Multilevel Categories Dropdown - Absolutely Confusing development by SAP

Question

Dear Friends,
On service request page, we have Multilevel categories ( multilevel from category modeler ) in DropDowns.
Now the Value -Key pair for the dropdown should have been CODE and CODETEXT from the Subject-Configurations.
But, for Categories , this is Code text is the subject code text but the KEY is some GUID.
Earlier in CRM2007, we used to have BTSUBJECT and related things to handle the SUBJECT and Reason codes but from CRM7.0 , this Category Modeler new things is introduced.
I dont understand why SAP has made it so much complecated.
Now my requirement is when a perticular category is selected, i need to show some messages to the IC AGENT, but now as the KEY is some GUID, i am unable to find what category is selected in the dropdown.
For example, say when category selected in 1st dropdown is - Emergency Maintainace , display message
" High Alert : Advice customer to call manager" ,
Technically "Emergency Maintaince"  is stored in system as KATLOGART - ZM, CODEPROFILE -ZM1 , CODE -Z508 , CODETEXT- "Emergency Maintainace"  ( table - QPCT),
but on WEB UI  in Category Dropdown, for every text, they are assigning some GUID...this is insane !! because, if for code-text SAP would have maintianed codes only , like for dropdown DDLB-key = Z508 , DDLB-Value = "Emergency Maintainance" then i could have easily put my code as  IF ddlb-key = 'Z508' . """"""DO SOMETHING""""""" . but now since SAP is maintaining it as DDLB - KEY = '4BF0414ED9D93D0FE10000000AF03717' (ie  some guid)  & ddlb-value= 'Emergency Maintaince' , I am unable to compare and put my code which is dependant on category selection .
Does anybody know , how can i retrieve the subject code (Z in thsi example) from this guid ? How how can i find what category is selected at runtime ?
Thanks & regards,
Suchita

Answer 1

Hi Suchita,
you are right - this use of the GUID is in this case not needed and confusing.
In our company we had the requirement to prefill the category with a default value.
For this we set the GUID in UI development - so we work with the GUID in coding. As we import our categorization schema from development to production the GUID is the same in all systems.
Kind regards
Manfred