Moving Home, line still active in another name.

I am moving home and trying to have a phone line connected. However, BT say that the phone line is still 'active' at the premises and the previous occupant will have to be contacted to have the line deactivated. Here's the rub, the previous occupant died some 3 months ago. BT refuse to have the line deactivated simply on mine or my landlords say so and that only a relative of the deceased can authorise them to deactivate. Another however, they are quite willing to 'transfer' the line to my name providing I take out a 12 month contract with them. How is this possible? If they can't deactivate the line, how are they able to transfer it to me providing if I take out a contract with them? This sounds very much like restrictive practice and I would like some advice on the matter.

Hi chrisjpr
BT can't just deactivate a line they can however apply for a transfer like most providers so if the line is active in someone elses name or with another provider then your order is progressed as a working line takeover ,BT or whatever provider you choose to go with will attempt to take over and notify the occupier if any and if after 11-14 days they don't reply the line is taken over into your name,this is standard process so not BTs fault,if the person is deceased BT can't just take a 3rd partys word for it unless a authorized person acting onbehalf of the account holder calls to notify BT to advise of the deceased and request the line be ceased,they have to go down the proper channels and allow the lead time set by the regulator that said it is unfortunate that the person is deceased but your 11-14 day lead time for having a line active/transfered in your name is nothing in comparison to the previous occupant being deceased,puts things in prospective I say,bite the bullet my friend and wait
Inherent omniscience - the ability to know anything that one chooses to know and can be known

Similar Messages

Moving home - delay in activating phone line

I booked a home move for Wednesday 17th September 2014 and received confirmation phone line would be activated that day on new home. new home has BT line and Infinity for previous customer. However phone line has still not been activated despite contacting order updates three times and them telling me each time I will get an update from line activation team within 12 hours. Told that infinity will take until 1st October but I really need phone line urgently.
Can get dial tone on line so needs activation in local exchange?
Any ideas on how to get this delat with quicker?
Thanks
Dave

Hi DaveFP
Did you manage to get this sorted yet? If you need any help please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Previous owner line still active

Please help! We just purchased a house and urgently need broadband. I made sure to arrange this with BT weeks ago only to be informed 2 days before it was suppose to get activated that the previous owners didn't cancel the phone line. The house has been empty for 2 years and the owner is in a care home. She can't cancel and I don't know who the current supplier is. The phone isn't working either. I don't understand why it is showing as active and I don't understand why I as the owner can't get a line in my name. My huband and I both work form home and urgently need broadband.
Any help or suggestions appreciated. Thank you!

You could contact the moderators of this forum. They are a UK based BT Care Team and may be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days.

Moved home folder -- still syncing to old location

So we ran out of space on our server. We're in the process of moving the users' home folders over to the RAID, where there's plenty of room, but for two of us, the two that also use Portable Homes, we've run into a little snag...
When PHD sync runs, it syncs to the old home folder location, not the new one.
Any Ideas?
Thanks in advance,
~Ian

For iMovie to see projects and events on an external drive (that is not the Home folder), they must be in the iMovie Projects and iMovie Events folder at the top level of the external drive. Further, the iMovie Projects folder and the iMovie Events folder must have the extension .localized.
However, if you move them there you risk that the Projects will no longer maintain their links with the Events. The Projects will look for their event clips at the Home folder. You can test this if you like by moving the iMovie Projects and the iMovie Events folders to the top level of the external drive. Then restart iMovie. iMovie should see the projects, but you may see yellow triangles when you open them for edit, which would indicate that iMovie cannot find the event clips at the path it was expecting to find them. (If it does see them, then you are done).
The safest course would be to move the Projects and the Events to the current Home Folder on the internal drive. Make sure they work. Then move them back to the external drive following the instructions in this User Tip.
https://discussions.apple.com/docs/DOC-4141
If there is not room on the internal drive for all the Projects and Events, move one project and associated events at a time.
It sounds like you are well-versed on how to change the Home Folder from the internal to the external drive, and vice versa, but here is a good reference if you need to understand the nuances. You can ignore it if you already know this stuff. http://pondini.org/OSX/SetupOther.html

Moved Home - No Connection! Very frustrating

Hi everyone
Moved home last week. Called BT the week before to let them know and they sorted everything out for me - I even signed up to BT Vision for my new address as I was very happy with BT at the old address.
In work the day that the transfer was due to happen I reciieved 2 text messages to advise that my phone and broadband were connected and that I could start using them straight away. BT Vision box was delivered the same day as promised. Brilliant service!
Howvever when I got home the phone line was dead, broadband doesn't connect and of course the Vision won't work without the broadband!
This was 1 week ago. I logged a fault on the phone last Wednesday evening but it hasn't updated since - fault is ongoing.
Calling the telephone support or emailing them is very frustrating and it's like they read/write from a script!
The sockets in our new flat are all NTL branded but I told Karen on the moving home line this and she didn't seem to think this would be a problem and there's no master socket as such in the property!

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
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Moved home. New line constant engaged tone and can...

