Mozilla Support site issues (mobile)

Firstly, if I go to look up a user's profile page and checking on one's posts/questions history located under the text "contribution" via Firefox mobile, all I saw is a search page with a blank result, unlike the desktop page which correctly shows results.
Secondly, the pulldown bar under the forum mobile page never worked on my mobile Firefox browser.
Both issues can be reproduced after a cookie clean up.

More details on the pulldown bar: in my case the bar handle portion correctly displays just below title bar on the forum topic list page, but show no responce under every kinds of finger swiping motion.

Similar Messages

Apple support site issues since 8/24 maintenance?

Loading support site pages are constantly stalling, sometimes even timing out. Responding to posts the same. Has anyone else experienced this same issue?

Definitely. This place is a mess since the most recent "maintenance period". Hopefully it is back to normal soon.

Support Site Super Slow?

I was attributing it to the release of Lion and maybe just getting tons more people... but that seems to have settled somewhat. Also, considering the nature of the support site (being pretty much just text), I would expect it could handle quite a bit of activity. It has just been super slow. At times I'll get the yellow "post-it" message saying they're updating the site after a long delay, then a refresh brings it up. Is anyone else experiencing this? I'm having the same issue at home and work.

Tony,
Wow, it sounds like you have had a string of bad luck on this. Very sorry to hear that!
We are migrating to a new support site platform - mobile and Idea products have already moved, and the Think products will migrate and everything should be complete by August 11th (current target). The URL will be the same, and all the "moving" banners should be cleaned up then.
Hopefully, on the other side, we will have much faster / stable support site experience for all our customers. We DO want you to be able to use the support site and to have a good experience there!
Sorry about the delay and the part damaged in shipping that added to it. Hopefully, service will sortly get this resolved for you. If you feel this is still stuck in a couple days, please let me know and we'll try to arrange additional help.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

How do I get in touch with mozilla support directly to report a totally unusable browser

I am currently sending this issue via Windows internet explorer because my mozilla browser does nothing but crash since the v18.0 install this morning. It does not appear that anything specific is causing the problem. The browser will crash attempting to access a link from the homepage. It will crash attempting to open mail. It will crash switching windows. It will crash when I'm doing absolutely nothing other than having the browser open on the desktop.
''moderator edited the title of this thread''

This is the Mozilla Support site, so this is where you can get help :) If Firefox is crashing, can you give me the crash ID? (type about:crashes into the browser URL bar, press Enter, then copy and paste the ID that starts with BP- and is from the time you experienced the crash, here)

Creating a site for mobile devices

Good morning,
I have a number of questions relating to the creation of a
site for mobile devices. My client has given me the assignment to
re-design his current website, and to also create a sub-site
suitable for mobiles. I have spent a number of hours looking around
on the Internet and trying to gain a better understanding of these
issues. Still, a number of questions remain. if you can give me any
additional understanding, that would be great.
Question 1:
Is my understanding correct: I basically need to create two
sites, one for the wide-screen browser, and one for the mobile
browser? I can direct visitors to the mobile site using a CSS or
javascript link - if their browser identifies them as a mobile
browser?
Question 2
Mobile devices come in all sorts of shapes and sizes and
versions. PDA\s and iPhone's have different screensizes and
resolutions that smart--phones, which in turn are different again
from older and simpler phones. Should I design a site for a number
of different types of phones? That would a huge amount of work...
Question 3
I also own Device Central, an App which I should think is
very useful in this situation. But I fail to understand it! OK, so
I can see what my photo or website or flash file looks like on my
Nokia N73 - but I am not designing specifically for that phone. I
also want my design to look good on all the other phones! My client
needs a website that is not tailored to one phone, but to all
phones.
Question 4
And why does Device Central not have profiles for the iPhone?
I would think it is popular enough to warrant its own profile... (I
post this from the Netherlands, where the iPhone is not carried
yet, and so I have only ever held one in my hand). Is this because
the iphone can see regular sites just fine?
Question 5
How does Dreamweaver help me build a mobile site?
Question 6
My client wants to show video on his website. In fact, that's
what this website is all about: showing sports-videos from high
profile sporting events. Which video-formats are most suitable?
Question 7
Do all mobile phones support flash? Or only a few? Or none?
It seems to me that a flash website would allow for more creativity
in the design.
Thanks for any help you can give. Any resources you could
point me to are also very welcome...
Sincerely,
Rogier Bos
Rotterdam, The Netherlands

