Multi Level Categorization

Hi All,
we have subject profile assigned to a transaction type.
this profile has two catalogs Problem and symptom code.
the first level is problem which has four entries and subsequent symptom code has 291 dropdown values
for first three problem we are able to see the second level dropdown values in UI.
the thrid problem code doesnot showing the second level values in UI.
we have re-imported the schema again from golden client to Testing client problem not solved and also recreated the schema only with problematic codes schema is not getting released.
could anyone help on this.

hi Guys ,
Got the Clue on this issue.
its max hits in the categorization profiles.

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Best regards
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Hello Annette,
Can you help me on this, how did you got the option for multilevel-categorization as attribute?
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Hello Forum,
I would like to know if any one has implemented Multi level categorization for Interaction record in SAP CRM Web IC 7.0.
If so how did you acheive this.
I have done the following
-     Create Catalogs, Codes and Code groups
-     Create Subject profile
-     Create Categorization schema with default subject profile.
I could not assign Subject Profile to Transaction Type and also in the only default Subject Profile is displayed .
Any help is greatly appreciated.
Thanks
Amar

Glen,
I tried to create customized catalog with Category "F" which is Activity -Reason and the system did not allow me.
So i used A1 (SAP delivered) which has category "F" and used it to assign Code Group Profile and Code Groups.
I created Subject Profile with Subject Category "F" and assigned the Code Group Profile.
I have not usedc the Transaction for assigning subject profile and Status to Transaction Type as i do not need it.
There is not provision to directly assign subj profile to Transaction type as like service request.
I went through the route of assigning Subj profile to Transaction Type header and another place of assigning them in the category schema.
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Can you tell me where exactly i can Determine of categorization schema based on transaction type/catalog category combination.
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Hi All,
working on the multi-level categorization for service tickets.
There are currently 4 levels and i want to extend this to 6 levels. Want to know how can i edit the existing categorization schema to add 2 new additional levels.
Is anything to be done in catalogs, code groups, subject profiles?
I think this is to be configured using IC_manager but how to do that?
thanks
Alka

Hi Alka,
The process of creating the cat. schema for 6 levels is same as for 4 levels. And yes from CRM 5.1 onwards its done using IC_MANAGER business role.
Currently i'm working on CRM 4.0 and it seems categorization is not supported in this version. I did it in CRM 5.0 and dont remember the exact SPRO path. So you need to go to SPRO -> CRM -> Interaction Center or IC Webclient -> Multileve Categorization or categorization -> Click on all the options available and find out there is a place where you will find Level/Levels = 4 change it to 6. Then you will see 6 levels in Web UI or IC webclient.
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Vikas

Multi Level Categorization in Interaction Record

Hello Gurus!
We are implementing CRM 7.0 and setting up multi level categorization for interaction records and service ticket. I have managed to set up all the required config and the categorization schema in Web IC. It is working in service ticket. However, for interaction record in web IC, the problem is that in the Categorization Tab, there are no fields showing up. I tried adding the fields but there seems to be none similar to service ticket where the fields for Level 1, Level 2, etc... can be seen.
Have you got any idea on how to make the Level fields show up in the interaction records so we can test the multi level categorization for IR?
Thanks!

Glen,
I have gone into IC manager role and used categorization schema and i cannot see my customized Catalog for Business activity.
I have checked Category of the catalog which i have manually created and it is "Activity-reason" .
I have tried using the default catalog and added my Codes into it and created Scema but i do not see the categorization in Web IC and more over the Subject feild is in active. I have added the code groups and code feilds and they are displaying a error message.
Thanks Amar

