MSI "support" is non-existent

So, how long on average does it take for MSI support to reply? 1 month, 2 months, 3 years? I only thought ASUS had the worst support. MSI has set a new low-water mark for indifference toward the customer.
Thanks a bunch.

In any ways, can I know which "support" are you implying on? Forum support or Direct support... ?(
If it's Forum Support, I can tell you that our team have proved you wrong as I've reply u in less than 24hours regarding your Qn... whereas for Direct Technical Support, I guess I'm in no position to say anything but to sit on the fence to be fair .

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I purchased 2 itunes ecards and they were not received and I am unable to edit them. support is non existent!! Any ideas how I can cancel these since they weren't received?

I ordered two itunes cards tonight and my granddaughter didn't receive either of them!
I was unable to obtain online support of any kind.
The gift view will not allow me to edit the gift, delte or change it.
Any ideas how I can delete these from my account? Itunes support is non-existent!!

She's checked the spam folder on her email account as well as the inbox ? You should also be able to try resending it (and double-check the email address) : http://support.apple.com/kb/HT1541
If you can't then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Bangalore, India - Printer after sales support is non existent

This is a rant about terrible after sales support in Bangalore, India from your authorized reseller.
We purchased a new photosmart plus recently after the older HP laserjet 3055 conked out. The older printer was to be repaired while we also agreed to purchase a new photosmart plus.
Its been a month since the laserjet was taken away for a suspected motherboard failure - we havent received it back yet.
And the photosmart plus: we've been facing repeated cartridge changes. The black ink cartridge is either unavailable or the service center is just lax in following up on our requests.
This forum post is just the culmination of a week full of calls and threats to the reseller - systech to send us cartridges and return the older laserjet.
At the moment - we've stopped all printing (4 days now) and terribly harried!

Click the "contact support" link toward the lower-left of that page and follow the instructions.
Regards.

Non existent mac support

I have three major problems - i have to restart safari twice a day cos it slows to a crawl, i have to reboot my mac at least once a day, and snow leopard defaults to mac email but i use gmail. i have set up support calls with mac support, which i pay for, and get the callback which says calls are answered in the order received and then tell me i am on hold for ten minutes. Is Apple becoming Microsoft? And since Apple no longer provides support, how do I stop the ongoing "callbacks" which always put me on hold. I run a business. Should I go back to Microsoft and Dell for non existent support?
Safari = memory leak? not enough cache? problems with snow?

mhh.. when i phone apple care, i wait my 10 minutes and have someone on the line who will try to help me. don't see where the problem is, as i'm not the only person who calls them.
you could try to delete safari's cache, if the browser gets slower. it's an option in the safari menu. also, if safari's generally to slow for you, you can easily try other browsers like chrome, opera or firefox.
why do you have to reboot your mac once a day? does it freeze? or kernel panic?
as for SL defaulting to mac email instead of gmail... i don't get it. Sl has it's own mail client. there you can setup your gmail account as POP3 or IMAP account and the mail client will send and load mails only from this account. but the same here as for safari. if you don't like apples mail client, install another one like thunderbird.

HT204088 I need to stop a double download/purchase of Sons of Anarchy Series 2... HELP! no one to call, email support non existent... stuck at airport with 2 downlaods happening

I need to stop a double download/purchase of Sons of Anarchy Series 2... HELP! no one to call, email support non existent... stuck at airport with 2 downlaods happening

Contact iTunes support:
http://www.apple.com/support/itunes/contact/
They usually respond within 24 hours.

Support Non-Existant?

