Multiple Author Check In/Check Out Problems

Using RoboSource, I have issues with multiple author sharing; this may be an IT setup issue or user error, but frequently I will open a project that has been worked on and checked in by another author and the files show as still checked out both in RoboHelp and RoboSource, even though on her station they show as checked in in both applications. I then have to open and jigger around in RoboSource to get everything back in a status I can work with. Does anyone know what setting might be involved or other problem that causes this? I noticed someone had a recent post on a similar problem but then posted that she had experienced a more or less "spontaneous remission". No such luck here - if anyone has a clue, I would be very grateful.

Hello APinPV,
I'm new to the forums, but have been using RH in a multi author environment for a couple years now. I experienced a similar situation between me and another author. I saw files checked in, but he saw them as checked out and so did RS. Turned out I had configured my Source Control on my own PC incorrectly, and my local path somehow had changed midstream and I ended up with 2 folders containing the same source documents, one within the other! Though her scenario may not be exactly the same, it could still be the configuration that is the issue. I would have her delete her local copy, verify her local path settings are correct in RoboSource, and redownload the project as if it was her first time using it. That is what worked for me.
Leah

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Check out problem with InCopy / Alfresco

I use the following components:
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Before I can start editing the text in InCopy, a dialog comes up and I have to check out the content
(Don't know the exact words of the dialog, because i only have a german version).
But when I try to check out the content, nothing happens.
The following error message appears in the log file 'CS5ServiceManager_java.log':
2011/03/10 11:56:24,326 [ConnectionHandler-kernel] ERROR GetAssetsHandler - asset not found: /.Trashes
2011/03/10 11:56:24,415 [ConnectionHandler-kernel] ERROR GetAssetsHandler - asset not found: /Testbereich/Ausgabe 03-09/om_dok Aufgaben/Text editieren.injb
2011/03/10 11:56:49,669 [ConnectionHandler-kernel] ERROR GetAssetsHandler - asset not found: /.Trashes
2011/03/10 11:56:49,731 [ConnectionHandler-kernel] ERROR GetAssetsHandler - asset not found: /Testbereich/Ausgabe 03-09/om_dok Aufgaben/Text editieren.injb
2011/03/10 11:56:53,524 [JobHandler-3] ERROR CheckOut - Caught exception
com.adobe.drive.data.model.DriveException: The assets are opened by point products.
at com.adobe.drive.internal.data.manager.DataManager.checkOperationIsAllowed(DataManager.jav a:7941)
at com.adobe.drive.internal.data.manager.DataManager.checkOperationIsAllowed(DataManager.jav a:7930)
at com.adobe.drive.internal.data.manager.DataManager.checkOut(DataManager.java:3763)
at com.adobe.drive.internal.biz.versioncue.service.call.CheckOut.executeItem(CheckOut.java:9 3)
at com.adobe.drive.internal.biz.versioncue.service.call.CheckOut.executeItem(CheckOut.java:4 7)
at com.adobe.drive.internal.biz.versioncue.service.call.VersionCueCall$1.run(VersionCueCall. java:125)
at com.adobe.drive.internal.biz.versioncue.service.call.VersionCueCall$1.run(VersionCueCall. java:119)
at com.adobe.drive.data.internal.persistence.PersistenceRunner.run(PersistenceRunner.java:11 9)
at com.adobe.drive.internal.biz.versioncue.service.call.VersionCueCall.execute(VersionCueCal l.java:134)
at com.adobe.drive.internal.biz.versioncue.service.VersionCueService.checkOut(VersionCueServ ice.java:347)
at com.adobe.drive.ncomm.versioncue.CheckOut.handle(CheckOut.java:57)
at com.adobe.drive.ncomm.versioncue.VersionCueRequestHandler$1.run(VersionCueRequestHandler. java:185)
at com.adobe.drive.core.internal.jobs.JobHandler$JobWrapper.run(JobHandler.java:270)
at com.adobe.drive.core.internal.jobs.JobHandler$JobWrapper.run(JobHandler.java:286)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:680)
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- what is a point product?
- what causes this error?