I moved home last Monday and organised a BT phone line move from my old property to the new one a few weeks prior. I said I did not mind if the phone number changes as I don't use the phone line for calling anyway. I only have it for the sake of broadband.
So I was told by BT the phone line at my new property should be ready last Friday. Well I tried plugging my phone into the phone socket and all I get is the sound of a constant engaged tone. I cannot make any calls from this. I tried dialling numbers but the engaged tone persists, as if nothing has changed at all.
I even unscrewed the BT socket panel to connect my phone to the main test socket and still, the same persistent engaged tone. No different than before.
Called BT about this and they did a line test and said they could not detect a problem with the line from their end. They said they could send an engineer out but kept giving me a warning that if they send an engineer down here it will cost me £129.99 if it is not BT's fault. They said it could be fallen trees on my end or whatever, and in that case I would be charged. I really don't think it could be fallen trees as I live near the city centre in a mid terrace Victorian house with paved backyard and all my neighbours too have paved yards. There is not a single tree around here growing in anybody's yard.
Anyway I decided I'd rather have an engineer see to this than be forced to pay the monthly £29 ish charge to BT for a broadband service I cannot use because of the line being the way it is. So booked an engineer to come yesterday. They said he'd come between 1 - 6 pm. And they kept telling me NOT to call them again regarding this issue. Well the engineer never showed up. At about 5 pm BT called me to say there is a problem with the booking system and said they will rebook another engineer appointment for me today. Said the engineer will come between 8 am - 1 pm. And once again she finished off by telling me NOT to call BT back about this. Well it's past 11 am now and still no sign of any engineer.
Not very happy about this... Sigh.
Does anyone know what could be going on with my phone line?

Please contact NeilO as requested.
Make sure that you are logged into the forum, then click on his name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
I would imagine its probably an exchange configuration fault, which should not require a visit. Its quite normal for the Field Technician to visit the excahnge first, and test on the frame.
You may find that the fault will be cleared within a few hours, once the equipment is sorted.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Moving home-taking number with me & activating BBa...

Hi
I have just arranged for my existing number to be transferred to my new home, the new address is on the same street and exchange etc.
It is due to be active on the 27th of this month but I want to activate my broadband at the new address using my existing number. I have my MAC code ready. While I am still at my present address can I now enter my MAC code to to the new ISP and begin the moving procedure or will I have to wait until the line is activated at the new address?
many thanks
mcdodd

There is but not all the time, you could try the link here to contact a moderator about your issue.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Moving Home - at my wits end!

I placed a moving home order on the 12th April for both phone and broadband with an installation date of the 29th April. I ONLY placed my order with BT because they had the quickest installation dates..hah! We were moving from one rural location to another and the house we were moving into had been in possession of a phone line for 30 years, or thereabouts.
My broadband order was cancelled on the 13th due to a "problem" with my phone line and when I spoke to BT I was told my broadband order would be re-raised on the 30th April the day after my line was activated. I wasn't happy but it was what it was and it was only a day...right?
29th April arrived, some 10 days after we had moved into the property, and a sub-contractor arrived first thing and was really nice and helpful. We however had no dial tone by the time he finished but he said it would be down to the guys at the exchange to "switch the phone on" and it might be midnight before it happened. So off went the contractor and we waited, irked, until lunchtime when surprise surprise a BT engineer arrived at the door.
The engineer informed us there was no line available for us and until BT provided one we would not be able to get a phone installed let alone internet. However as this was a "provision issue" it would be dealt with expediently and should only take a couple of days.
As disheartened as I was there was no choice but to "suck it up" which I did until about 3pm when another BT Engineer called. This engineer informed us that there was a line for us but it was broken somewhere in the pipework and it could, and probably would take weeks to fix, or might not even be fixed at all!
So the following day I called BT and had my very first dealing with BT India. BT India assured me that I would have a working line within 2 days and the engineers had just reported a minor fault. Wednesday arrived and of course there was no line but another call to BT had me guaranteed a working line by Friday. Friday came and went with no line and BT India promising an activation date a few days in the future.
This...farce has continued since then with date after date being guaranteed and missed, requests of speaking to supervisors and/or managers ignored or just refused outright and promise after promise of someone calling me back to give me a reliable timeline of resolution.
I have spent well over £100 (probably well over £200) in calling BT and spending hours and hours on hold, being passed from pillar to post all calls conducted on a mobile phone, which was specifically purchased because of this nightmare, because there is no public phone box close to where I live.
Today however, really took the biscuit. Yesterday during one of my numerous calls to BT the person dealing with me sent out my broadband hub, even though I still have no working phone line, with an expected delivery date of today. Of course it never arrived today, which was no real surprise as everything BT has promised has not materialised, but turns out it DID arrive at my OLD ADDRESS - the one I left on the 19th April!!!
I am almost pulling my hair out here I just want to know when will I get my phone line and broadband working and will BT reimburse me for all the additional expense I have incurred calling BT India who have no idea what they are doing?

Hi Pye,
I am really sorry that you have had such a difficult time with this. I'll be happy to get involved and make sure we get this sorted out for you as quickly as possible.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
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Problems Moving Home

I phoned BT to advise them that I was moving home on the 28 June, and that I would like to transfer my phone and broadband to my new address, the phone line was turned on but I was told broadband would not be available until 5 July. I was told that my login address would change by adding a 1 after the first part of my login. I have received new login details but my homehub still works with my previous details, which confuses me a little.
This morning I received a final bill for my previous address which included cancellation charges, I phoned and after the usual 20 minutes of automated voices was advised that the charges would be waived.
Now I receive an e-mail to say the e-mail address I held previously would be terminated, and they were sorry to see me go. The prospect of my third session of automated merry go round does not appeal. My request seemed simple enough, transfer my services to my new address, does anyone have any advice please?
Solved!
Go to Solution.