Okay so, going back over this, I sent a ticket with old skype support about a charge back to get an account restriction lifted off of my account... they could not help me and I could not give them the information required because the information has been lost for years... come on support it should be an easy simple process of point & click to get the desired result... I have been the account holder for years and I don't feel like it should be necessery just to make a new account to get around this problem that means I would have to re-add 80+ people just to be on my friends list once again.
Back to the problem, Old skype support before Microsoft took over required that I have the payment information on hand, due to various circumstances my credit card had to be re-issued several times and that resulted in a different number. I do not have the old card number on file. However the card was attached to the bank account I have today, and I asked the bank what it would take to get a print out of all transactions going back to 2009. Guess what, I would have to pay the bank a significant ammount just to get that information, not worth it but come on support is going to expect me to have to pay over $100 just to get that information to them? No thanks dudes, id rather you do your job.
New support though, with Microsoft in charge... they were rather quick in responding to my prediciment and was going to see if I would have better luck with their support staff, I would like to get a skype number once again and it would be nice guys... but when I sent a same day response on Febuary 15th 2014 I got no response back and later on in the year I decided to try again. This time I cannot find a way to get a hold of Skype support, through the endless maze of links in the new skype webage it seems (Email Support) does not exist. I mean what is going on guys I would rather have this taken care of and I have been waiting a long long time just to get it taken care of, are you so busy sitting behind your desks [text redacted] you cannot even bother to help customers who would want to pay you cash just to recieve one of your services?
Edited to conform with the Community Guidelines

Hi, Cybergig22, and welcome to the Community,
Like many other websites, Skype handles many customer service requests via instant message chat with a representative. As you work your way through the web-form choices offered, another common customer service platform, e-mail will be offered as an option if needed.
Much of this historical account information is requested for verification purposes as a means to verify that you are the account "owner."
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of continuing problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - important! - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Try the following: Where is my profine stored? It brings you to non existing buttons etc. This is so for most iof the support.

It 's a general problem: the structure of the "help sysytem" has been changed (perhaps in part I dion't kow) so the the flow of questions ends up to non existing (no more existing..) tips, suggestions, or whole instructions of how to, no more existing or operating.
Very frustrating.
I've foun my profile, in Linux, on the terminal with something like "find -name *.mab " and got it in a split second. None of the suggested ways in the help suite worked!
This is a general question for the site designers, thanks for helping [Indeed: it's the Help menu...]. Greets,
Giancarlo.

unhappy and frustrated wrote:
You make it difficult to buy your products
Errr... no, they really don't.
You don't need a disk (which will be out of date by the time you get it anyway) - just download the current version and insert the serial number when prompted.

Droid Charge bad phone/failure - verizon support non existent

>>Duplicate post removed for cross-posting violations of the Verizon Wireless Terms of Service
See Droid Charge bad phone... for original message<<
Message was edited by: Verizon Moderator

Why would they sell a phone that was defective? Why do they not own up that the device did not and has not functioned?
Let me add some other issues I missed.
7) Dials multiple times the same number.
8) Dials the number minutes after trying to call a phone number
9) constantly force closes applications.
10) Battery life is non existent (I have bought at least 8 spare batteries)
11) Slow to respond
Let me just post what I have done.
1) I stopped by a store
2) Called customer service
3) tried to create a question in forum and verizon deleted it.
>>Post edited to remove discussion of moderation. Please send a Direct Message to moderator if you have concerns about moderation.<<
Message was edited by: Verizon Moderator

MSI neo4 plat(non sli) sound problem.... and other problem...

hi
(sorry for my poor english)
FIRST ISSUE
ok here is the deal, i got no sound when using the rear panel of the mother board... but when i use the front panel of my case there no problem and i get sound....
after reading a lot on sound problem i try first to change my bios so i check the 1.8 and the 1.6 but still no result... , i also try to use the nvidia sound drive instead of the raitek one.... but still nothing ... in the system all appeare to be ok, windows dont detect any conflict on hardware on so one... even the nvidia mixer equaliser move... but no output...
i also read a litle about the compatibylity issue betwen the mobo and the atx2 PSU standard with the using of the 5v pin...,but as far i read it seem that this is only on the sli version...do this issue also concernt the non sli version ?can this explain my problem ?
SECOND
i got from time to time a bleu screem with the message DRIVER IRQL NOT LESS OR EQUAL.... can someone now what can cause this ?
thank