Hi, Liu,
I have the same problem, under following conditions:
Windows XP SP 3 (german) and - another place - Windows 7 (32 bit, german)
Adobe Drive 2.1.0.204, as a client from a VersionCueServer CS4, version 4.0.1.090
Adobe Bridge, opening an InCopy-File (*.icml) form here
Adobe InCopy CS4 (version 6.0.6), checkout from here does not work:
InCopy-File is ever write-protected
Is there any software-patch or workaround available, until Adobe Drive 2.2 is on the market?
Thanks in advance for your answer, Yours sincerly Thomas Diedrich

VSS Check in/check out problems

I just upgraded to DW8. It seems a step backward from DW MX
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a file, it still doesn't know if the file is checked out or not.
Both Check In and Check out menus (under site) remain enabled.
Worst of all, I can't do a find an replace on a file that's checked
out already. It keeps telling me the file is not checked out.
Does anyone know how to fis it? I downloaded the latest
patch... still no success. I'm about to uninstall it and revert
back to MX 2004.
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Hi - Yes, I have an old version of Contribute on here.
Probably part of the problem.
Anyway, after some back-and-forthing with Murray and a
conversation with an Adobe tech, I got things running again. Maybe
the same strategy will work for you.... and hopefully it's a
long-term fix for us both! See thread:
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=12&catid=189&threadid =1303707&highlight_key=y
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Multiple people checked out a story at the same time

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Pretty much covered this in the ID forum.
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Hi Prabu,
regarding this error message it may help to set a breakpoint at the following coding
Main Program     SAPLSCMS_HTTP
Source code of   LSCMS_HTTPU16
FUNCTION         SCMS_HTTP_CREATE_FILES
call function 'SCMS_HTTP_CREATE'
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                        mandt                 = mandt
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                        comp_id               = comps-compid
                        mimetype              = comps-mimetype
                        length                = size
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I have a SharePoint site where I am using check-in check out feature for one of 'Project' document library.
By default SharePoint supports single document to be checkout for offline editing (when i click on checkout, SP ask for 'Use local draft option' for offline editing), if I select that check box, it take a local copy for offline editing in my 'SharePoint
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Sagar, Thanks for reply, but none of the link is useful.
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XPJ checked out of source control, other authors get error

Hi all,
We have three people on my team who update help topics. We
use RH 7 and Microsoft Visual Source Safe with auto
check-in/check-out. When one of us is in the help project and one
of the other two also enters the helps project, the second person
gets an error message saying "The files in the list below could not
be checked out from version control. Exclusive access to these
files is required to execute the selected action," and our xpj file
for the project is listed. The second person closes the dialog box
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help project, the XPJ file is checked out, but we're worried that
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source control so that multiple people can work in the same
project? We don't understand why we're getting these error
messages. Nothing seems to have gone haywire with this, except that
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sync between our systems. We don't know if our tag problem is due
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file in source control? Would this cause the tag problem?
I'm going to post a separate message about the tag problem.
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Hi Collum and Dhiren: Thank you for your assistance so far.
Update: Not all of our help projects' XPJ files get checked
out -- only this one project. Also, it appears that the problem
with our tags not sync'ing is related to the XPJ being checked out
by the first person to launch the project.
Specifics:
We actually have three help projects, one of which we all
work in regularly (hereafter called "Project Bad"), and two others
that only one or the other us works in regularly. I noticed that
the other help project I work in does NOT check out the XPJ file
when I open it (hereafter called "Project Good."). With Project
Good, I never get a message saying that it's checking the XPJ file
back in, and the VSS never shows that the XPJ file is checked out
when one of us is in it, although VSS always shows the correct
modified date when it was last modified. This a.m., I had one of my
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new conditional build tags, applied tags to text, check things in
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So, now I wonder if the settings are different between the
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One thing that does come to mind: Regularly, one of us gets a
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Lisa

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vijayr: Are u Vijay Ramanathan? Product Manager, Oracle UCM, u r my mentor sir.

Hey Shotdawq,
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try here:
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