Moving home-unknown new address

Hi all, I am hoping you can help with some advice. I currently live up north but have just been offered a job in London. I will be moving out at the end of April and for the first month I will be living in a serviced apartment. I have not yet found a new flat in London and will probably not until after I leave my current flat for good.
This is a very stressful process and, of course, as always, BT have decided to add to the stress. I am currently in a 1-year contract for phone, TV and broadband. I don't want to cancel, I don't want to stop paying, I simply want to take it with me. I’ve just called the helpline and have been told that I basically have no option:
- I can’t do the “move home” option because I would need to supply the “new” address – which I don’t know yet.
- I can’t put my current contract “on hold” even if I agree to pay for it while not using it – not sure why, it just can’t be done.
- the only option I was given was to CANCEL my current contract which, of course, will also mean me paying the cancellation fees. This is not an option.
The only work-around I can think of is to simply not do anything for 1 month and hope that my current flat won’t be rented out quickly. But then I have no guarantee the new tennant won't cancel my landline.
I don’t understand why each time I have to deal with BT, I hit nothing but walls.
Any thoughts/suggestions?
Thanks!
A.

anamariap wrote:
Hi Keith,
Thanks for getting back to me. I think your suggestion might turn out to be my only solution but but I think this might cause an issue for both myself and the new tennant.
Surely there must be an easier way to do this! All I want is for BT to "suspend" my services - I am absolutely fine with paying even if I'm not using them - and then do the house move as soon as I have an updated address in a month or so.
Has anyone had any experience with this before?
Thanks!
DavidM has offered to help you, sorry I could not suggest anything else, but as DavidM is a BT Employee, he is really the best person to sort this out.
If you click on this link DavidM
You should see the "contact the mods" link, where you can fill in the form. DavidM is a member of a specialist UK based team of troubleshooters.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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