Hi!
I am also facing this problem with my K8N NEO4 Platinum Ultra.
I have even tested my PC with a PSU which is having -5v in it's rating.
I have also requested a help from MSI Support.
Their & My reply is as follows.
But still my problem could not be solved. My sound card as per the OS works fine and produces output. But no audible output for humans to hear.
This is the case with both front and rear panels.
I have even sent the MB for RMA but here in India, people are fools. Even from RMA the board was shipped back in the same faulty condition. What to say? Whom to curse? Only money and 20days were spent waiting for repair and in wain.
If any body can help it will be very nice.
Here is my reply to MSI:
My K8n Neo4 Platinum Ultra - earlier was giving good quality sound output. Later after 15 days of using this board, it does not give any audible sound at all. But through headphone socket of cd player I am able to receive good quality sound.
And also while using CD Player to play audio tracks, the output is very intermitent and feeble with lots of cracking noise and poor quality audio is heard.
Through Windows Media Player no sound is heard at all.
I reinstalled win2000/Win2000Server/Win2003 XP Server. In all the platform sound problem exists. Any solutions?
My PSU has 20amps in +12V rail and has no -5v. 24 pin adaptor with 400W.
SATA HDD 80GB WD. 256*2=512mb DDR 400 Ram.
CPU AMD 3000+ Winchester core.
Thanks in advance.
REPLY FROM MSI:
Dear SoftWheels:
Thank you for contacting MSI Technical Support.
With regard to yoru concern, we would like to know before the onboard sound function abnormally, if you have made any adjustment to your system hardware or software?
And at this time would you please try to un-install the sound driver in the Add or Remove Program, then install the ALC Series AC'97 Audio Drivers refer to the link below, after this please first check if in Device Manager there is any yellow mark.
http://www.msi.com.tw/program/support/driver/dvr/spt_dvr_detail.php?UID=637&kind=1.
AGAIN MY RESPONSE TO MSI:
Dear Sir,
Thanks for your reply. But reply does not solve my problem. I have tried all that you said in your reply.
I have done nothing to hardware. No electrical problems or burning.
Due to no sound, I have even totally zero filled my SATA hard disk, updated bios, re-installed

MSI Support in Finland, VGA-Card RX4870-T2D512-OC

Hi,
I was wondering that do i get any kind of help from here because from MSI Support to EU customer seems to be non-existent.
I have posted an issue to MSI Online Customer Service over an 1,5 month ago and it is still in "New Inquire" state. How long i have to wait to get my message answered.
Here is my original message
MSI RX4870-T2D512-OC
Hi,
I was wondering do i have any kind of change to get my graphic card to warranty even if its over 2 year old since i bought it. There is a malfunction in other dvi-port and s-video port. Neither of them don´t show any picture at all and windows 7 recognizes 2 display monitor and 1 TV even that i have just one monitor plugged in. I have re-installed all drivers and even formatted the whole computer and the problem is still on so its not a software malfunction. A clear hardware problem. I hope there is still a change to get this in warranty because it was expensive and I do not think that it should breakdown in less than two years
I have the original receipt and the bought day was 14.08.2008
Serial number for the card is:
SN:912-V803-2660807000305
Best Regards
Joni Mustonen
"

Quote from: AaronYuri on 09-August-08, 02:00:37
Do it through hardware settings, not driver level.
Thanks for helping!
I solved the problem. I was forgotten to connect an extra powercable to my graphics card. Trying all the settings in Windows XP instead of Vista, the message popped up that my card its power was to low... Now I'm able to downclock my gpu Thanks again for helping!!
Stefaan

What's with the non-existant free trial download for Photoshop?