Hi all,
This is my first post here, I have had to join to see if my problem may be sorted or advice given for a resolution.
I also called BT back on the 10 May 2010 saying I was moving home on the 20th, When the time came they had cancelled my Broadband and activated only the phone line. BT assured me I would have Broadband setup in the following week, which didn't happen. So I called again, and the same thing was promised, which didn't happen. A month later I was in the same situation, so decided to move to another provider (Sky and Virgin telephone), however, they said that my line was not BT's. I assured them the bill I was getting was from BT, so they said that ot must have been an error on the side of BT and therefore they couldn't give me broadband unless they ordered another phone line from BT!. I went back to BT yet again (must have been the 6th time by now, and requested to get my broadband cancelled.
I reapplied to BT Broadband shortly after around 5th of Aug 2010 and received the equipment the following week but was later called and assured I would get broadband by the following week, Last time I was getting broadband was on the 12th of September... just to let me know that it wasn't done and that I would have to wait until the 20th of September... now, guess what has happened today (20th) ? nothing. Still waiting. What is happening to BT? Had been a loyal customer for quite a few years now. I am very dissapointed.

Moving home - need info on existing operator

Dear forum users,
I am a BT customer , and I am moving home, from Bermondsey to Tooting (both London postcodes).
I used the on-line "moving home" link to proceed with the trasnfer, but at some point I had a warning:
"We can supply phone service at your new address We need to install a new line at your new address. An engineer will need to visit, you can pick a date for the visit before you complete your order.
We are unable to transfer your existing number to your new address"
If possible I would like to have more details.
1. I would like why BT cannot transfer my number to the new address. Is this a technical issue or is it because I changed zone and the numbers in my new place have a different area code?
2. Is it possible to know if there is a contract active with another operator at the new address? I mean, apart form guessing or opening the previous tennant's post, which I don't want to do?
I do not want to disclose my new address, but my secret hope is that a BT customer service operator is lurking this forum and will be able to check these details using my cusomer number
Kind regards,
CdA

1. BT can only transfer numbers within the same exchange. If you are moving to a different exchange, you'll get a new number. Be aware that several different exchanges can share the same STD code, so you need to know the name of the actual exchange.
2. It's not easy. Do you know if there's a line there already? If there is, you may be able to get some useful information by plugging a phone in. if the line's live, try dialling 17070 and see if you get a recorded message.

Seamless Home Move with Broadband from Another Pro...

Allow me to rant.
I'm moving home.
BT provide my landline phone. O2 provide my broadband.
I want to move my landline and my broadband and have them up and running the day I move in.
To arrange the broadband move, O2 need a LORN (Linking Order Reference Number) from BT.
The LORN number doesn't become active until the day the landline is moved (according to the most recent BT help rep. I spoke to).
O2 need 5 working days from the day the LORN number becomes active, to switch the broadband.
So, apparently I can't move my phone and broadband seamlessly from one home to another.
O2 say they can't do anything, it's BT's problem. BT help say they can't do anything, it's BT Openreach's problem.
Oh, but I can't talk to Openreach because they're not a retail company, and BT help can't talk to Openreach on my behalf because ... well, I don't know why; they just can't.
Don't people want to do this kind of move every day?
I've been dissatisfied with O2 for a while, mainly due to continually dropped connections, but I haven't switched providers because my preferred alternative, Plusnet, definitely couldn't take over seamlessly from O2 during a landline move.
If I'm going to be without broadband for a week or so in my new home, which it looks as though I will be, I may as well now switch to Plusnet, and whilst I'm switching, I may as well get my landline from them as well, since they offer such a good package.
So, BT's inability to activate a LORN number has lost them a customer.
The combined total of 2 hours on BT and O2 help lines during the past week played a part, too.
Thanks for indulging me.

Hi You have as such not left the BT Group as the line is still owned and maintained by openreach and Plusnet is a BT group company
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Back ground job - report, is scheduled 49 hrs ago, still ACTIVE??

Hi Experts,
Pls. clarify one of my simple doubt that, Weather a report(which has only one SELECT statement, with key in WHERE clause) wuld take 49 hours to execute? bcoz, I scheduled a back ground job for my_report, 49 hours ago, its still ACTIVE, OR does it went to infinitive loop?
thanq

