ERMS:Populate multilevel categories (4 levels ) in service request

Hello All,
Does ERMS standard functionality allows to populate multilevel categories (4 levels ) in service request based on email content whenever  its created through E-mail.
Any one has done simillar kind of work using ERMS standard to auto populate multilevel categories? , If so, how this can be achived?
Regards
Shan

We used BAPI: crm_order_maintain to help us out.
Regards.

Similar Messages

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    Hi all,
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    I'm trying to find this out as we are designing a call center solution where incoming e-mails need to be routed to the right agent / group, and ERMS may need to be used.  The Service Request has all of the functionality which is required (better fit than the Service Ticket) but we need to know if the ERMS limitation is still there.
    Thanks in advance.

    Normally in Oracle apps the language specific data goes into a separate table (_TL). So when User B has opened the SR he wouldn't have seen the description entered by user A since the _TL table does not have data for that language. When user B saves the new description, that will be visible to that language only.
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  • ITSM Service Request - Assigning Categories - Using Function Module

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  • Multilevel Categories Dropdown - Absolutely Confusing development by SAP

    Dear Friends,
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  • Responsible employee according to categories in service request

    Hello Experts
                        I am trying to set employee responsible based on the category selected in the service request.Is there any way to configure it?

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  • Service Request on Person level

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  • Creating Activity object for a Service Request object...