Macnimation wrote:
> Hi,
>
> I'm experimenting with creating a small site off a
standard site, for mobile
> phone/devices.
>
> Basically, I want to load a basic list page, which has
links to pages that
> will display and run flash movies.
>
> The flash movies, in FLV format are already at 640 x 480
which run fine in the
> main site.
>
> Is it simply to resize the movies to fit the mobile
content size , or will
> they "auto" resize?
>
> Do I have to chnage the webserver configuration in
anyway, its a standard IIS
> site at the moment, but MySQL with apache is also an
option.
>
> Would standard html do or would the pages have to be
done using xhtml or wml?
>
> I would like if possible to get this infomration first
before starting it, so
> I can possibly reduce delays.
>
> Any help or pointers to tutorials would be grateful
>
I'd like to check out the PDA scene some day soon, too. In
the meantime,
there's a recent discussion of this topic here:
http://www.sitepoint.com/forums/showthread.php?p=3288343#post3288343
www.geobop.org - Family Websites
www.invisible-republic.org - Adult political websites (Mature
adults only)

Why can't I access my mozilla support account

I had trouble the other day accessing my mozilla support account. I was able to sign in which at the top of the page brought up my username and listed the available options (for example, inbox, profile, settings, etc.) but the page otherwise included the following message: "An Error Occurred
Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes." I was caught in this endless loop of signing in, getting the same error message, and unable to access my account or post a new question. This happened whether I used IE or Firefox and after clearing cookies, etc. and resetting browser.
I was able to create a new account with a new username and new email but after posting my question the same phenomena occured which prohibited me from further accessing that new account.
Accordingly, I have now set up this third account in order to see if the problem can be resolved. The username for those first two accounts at issue is inquiringmind and FirefoxQuery79. After posting this question I don't know if I will be able to get back into this account to answer any followup questions so I hope I have provided enough info.
Any insight is appreciated. Thanks.

At least this account seems to be working as you have posted on the forum.
I can find the accounts
* [/user/FirefoxQuery79]
* [/user/inquiringmind]
Have you tried them again.
There are sometimes intermittent problems with this site as with any other you can check here, but I see a row of green ticks for the last 7 days.
* http://status.mozilla.com/
**http://status.mozilla.com/#section_hist
**http://status.mozilla.com/11627/141983/support.mozilla.org
And possible with third party sites
* http://www.isitdownrightnow.com/mozilla.org.html
Make a note of this threads location https://support.mozilla.org/en-US/questions/101200
I hope you do not need to open a fourth account to say it is still not working ;-)
Try clearing cookies and cache for the site, noting that will log you out, it may help with logging in to the pre existing accounts.
*[[Firefox can't load websites but other browsers can]]
* Try with an alternative browser to try to determine if Firefox is the problem.
** [[Firefox and other browsers can't load websites]]

Can you add decent "Search" functionality to the Mozilla Support website?!

One of my biggest frustrations with Firefox is trying to make use of the Mozilla Support website. Almost every search I enter in the Search box yields 1000+ results. String delimiters (") to define phrases and operators like AND and OR appear not to work at all, and results seem to include ANY article that contains ANY of the words in the search box. This is next-to-useless, and I usually exhaust my patience sifting through unrelated articles, exiting the support site again with just a little less respect for Firefox/Mozilla.

This is a well known issue.
The search is even hardcoded into crash stats pages where it results in meaningless or misleading results.
Regulars know to use an external search engine because of this shortcoming. There are numerous instances where a string is useful the name of software or a feature for instance, but if one of the words is commonly used results max out and bury the real hits.
Compare for instance
*'''''Ask Toolbar''''' (Problematic software)
** [https://www.google.co.uk/search?q=%22ask+toolbar%22site%3Asupport.mozilla.org&hl=en&btnG=Google+Search&sourceid=Mozilla-search&start=0#hl=en&q=%22ask+toolbar%22site:support.mozilla.org&start=290 Google] I only scrolled the first 30 pages, all would appear good hits.
** [https://support.mozilla.org/en-US/search?q=ask+toolbar&esab=a&page=3 sumo] maxed out 1000 results maybe two proper hits per page in the first few pages
I know I have often mentioned this. Including in the contributors forums <sup>[/forums/contributors/709812?last=55863#post-55708 (most recent)]</sup>. There are old & current bugs
* ''[https://bugzilla.mozilla.org/show_bug.cgi?id=791200 Bug 791200] - Switch to AND search in advanced search ''
* ''[https://bugzilla.mozilla.org/show_bug.cgi?id=791250 Bug 791250] - [tracker] Add way to be specific with the advanced search ''
* ''[https://bugzilla.mozilla.org/show_bug.cgi?id=794083 Bug 794083] - add query_string support to advanced search ''
* https://bugzilla.mozilla.org/page.cgi?id=voting.html
* https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
Bugs are a workplace for developers rather then a discussion forum, and so it is usual practice to discuss matters elsewhere, but anyone may register and then express an interest by voting, or add themselves to the cc list (by default just click [Save Changes] ). <br />N.B. email addresses used are displayed in public.