Hi
no one select query won't take that mucj of time
may be that program went in infinite loop
please check with that
reward if useful
<b>below is the best way to write a select query</b>
Ways of Performance Tuning
1.     Selection Criteria
2.     Select Statements
     Select Queries
     SQL Interface
     Aggregate Functions
     For all Entries
Select Over more than one Internal table
Selection Criteria
1.     Restrict the data to the selection criteria itself, rather than filtering it out using the ABAP code using CHECK statement.
2.     Select with selection list.
Points # 1/2
SELECT * FROM SBOOK INTO SBOOK_WA.
CHECK: SBOOK_WA-CARRID = 'LH' AND
         SBOOK_WA-CONNID = '0400'.
ENDSELECT.
The above code can be much more optimized by the code written below which avoids CHECK, selects with selection list
SELECT CARRID CONNID FLDATE BOOKID FROM SBOOK INTO TABLE T_SBOOK
WHERE SBOOK_WA-CARRID = 'LH' AND
              SBOOK_WA-CONNID = '0400'.
Select Statements   Select Queries
1.     Avoid nested selects
2.     Select all the records in a single shot using into table clause of select statement rather than to use Append statements.
3.     When a base table has multiple indices, the where clause should be in the order of the index, either a primary or a secondary index.
4.     For testing existence , use Select.. Up to 1 rows statement instead of a Select-Endselect-loop with an Exit.
5.     Use Select Single if all primary key fields are supplied in the Where condition .
Point # 1
SELECT * FROM EKKO INTO EKKO_WA.
SELECT * FROM EKAN INTO EKAN_WA
      WHERE EBELN = EKKO_WA-EBELN.
ENDSELECT.
ENDSELECT.
The above code can be much more optimized by the code written below.
SELECT PF1 PF2 FF3 FF4 INTO TABLE ITAB
    FROM EKKO AS P INNER JOIN EKAN AS F
      ON PEBELN = FEBELN.
Note: A simple SELECT loop is a single database access whose result is passed to the ABAP program line by line. Nested SELECT loops mean that the number of accesses in the inner loop is multiplied by the number of accesses in the outer loop. One should therefore use nested SELECT loops only if the selection in the outer loop contains very few lines or the outer loop is a SELECT SINGLE statement.
Point # 2
SELECT * FROM SBOOK INTO SBOOK_WA.
CHECK: SBOOK_WA-CARRID = 'LH' AND
         SBOOK_WA-CONNID = '0400'.
ENDSELECT.
The above code can be much more optimized by the code written below which avoids CHECK, selects with selection list and puts the data in one shot using into table
SELECT CARRID CONNID FLDATE BOOKID FROM SBOOK INTO TABLE T_SBOOK
WHERE SBOOK_WA-CARRID = 'LH' AND
              SBOOK_WA-CONNID = '0400'.
Point # 3
To choose an index, the optimizer checks the field names specified in the where clause and then uses an index that has the same order of the fields . In certain scenarios, it is advisable to check whether a new index can speed up the performance of a program. This will come handy in programs that access data from the finance tables.
Point # 4
SELECT * FROM SBOOK INTO SBOOK_WA
UP TO 1 ROWS
WHERE CARRID = 'LH'.
ENDSELECT.
The above code is more optimized as compared to the code mentioned below for testing existence of a record.
SELECT * FROM SBOOK INTO SBOOK_WA
    WHERE CARRID = 'LH'.
EXIT.
ENDSELECT.
Point # 5
If all primary key fields are supplied in the Where condition you can even use Select Single.
Select Single requires one communication with the database system, whereas Select-Endselect needs two.
Select Statements           contd.. SQL Interface
1.     Use column updates instead of single-row updates
to update your database tables.
2.     For all frequently used Select statements, try to use an index.
3.     Using buffered tables improves the performance considerably.
Point # 1
SELECT * FROM SFLIGHT INTO SFLIGHT_WA.
SFLIGHT_WA-SEATSOCC =
    SFLIGHT_WA-SEATSOCC - 1.
UPDATE SFLIGHT FROM SFLIGHT_WA.
ENDSELECT.
The above mentioned code can be more optimized by using the following code
UPDATE SFLIGHT
       SET SEATSOCC = SEATSOCC - 1.
Point # 2
SELECT * FROM SBOOK CLIENT SPECIFIED INTO SBOOK_WA
WHERE CARRID = 'LH'
    AND CONNID = '0400'.
ENDSELECT.
The above mentioned code can be more optimized by using the following code
SELECT * FROM SBOOK CLIENT SPECIFIED INTO SBOOK_WA
WHERE MANDT IN ( SELECT MANDT FROM T000 )
    AND CARRID = 'LH'
    AND CONNID = '0400'.
ENDSELECT.
Point # 3
Bypassing the buffer increases the network considerably
SELECT SINGLE * FROM T100 INTO T100_WA
BYPASSING BUFFER
WHERE     SPRSL = 'D'
        AND ARBGB = '00'
        AND MSGNR = '999'.
The above mentioned code can be more optimized by using the following code
SELECT SINGLE * FROM T100 INTO T100_WA
WHERE     SPRSL = 'D'
        AND ARBGB = '00'
        AND MSGNR = '999'.
Select Statements       contd           Aggregate Functions
     If you want to find the maximum, minimum, sum and average value or the count of a database column, use a select list with aggregate functions instead of computing the aggregates yourself.
Some of the Aggregate functions allowed in SAP are MAX, MIN, AVG, SUM, COUNT, COUNT( * )
Consider the following extract.
            Maxno = 0.
            Select * from zflight where airln = LF and cntry = IN.
             Check zflight-fligh > maxno.
             Maxno = zflight-fligh.
            Endselect.
The above mentioned code can be much more optimized by using the following code.
Select max( fligh ) from zflight into maxno where airln = LF and cntry = IN.
Select Statements    contdFor All Entries
     The for all entries creates a where clause, where all the entries in the driver table are combined with OR. If the number of entries in the driver table is larger than rsdb/max_blocking_factor, several similar SQL statements are executed to limit the length of the WHERE clause.
     The plus
     Large amount of data
     Mixing processing and reading of data
     Fast internal reprocessing of data
     Fast
     The Minus
     Difficult to program/understand
     Memory could be critical (use FREE or PACKAGE size)
Points to be must considered FOR ALL ENTRIES
     Check that data is present in the driver table
     Sorting the driver table
     Removing duplicates from the driver table
Consider the following piece of extract
Loop at int_cntry.
       Select single * from zfligh into int_fligh
where cntry = int_cntry-cntry.
Append int_fligh.
Endloop.
The above mentioned can be more optimized by using the following code.
Sort int_cntry by cntry.
Delete adjacent duplicates from int_cntry.
If NOT int_cntry[] is INITIAL.
            Select * from zfligh appending table int_fligh
            For all entries in int_cntry
            Where cntry = int_cntry-cntry.
Endif.
Select Statements    contd Select Over more than one Internal table
1.     Its better to use a views instead of nested Select statements.
