is done through a SIM application which is loaded on the SIM card (supplied by the carrier)
My question is that, sometimes I forget which line is the active one. Is there any way of seeing my active phone line?
All my prior not-so-smartphones showed Line1 or Line2 in the home screen. But i could not find if iphone does this.
P.S. settings-phone-my number does not answer this question, as it always displays the phone number that the iphone is registered to.
Thanks

Your husband needs to put his sim in an iPhone & turn iMessage off to fix this. If your husband setup a support profile with Apple, he can also login to that support profile & remove the phone.

Moving home, New line is Sky and cant get stopped?...

Hi all, hope someone can help me out here.
I am with BT now and have been for couple of years (Phone / BB & TV) and want to stay with BT, i am moving house at the end of the week and thought i would simply phone up customer services and all would be sorted in a few days, but hit a nightmare hurdle.
Essentially BT Customer Services say the new home i am moving into has a Sky phone line and is still contracted to previous tenant and does not have a "stop" on the line until November, so BT apperently can do nothing for me until at least November.
I have health issues, not super serious but do need phone for medical uses, and i also need my Broadband as do online work from home for my employer (in fact my employment contract states i must have internet at home) so waiting over a month to have any contact with the outside world is not an option.
What can i get done? I have been in contact with the previous tenants and they just said "Sky said it will take at least 30days, sorry nothing we can do...bye". And BT tell me that there is nothign they can do at all until the stop date in November as its not there line and under contract Sky.
Been a loyal customer of BT for two years, always pay on time etc, and there doesnt seem to be much help or concern from BT about escalating a solution. Surely as the previous folks have moved out already (i already have keys) Sky can stop the line and BT can take it back no?
Anyone know of the right people or department to call? Or would calling Ofcom help?
I really cant be cut off from the world for over a month, ill end up getting sacked! :-(
Thanks

I don't think there is anything BT can do until sky release the line and from you post sky are not interested in your problem
going to OFCOM won't help you as they do not deal with individual cases. Maybe you should also consider a business line as residential lines should not be used for business as you describe and the poorer service level on residential lines may cause you a problem
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How difficult can it be to get a phone line instal...

First of all, for a communications company, BT are shockingly bad at communicating with their customers!
We ordered a home move for our phone line and Infinity services back at the start of Dec, and had an activation date of 19th Dec. The engineer duly turned up on that date and set about the install. The single socket in our house was not where we wanted it (no power socket close by for the broadband router), but he would see about moving that and all was good so far.
However, the engineer was struggling to get a tone on the line and after much to-ing and fro-ing and calling another engineer who was nearby, decided that the actual wires to the house were damaged somewhere between 30m and 250m from the house and as he was not qualified to do any underground works, he was going to pass the job onto another engineer. The next engineer duly came next day (on a Saturday no less!) to get us up and running. No dice. The engineer could not find the break, and we would have to get a new cable put in.
Now, apparently when our house was built the telephone cable was not put in with any ducting and ended up being concreted into the wall! So we would have to get new ducting and the works installed. He then went to paint up the pavement where it needed to be dug up to put the ducting in etc. Except the pavement was covered in leaves, so he sprayed the leaves. Hey ho - I knew where he had painted and I would be able to direct the guys if necessary. As the was the Saturday before Xmas, he was doubtful if the contractors would be before the New Year. The engineer did however get the broadband connection available.
Roll on the New Year and it's a stoney silence from BT, until the morning of the 13th Jan, when a contractor appearred at the door to say he was here to put in the ducting. I pointed out where it was going and left them to it. I glanced out of the window after a while to see they had made a 2ft gap in the hedge at the wrong side of the garden! I also watch in disbelief as one of the guys loaded his wheel barrow with spoil and wheeled it into the woods across the road and dumped it. These guys were the "dig things up" gang, another team were the "filling in" team and they would be along shortly to fill in the hole and re-lay the tarmac on the pavement. However, we at least now have the ducting from the street the house with a rope in the duct to allow a cable to be pulled through. Progress of a fashion.
A few days later, the hole was filled in and the pavement tarred. It then took a full week before another engineer turned up to actually pull the wire through the ducting and connect us up. Except he couldn't because the rope was jammed. So he passed the job back to somebody else. Then 2 days later engineers 5 and 6 turned up with a rodding wire to free off the rope. They couldn't free it off. They did work out that the ducting was probably dislodged by the "filling in the hole" team, thus trapping the rope. This would need the pavement dug up again to reset the ducting. Oh joy.
So, imagine my surprise when another engineer turns up one morning to install our line to discover he couldn't pull the rope through, then another engineer turns up in the afternoon to do the same , followed by yet another engineer the next day!
Meantime, the only communication from BT on the whole matter is when we call them to be told it is all in hand and it will be completed "in 2 days time", or we receive a text message saying they tried to call (no missed calls), and would try to call again in 3 days, do not call them back.
So far in this saga we have had 13 people at the house, not getting us a phone line, in nearly 8 weeks and absolutely terrible communication from BT.
A call to BT at the end of last week resulted in a promise that we would be fully installed by yesterday at 8pm.
I called BT this morning to be told that the external works will be completed by this Friday and they would then call me back to arrange an appointment for the engineer to come and do the install next week!
The only saving grace is we do have an internet connection (pretty vital for me as I work from home!) although I do have an extension cable running across my hallway and we have not been getting charged for line rental for the past 2 months.
I was told today that we should be getting compensation, but to be honest I am not bothered about that - I JUST WANT A PHONE LINE INSTALLED!
Rant over (for now!)