What's with the non-existant free trial download for Photoshop? You click on "Download free trial" and it takes you to a page that takes you to a forum… nothing happens. I've done this about 6 times on two browsers. Of course, there's no help from Adobe, so I'm trying this forum. Thanks!

Thanks very much for a prompt reply! Much appreciated. Unfortunately, that's exactly the page I was on. And I used both Firefox and Safari and got the same page, with the same nothing...
As this forum doesn't allow attachments, I'll cut and paste the page here (there's not much):
Keep learning
Whether you're new or a pro, we're always making Photoshop better.
Learn more with these tutorials.
Get support
Have any questions? Visit the Learn & Support area for help.
That's all that's on the page. No buttons, URLs, menus… nothing. And just to confirm, the URL is as you gave: https://creative.adobe.com/products/download/photoshop
Something's fishy...

InDesign CS6: preflight & non-existent overset text in my document.

Hi,
I’m using InDesign CS6. The preflight lists overset errors. When I click on the page icon and go to where the overset txt is supposed to be…there is none.
I deleted EVERYTHING in the entire document, then did a SAVE-AS a new name; restarted InDesign; opened the empty document...and it still says I have overset text. I’ve had this issue before with other documents and just ignored the errors after hours of trying to fix the non-existent overset text - but other people have to use my documents. Having errors is an issue with shared documents. I started a chat with an adobe tech support person, but they had no idea what the problem is. Is this a bug? More importantly, is there a fix?
any help much appreciated.
regards,
m

I have a document with a similar issue. I just opened it just to check. When I click on the overset and click somewhere else, I get an empty text frame. I guess that's what happens to you as well. I turned on Show Hidden Characters and noticed that somehow I had at the bottom of the page a paragraph sign (probably I hit enter at the end without noticing it). I just deleted it and now is fine. Turn on the Show Hidden Characters and see if something shows up at the end of your document.

Slow/Non-existent LTE Service in Soho/NYC

I have an iPhone5 and work at Broome and Sixth Avenue in Soho NYC. When I initially switched from AT&T to Verizon last year I was getting slow but decent 4G/LTE speeds at work. but for the past 3 months service has been non-existent all day indoors. When I turn off LTE service on my phone and go to 4G it is about 10 times faster.
My questions are:
Why doesn't the phone automatically switch over to 3G when there is no LTE service?
And why do I get for bars and the LTE indicator when the service is so slow I cannot even run a speedtest or connect to any apps' servers?
thanks!

The second question - you have "service" as in you are connected, but Verizon has had capacity issues with LTE in NYC for quite some time now (and have not made any noticable improvements in at least the past year apparently), so you will constantly see disconnects or slow speeds....
Some related open threads for midtown, but apparently downtown and soho are suffering now as well (look at the "support" discussed in these threads as well...sadly, nothing to brag about to your friends on other carriers in NYC)
https://community.verizonwireless.com/thread/798232
https://community.verizonwireless.com/thread/783107
https://community.verizonwireless.com/thread/787806
Just a hunch - if a VZ rep responds to your post, you will get a response similar to the following:
"What's your zip code? Let me investigate the issue. We want you to have great LTE speeds. Have you ever had a trouble ticket open?" Then once you supply the information, it will go unanswered or you will be told that they either a) see no issues with the area, or b) acknowledge capacity issues, but can't tell you of any upcoming improvements.
Sorry, probably not the response you were looking for...but it's the unfortunately sad state of VZW in NYC these days.

New bought MSI AG240 2PE (non touch) all in one game pc working well

MSI AG240 2PE (non touch) all in one game pc working well. But its monitor's on screen display settings unreachable now from monitor's buttons. When İ first started the pc they were working normal. But a few hours later only working button was monitor's selector button between monitor shot down, HDMI in ,PC. When i try to press menu button it only shows volume shotting down on the screen and couldn't enter the menu settings. When i use monitor from hdmi in as TV, I still couldn't reach any menu settings and volume settings. Because of this, on hdmi in mode i couldn't hear voice from speakers of all in one pc. After turning pc mode, volume settings can be reachable from pc audio settings but not from monitor's buttons.Thanks for any idea and help.