2.     To read data from several logically connected tables use a join instead of nested Select statements. Joins are preferred only if all the primary key are available in WHERE clause for the tables that are joined. If the primary keys are not provided in join the Joining of tables itself takes time.
3.     Instead of using nested Select loops it is often better to use subqueries.
Point # 1
SELECT * FROM DD01L INTO DD01L_WA
WHERE DOMNAME LIKE 'CHAR%'
        AND AS4LOCAL = 'A'.
SELECT SINGLE * FROM DD01T INTO DD01T_WA
    WHERE   DOMNAME    = DD01L_WA-DOMNAME
        AND AS4LOCAL   = 'A'
        AND AS4VERS    = DD01L_WA-AS4VERS
        AND DDLANGUAGE = SY-LANGU.
ENDSELECT.
The above code can be more optimized by extracting all the data from view DD01V_WA
SELECT * FROM DD01V INTO DD01V_WA
WHERE DOMNAME LIKE 'CHAR%'
        AND DDLANGUAGE = SY-LANGU.
ENDSELECT
Point # 2
SELECT * FROM EKKO INTO EKKO_WA.
SELECT * FROM EKAN INTO EKAN_WA
      WHERE EBELN = EKKO_WA-EBELN.
ENDSELECT.
ENDSELECT.
The above code can be much more optimized by the code written below.
SELECT PF1 PF2 FF3 FF4 INTO TABLE ITAB
    FROM EKKO AS P INNER JOIN EKAN AS F
      ON PEBELN = FEBELN.
Point # 3
SELECT * FROM SPFLI
INTO TABLE T_SPFLI
WHERE CITYFROM = 'FRANKFURT'
    AND CITYTO = 'NEW YORK'.
SELECT * FROM SFLIGHT AS F
    INTO SFLIGHT_WA
    FOR ALL ENTRIES IN T_SPFLI
    WHERE SEATSOCC < F~SEATSMAX
      AND CARRID = T_SPFLI-CARRID
      AND CONNID = T_SPFLI-CONNID
      AND FLDATE BETWEEN '19990101' AND '19990331'.
ENDSELECT.
The above mentioned code can be even more optimized by using subqueries instead of for all entries.
SELECT * FROM SFLIGHT AS F INTO SFLIGHT_WA
    WHERE SEATSOCC < F~SEATSMAX
      AND EXISTS ( SELECT * FROM SPFLI
                     WHERE CARRID = F~CARRID
                       AND CONNID = F~CONNID
                       AND CITYFROM = 'FRANKFURT'
                       AND CITYTO = 'NEW YORK' )
      AND FLDATE BETWEEN '19990101' AND '19990331'.
ENDSELECT.
1.     Table operations should be done using explicit work areas rather than via header lines.
2.     Always try to use binary search instead of linear search. But dont forget to sort your internal table before that.
3.     A dynamic key access is slower than a static one, since the key specification must be evaluated at runtime.
4.     A binary search using secondary index takes considerably less time.
5.     LOOP ... WHERE is faster than LOOP/CHECK because LOOP ... WHERE evaluates the specified condition internally.
6.     Modifying selected components using MODIFY itab TRANSPORTING f1 f2.. accelerates the task of updating a line of an internal table.
Point # 2
READ TABLE ITAB INTO WA WITH KEY K = 'X BINARY SEARCH.
IS MUCH FASTER THAN USING
READ TABLE ITAB INTO WA WITH KEY K = 'X'.
If TAB has n entries, linear search runs in O( n ) time, whereas binary search takes only O( log2( n ) ).
Point # 3
READ TABLE ITAB INTO WA WITH KEY K = 'X'. IS FASTER THAN USING
READ TABLE ITAB INTO WA WITH KEY (NAME) = 'X'.
Point # 5
LOOP AT ITAB INTO WA WHERE K = 'X'.
ENDLOOP.
The above code is much faster than using
LOOP AT ITAB INTO WA.
CHECK WA-K = 'X'.
ENDLOOP.
Point # 6
WA-DATE = SY-DATUM.
MODIFY ITAB FROM WA INDEX 1 TRANSPORTING DATE.
The above code is more optimized as compared to
WA-DATE = SY-DATUM.
MODIFY ITAB FROM WA INDEX 1.
7.     Accessing the table entries directly in a "LOOP ... ASSIGNING ..." accelerates the task of updating a set of lines of an internal table considerably
8.    If collect semantics is required, it is always better to use to COLLECT rather than READ BINARY and then ADD.
9.    "APPEND LINES OF itab1 TO itab2" accelerates the task of appending a table to another table considerably as compared to LOOP-APPEND-ENDLOOP.
10.   DELETE ADJACENT DUPLICATES accelerates the task of deleting duplicate entries considerably as compared to READ-LOOP-DELETE-ENDLOOP.
11.   "DELETE itab FROM ... TO ..." accelerates the task of deleting a sequence of lines considerably as compared to DO -DELETE-ENDDO.
Point # 7
Modifying selected components only makes the program faster as compared to Modifying all lines completely.
e.g,
LOOP AT ITAB ASSIGNING <WA>.
I = SY-TABIX MOD 2.
IF I = 0.
    <WA>-FLAG = 'X'.
ENDIF.
ENDLOOP.
The above code works faster as compared to
LOOP AT ITAB INTO WA.
I = SY-TABIX MOD 2.
IF I = 0.
    WA-FLAG = 'X'.
    MODIFY ITAB FROM WA.
ENDIF.
ENDLOOP.
Point # 8
LOOP AT ITAB1 INTO WA1.
READ TABLE ITAB2 INTO WA2 WITH KEY K = WA1-K BINARY SEARCH.
IF SY-SUBRC = 0.
    ADD: WA1-VAL1 TO WA2-VAL1,
         WA1-VAL2 TO WA2-VAL2.
    MODIFY ITAB2 FROM WA2 INDEX SY-TABIX TRANSPORTING VAL1 VAL2.
ELSE.
    INSERT WA1 INTO ITAB2 INDEX SY-TABIX.
ENDIF.
ENDLOOP.
The above code uses BINARY SEARCH for collect semantics. READ BINARY runs in O( log2(n) ) time. The above piece of code can be more optimized by
LOOP AT ITAB1 INTO WA.
COLLECT WA INTO ITAB2.
ENDLOOP.
SORT ITAB2 BY K.
COLLECT, however, uses a hash algorithm and is therefore independent
of the number of entries (i.e. O(1)) .
Point # 9
APPEND LINES OF ITAB1 TO ITAB2.
This is more optimized as compared to
LOOP AT ITAB1 INTO WA.
APPEND WA TO ITAB2.
ENDLOOP.
Point # 10
DELETE ADJACENT DUPLICATES FROM ITAB COMPARING K.
This is much more optimized as compared to
READ TABLE ITAB INDEX 1 INTO PREV_LINE.
LOOP AT ITAB FROM 2 INTO WA.
IF WA = PREV_LINE.
    DELETE ITAB.
ELSE.
    PREV_LINE = WA.
ENDIF.
ENDLOOP.
Point # 11
DELETE ITAB FROM 450 TO 550.
This is much more optimized as compared to
DO 101 TIMES.
DELETE ITAB INDEX 450.
ENDDO.
12.   Copying internal tables by using ITAB2[ ] = ITAB1[ ] as compared to LOOP-APPEND-ENDLOOP.
13.   Specify the sort key as restrictively as possible to run the program faster.
Point # 12
ITAB2[] = ITAB1[].
This is much more optimized as compared to
REFRESH ITAB2.
LOOP AT ITAB1 INTO WA.
APPEND WA TO ITAB2.
ENDLOOP.
Point # 13
SORT ITAB BY K. makes the program runs faster as compared to SORT ITAB.
Internal Tables         contd
Hashed and Sorted tables
1.     For single read access hashed tables are more optimized as compared to sorted tables.
2.      For partial sequential access sorted tables are more optimized as compared to hashed tables
Hashed And Sorted Tables
Point # 1
Consider the following example where HTAB is a hashed table and STAB is a sorted table
DO 250 TIMES.
N = 4 * SY-INDEX.
READ TABLE HTAB INTO WA WITH TABLE KEY K = N.
IF SY-SUBRC = 0.
ENDIF.
ENDDO.
This runs faster for single read access as compared to the following same code for sorted table
DO 250 TIMES.
N = 4 * SY-INDEX.
READ TABLE STAB INTO WA WITH TABLE KEY K = N.
IF SY-SUBRC = 0.
ENDIF.
ENDDO.
Point # 2
Similarly for Partial Sequential access the STAB runs faster as compared to HTAB
LOOP AT STAB INTO WA WHERE K = SUBKEY.
ENDLOOP.
This runs faster as compared to
LOOP AT HTAB INTO WA WHERE K = SUBKEY.
ENDLOOP.