Hi smert,
I am sorry about the delay in getting your phone line on. It definitely sounds like you have been going through the mill lately with all the work being done and still no phone line.
Please send me in your details using the "Contact The Mods" link found in my profile and we will take it from here.
Cheers,
OlgaC
BTCare Community Mod
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New build property, horrible BT phone line install...

Hi all.
I am writing here because I have been thrown around by BT and the phone line installation team over the past one month, and I have just run out of patience.
The entire experience started in late May, when I phoned BT and told them that I was moving house in 2 weeks and that I would need a new phone line installed at the new property, which is a new build. The BT sales team was more than happy to take my order, and since there was a charge of £130 for installation of phone line by itself, I decided to bundle both broadband and telephone line from BT directly to avoid that cost. I was a given an appointment on the 10th of June for my phone and broadband installation.
The 10th of June came and I took the day off work thinking all would be sorted by the end of the day. By the late afternoon no one ahd contacted me and there was no one who had come to the door. I called BT and had them check on my order and they said that "for some reason, the order says its still 'pending' and has not gone through..." After chatting with different people from different teams like sales, orders and them confrerring with engineers and seniors, I was finally told that the order could not be processed because I was in a new build and hence the system could not process a broadband order before there was an active phone line in the property, hence the failure of the order to go through. Next, I was given a date for the phone line order by itself to be done, and although I was frustrated here, I conceded and moved on hoping to get the issue sorted as quickly as possible. The new date was June 22nd for the phone line and then the broadband order to be placed thereafter. At this point I was not sent any emails or letter regarding my order with ym order number or any references, so I should have been sceptical, but I let it slide thinking it would be settled soon.
June 22nd came and I took leave off work again for the 8am - 1pm BT engineer visit. Once again, no one showed up or contacted me. I called BT again desperately hoping that this could not be happening again. When i asked the lady about my order scheduled for that day, she said that the order did not go through once again. It was still 'pending'! I was just shocked. I wanted to explode because twice BT had given me apppointment timings that could not be fulfilled and twice they left me in the lurch when they knew beforehand that the engineers would not show up, leaving me to take time from work which I cannot get back, much less the fact that I still do not even have a phone line. After much chatting with different people on the line I finally got them to book another order this time for July 9th for the phone line.
This time i called back on July 2nd and July 6th to make sure that my order was on track and I was assured that after checking with the 'openreach engineers on their side' that my order was on track and the engineer would show up definitely on 9th of July.
Then the 9th came and I took the morning off from work to wait for the engineer.Yet again, BT managed to show me how poorly they treat customers. No engineer showed up again, and as was becoming a habit now, I had to phone BT to enquire about my order and discover that the engineer was not going to show up today as well. When pressed much more the person on the other end finally relented that the cables from the exchange to my new build property need to be set up and are in the process of being done. I would then get a call when BT/Openreach finally finish this. I felt let down, especially when I asked how long that would be since I have already been waiting for a more than month for BT to carry this out and also agreed to pay the £130 set up charge for the phone line since they wanted to process the phone line order alone first. Her response was nothing more than a "I cannot tell for sure.." and at this point I could tell that meant it could be a really long while more before getting a phone line / broadband, if ever BT is interested in setting it up.
Is there any way to actually check and see if BT are setting up a connection from the exchange to the property for the phone line and how long it would take before I can finally get a simple phone line here?
Sorry if this was a bit of rant but it is rather draining and also costly for me having to deal with BT and wait for them when they could simply communicate with me better to inform me of their engineers' decisions.
Abi
*EDIT* I have also spoken to the developer of the property and they have informed me that the flat is ready for a phone line to be installed, and that BT is only currently fitting phone lines to the building across the road and not my block, so that means someone at BT/Openreach is telling me the worng thing and the engineer is just refusing to come out now. I have additionally spoken to some of the other residents who moved in before me in the same block and they have had phone lines connected to their property by BT so I think this problem needs sorting out asap by BT please.
Thank you.