Dear,
If this OS is form MSI, please find a notepad from the following route. C:\windows\system32\oobe\oem
You could find a notepad by the name of releasenote, please provide to us.
If this OS is installed by yourself, please provide detail information for this OS.
OS version
32bit or 64bit
For Win7 OS:
Please install MSI utility-WMIHOOK first.
http://www.msi.com/support/aio/AG240-2PE.html#down-utility&Win7 64
For Win8 OS:
Please install MSI utility-QuickSetting first.
http://www.msi.com/support/aio/AG240-2PE.html#down-utility&Win8 64
For Win8.1 OS:
Please install MSI utility-Gaming Control Center first.
http://www.msi.com/support/aio/AG240-2PE.html#down-utility&Win8.1 64
Thanks.

What's with the MSI support?

I bought a MSI-K8N Platinum about 6 weeks ago and since that day I've had nothing but trouble with my wireless network. As I'm not one of those who gives up instantly I figured that I might solve the (what seems to be software)-problems on my own or at worst with the guidance of MSI:s cunning support. It seems that I was severly mistaken though.. I've posted in two threads in this very forum without any answer and I've mailed the MSI support concerning my issue without any luck. Now it seems that my hard work has payed off with a mainboard that it's too late to reship and with an useless wireless network that cost me another 200$ of my hard earned student-salary.
When can I hope to get an answer to my questions? Or any response at all for that sake?
Here's links to the threads concerning this issue:
https://forum-en.msi.com/index.php?topic=66928.0
https://forum-en.msi.com/index.php?topic=25278.0
Furthermore I'm still waiting for the support to contact me. I would very much like to get to use my high-end equipment before it's yesterdays news...
Sorry if this thread makes me come of as a b**ch, but it seems that I'm not getting attention with this matter of mine. I'm sure the support and this forum is an excellent node for other concerns.
// Klab0

In Reply to syar 2003:
I've already had my wireless network for a while and it (still) works perfectly with my old Abit m0b0. It consists of a D-link DWL-G520, D-link DWL-G650 and a D-link DI-624 accesspoint.
In Reply in general:
I've tried with belkin for my workstation but it seems to be in conflict with my other D-link products. Hence I don't want to mix network brands because as you say, they usually has quite poor compability, and for another thing I would like to be able to use the "boost"-functions available when using all D-link Etreme G products (Extended range and "108Mbs"). It seems quite odd to me that pretty much every D-link product except my DWL-G520 is supported by my mainboard, and since I know for a fact that there's nothing wrong with the card I'm led to beleive that the problem has something to do with my software configuration.
Problem specifics:
I've updated to the latest mainboard and ethernet drivers for my mainboard, I have NOT installed digicell though since I figured it would be messy with two separate programs trying to configure my wireless network. I've deactivated the firewire, GbLAN and ethernet in the BIOS without any result. I've tried with the PCI-card in PCI-slot 5 and 4 (the orange one optimized for wireless networks and the one next to it.) The system seems to find the card with the right drivers and it seems to work perfectly except for one thing: I can't achieve contact with the acesspoint.
In one of the threads i hijacked the person who made the thread said that he solved the problem, so I'm still hoping to work this thing out somehow. What I'm really wondering is if there's some basic mistake (a BIOS-setting etc) that often comes up as a problem for lamers like me when setting up a wireless network with this mainboard. I will try with the MSI wireless PCI-card that came with the mainboard if I can't solve it with my existing DWL-G520, but it is really a pain in the a** since I suppose it will only lead to compabilityproblems with the acesspoint instead.
If anyone has a slightest clue, please don't hesitate to mention it. It might as well be something very basic that has been overlooked. Thanks guys.

MSI "support" is non-existent

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