Moving home proving to be a nigtmare!

Hi,
We are moving home over the Easter weekend. We have 2 BT accounts, one with phone and internet, and one with just a second line. We run a small business (mostly online) which is very new, hence still on the residential account. We also have a severely disabled person in our family, for whom being without the safety of a phone for an extended period of time really is not an option. There is no mobile reception where we are moving but thats fine if there is a fixed line.
We attempted to place the request to get our lines transferred to the new address 3 weeks or so ago. I was assured I would get a call in a couple days to arrange a convenient time/date as I require a site visit.
I heard nothing for a week and so called them directly. A kind and very helpful lady by the name of Sally informed me that they had come back with a date of the Tuesday after Easter Monday. This is hopeless, and so I asked if anything could be done. I can live without 2 lines for a few days, but I at lest need 1 for the broadband and phone.
She explained that by seperating the order and cancelling one, she could request an earlier date for one appointment, as she could see they were available, but could not put in for one while my current order was live. I was informed I would hear back in a couple of days with a new date.
Nothing.
I called back, and have been unable to reach the lady on the number she gave me, and instead have been met with a wall of very rude and abrupt responses.
he complaints procedure on the BT site is whollly circular too, so you have nowhere really to go. It says to call the number which you do. The number is the customer service number. The person on the line listens to your complaint, and then redirects you right back to the department about which you are complaining, who have already proved not greatly helpful...and so it goes on. The chap did offer to put in a complaint on my behalf, but would not tell me what it would say, and since it was him I was complaining about, I don't imagine it would have done much good!
Anyway, then today, I get a call to tell me that my broadband and phone connection have been 'brought forward' to the 19/04/12. A full 9 days LATER than the original appointment!
This is unbelievable, and frankly unacceptable. The only response you ever get is 'the engineers will not entertain a change'. What am I meant to do with that. I am now looking to cancel the movers, which I paid extra for over a holiday weekend, and the money fr which I will now lose. Maintain the rent on 2 properties for at least a further month. Re-arrange a move at my expense, and start the whole merry go round again.
I mean really is a month not enough notice? I bet it would be if I were a new customer. And how is it that the power company prioritise people with disabilities, and yet BT do not?
If there is anyone there who can actually affect change, please excuse the rant, and HELP!
Cheers

