MS Exchange server 2010 messages will be placed in the poison queue and the transport service will crash

Can any1 please help.
We have Exchange server 2010, we just upgraded it with SP3 and then the issue occers that we were unable to send n receive mail outside of our LAN...i mean from gmail or hotmail..
we have then updated with CU4 which is the latest but still messages will be placed in the poison queue and the transport service will crash.
We have disabled the antivirus also but issue remains same.
We have CAS 1 n 2 as of Clustering environment and we upgraded sp3 for both. but we did CU4 on CAS1 to see the results to resovle this issue but no luck

Hi,
Did you get any NDR message now when you send a email to outside? And vice versa.
In addtion,I recommend you telnet to port 25 to test SMTP communication.
If any question,please feel free to post here.
Thanks.
Niko Cheng
TechNet Community Support

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    Netanel Ben-Shushan, MCSA/E, MCTS, MCITP, Windows Expert-IT Pro MVP. IT Consultant & Trainer | Website (Hebrew): http://www.ben-shushan.net | IT Services: http://www.ben-shushan.net/services | Weblog (Hebrew): http://blogs.microsoft.co.il/blogs/netanelb
    | E-mail: [email protected]

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    [11/29/2014 23:00:07.0518] [2] Previous operation run on domain controller 'MB-MAINSERVER04.Contoso.local'.
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    [11/29/2014 23:00:07.0607] [1] 0. ErrorRecord: Microsoft.Exchange.Data.Directory.SystemConfiguration.DefaultAdministrativeGroupNotFoundException: Could not find the default Administrative Group 'Exchange Administrative Group (FYDIBOHF23SPDLT)'.
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    [11/29/2014 23:00:07.0609] [1] [ERROR-REFERENCE] Id=ProvisionServerComponent___84489810458648f5ac6e47811394a284 Component=EXCHANGE14:\Current\Release\Shared\Datacenter\Setup
    [11/29/2014 23:00:07.0610] [1] Setup is stopping now because of one or more critical errors.
    [11/29/2014 23:00:07.0610] [1] Finished executing component tasks.
    [11/29/2014 23:00:07.0618] [1] Ending processing Install-BridgeheadRole
    [11/29/2014 23:00:07.0626] [0] The Exchange Server setup operation didn't complete. More details can be found in ExchangeSetup.log located in the <SystemDrive>:\ExchangeSetupLogs folder.
    [11/29/2014 23:00:07.0633] [0] End of Setup
    [11/29/2014 23:00:07.0633] [0] **********************************************
    [11/29/2014 23:39:03.0429] [0] **********************************************
    [11/29/2014 23:39:03.0435] [0] Starting Microsoft Exchange Server 2010 Setup
    [11/29/2014 23:39:03.0435] [0] **********************************************
    [11/29/2014 23:39:03.0456] [0] Local Time Zone: (UTC-08:00) Pacific Time (US & Canada).
    [11/29/2014 23:39:03.0457] [0] Operating System version: Microsoft Windows NT 6.1.7600.0.
    [11/29/2014 23:39:03.0469] [0] Setup version: 14.1.438.0.
    [11/29/2014 23:39:03.0473] [0] Logged on user: Contoso2K3\Administrator.
    [11/29/2014 23:39:06.0763] [0] Command Line Parameter Name='mode', Value='Install'.
    [11/29/2014 23:39:06.0776] [0] ExSetupUI was started with the following command: '-mode:install'.
    [11/29/2014 23:39:07.0413] [0] Setup is choosing the domain controller to use
    [11/29/2014 23:39:07.0730] [0] Setup is choosing a local domain controller...
    [11/29/2014 23:39:08.0459] [0] Setup has chosen the local domain controller MB-MAINSERVER04.Contoso.local for initial queries
    [11/29/2014 23:39:08.0747] [0] PrepareAD has been run, and has replicated to this domain controller; so setup will use MB-MAINSERVER04.Contoso.local
    [11/29/2014 23:39:08.0748] [0] Setup is choosing a global catalog...
    [11/29/2014 23:39:08.0758] [0] Setup has chosen the global catalog server MB-MAINSERVER04.Contoso.local.
    [11/29/2014 23:39:08.0819] [0] Setup will use the domain controller 'MB-MAINSERVER04.Contoso.local'.