Multi level categorization component integrated into TASK

Hello Experts,
We are working on a CRM 7.0 EHP1 implementation project, one of the business requirements is multi level categorization on task object.
The How-To Guide Add multilevel categorization component of the Interaction Record to other objects by Micha Van Nijen was found and that was what we aimed. Great how to guide.
I successfully implemented the ICCMP_BT_CAT component into the TASK component according to this wiki.
The configuration/customizing are done. I am able to use multi level categorization on interaction record. (configure Catalog, code group and codes. Subject profile also created and assigned to categorization schema.) But on the task web ui there is no categorization fields. I guess it uses the same catalog A1 as interaction record.
The task multi level categorization customizing is created similar to interaction record.
Any help greatly appreciated.
Regards,
Robert Cserny

As far as I know the category modeler application (multi level categorization) is available for the following applications:
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    Confirmations
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    Service requests (incidents)
    Problems
    Requests for change
    Knowledge articles
    Case management
    Interaction records
    E-Mail Response Management System (ERMS)
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Multi-level Categorization for Transaction type "Appointment"

Good day, Experts,
I have been struggling in this solution for a while. Now here is the situation.
1. Business Area: BUS_ACTIVITY have been activated in sytem.
I have copied standard Appointment '0000' into 'ZAPP'. I guess there is no further setting needed in this step.
2. I have created new Business Transaction Profile for my Appoint 'ZAPP', activated multi-level categorization for it.
3. I had problems on the Categorization Profile.
I copied standard profile 'DEFAULT' into 'ZAPP2LVL', but I'm not sure what 'Ctxt.ID' should be used when added 'Categorization Context'. I have tried use 'BA' to represent 'Business Activity', but system keep warning me the 'ZAPP2LVL' was not from allowed namespace.
4. I have created Categorization Schema with 'IC manger' role already, and activated it.
ID: ID_41
Application Area
                            Appication ID: Business Activity
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                            Subject Profile: Well defined before.
Please at least tell me if it's possible to do multilevel categorization for Appointment, Thanks a lot.

No category modeler for win IC

Need help with multi-level categorization

Hi,
We have the following scenario:
A complaint has a subject profile with two catalogs:
1. Problem - 60 problem codes
2. Solution - 30 solution codes
Each catalog has code groups and codes assigned as above.
In GUI we can address this using the catalogs, code groups and codes under "Analysis" tab at complaint header / item level. However, we want to switch over to categorization schema in CRM 7.0 Webclient UI.
I tried creating a categorization schema in Web UI. However, if I understand correct, for each of the 90 codes (60 + 30 mentioned above) I need to a add category id under the root schema id and assign a subject code under the general data of the category (while maintaining the category hierarchy). Is this true? I really cannot do it since I have already created the catalogs with the mentioned number of codes under the relevant code groups. Isn't it a duplication of effort? Whats the whole point of creating subject profiles / catalogs / code groups / codes if it has to be redone in webclient's categorization schema? Moreover, every time I add a problem code (say number of codes become 61 from 60), do I need to change the schema and release it again?
I believe there would be a simpler way to do it.
My exact requirement is:
1. I want to use only the first two drop downs of the categorization view in complaints component
2. First drop down to have all the problem codes (60 of them)
3. The second drop down to have all solution codes (30 of them).
Request the gurus to provide the exact steps to achieve this (_details in terms of exact steps will be appreciated and suitably rewarded_). Please note that the customizing in terms subjects, catalogs, code groups, codes etc is already in place.
Regards,
DP

Hello DP,
we have in sum 4 categorie-fields in the service request.
And we did it like you explained it. First customizing of code / codegroups, etc.
Afterwards you have to create the categorization schema in WebUI.
And yes, everytime we add a code we need to change the categorization schema as well.
We maintain categorization schema in WebUI only in TCR and we use the RFC-Import for the QCR and PCR system.
You are right this is a duplication of effort. In our case it is needed because we use the SLA determintation based on catogorization and we have multilevel categories, which means depend from catagory A we have different entries in category B.
If you just need two dropdown boxes idependently from each other i would suggest to create to customer own fields with z-table behind. That´s much less effort if you often add or delete codes.
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Manfred

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Hi
I am trying to hide one of the multilevel categorization blocks in SRVR(SERVICE request)
Can it be done by configuration in BSP workbench. If yes then how? I went to the view but I am not able to remove the block
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Tarang