Mozilla Support would not recognize my old password and would not send an email to reset it [need ADMIN]

Needed to find a solution to the Firefox Mobile Synching problem and tried to log in to my Mozilla Support account (https://support.mozilla.org/en-US). It would not accept my password that worked before saying that "Accounts created before December 2010 may have issues logging in. Please reset your password below. " Okay, tried to reset password and got this: "We've sent an email to any account using this address. Please follow the link in the email to reset your password." However, no email arrived, after two days and about a dozen of attempts!!!!!! At the same time, I could easily get an email confirmation of my ID and verification that account is active. The only problem is with receiving an email that resets the password.
So, I had to create a new account with a temporary email to use Support - it would not allow me to use my main email address, because "it is used by another account". Thus, my old account is completely locked, and I can not use my email address for a new one. This is not only my problem - I saw other people running into the same trouble. It needs to be fixed soon. At the very least, I need somebody with ADMIN privileges to resend me an email for password reset or delete my old account altogether, so I can use my email again. My old user ID is: TPN49. Thanks.

OK Glad it is fixed, thanks for posting back.
I am not sure if that was due to silent Admin action,or whether it was due to a bug fix with the SUpport. MOzilla (sumo) system.
(IIRC there may have been a couple of recent bug reports but I do not have time to look into that at the moment)

Why does firefox say certain websites like the website for mozilla support is not a secure website?

The websites to where I can check my status at the new school I am getting ready to start, my bank's website, facebook, and the website for the mozilla support are telling me when I go there that these sites are unsecure and the firefox will not let me access these websites.

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Do you mean that you get the page that says that a secure connection failed?
Check out why the site is untrusted (click "Technical Details to expand that section) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
Note that some firewalls monitor secure (https) connections and send their own certificate instead of the website's certificate.
*ESET setup -> advanced setup -> extend web and email tree -> SSL
*SSL protocol: Do not scan SSL protocol

Cannot log in to Mozilla Support. It won't accept my username or password. Reset password email says my account is already activated.

Tried accessing Mozilla Support Forums for Firefox Desktop Support, which I have used many times. It would not accept my username and password, claiming they were incorrect. I tried the Password Reset feature, which opened a window saying that accounts created before December 2010 may have issues logging in. Please reset your password below. It instructs me to enter my email address so that it can send me instructions for setting a new password. I enter my email address. It says we've sent an email to any account using this address. Please follow the link in the email to reset your password. I go to my email. Nothing is there. I wait, but still nothing.
I go back to the sign in page, and click on the link - I didn't get a confirmation email - under Login Problems. A new window opens which tells me that to activate my account I must first confirm my email address. I reenter my email address. I get an email from Mozilla right away, telling me that my account is already activated, and it gives me a link to log in. I click on that link. I enter my username and password again. Same error message denying me access and telling me to enter a correct username and password. I try this a couple more times with no success. Same repeating errors.
So I try to create a NEW account using a different username with my email address. It will not let me do that. It says that email address is already taken, and it will not allow me to proceed. I ultimately had to set up a new account with an email address that I never use, just so I could access the Help features. I am exasperated. I do not want to post my Questions using an email address that I do not use, and have to open another application to even access. I want to be able to receive a message from Mozilla in my normal everyday email address, if someone has replied to my post. But since Mozilla will not let me use my existing email address for the new account I set up, I cannot do that.
This is very frustrating. Mozilla will not allow me access to my original user account that was already set up with my preferred email address. And Mozilla won't let me create a new user account with my preferred email address. Now I am stuck with a new user account that is linked to an email address that I never use and which is not easily accessible to me. As a last resort, I access my new user account in hopes that it will allow me to change the email address that is linked to the account, but of course, that is not an option.
Can someone please help me to access my original account with my original username and password? If a password reset is necessary, then I should not be getting a reply email telling me my account is already activated (see below). If it is activated, then why can't I log in? What is going on? Please help me. Thank you.
It seems your account has already been activated.
You can log in at:
https://support.mozilla.org/en-US/users/login
Thanks!
The support.mozilla.org team}