    [11/29/2014 23:39:08.0820] [0] Setup will use the global catalog 'MB-MAINSERVER04.Contoso.local'.
    [11/29/2014 23:39:08.0823] [0] Exchange configuration container for the organization is 'CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=Contoso,DC=local'.
    [11/29/2014 23:39:08.0830] [0] Exchange organization container for the organization is 'CN=Contoso2K3,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=Contoso,DC=local'.
    [11/29/2014 23:39:08.0867] [0] Setup will search for an Exchange Server object for the local machine with name 'MB-MAINSERVER04'.
    [11/29/2014 23:39:08.0914] [0] No Exchange Server with identity 'MB-MAINSERVER04' was found.
    [11/29/2014 23:39:09.0061] [0] The following roles have been unpacked: BridgeheadRole ClientAccessRole MailboxRole AdminToolsRole
    [11/29/2014 23:39:09.0062] [0] The following datacenter roles are unpacked:
    [11/29/2014 23:39:09.0064] [0] The following roles are installed: AdminToolsRole
    [11/29/2014 23:39:09.0066] [0] The local server has some Exchange files installed.
    [11/29/2014 23:39:09.0320] [0] Setup will use the path 'C:\Program Files\Windows Small Business Server\Bin\CMPNENTS\EXCHANGE14_SP1' for installing Exchange.
    [11/29/2014 23:39:09.0332] [0] The installation mode is set to: 'Install'.
    [11/29/2014 23:39:13.0558] [0] An Exchange organization with name 'Contoso2K3' was found in this forest.
    [11/29/2014 23:39:13.0560] [0] Active Directory Initialization status : 'True'.
    [11/29/2014 23:39:13.0561] [0] Schema Update Required Status : 'False'.
    [11/29/2014 23:39:13.0562] [0] Organization Configuration Update Required Status : 'False'.
    [11/29/2014 23:39:13.0563] [0] Domain Configuration Update Required Status : 'False'.
    [11/29/2014 23:39:13.0564] [0] The locally installed version is 14.1.218.15.
    [11/29/2014 23:39:13.0565] [0] Exchange Installation Directory : 'C:\Program Files\Microsoft\Exchange Server\V14'.
    [11/29/2014 23:39:13.0920] [0] Applying default role selection state
    [11/29/2014 23:39:13.0961] [0] Setup is determining what organization-level operations to perform.
    [11/29/2014 23:39:13.0962] [0] Because the value was specified, setup is setting the argument OrganizationName to the value Contoso2K3.
    [11/29/2014 23:39:13.0963] [0] Setup will run from path 'C:\Program Files\Microsoft\Exchange Server\V14\'.
    [11/29/2014 23:39:13.0972] [0] InstallModeDataHandler has 0 DataHandlers
    [11/29/2014 23:39:13.0972] [0] RootDataHandler has 1 DataHandlers
    [11/29/2014 23:39:15.0491] [0] Setup encountered an exception when trying to access the setup state file: Could not find file 'C:\ExchangeSetupLogs\exchangeInstallState.xml'.
    [11/29/2014 23:39:26.0117] [0] End of Setup
    [11/29/2014 23:39:26.0117] [0] **********************************************
    I should add that the source server's AD configuration might not be perfect due to this being the second attempt at a SBS 2011 migration install.
    I'd be grateful for any help I can get on this as SBS migration has been plauged with multiple setbacks already. I really need to get this done! ;)
    Thanks,
    Voon

    Thank you Larry and Al for your replies.
    I used the 'official' migration
    guide plus this page (http://www.techieshelp.com/step-by-step-guide-to-migrating-to-sbs-2011/)
    as my migration references. The SBS migration prep tool gave no errors on the source server when I ran it.
    I have a full system drive image plus a a system state backup from before migration. Though I am very loathed to rollback the migration and attempt a new one - again. I will do some searching to see if I can resolve the Exchange server problem and continue
    the migration/installation. If not, then its a system state restore for me. One of Al's links had a resource for doing a thorough check of AD - which something I'd run if I have to another migration attempt.
    I am also really tempted to open up a paid MS support ticket for them to help me fix this problem. :)

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