Hi
It seems that I am caught in the same endless maelstrom of bt/open reach inability to meet installation obligations.
We have a new build home on a small private development. No cable available regrettably so all 6 of our neighbours use bt phone and std broadband.
Ordered both services end April to be told that install appointment was 30 May - seemed a long time but accepted. Had whole series of emails and texts from bt reminding of appointment and arrival of modem, but late evening 29 May text arrived saying order delayed and put back to 13 June. Called following morning and got the run around took 40 mins to get any answer of sense that said ,Line work was required and open reach we're dealing withi it.
13 June came and went no one called or advised that appointment would not be met. Again many phone calls but same answer line issues. My developer tells me that the lines are installed per spec, in fact we have a black network cable present through a conduit next our front door but no terminal box to join up to white phone line wires to inside phone points. Offered bt a photo of this but they will not accept it. Just keep saying line issues holding up install. Either way unless this work is done the it will be impossible to connect even if other work had rally to be done - not interested!
This week promised that all would be done, 16th the 17th and then 18th -nothing again and hence more phone calls.
Issue handed to resolution team who calked today to say work schedule for 12 July! More than two months since order - just don't believe them and asked them to escalate - no hopes up!
In the meantime our phone no rings out and people wonder why we are not answering! Complete shambles.
In 2014 this should be easy meat to BT who seem tied up in a complaint type process that resolves nothing.
I have no real choice but BT and their performance is just hopeless. Advised ofcom but don't deal with individual complaints - this is consumer hell and very very frustrating.

The Phone Line that doesn't exist...

I've just moved into a new property, the day I moved in I phoned o2 to order their internet and line rental package. The guy I spoke to said he had checked with BT openreach and that the line to my address was ceased and that I would have to pay a connection fee of £85.
I thought this was unusual as the people who owned the house before us had an active phone line, I checked the incoming voltages (I've worked with phone lines before) and there is 50V incoming. I have since got hold of a phone, plugged it into the socket and there is a dial tone. Tried phoning out to see if there is still an active number but after dialing a few digits I get "the number you have called has not been recognised".
Just got off the phone with both o2 and BT who are both adamant that there is no phone line what-so-ever connected to my property and that I have to pay for an engineer to visit and install a line.
Clearly I'm not willing to pay for anyone to come and visit when there is a working line! What can I do?!?!

Sounds as if you have what is known as a soft dial tone on the line.
I don't think that Openreach stop the lines completely these days.
I have to admit I'm not 100% clued up on activation charges or terms for lines but would suggest that you would need to shop around for the best order.
Regardless of what SPs charge for a line they are still charged by Openreach.
When I had my line activated I was told that the line would have had to have been active in the previous 6 weeks for no charge to be raised and an activation to be completed. Otherwise it would have been looked at as a provide.

Phone line out of order since 27th August

Reported to BT 27th August, no response or progress until I chased on the online chat facility, told fault was with the BT network and would be fixed by 25th Sept. Not fixed on 25th Sept so phoned BT who said it would be fixed by yesterday (30th Sept). Still not fixed today, no explanation from BT as to why.
Chat facility is useless - used it as there was a wait time reported of 4 mins vs 20 mins on the helpline - took at least 20 to chat with someone, responses to questions took about 10 mins each. Telephone service equallly poor with 20-25min wait time.
So, after more than a month and in spite of contacting BT I still have no phone line. Any advice on what I can do about this would be appreciated please.
Thanks

Hi andrew_griffiths,
Thanks for posting and welcome to the community forum!
I'm sorry for the delay repairing your phone line. I can see that it has been out of service since 27th August and I agree that is a long time to repair a fault. I'm assuming it's due to the the extent of the work needed to get you reconnected.
Send over your details and I'll check what's causing the hold up from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Moving Home, line still active in another name.