If you are running a business, then you will need to transfer to a business account, which also means you will get a higher priority service.
As you seem to be having problems at the moment. Its possible one of the BT Care team can help sort this out, and also arrange for you to be transferred to a business account.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Exasperated moving home with BT

Moving home with BT has turned from being easy to being a totally destructive experience and one that looks like it will cost me a fortune.
Having given 5 weeks notice BT decided to text me 3 days before the move cancelling my home move, new number, call forwarding .. everything. Explanation?.. sky (the provider at the house I am going to) have not cancelled the line.
I spent 4 hrs on the phone to BT and they advised that as sky had not canceled the line thewy had to cancel, nothing they could do and even though I was moving in 3 days (2 now) my phone / BB, the lot was all cancelled and I would have to "call them when I got to the new house and start it all again"... didnt care that I work from home, as a Web Designer !!!
Sky were advised over 2 weeks ago but BT refused to call sky so I did... they said that it was their policy to not cancel a line till the day of the move and BT knew this.... not according to anyone at BT !!... so it seems that I am the first person to ever move with a BT line to a house currently with a phone from SKY... all at BT accept this is not possible but noone can explain why as they havnt heard of this before... still, no matter, its my problem and "call us when you move and we will see what we can do... or you can go online and book"... what with I asked?... you are cutting me off "oh yes, well call us from your mobile then !!"
Ok, well I cant believe that I should be treated like this... 25 years with BT and they are screwing up not only my house move but my business too all because they cant be bothered to do anything that may or may not help.
So, below is the copy of the email I sent earlier today to Sir Michael Rake (BT Chairman)... I will be interested to see if I get a reply as although now I accept that BT are going to hurt me (oh and they wont even let me go to SKY without charging 12 months) I DO want to know or at least be reassured that I am not being "turned over" by the people at the call centres.
Can anyone help... email content to follow below...
Dear Sir Michael,
I have been a customer of BT for over 20 years but I felt I
had to let you know about the total shambles that BT are creating regarding my
home move. I will reduce the details down vastly so as not to take up too much
of your time but suffice to say I was on the phone for 4.5hrs yesterday to BT
in total.
1)      I
booked a home move weeks ago, all was fine a provisional new number was given
and although I could not have BT infinity at the new address I was offered the
best other package available.
2)      I
am moving on 22nd Sept (2 days)
3)      I
received a text message yesterday saying “your order has been cancelled”. I
received this while I was out so went straight home and called BT.
4)      I
was advised by home move dept that my telephone, broadband, new number and
installation had all been cancelled since the phone line I was moving to had
not been cancelled. I was told to get the phone line at the other end cancelled
and reorder.
5)      I
spoke to the estate agents and then the sellers who advised that they has
advised sky 10 days ago that they were moving
6)      I
called BT and told them... “no its not cancelled on our system can’t help you”
I was told. We cant reopen the order so you will have to start it all again.
7)      I
called SKY myself to be told that although they were different from everyone
else they as a company don’t cancel lines until the move date as if they did it
would screw up their own systems so they would not be cancelling till 22nd
and this was well known by BT.
8)      Called
BT back, no, not heard that before and nothing they could do.
9)      Can
I move from BT I asked?... you will be charged 12 months as you are signed up
till Sept 2012.
10)   I
said I couldn’t believe I was the first BT customer ever to move to a house
which currently has sky. Everyone agreed that this couldn’t be the case but
offered no other explanation.
11)   I
called and asked for customer relations department... “we don’t have one” I was
advised, each department looks after their own complaints. I was however put
through to an Indian guy (sorry didn’t get his name) who said he wold take
ownership and get everything sorted for me over night and would call me 10-12am
today.
12)   He
called as promised at 11am and said he would put me through to home move. After
explaining the situation AGAIN they said that if they put an order in today it
would be 11 working days and would likely get cancelled anyway. They said “best
thing to do is ring us when you get to the new property on your mobile and we
can do a new order on Thursday... if the line is cancelled). Again they offered
no explanation and agreed that I could not be the first person to move to a
house with a sky line.
13)   I
work from home as a web designer so you can imagine that internet connection is
quite important.
14)   Yesterday
the only bit of hope I was offered was by a lady who agreed it was a mess and
gave me a free 30 day hot spot access (as my existing phone will be cancelled
on Thursday I wouldn’t be able to use this currently free service) but at least
I have this access as long as I can find a hot spot where I am moving to.
15)   I
am afraid by now BT had worn me out and I accept that I will have to go without
a phone and my businesses will have to stop for as long as BT choose to keep me
offline. However what I cant accept is that I am the first person to move to a
house where there is currently a sky connection... I just cant be the first
person and if I am not then this surely must have happened (or not) before or
BT must have a policy for this.
16)   30
mins ago I rang and asked where would I go to if I wanted to escalate a
complaint. I was told to hold as again “we don’t have a complaints or customer
relations department”. I was then told that a Manager called Louise Jones would
look into my question and call me within 48 hrs... not a fat lot of good as I
am moving before then ... but I gave my mobile number for her to call anyway. I
was not offered anything else and to be honest feel like I have been kicked
down the lane till Thursday.
I can see now that I will end up in Market Rasen (where I am
moving to) on Thursday, no phone, no internet, no contract and even my call
forwarding service which I have paid for wont work as there is no number for it
to go to... so no one will be able to call me and my clients will be less than
impressed.
After giving so much notice (at least 5 weeks) to then be
cancelled just 3 days before a move with a totally implausible explanation (as
I just can’t be the first) I’m sure you will agree appears just a bit harsh. I
know as a residential customer I am not that important but this could and
possibly will impact a great deal on my business and income and no one at BT
appears to care at all.
I accept that I am pretty stuffed but while I know that I am
going to suffer I really do want to know if I am the very first person who has
ever moved to a house where sky provides service and if not then is this what
happens to everyone?
For your information I am:
(removed)
I appreciate your time and just hope you can at least get
someone to answer what would seem to be a reasonably easy question that will at
least reassure me that I am not being badly treated.
Best wishes
Dominic
Parker