I use only support.mozilla.org and never used any other websites. However, the same problem here. My ID and Password are not accepted. Had to create a new account with a temporary email to use Support - it would not allow me to use my main email, because "it is used by another account". Try to reset password - receive no email (even though there is a confirmation on the website that email to reset password has been sent). At the same time can easily receive a confirmation about User ID and account activation. Thus, the account is completely locked, and I can not use my email address for a new one. Please fix this problem.

Sharepoint 2010 - Not able to access Sharepoint 2010 Public facing site on mobile browsers

Hi All,
Earlier, I posted a similar question in the forum , but did not get appropriate response . Posting it again with some more information .
We are not able to access Sharepoint public facing site on Mobile browsers like chrome, IE, Safari (However the site is working fine on Firefox mobile browser and on PC/Laptops as well .)
Following is the error we are getting :
"Cannot set custom attribute on mobile controls in this page. Custom attributes specified are Access Key=0."
I checked in the event logs , following was the exception :
Exception captured in Exception HttpModule: System.Web.HttpException: Server cannot append header after HTTP headers have been sent.
   at System.Web.HttpResponse.set_RedirectLocation(String value)
   at Microsoft.SharePoint.Utilities.SPMobileUtility.Redirect(String url, SPRedirectFlags flags, HttpContext context, String queryStrings)
   at Microsoft.SharePoint.ApplicationRuntime.SPRequestModule.HandleMobilePageRequest(HttpContext context)
   at Microsoft.SharePoint.ApplicationRuntime.SPRequestModule.PostResolveRequestCacheHandler(Object oSender, EventArgs ea)
   at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Also, there was a microsoft OS security patching on our farm servers post which the error starts coming . Following were the patches that were installed
1. MS14-005
KB2916036          Security Update for Windows Server 2008 R2 x64
Edition (KB2916036)
MS14-009
KB2898857          Security Update for Microsoft .NET Framework 3.5.1
2. on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems
(KB2898857)
3. MS14-009
KB2901112          Security Update for Microsoft .NET Framework 3.5.1
on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems
(KB2901112)
4. MS14-009
KB2911501          Security Update for Microsoft .NET Framework 3.5.1
on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems
(KB2911501)
5. MS14-011
KB2909210          Security Update for Windows Server 2008 R2 x64
Edition (KB2909210)
6. MS14-012
KB2925418          Cumulative Security Update for Internet Explorer 8
for Windows Server 2008 R2 x64 Edition (KB2925418)
7. MS14-015
KB2930275          Security Update for Windows Server 2008 R2 x64
Edition (KB2930275)
8. MS14-016
KB2923392          Security Update for Windows Server 2008 R2 x64
Edition (KB2923392)
Has anyone of you ever faced similar(site not opening on mobile browsers) issue after installing these patches on farm servers .
Any help would be much appreciated .
Thanks
Saquib Khan

We have found below error related in ULS as well as event viewer both :
Exception captured in Exception HttpModule: System.Web.HttpException: Server cannot append header after HTTP headers have been sent.
at System.Web.HttpResponse.set_RedirectLocation(String value)
at Microsoft.SharePoint.Utilities.SPMobileUtility.Redirect(String url, SPRedirectFlags flags, HttpContext context, String
queryStrings)
at Microsoft.SharePoint.ApplicationRuntime.SPRequestModule.HandleMobilePageRequest(HttpContext context)
at Microsoft.SharePoint.ApplicationRuntime.SPRequestModule.PostResolveRequestCacheHandler(Object oSender, EventArgs ea)
at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Saquib Khan

Firefox cannot open iGoogle, Gmail or any Mozilla support pages.