I am moving home and trying to have a phone line connected. However, BT say that the phone line is still 'active' at the premises and the previous occupant will have to be contacted to have the line deactivated. Here's the rub, the previous occupant died some 3 months ago. BT refuse to have the line deactivated simply on mine or my landlords say so and that only a relative of the deceased can authorise them to deactivate. Another however, they are quite willing to 'transfer' the line to my name providing I take out a 12 month contract with them. How is this possible? If they can't deactivate the line, how are they able to transfer it to me providing if I take out a contract with them? This sounds very much like restrictive practice and I would like some advice on the matter.

Hi chrisjpr
BT can't just deactivate a line they can however apply for a transfer like most providers so if the line is active in someone elses name or with another provider then your order is progressed as a working line takeover ,BT or whatever provider you choose to go with will attempt to take over and notify the occupier if any and if after 11-14 days they don't reply the line is taken over into your name,this is standard process so not BTs fault,if the person is deceased BT can't just take a 3rd partys word for it unless a authorized person acting onbehalf of the account holder calls to notify BT to advise of the deceased and request the line be ceased,they have to go down the proper channels and allow the lead time set by the regulator that said it is unfortunate that the person is deceased but your 11-14 day lead time for having a line active/transfered in your name is nothing in comparison to the previous occupant being deceased,puts things in prospective I say,bite the bullet my friend and wait
Inherent omniscience - the ability to know anything that one chooses to know and can be known

6 Weeks and still no phone line............Home Mo...

I recently moved home and used BT's home move service and thats where it all went wrong!!!
I moved less than 1 mile and the addresses are on the same exchange, so how come i am now approaching 6 weeks and BT still have not connected my line???
12/01/2013
Contacted BT gave them all the details and was told "yes you can keep your existing number but we are busy so it will be the 05/02/2013 before we get you connected" Well thats 3 weeks but OK.
05/02/2013
I take the day off workand wait patiently for the engineer to arrive (1pm - 6pm it said) so when it got to 3pm i phoned BT just to check all was OK, the lady says yes sir he will be with you today!!!!! Well 6pm came and went and and i contacted BT at 6:30pm and was passed around a bit but eventually spoke to a guy who says " ah there is a problem with the survey and no engineer was coming today" ARRRRR why did you not contact me and let me know rather than costing me £200 by taking the day off!!!!
06/02/2013
So i was asked to phone the next day at 9am so i did and was told "Its OK sir there was a problem at the exchange (now nothing to do with a survey apparently!!) your line will be connected today by 12pm" Great i thought.
Well 12pm came and went just like 6pm did the day before and guess what still no line!!!
07/02/2013
Now very annoyed and tired, I Phone again, and for the forth time the story has changed again, now there is a broken cable 1km long which has to be fixed although both my neighbours have cables coming from the same pole which are working fine!!
It is now going to be 05/03/2013!!!!!!!!! a staggering 7 weeks to connected one line no wonder openreach are behind!
although i am expecting more lies and confusion when this date looms.......
To top it all off yesterday Warren Buckley sends me a letter saying he hopes my move is going well and how BT can get me connected without delay........
Mr Buckley you are a liar sir!!

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

If you can't deliver, don't promise! Late phone line activation

So I moved into a new flat and ordered sky broadband where I spoke to some very helpful advisors on the phone and everything was paid for swiftly. Setting up and paying couldn't have gone more smoothly and I was very impressed with the service.
However...I was told with complete assurance that I would receive my router on Tuesday 30th June (yesterday) and I would be up and running by Wednesday 1st July.
It was only despatched yesterday (rather than Friday which I was told) and having checked 'Tracked my order' it suddenly says my phone line won't be active until 7th July.
I've already rung Sky and they said its out of their control for when the phone line gets activated and they give an estimated date which 9/10 is right.
My complaint here is if its NOT a definite date then why tell tour customers that it DEFINITELY will be up by a certain date if you can't actually guarantee it? I have exceeded my mobile data now thinking I would have home internet by today (1st July) but now having to pay for more data as I've been trying to sort out
A) why the router was despatched late
B) why on earth the phone line won't be active until a week after the promised date
I understand part B is out of sky's control, however I feel that if you can't guarantee the activation date, do not lie to your customers and tell them it will definitely be ready! I would have rather you say that it will probably be ready on this date, however there is a small chance it may be a week or so later.
I am much displeased with being lied to, and as such am now being charged for using mobile data as I expected to have my broadband up and running by today. But now I have to wait a week whilst running up even more charges on my phone for necessary reasons I.e not checking fb
I hope you take my advice into consideration and stop giving your customers false hope when you cannot deliver what you tell me with 100% assurance.

