MSE 8.0 - CMX Dashboard password reset procedure

Hi,
I've installed Cisco MSE 8.0.100 on virtual appliance. I would like to use CMX Facebook connector. Therefore I've visited:
https://my_ip_address/dashboard/
and logged in with default login/password (admin/admin). As the very first thing I've changed admin's password. Unfortunately after logging out I can not login with new password. I receive a message: 
Account is inactive. Please contact administrator.
Can I reset CMX dashboard settings to the factory defaults? And how?
Kind regards,
Michal

Did you try to stop & start MSE service & see if that helps ?
HTH
Rasika
**** Pls rate all useful responses ****

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    I fully configured the appliance and, of course, changed the enable  password, and then failed to document it, somehow, and I've long since forgotten it. I've looked for a recovery procedure, but haven't found one.
    Can anyone point me in the right direction? So far, it seems like the only option is a factory reset and I'm hoping I'm wrong.
    Thanks.

    Hi zacmutrux,
    Thank you for posting. Unfortunately you will have to set the router to factory defaults and reconfigure it. There is no password recovery procedure available for any of our SMB routers.

  • M476dn password reset

    Unbelievable customer support! In the wrong sense of course! Absent, useless, frustrating & painful.
    Purchased a M476dn for my office. My secretary setup the printer but forgot the administrator password.
    Found the troubleshooting manual online, but the reset procedure does not work!!!!
    Tried the forums online and various other HP reset procedures for other HP printers. Nothing works!
    Tried to contact support for over one week now and still not able to find any solution on how to reset the device.
    Can someone from this company can finally provide me with instructions on how to reset a product I purchased at a full brand new price thinking that HP was a reliable company????

    Hi @SG33 ,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    Regards,
    George
    I work for HP

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