Hi Domparker,
Thanks for the post and welcome to the forum. I am very sorry for the problem you are having with the home move order. I am sure I can help you. Not to sure what is going on but I would like to take a look at the order so that I can figure out the best way forward.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Exchange 2013 database unplaned to active on another mailbox server

we have to four mailbox servers, two in primary site, two in dr site. it happens an unplaned failover issue, all of database are actived on mailbox server1, but some hours later, these database are unplaned to active on another mailbox server2, it also happens
in mailbox server2. that's why? after check eventlog, I found below:
AppLogEventID: 3169
AppLogEventMessage:
(Active Manager) Database MDB00 was successfully moved from shmbx01.ebaotech.com to SHMBX02.ebaotech.com. Move comment: Managed availability system failover initiated by Responder=OutlookRpcDeepTestFailover Component=Outlook.
also check server health, found OutlookRpcDeepTestMonitor is degraded, OutlookRpcSelfTestMonitor  is unhealty
Server State         Name
TargetResource                             HealthSetName    AlertValue ServerComponent
shmbx01 NotApplicable OutlookRpcSelfTestMonitor
Outlook.Protocol Unhealthy None
shmbx01 NotApplicable OutlookRpcDeepTestMonitor
Outlook.Protocol Degraded   None
shmbx01 NotApplicable PrivateWorkingSetWarningThresholdExceeded.m.e.rpcclientaccess.service microsoft.exchange.rpcclientaccess.service Outlook.Protocol Healthy    None
shmbx01 NotApplicable ProcessProcessorTimeErrorThresholdExceeded.m.e.rpcclientaccess.service microsoft.exchange.rpcclientaccess.service Outlook.Protocol Healthy    None
shmbx01 NotApplicable ExchangeCrashEventErrorThresholdExceeded.m.e.rpcclientaccess.service   microsoft.exchange.rpcclientaccess.service Outlook.Protocol Healthy    None
shmbx01 NotApplicable OutlookMapiHttpSelfTestMonitor
Outlook.Protocol Healthy    None
shmbx01 NotApplicable OutlookMapiHttpDeepTestMonitor
Outlook.Protocol Healthy    None
I don't know what causes this issue, and how can I resovle it to prevent the database unplaned failover, please help to look into it. thanks.

Hi,
Based on my knowledge, this issue can be caused by the following reasons:
1. Antivirus software. Please disable the Antivirus software to see if it works.
2. LmCompatibilityLevel. For Windows server 2008 R2 or Windows server 2012, this value should be 3. I suggest you modify the value to 3 on all of your Exchange 2013 servers to check the result.
2. Outlook responders. Please try to disable the Outlook responders to check the result.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

Moving Home, line still active in another name.

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