    <b>[This thread was migrated from the On Demand Developer Forum in the old Siebel Community] </b>
    drangineni
    New Contributor
    Ho do we use Activity object of a Service Request object. I am trying to
    create an Activity object for a existing Service Request object.
    I am looking for some sample code.
    I greatly appreciate your help.
    Product: CRM OnDemand
    11-26-2006 12:40 PM
    Re: Creating Activity object for a Service Request object...
    BigSlick
    Valued Contributor
    drangineni, What programming language are you using?
    BS
    12-04-2006 10:56 AM
    Re: Creating Activity object for a Service Request object...
    drangineni
    New Contributor
    Hi, I am using C# .
    12-04-2006 07:40 PM
    Re: Creating Activity object for a Service Request object...
    BigSlick
    Valued Contributor
    drangineni, assuming you know the service requestid or externalId of the
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    objSRList[0].ListOfActivity[0] = new Activity();
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    objSRList[0].ListOfActivity[0].Subject ="My Subject";
    objSRList[0].ListOfActivity[0].Description ="My Description";
    objSRList[0].ListOfActivity[0].Display = "Task"; //valid values are either
    "Task" or "Appointment"
    Then call the ServiceREquestInsertOrUpdate method on the ServiceRequest
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    BS
    12-06-2006 12:36 PM
    Re: Creating Activity object for a Service Request object...
    drangineni
    New Contributor
    Thank you BigSlick.
    The following error is thrown when I use the
    ServiceRequestInsertOrUpdate(objInput)
    "No user key can be used for the Integration Component instance 'Service <br/>
    Request_Action'.(SBL-EAI-04397)"
    When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
    thrown and the Activity gets added, but a new Service Request object is
    created, but the Activity gets added to an existing Service Request
    object. I greatly appreciate your help.
    The following is the code:
    int ActivityLength = 0;
    WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
    WSOD_ServiceRequest.ServiceRequest1[1];
    ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
    ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
    ServiceRequest[0].ListOfActivity = new
    WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
    ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
    ServiceRequest[0].ListOfActivity[ActivityLength].Description =
    this.txtDescription.Text;
    ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
    ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
    WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
    WebSelfService.WSOD_ServiceRequest.ServiceRequest();
    WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
    objInput = new
    WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
    WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
    objOutput = new
    WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
    objInput.ListOfServiceRequest = ServiceRequest;
    Session objSession;
    objSession = (Session) Application["Session"];
    prxySrvcRequest.Url = objSession.GetURL();
    try
    objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
    catch(Exception e)
    12-09-2006 09:53 AM
    Re: Creating Activity object for a Service Request object...
    drangineni
    New Contributor
    Thank you BigSlick.
    The following error is thrown when I use the
    ServiceRequestInsertOrUpdate(objInput)
    "No user key can be used for the Integration Component instance 'Service <br/>
    Request_Action'.(SBL-EAI-04397)"
    When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
    thrown and the Activity gets added, but a new Service Request object is
    created, but the Activity gets added to an existing Service Request
    object. I greatly appreciate your help.
    The following is the code:
    int ActivityLength = 0;
    WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
    WSOD_ServiceRequest.ServiceRequest1[1];
    ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
    ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
    ServiceRequest[0].ListOfActivity = new
    WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
    ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
    ServiceRequest[0].ListOfActivity[ActivityLength].Description =
    this.txtDescription.Text;
    ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
    ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
    WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
    WebSelfService.WSOD_ServiceRequest.ServiceRequest();
    WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
    objInput = new
    WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
    WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
    objOutput = new
    WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
    objInput.ListOfServiceRequest = ServiceRequest;
    Session objSession;
    objSession = (Session) Application["Session"];
    prxySrvcRequest.Url = objSession.GetURL();
    try
    objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
    catch(Exception e)
    12-10-2006 08:49 AM
    Re: Creating Activity object for a Service Request object...
    BigSlick
    Valued Contributor
    Ah yes, I forgot you also need to specify a unquie Id for the activity.
    It's kinda strange.
    Try adding this:
    ServiceRequest[0].ListOfActivity[ActivityLength].ActivityId = "DummyId";
    //OD will overwrite this with a real Id
    Or if you have a unquie ID for your Activities you can use:
    ServiceRequest[0].ListOfActivity[ActivityLength].ExternalSystemId = <Your
    Unique Value>;
    Hope that helps,
    BS
    12-11-2006 10:52 AM
    Re: Creating Activity object for a Service Request object...
    surgientweb
    New Contributor
    Hi all,
    I have a similar problem, but mine is returning a message that field
    "Display" is required. Looking at this post and the documentation it is
    obvious that Display is a required field, but my WSDL did not include a
    field called "Display", so my proxy did not generate one.
    I tried adding a field called Display to the WSDL and the proxy class, but
    I get a different error... I figure I maybe cannot add it manually like
    that - but I think the bigger problem is it is not part of the WSDL that
    Siebel OD generates for me in my admin account.
    On top of that Display is not shown in the list of fields for Activity
    through the admin interface.. is it possible my account is bugged? Am I
    missing something simple here? BigSlick, I see you mention a .Display in
    your code sample so I thought you might understand what is wrong. Here is
    my code (I am trying to add a activity to a lead).
    Thanks for any insight into this!
    private void InsertLeadActivity(Session session, NameValueCollection data,
    string leadID)
    try
    if (blnDebug)
    Response.Write("Setting up Activity<br>";
    // instantiate the proxy service
    Activity_Service.Activity activityProxy = new Activity_Service.Activity();
    // set up the target URL
    activityProxy.Url = session.GetURL();
    activityProxy.CookieContainer = session.GetCookieContainer();
    // set up input argument
    ActivityNWS_Activity_Insert_Input input = new
    ActivityNWS_Activity_Insert_Input();
    input.ListOfActivity = new Activity1[1];
    input.ListOfActivity[0] = new Activity1();
    if (blnDebug)
    Response.Write("Getting Data<br>";
    // dg note: name value
    // input.ListOfActivity[0].MrMrs = data["MrMrs"];
    input.ListOfActivity[0].LeadId = leadID.ToString();
    input.ListOfActivity[0].Description = DataToString(data);
    input.ListOfActivity[0].Subject = "Website Submission Activity";
    input.ListOfActivity[0].Priority = "3-Low";
    //input.ListOfActivity[0].DueDate =
    DateTime.Now.AddDays(7).ToShortDateString();
    input.ListOfActivity[0].Owner = this.defaultLeadOwner;
    input.ListOfActivity[0].Type = "Call";
    //input.ListOfActivity[0].Display = "Task";
    input.ListOfActivity[0].ActivityId = "DummyId";
    input.ListOfActivity[0].ExternalSystemId = "web";
    activityProxy.Activity_Insert(input);
    catch (Exception exInsertActivity1)
    if (blnDebug)
    Response.Write("<br>Error inserting activity.<br><br>" +
    exInsertActivity1.ToString() + "<br>";
    01-06-2007 05:05 PM
    Re: Creating Activity object for a Service Request object...
    surgientweb
    New Contributor
    Figured it out.. the field "Display" is also known as "Activity"........
    Here are some notes for other people.. good luck and feel free to write me
    at raskawa-at-gmail-com if you want a code sample.
    Some unpublished nice to knows for Siebel On Demand Activities....
    In summary:
    - .Activity is also known as Display in documentation and on the error
    messages coming back from the WS. Also, it appears based on these boards
    some people actually have a .Display field. Maybe different accounts
    generate different WSDL's.... buggy.
    - If a error message is thrown saying "Description is required" it really
    means "Subject is required" (make sure .Subject has a value)
    - If a error message is thrown complaining that ActionType is not right..
    that is really .Type.. make sure it's lookup value is valid for the
    dropdown values in your CRM OD system.
    My code/values that worked..
    input.ListOfActivity[0].LeadId = leadID.ToString();
    input.ListOfActivity[0].Description = DataToString(data);
    input.ListOfActivity[0].Subject = "Website Submission Activity";
    input.ListOfActivity[0].Priority = "3-Low";
    //input.ListOfActivity[0].DueDate =
    DateTime.Now.AddDays(7).ToShortDateString();
    input.ListOfActivity[0].Owner = this.defaultLeadOwner;
    input.ListOfActivity[0].Type = "Call";
    input.ListOfActivity[0].ActivityId = "DummyId";
    input.ListOfActivity[0].ExternalSystemId = "web";
    //input.ListOfActivity[0].Display = "Task"; //doesn't work
    input.ListOfActivity[0].Activity = "Task"; //does work.
    01-06-2007 05:17 PM
    Re: Creating Activity object for a Service Request object...
    raskawa
    First Time Contributor
    Hi,
    This is surgientweb (under my own login now..)
    Anyway, I wanted to add that I figured out that there are two ways to add
    a Activity to a Lead. Via the Lead object (by getting a ListOfActivities)
    OR by creating a Activity directly and just adding your "LeadID" to it (or
    you can also add a "ContactID" to relate the activity to a Contact.)
    Feel free to email me for a code example (raskawa....at....gmail)
    -David
    01-09-2007 02:58 PM