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Hi All,
I am facing problem to deactivate the current active categorization schema because i want to active the next version of same schema.
The validity of schema is long and system is not allowing me to change the date and status.
When i am releasing the next version the system gives me the following error:
Schema overlaps with released schemas in application area (BUS_ACTIVITY, SUBJECT_PROFILE, ACT000001)
Please help me?
Regards
Apoorva Asthana
Edited by: Apoorva Asthana on May 19, 2010 10:01 AM

Hi
What you are experiencing is SAP standard behaviour for an Active schema.
Once a Schema is made active you cannot modify the dates for that Schema.
For your new Schema Version set the Date and Time for when you wish the Schema to be active, best idea would be to set this to 5 minutes in the future. When this new schema becomes active your current Schema will be deactivated.
Regards
Arden

Service Ticket multi level category

Hi
We are in the process of extending our multi level categorzation for service tickets from 3 to 4 in CRM5
But I realize that we have too many values to maintain in the code/code groups as well as category modeler and this is going to affect the response time, im talking of over 1000 values
Is there a way for me to populate this new category 4 level with values direct from sort of table? I dont want this linked to my category 1,2,3 levels
I thought that maybe theres a way for us to this instead of going EEWB and workbench route
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Thanks
Krishna

Hi Martin
Multi-Level Categorization for Interaction Record is 100% completely possible.
There is a snag however.
In the Interaction Record you only get one field to view the category.
So if you have say 3 tier category in your one field it would look like this.
Kitchen equipment (Category 1)
Cutlery (Category 2)
Knives (Category 3)
Forks (Category 3)
Entertainment Equipment (Category 1)
TV (Category 2)
Widescreen (Category 3)
Plasma (Category 3)
Hifi (Category 2)
Not so loud (Category 3)
Really loud (Category 3)
(There would be indentations between each level but is too hard to format within this interface)
It looks really naff and doesn't take long before you start running out of space.
It's fine of you have a handful of categories, but it just wasn't useful for us.
We went with Service Tickets to 3 levels. SAP Standard will allow up to 4, plus customizing you can go to 9 I think.
Each Category fits in it own field so very readible.
Hope this helps
Regards
Arden

Can we use SNP PDS in Multi level ATP ?

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We do CTM planning with existing SNP PDS In APO and now we want to explore to use the Multi level ATP functionality for GATP. I know, MATP can create the ATP trees if the stock is not available and these can be converted into PPDS order.
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Hi Abhilasha,
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Thanks, Waza
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They do not need pricing at the component level. Exploding the BOM in the production order is acceptable. But how can I config the configurable material in components of production order?
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Multi Level Phantoms

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A very basic example is I have screw that goes into a plate. The plate is a phantom and used on two different sub assemblies. These sub assemblies are phantoms and report to the same top level assembly that I am building. When I attempt to cut a shop order, the screw that was all the way at the bottom appears twice on the top level BOM when the two phantom BOMs are pushed up and causes an errorpreventing me from moving forward.
I currently set my special procurement type 50 in MM03. I have heard that I could set it up on the individual BOMs, however I do not see this fixing the problem as the material and item number of the duplicate will remain the same regardless of how it was set up.
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Thanks.

Hello
Can you please provide more details about the error? Is there an error message? Can you please provide the message ID, number and the description?
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Dear All,
Our client have a requirement for multi lvel follow up material in BOM.
for example
BOM for Finish Good made of A.
if material A is depleted then used material B
if material B is depleted then used material C
if A and B have stock used A(higher priority)
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Best regards,
Fred

Hi anyway I tested the BOM master data like this
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|--- B 10 PCS Alt Group Z1 Priority 2 Usage 100% Strategy 2 (100% Check)
|--- C 10 PCS Alt Group Z1 Priority 3 Usage 100% Strategy 2 (100% Check)
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|-- C 10 PCS
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Fred

Multi Level Categorization

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