*have reposted under phone and line rental topic but can't find how to delete this post*
http://helpforum.sky.com/t5/Talk-line-rental/If-you-can-t-deliver-don-t-promise-Late-phone-line-activation/m-p/2349348

Moved home. New line constant engaged tone and can...

I moved home last Monday and organised a BT phone line move from my old property to the new one a few weeks prior. I said I did not mind if the phone number changes as I don't use the phone line for calling anyway. I only have it for the sake of broadband.
So I was told by BT the phone line at my new property should be ready last Friday. Well I tried plugging my phone into the phone socket and all I get is the sound of a constant engaged tone. I cannot make any calls from this. I tried dialling numbers but the engaged tone persists, as if nothing has changed at all.
I even unscrewed the BT socket panel to connect my phone to the main test socket and still, the same persistent engaged tone. No different than before.
Called BT about this and they did a line test and said they could not detect a problem with the line from their end. They said they could send an engineer out but kept giving me a warning that if they send an engineer down here it will cost me £129.99 if it is not BT's fault. They said it could be fallen trees on my end or whatever, and in that case I would be charged. I really don't think it could be fallen trees as I live near the city centre in a mid terrace Victorian house with paved backyard and all my neighbours too have paved yards. There is not a single tree around here growing in anybody's yard.
Anyway I decided I'd rather have an engineer see to this than be forced to pay the monthly £29 ish charge to BT for a broadband service I cannot use because of the line being the way it is. So booked an engineer to come yesterday. They said he'd come between 1 - 6 pm. And they kept telling me NOT to call them again regarding this issue. Well the engineer never showed up. At about 5 pm BT called me to say there is a problem with the booking system and said they will rebook another engineer appointment for me today. Said the engineer will come between 8 am - 1 pm. And once again she finished off by telling me NOT to call BT back about this. Well it's past 11 am now and still no sign of any engineer.
Not very happy about this... Sigh.
Does anyone know what could be going on with my phone line?

Please contact NeilO as requested.
Make sure that you are logged into the forum, then click on his name, you will see a screen like this. Click on the link as shown below.
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I would imagine its probably an exchange configuration fault, which should not require a visit. Its quite normal for the Field Technician to visit the excahnge first, and test on the frame.
You may find that the fault will be cleared within a few hours, once the equipment is sorted.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Moving the phone line to enter house in different ...

We woudl like to have the phone line moved so that it enters the house in a different location. Could someone give us an indication of costs involved so we can decide it it is more cost effective to use internal wiring or not.
Thanks

There is some information here http://www.openreach.co.uk/orpg/home/products/serviceproducts/timerelatedcharges/timerelatedcharges....
You would have to contact your service provider first, they would request a visit from Openreach, who would in turn do the work.
It is difficult to guess what the charges would be, but I would suspect they start at about £130.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HT1178 I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN o

I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN on back of Airport Extreme.
Instructions do not mention connection to BT Hub and the BT modem has only one output which you dicsonnect from Hub and connect to airport extreme leaving. Once you do this Hub has no signal.
How do I rectify
Paul

you can also set up the Airport extreme to extend the wireless by hitting the wireless tab in the airport menu then click the drop down menu to select extend
Apple's "extend" function is a proprietary setting that was designed to only work with other Apple routers.
It would be extremely unlikely that this setting would work with a BT product, or any other manufacturer's product for that matter.
But, I haven't tested this with a BT product...and I suppose anything is possible.
Still, I would be extremely surprised if this worked.
The AirPort Extreme might "join" the BT network if you try this......but the AirPort does not provide any additional wireless signal coverage when it "joins" a wireless network. In fact, it really does nothing when it "joins" a network except enable the USB port.

Moving home - delay in activating phone line

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