    Hi Stephane,
    You can definitely read the categories using Tables in CRM. The logic is a bit complicated though.
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    Remember there are 4 spaces between lv_codegrp and lv_code.
    3. Now pass this lv_category1 in field OBJEXT in table CRMC_ERMS_CAT_OK and get OBJGUID in field lv_objguid.
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    Hope this helps.
    Thanks
    Vishal

  • Outbound E-Mail when creating a Service Request

    Hi.
    I am trying to set up a scenario where an outbound notification email is sent out when a Service Request is created. I have created the email FORM in WEB UI but was wondering how to trigger the email sending process (I am looking for the best practice).
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    Hi,
    If you are on CRM 7.0 sending e-mail when service request is saved is a standard functionality. Use Rule policy with Intent Driven Interaction context.
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    Edited by: Shridhar Deshpande on Jun 10, 2010 6:38 AM

  • CRM BW Service request analysis Reports

    Dear All,
    I am using the data source '0CRM_SRV_REQ_INCI_H' to extract the service requests created. And based on which i need to create SLA report in BI. I have extracted the data from the mentioned DS and loaded to DSO '0SRQ_DS10' and then to cube '0SRQ_C10'.
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    Exception Aggregation should be helpful in your case. Check if exception aggregation maximum can be put on some fields like status or changed date.
    You need to identify a field which can you give the latest entry for a ticket. Exception aggreation on that kind of a field should work if you have ticked number in rows. but if report can be drilled up, you will need use exception aggreation at tickt no level, I am not sure if you can achive that in the query by putting exception aggreation twice (CKF1 and then CKF2).
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    Regards,
    Gaurav

  • How do I upload and attach the file to Service Request

    [This thread was migrated from the On Demand Developer Forum in the old Siebel Community]
    drangineni
    New Contributor
    Hi,
    I am trying to upload a file and add it to a Service object as an
    attachement. I greatly appreciate if you could provide any code or
    sample...
    Thanks.
    Daya
    Product: CRM OnDemand
    10-21-2006 10:58 AM
    Re: How do I upload and attach the file to Service Request...
    BigSlick
    Valued Contributor
    On Demand doesn't support adding attachments via web services. One
    solution I've seen is depending on the scenario is to create a web link
    field on an object that's based on a custom text field. Your web service
    can populate that custom field and the web link can generate a dynamic
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    attachment is located and if the user needs some sort of firewall access.
    Hope this helps
    -BigSlick
    10-23-2006 11:43 AM
    ==============================================================================
    Click on the board or message subject at the top to return.

    Yes this still holds ture.
    Bardo

  • Reporting In Service Manager 2012 - How To Get A List Of All Service Requests Regardless of Status

    Within the Custom Reporting Options available to users of Ssystem Center Service Manager 2012, which would one use to create reports that do not contain any agregated data but are instead detail level info such as a list of all Service Requests reardless
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  • ORA-12514: TNS:listener does not currently know of service requested

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