Hi,
I unwillingly moved away from Firefox for a period of time (due to lack of mobile browser support for Symbian clashing with my syncronisation needs). However, upon returning to Firefox, I have discovered that I can no longer sign into iGoogle, Gmail, Youtube or access any of the Mozilla support pages.
I tried uninstalling and reinstalling Firefox.
I tried deleting all user data (through tools>clear recent history and checking all the boxes)
I tried disabling all plug-ins
I tried resetting all the settings in about:config and any other user settings by loading in Firefox safe mode and checking Reset all user preferences to Firefox defaults, then making changes and restarting.
I removed immunization from Spybot S&D (which may have caused problems with IE8 which I haven't fully resolved)
I replaced my hosts file with the latest from MVPS hosts file.
I am running Online Armour Firewall. I played with this to see if it might be causing problems, but I couldn't figure it out.
I followed these instructions ([[https://support.mozilla.com/en-US/kb/Cannot%20log%20in%20to%20websites|link]] )
I followed these instructions here ([[https://support.mozilla.com/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can|Link]]) for internet settings, IPv6, DNS prefetching, checked for malware with Avast, Malwarebytes and Spybot S&D (all updated) and my computer appear clean.
I followed the instructions here ([[http://kb.mozillazine.org/Error_loading_websiteslink|link]] link) for the errors on certain websites only.
I looked at this ([[http://kb.mozillazine.org/Firewalls#Windows_Firewall|link]] ) but my firewall is not covered.
So what should I try next? The website error appears instantly, it doesn't even appear to try to load.
Thanks!

No ideas?

Firefox no longer connects to internet on my mac, and windows machines, after v18. I've tried several solutions from Mozilla support and nothing works. Firefox

Firefox no longer connects to internet on my mac, and windows machines, after v18. I've tried several solutions from Mozilla support and nothing works. Firefox can't even connect to Mozilla for updates. Firefox just sits on the default search page and attempts to connect to websites by typing URLs, or by clicking on the links on the default search page don't work.

You could try the following:
* Make sure your Internet security software is up-to-date (i.e. you are running the latest version)
* Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see Configure firewalls so that Firefox can access the Internet.
Let us know if this fixed your problem!

My Ipod shuffle appears in itunes on mac but not on windows 7 even though we have the latest update of itunes. We have also tried the other solutions on the apple support site.

My Ipod shuffle appears in itunes on mac but not on windows 7 even though we have the latest update of itunes. We have also tried the other solutions on the apple support site.

Hi reinkristine86!
I know you’ve said that you have tried other suggestions for troubleshooting this issue, so pardon me if you have already seen this article, but have you tried all of the troubleshooting steps listed in the article below?
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

Still having a hard time with "search" driven new support site.

I am still having a very hard time using this new support site. It is extremely confusing. Confusing is frustrating.
I've looked at the Tutorials and User Tips. While the User Tips have often been helpful, overall I feel like the Tutorials especially is like getting a 5 page pamphlet on how to fly a jet plane. Top level overview. Not detailed enough.
It shouldn't be so difficult - it's overly complicated to use this new site. It should be intuitive. It's not.
My biggest issue is that this forum seems to REQUIRE a user to KNOW a priori what the user is looking for so that a SEARCH can be done. It seems to have no "browse" friendly features such as categories. And it's missing those ambient indicators such as the partially filled light blue dots on the old forum that showed in a nano second what threads were new, had updated posts, or were already read.
The new site seems geared to take one down a rabbit hole with SEARCH too because it's constantly suggesting very OLD content that's not relevant.
If you don't SEARCH and use just the right terms and know exactly how to set up some sidebar, toolbar, RSS feed, bookmark, email notice, etc etc etc. it's almost impossible to find things on purpose or accident or to know when a thread is updated.
On the old forums, when I would post a question for myself I made a point to browse for threads where I might be able to help someone else. I have no idea how I could do that now.
I now dread having to use the forums. I can't seem to help myself by finding existing answers in prior posts, help myself by keeping up with my own posts (since I can't tell what's new/updated) and I can't help others.
It would be great if some kind of organization and structure could be put in place to help make this support site browse friendly.

Hi, Gordon: I would guess we have a few hundred at the most. I have only entered about 20. Most of the entries are retail stores we sell wholesale to, and contractors we sell at contractor prices, but we also have a retail trade of customers and that is going to increase a lot when we open our new show room in a few months.
My main concern is design and sales to the contractors and public, but I frequently get calls from stores asking about our inventory stock, shipments, etc. I'm new to this so I am just learning.

Mozilla Support site issues (mobile)

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